Brookwater House Care Home

1A Oakthorpe Road, Palmers Green, Enfield, London N13 5HY
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9.9 34 Reviews
  • Brookwater House Care Home, London
Situated in the heart of Enfield, with spectacular waterside views, Brookwater House offers exceptional care, within a luxury environment.

Within the stunning care home, you will find features and facilities which set Brookwater House apart from the standard care home, including a wellbeing and beauty salon, a deluxe cinema and a café where residents can enjoy a cappuccino with family and friends. You’ll also discover bright and spacious bedrooms, complete with en-suite facilities, as well as a limited number of suites with a contemporary lounge diner and private patio.

Aside from its unrivalled environment, what really sets Brookwater House apart is its award-winning model of care. Within the luxury care home you will find the Homemakers – carers and companions who are committed to making each day, and each everyday experience, meaningful and special for residents, and in 2022 Hamberley Care Homes were named Residential Care Provider of the Year in recognition of their ground-breaking approach.

To find out more about the award-winning care at Brookwater House, and see the exceptional facilities this luxury care home has to offer, book in your tour with their friendly team today.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1690
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £2060
  • Self-Funded Nursing Dementia Care: from £2120

These prices are only a guideline, please contact Brookwater House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daniela Danciulescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Brookwater House Care Home Reviews (34)

9.9

Brookwater House Care Home has a Review Score of 9.9 (9.904) out of 10, based on 33 reviews in the last 2 years.
Over all time Brookwater House Care Home has 34 reviews.

Overall Experience
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Reviewer Connection to Brookwater House Care Home
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Total of 34, showing 1-20
Review from Liz D (Daughter-in-law of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was 100 on 24.7.25 - Brookwater House staff made a wonderful party for her which was caring & personal with every detail thought out. She had a lovely day and we as a family are very grateful for all the effort that went into this special occasion. Especial thanks to two members of
staff, in particular, and the violinist. This was a special day for all the residents
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Liz,Thank you so much for your wonderful review! We're so happy to hear that the 100 special birthday celebration was memorable. It means a lot to be part of such an important day!

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Review from B D (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a 100th birthday party for my mother on 24/7/25. It was well organised excellent food & cake, staff put all their energy into it and she had a great day.
Thankyou to everyone involved. Violinist was great
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your lovely review! We truly appreciate your kind words and support.

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Review from Marlene M (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently arranged a short respite stay for our mum, and we couldn't be more pleased with the care she received. From the moment we arrived, the staff were incredibly welcoming, professional, and attentive to her needs. It gave our whole family peace of mind knowing she was in such capable and compassionate
hands.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your lovely feedback. We're so pleased to hear your mum felt comfortable and well cared for during her respite stay. Knowing that we could give your family peace of mind means a lot to us, and we'll be sure to share your kind words with our team.

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Review from Ian C (Son of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We'd come to the point where mum wasn't safe to be at home alone. And she hated having a live-in carer. So my brother and I started the difficult and daunting task of searching for a suitable care home. Not only did we find one just a mile away from me, but it was practically brand new with an immaculate
garden.
9 months later we're delighted with the choice we made and are hugely grateful and relieved that things have gone as well as could be hoped for. And a huge part of that is down to the expertise and friendliness of all of the staff. Mom now eats better, has lots of company, daily activities and people keeping an eye on her health and needs on a daily basis. She even gets her hair cut regularly. Because of the constant stimulation she's much better in her thinking and conversation. Plus the staff are equally welcoming of visitors and are very friendly and caring. It's doesn't feel like a "care home" at all. Everything has made a massive, positive change to all of our lives.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Ian, Thank you so much for your kind words.It means the world to our team to know that your mum is happy and well cared for. We always strive to provide a safe, supportive, and loving environment, and hearing your appreciation reassures us that we're making a difference. Please know that we value the trust you've placed in us, and we'll continue doing our very best every day.

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Review from E B (Wife of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Brookwater House since March and has settled in very well. The staff are very kind and friendly and can't do enough for you. There is very much a family atmosphere. The food is excellent and there is always something going on to entertain the residents.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear EB, Thank you so much for your lovely review. We truly appreciate your kind words and are so pleased to hear that you had a positive experience with us. Your feedback means a lot to the whole team!

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Review from Tracy B (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased to say that my Dad has settled in and is enjoying his time at Brook water house care home. He enjoys the activities which are daily , he loves the interaction with staff & residents, he is free to roam the premises and enjoys the Gardens too. His room is spacious with en suite and they
provide hot meals.
Families and Friends are also welcome to the events that they hold and there is always a lovely buffet too.
I can rest easily knowing that my Dad is being cared for.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Tracy,Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience. It means the world to our team to know that the care and comfort we strive to provide are felt and appreciated. Your support encourages us to continue doing our best every day to make our care home a warm, safe, and welcoming place for all our residents and their families.

