Brookwater House Care Home

My husband has been a resident in Brookwater House since March and has settled in very well. The staff are very kind and friendly and can't do enough for you. There is very much a family atmosphere. The food is excellent and there is always something going on to entertain the residents.

I can rest easily knowing that my Dad is being cared for.

I have always been given a very friendly welcome on entering the building. Refreshments always offered. Assistance given to my friend when she requires help. She looks clean and dressed well. Such a friendly atmosphere all sound.

A wonderful home filled with love, kindness and patience. We are so blessed and grateful for the care here. The food is sensational also! The chef is so welcoming and has tailored so much food for my family. We are forever appreciative for the kindness and love at Brookwater.

We are really impressed with the caring environment. Our father has returned from hospital after a long stay and the care team have gone the extra mile to reintegrate him into the home. They have been receptive to our concerns and acted to requests and suggestions.

A lovely day. Food is excellently prepared and presented by a top-class chef. Lovely atmosphere with very caring staff.

Our mum has been at Brookwater House for six months. Prior to that she had live-in care for a couple of years. Brookwater House is by far the better arrangement for my mum and for the family. My brother and I checked out a number of care homes in the local area and thought Brookwater House looked the nicest. We are comfortable we made the right choice. The staff are kind, caring, welcoming, warm and attentive. The property is well maintained, immaculately clean and comfy. We feel very comfortable mum is in the right place, the best place, given her situation and age.

They are very receptive to feedback and always listen.

This home is one of the best homes we encountered from the minute my mother went there, there care was exceptional. We really feel that my mother actually improved during her time there and she lived a longer and healthy life. The homeworkers actually care about the residents. Its not just a job for them. Their care is with love, care and most of all respect and dignity. The manager and her team are an asset to the company.

Thank you & well done Brookwater House. I love you all!

The chef is very attentive to my requirements and tries very hard to please.

I came to visit my old neighbour at Brookwater House Care Home yesterday. I was so impressed with everything about the home and I left incredibly happy knowing she lives there now! Brookwater House is extremely clean, comfortable and the resident's rooms are well-maintained and spacious. Every staff member we met was friendly, kind and very helpful and you can tell they are all very caring individuals and are all passionate about their role at the home. There are plenty of activities daily which the residents can choose to participate in. I was there for a very lovely celebration of Remembrance Day, followed by some dancing. The surroundings are wonderful, it is next to the New River so it is very peaceful. There is a vegetable garden and my neighbour explained she enjoys living there as there is always lots to do! I can't fault anything about Brookwater House - we were made to feel very welcome and the whole atmosphere and experience were incredibly positive. Thank you!

I think this is an excellent care home and as a retired GP, I have visited former patients in a number of local care homes. It is a bright and cheerful environment and kept immaculately clean. The staff are delightful. There is a nice friendly atmosphere too. Well done all and thank you.

Once again, the management and her team are amazing people.

When I first arrived at Brookwater House Care Home it was at the tail end of bad experiences with other care homes. A lack of integrity and quality of care had left our family feeling frustrated and cynical about finding a suitable home for my mother. Brookwater House however has been a revelation in terms of my mother's recovery. The customer relations manager and home manager helped restore our trust and have provided exceptional service for not only my mother but the entire family. Amazing care home!

The building, bedrooms and communal areas are also gorgeous, as are the gardens. I'm delighted with Brookwater, as is my mother. Thank you!

An improvement would be if those giving out medicine and therefore, more senior had a name badge showing that and nurses were identified by that on their badges.

My mother has been a resident here for approximately six weeks. The staff have gone over and above to make her feel welcome and to help her settle. This was not an easy task but their expertise, kindness and consideration have been second to none. As a family, when we wish to discuss issues, the staff are always available and we are listened to. This is important. The staff are all very welcoming to us, as a family, and put our minds at rest. We can relax and be assured that our mother, grandmother and great-grandmother is being taken care of to the highest level. Thank you Brookwater House Care Home!

I have, over many years, visited many care homes, poor and good, but Brookwater House Care Home excels all!

We sadly lost Dad recently to Alzheimer's. All the staff at Brookwater House were so fantastic. They treated Dad with the utmost kindness and respect. We can never repay this kindness. It meant so much to all of our family. When family and friends visited, we were always made to feel welcome. Even when I took in our little dog for a visit. After Dad's passing, we were treated with compassion and given time to clear his room. We will never forget their kindness, compassion and professionalism. I cannot recommend this facility highly enough.