Brookwater House Care Home

1A Oakthorpe Road, Palmers Green, Enfield, London N13 5HY
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9.9 34 Reviews
  • Brookwater House Care Home, London
Situated in the heart of Enfield, with spectacular waterside views, Brookwater House offers exceptional care, within a luxury environment.

Within the stunning care home, you will find features and facilities which set Brookwater House apart from the standard care home, including a wellbeing and beauty salon, a deluxe cinema and a café where residents can enjoy a cappuccino with family and friends. You’ll also discover bright and spacious bedrooms, complete with en-suite facilities, as well as a limited number of suites with a contemporary lounge diner and private patio.

Aside from its unrivalled environment, what really sets Brookwater House apart is its award-winning model of care. Within the luxury care home you will find the Homemakers – carers and companions who are committed to making each day, and each everyday experience, meaningful and special for residents, and in 2022 Hamberley Care Homes were named Residential Care Provider of the Year in recognition of their ground-breaking approach.

To find out more about the award-winning care at Brookwater House, and see the exceptional facilities this luxury care home has to offer, book in your tour with their friendly team today.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1690
  • Self-Funded Residential Dementia Care: from £1840
  • Self-Funded Nursing Care: from £2060
  • Self-Funded Nursing Dementia Care: from £2120

These prices are only a guideline, please contact Brookwater House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daniela Danciulescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Brookwater House Care Home Reviews (34)

9.9

Brookwater House Care Home has a Review Score of 9.9 (9.904) out of 10, based on 33 reviews in the last 2 years.
Over all time Brookwater House Care Home has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brookwater House Care Home
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Total of 34, showing 21-34
Review from David M (Respite Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My only concern is the future with climate change - really the care home should have been built with air conditioning - fans were used when necessary in communal areas.
I will never forget the kindness, compassion professionalism and respect.
I was cared for at a high standard.
The food was excellent,
they have multiple choices every day.
It was nice to have visitors whenever you want.
It has a lift, wheelchair access, gardens, bar/café, residents' kitchenette, phone point, television point in own room and residents' internet access.
Single Rooms are available, some with lounge for more cost.
It is very good for older person care and those with physical disability. I, myself, was recovering from hospital following total knee replacement.
The home manager kept the home running very well.
An improvement would be if those giving out medicine and therefore, more senior had a name badge showing that and nurses were identified by that on their badges.
Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for taking the time to leave us a review. We really appreciate your feedback and happy to know you enjoyed your respite stay with us.

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Review from A R (Friend of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted to discover what a lovely care home my elderly friend is now in. The facilities are wonderful, both decor and atmosphere give an impression of light, space and peacefulness. The staff, whether reception or nursing, seem to be very friendly, polite and caring, always greeting visitors
warmly.
I have, over many years, visited many care homes, poor and good, but Brookwater House Care Home excels all!
Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for the time you have taken to publish your review. Your feedback is important to us as we strive to create a kind and caring home environment.

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Review from Karen K (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for approximately six weeks. The staff have gone over and above to make her feel welcome and to help her settle. This was not an easy task but their expertise, kindness and consideration have been second to none. As a family, when we wish to discuss issues, the staff
are always available and we are listened to. This is important. The staff are all very welcoming to us, as a family, and put our minds at rest. We can relax and be assured that our mother, grandmother and great-grandmother is being taken care of to the highest level. Thank you Brookwater House Care Home!
Reply from Amba Shaw, Regional Community Relations Lead at Brookwater House Care Home

Thank you for taking the time to give us a review. We really appreciate your kind words, expressing not only the care given to your mum but also to you and the family.

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Review from Sharon F (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sadly lost Dad recently to Alzheimer's. All the staff at Brookwater House were so fantastic. They treated Dad with the utmost kindness and respect. We can never repay this kindness. It meant so much to all of our family. When family and friends visited, we were always made to feel welcome. Even when
I took in our little dog for a visit. After Dad's passing, we were treated with compassion and given time to clear his room. We will never forget their kindness, compassion and professionalism. I cannot recommend this facility highly enough.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you for your lovely review; we were so sad that Dad was with us for such a short time, but we really enjoyed him staying with us and were so happy that we were able to support him and the rest of the family to the end. We will miss you all, so please call in and say hello whenever you are passing.

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Review from A W (Husband of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a tough experience for me, with my wife newly resident at Brookwater House as a result of her Alzheimer's dementia. First impressions of seeing the home and meeting the team were very good, so much so that it was easy to make the choice when it came to decision time. It's both positive and constructive
to deal with everyone there and know that my wife is receiving the necessary care and attention at an immensely difficult time.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

We felt very privileged that you chose Brookwater House as a home for your wife and fully appreciate what a difficult decision it was for you and the family. We are here to help and offer any comfort and support that you need during this difficult time.