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Review from T B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been given a very friendly welcome on entering the building. Refreshments always offered. Assistance given to my friend when she requires help. She looks clean and dressed well. Such a friendly atmosphere all sound.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind words! We're truly grateful you took the time to share your experience - it means the world to us. Knowing that you enjoyed your visit at Brookwater House really makes our day. We look forward to welcoming you again soon.

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Review from Elizabeth C (Daughter-in-law of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful home filled with love, kindness and patience. We are so blessed and grateful for the care here. The food is sensational also! The chef is so welcoming and has tailored so much food for my family. We are forever appreciative for the kindness and love at Brookwater.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Elizabeth,Thank you so much for the lovely review - truly appreciated!

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Review from Margaret B (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really impressed with the caring environment. Our father has returned from hospital after a long stay and the care team have gone the extra mile to reintegrate him into the home. They have been receptive to our concerns and acted to requests and suggestions.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

thank you so much for your kind words. We're truly touched to hear that you've felt supported during your father's return to the home. Our team is committed to providing a compassionate and responsive environment, and it's heartening to know their efforts have made a difference. We'll be sure to pass on your appreciation to the care team - it means a great deal to them.

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Review from J B (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely day. Food is excellently prepared and presented by a top-class chef. Lovely atmosphere with very caring staff.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

thank you for your lovely feedback! We're so pleased to hear you enjoyed the day, especially the delicious food prepared by our talented chef. Creating a welcoming atmosphere with caring staff is at the heart of what we do, and it's wonderful to know it's being felt. Your kind words mean a lot to the whole team.

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Review from Andrew C (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been at Brookwater House for six months. Prior to that she had live-in care for a couple of years. Brookwater House is by far the better arrangement for my mum and for the family. My brother and I checked out a number of care homes in the local area and thought Brookwater House looked the
nicest. We are comfortable we made the right choice. The staff are kind, caring, welcoming, warm and attentive. The property is well maintained, immaculately clean and comfy. We feel very comfortable mum is in the right place, the best place, given her situation and age.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind and thoughtful review. Were truly grateful for your words and are so pleased to hear that your mum received the level of care and attention she deserves. It means a great deal to our team to know that our efforts made a positive difference for your family.

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Review from M H (Granddaughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home!!!
Everyone is so friendly and caring. They go above and beyond for each of their residents and make them feel very special.
They are very receptive to feedback and always listen.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your wonderful feedback. We're truly touched by your kind words and delighted to know that you had such a positive experience with our care. Supporting families and their loved ones with compassion and dignity is at the heart of what we do, and it's incredibly rewarding to know that this was reflected in your experience.

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Review from K G (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is one of the best homes we encountered from the minute my mother went there, there care was exceptional. We really feel that my mother actually improved during her time there and she lived a longer and healthy life. The homeworkers actually care about the residents. Its not just a job for
them. Their care is with love, care and most of all respect and dignity. The manager and her team are an asset to the company.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear KG, it truly means the world to our entire team to know that our care and support have made a positive difference. We are dedicated to creating a warm, welcoming, and respectful environment where residents feel at home, and feedback like yours reassures us that we're on the right path. Your appreciation inspires us to keep doing our very best every day. Thank you again for taking the time to share your experience.

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Review from Trish J (Partner of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brookwater House is, in my opinion, a 5 star rating home. I visited around 15 homes before choosing this one for my partner & definitely know this was the right decision, The staff are friendly & kin and do everything they can to make the residents feel at home. On the 11th Feb it was my partners 89th
birthday & on my request, they organised a birthday party for him and all the residents. We had a beautiful cake & proccesco & a singer to entertain us *organised by me) I visit the home every day, all the staff & residents know me by name and treat me with great respect & kindness and as if I am one of them!
Thank you & well done Brookwater House. I love you all!
Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you so much for your kind words! You are very much a part of the Brookwater family and it's always lovely to see you when you come in and visit. We are so pleased you both enjoyed the birthday party. Your lovely feedback is very much appreciated by the team.

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Review from Ena R (Resident) assisted by family/friend published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The homemakers are very kind and helpful. The rooms and the rest of Brookwater House Care Home are always kept clean. Activities are quite varied and adequate, especially the crafts.
The chef is very attentive to my requirements and tries very hard to please.
Reply from Amba Shaw, Customer Relations Manager at Brookwater House Care Home

Thank you for taking the time to review our home, we welcome all feedback and would be delighted to discuss with you areas for improvement and how we can help.

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Review from Jess P (Friend of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my old neighbour at Brookwater House Care Home yesterday. I was so impressed with everything about the home and I left incredibly happy knowing she lives there now! Brookwater House is extremely clean, comfortable and the resident's rooms are well-maintained and spacious. Every staff
member we met was friendly, kind and very helpful and you can tell they are all very caring individuals and are all passionate about their role at the home. There are plenty of activities daily which the residents can choose to participate in. I was there for a very lovely celebration of Remembrance Day, followed by some dancing. The surroundings are wonderful, it is next to the New River so it is very peaceful. There is a vegetable garden and my neighbour explained she enjoys living there as there is always lots to do! I can't fault anything about Brookwater House - we were made to feel very welcome and the whole atmosphere and experience were incredibly positive. Thank you!
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Dear Jess, thank you so much for your wonderful review. We truly appreciate your kind words and are thrilled to hear that your experience with us met your expectations. Your feedback is incredibly valuable and motivates our team to continue delivering the best possible service.

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Review from Janet M (Daughter of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is an excellent care home and as a retired GP, I have visited former patients in a number of local care homes. It is a bright and cheerful environment and kept immaculately clean. The staff are delightful. There is a nice friendly atmosphere too. Well done all and thank you.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

It is our pleasure to receive such a thoughtful review from a professional. It's incredibly rewarding to know that our efforts are appreciated by someone with such extensive experience in healthcare. Your kind words motivate us to continue delivering the highest standard of care and attention to detail. Thank you for sharing your insight.

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Review from Panos K (Son of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my father entered this care home, he has been looked after in such a high degree with kindness, respect and abundance of love. Because of this, he sleeps and eats so well.
Once again, the management and her team are amazing people.
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your kind words and the positive review! It truly means a lot to hear that you had such a great experience.

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Review from Daniel C (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first arrived at Brookwater House Care Home it was at the tail end of bad experiences with other care homes. A lack of integrity and quality of care had left our family feeling frustrated and cynical about finding a suitable home for my mother. Brookwater House however has been a revelation in
terms of my mother's recovery. The customer relations manager and home manager helped restore our trust and have provided exceptional service for not only my mother but the entire family. Amazing care home!
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your beautiful words! It truly warms our hearts to know that the love and care we put into everything we do has touched you. A mother's care is something special and irreplaceable and we strive every day to honour that same nurturing spirit in everything we provide. Your kind review reminds us why we do what we do and we are beyond grateful to have been a part of your journey.

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Review from N W (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brookwater House Care Home is an absolutely stunning care home with great attention to detail. There's always something fun going on, whether it's exercise classes, baking or live music, meaning the residents don't ever get bored. The staff are absolutely lovely! So many friendly and helpful, caring
people in one building! It fills me with so much confidence knowing my mum is in such good hands.
The building, bedrooms and communal areas are also gorgeous, as are the gardens. I'm delighted with Brookwater, as is my mother. Thank you!
Reply from Daniela Danciulescu, Home Manager at Brookwater House Care Home

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean the world to our team and we're so glad we could meet your expectations.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Brookwater House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Brookwater House Care Home is calculated as follows: ( (351 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 384 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookwater House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Daniela

Daniela Danciulescu

Job Title: Registered Care Home Manager Joined: 2023

Daniela Danciulescu is a Registered General Nurse and the Home Manager at Brookwater House. Originally qualifying as a nurse in Romania, Daniela gained extensive experience across various clinical settings, including emergency medicine and intensive care.


A highly skilled and experienced registered manager, Daniela joined Hamberley Care Homes in 2022. She has successfully led care teams at Barchester Healthcare, Four Seasons Care, and the NHS. Over her career, Daniela has opened two new care homes and supported three others in achieving Good and Outstanding CQC ratings.


Now based in London, Daniela spends her free time flying in vintage airplanes, including the iconic Tiger Moth, and relaxing at home with her cat, Ivan.


“As Home Manager at Brookwater House, it’s an honour to support residents and their families through every stage of their care journey. From the very first enquiry to providing a warm and welcoming environment, I’m committed to fostering a home where everyone feels valued, respected, and genuinely cared for.”

Amba

Amba Shaw

Job Title: Customer Relations Manager Joined: 2024

Amba Shaw is the Customer Relations Manager at Brookwater House. While she holds a degree in Law, her passion led her to pursue a career in marketing. With nine years of experience in the care sector, Amba has developed extensive expertise in sales and marketing. She is committed to delivering exceptional support to residents and their families, ensuring a seamless and positive experience throughout their care journey. Outside of work, Amba is a passionate football fan and a devoted lifelong supporter of Arsenal Football Club!


"Brookwater House is the ultimate luxury lifestyle residence with a team that are dedicated to their residents. We take pride in our close-knit community where every resident is supported to live life on their own terms

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Mihai Marcu

Job Title: Clinical Lead Joined: 2024

Clinical Lead at Brookwater House.

Frequently Asked Questions about Brookwater House Care Home

What types of Care is Brookwater House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brookwater House Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Brookwater House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brookwater House Care Home to the centre of London?

7.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brookwater House Care Home to verify any information. View our terms and conditions. Brookwater House Care Home has an Enhanced Service - more info.