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Review from Lisa J (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was cared for at such a high standard. All of the staff were kind, caring and helpful. Nothing was too much trouble for them to do.
Mum enjoyed the food as they have multiple choices every day! The facilities were great, and the bedrooms and lounge areas were spotless.
The activities provided
were wonderful and we had fun taking part in them with my mother and seeing the other residents coming together and having fun too.
The management team were always on hand with a smile and very helpful and professional. I would definitely recommend.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you so much for your lovely words, we really miss you all, we feel as though there is something missing since Mum went home! It was an absolute pleasure to have her stay with us and to see the family come to visit. She would be very welcome if she decides to come back to us. Do call in anytime for a coffee and a chat. Lesley

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Review from T B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the home have been so lovely and kind to my mum and she has really settled well. The rooms are lovely and it is so nice to be able to visit whenever you want, making it feel homely. The meals are great and it is always warm and comfortable.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you, your Mum is delightful and we are so happy she has settled so well, it is always lovely to see you when you visit. We will share your experience with our staff.

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Review from Cathy W (Respite Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent 2 weeks recuperating following knee replacement surgery, my experience was all positive.
Staff are very warm, friendly and very prompt to all requests. Very hardworking, kind people. My observation of them with all residents was excellent. I have to thank a few favourites who made me feel
very cared for and nurtured.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Cathy,
We were delighted that you chose Brookwater House for your recuperation and delighted that you enjoyed your stay, we will pass on your comments to the staff who appreciate knowing how much their hard work is valued.
Lesley

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Review from Susan S (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brookwater House is a gem of a care home. Setting aside the luxury furnishings, the planning of the care home has been carefully considered to provide safety and security and meet the needs of all residents. The homemakers provide loving care with dignity and respect, are welcoming to all visitors and
respond quickly to requests. I have no hesitation in giving this home five stars to recommend it to anyone looking for a loving, luxury home for a loved one for respite or long-term care.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Susan, thank you for your lovely review; we will share your comments with the team who work very hard and love to know they are appreciated for their work. Look forward to seeing you soon.

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Review from Margaret H (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we walked into Brookwater House, we knew it was the right place for our mum. The home is a lovely, clean, bright environment with friendly and welcoming staff. The staff are very impressed with how caring, compassionate and informative they are. It's lovely for us as a family to
know our mum is in safer and caring hands.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Margaret, thank you so much for your comments; we will share them with the team as it is important for them to know how much their work is appreciated.

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Review from Ian T (Son-in-law of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and kind and very helpful. My father-in-law says he likes being here and interacting with the staff (playing chess). Every question we ask is answered straight away or they find out and let us know.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Ian, thank you for your kind words, we will share this with our staff team, we are still trying to beat him at chess! Look forward to seeing you soon. Lesley.

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Review from M T (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad has been given is fantastic. He's so happy living at Brookwater. The staff are so kind and friendly, and nothing is too much for them to do.
I would recommend to anyone to send their loved ones there.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Dear Michaela, thank you so much; we have been so pleased with Dad's progress. It has been our pleasure, and we will share your feedback with the staff. Look forward to seeing you soon.

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Review from A K (Friend of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a very good experience. Staff are very helpful and friendly and my friend seems very comfortable and happy here.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you for your lovely review, we are always so grateful to share with our staff the experience that our family and friends have of our service and we are delighted to support your loved one who has flourished so well since joining us. Many thanks, Lesley

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Review from P B (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother is incredibly happy at Brookwater. The homemakers are utterly delightful and very patient. Her morale has improved considerably, and we have observed the return of her sense of humour; she has begun taking pride in her appearance and the clothes she wears. The room is light and very comfortable,
and the food is five stars. Thank you all so much.
Reply from Lesley Loizou, Regional Community Relations Lead at Brookwater House Care Home

Thank you so much for your lovely words, which we will share with the team to show them how much you appreciate them. We are so happy that Mum has settled in so well.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Brookwater House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Brookwater House Care Home is calculated as follows: ( (351 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 384 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brookwater House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Daniela

Daniela Danciulescu

Job Title: Registered Care Home Manager Joined: 2023

Daniela Danciulescu is a Registered General Nurse and the Home Manager at Brookwater House. Originally qualifying as a nurse in Romania, Daniela gained extensive experience across various clinical settings, including emergency medicine and intensive care.


A highly skilled and experienced registered manager, Daniela joined Hamberley Care Homes in 2022. She has successfully led care teams at Barchester Healthcare, Four Seasons Care, and the NHS. Over her career, Daniela has opened two new care homes and supported three others in achieving Good and Outstanding CQC ratings.


Now based in London, Daniela spends her free time flying in vintage airplanes, including the iconic Tiger Moth, and relaxing at home with her cat, Ivan.


“As Home Manager at Brookwater House, it’s an honour to support residents and their families through every stage of their care journey. From the very first enquiry to providing a warm and welcoming environment, I’m committed to fostering a home where everyone feels valued, respected, and genuinely cared for.”

Amba

Amba Shaw

Job Title: Customer Relations Manager Joined: 2024

Amba Shaw is the Customer Relations Manager at Brookwater House. While she holds a degree in Law, her passion led her to pursue a career in marketing. With nine years of experience in the care sector, Amba has developed extensive expertise in sales and marketing. She is committed to delivering exceptional support to residents and their families, ensuring a seamless and positive experience throughout their care journey. Outside of work, Amba is a passionate football fan and a devoted lifelong supporter of Arsenal Football Club!


"Brookwater House is the ultimate luxury lifestyle residence with a team that are dedicated to their residents. We take pride in our close-knit community where every resident is supported to live life on their own terms

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Mihai Marcu

Job Title: Clinical Lead Joined: 2024

Clinical Lead at Brookwater House.

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