Barchester Bere Grove

Gales Rise, Waterlooville PO8 0WU
Review Us
9.8 30 Reviews
  • Barchester Bere Grove, Waterlooville
Bere Grove Care Home in Horndean, near Portsmouth is a new purpose built home providing residential and dementia care for older people, as well as respite care.

Nutritious meals are freshly prepared in the home every day by trained chefs.

The home has an orangery lounge with garden access, a café with outdoor seating, dining rooms, a cinema, hair salon, a spa bathroom located on every floor of the home and a light and airy bar area with doors that open up on to a balcony.

There are also lots of virtual and live activities every day which include weekly trips out on the minibus to destinations of the residents choice.

For those living with dementia, there is a dedicated 'Memory Lane' area which offers, for example, an interior space with colours and bedrooms designed to help with issues associated with dementia. People living with dementia can also participate in a range of activities to help boost their well being.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £2000

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Bere Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Triinu Org (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)
  • Couples/Companion Rooms with Ensuite Wet Room (1)
9.8

Barchester Bere Grove has a Review Score of 9.8 (9.823) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Bere Grove has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Barchester Bere Grove
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Total of 30, showing 1-20
Review from Kim S (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to Mum going into Bere Grove both my sister and I were concerned about how she would settle. However as soon as she arrived all the staff made her feel so welcome, we all relaxed. Mum has now been there for over 3 weeks, and she is loving it. She's made friends, loves the activities, the trips
and of course the amazing food.
Now my sister and I enjoy visiting Mum seeing her so happy. Thank you!
Reply from Triinu Org, General Manager at Barchester Bere Grove

Thank you so much for your kind words. Were delighted to hear that your mum has settled in so well and is enjoying her time with us. Its wonderful to know shes making friends, taking part in activities, and loving the food too! Knowing that you and your sister feel reassured and happy when you visit means a lot to us. Well be sure to share your feedback with the whole team it will make their day.

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Review from Pamela P (Respite Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Excellent in every way"
I came as a broken & ill person into the care of fantastic staff at Bere Grove.
A wonderful team who's care & kindness along with many other things, have restored my strength in mind, body, & soul. A very quiet & peaceful setting, - not just myself appreciates, other residents
also, Great pleasure along with beautiful gardens & activities - I could go on and on. Yes its 100% for a fantastic care home & facilities. Heartfelt thanks to all.
I wish the home & team all the very best for the future.
Reply from Triinu Org, General Manager at Barchester Bere Grove

Thank you so much for your wonderful review. We are truly delighted to hear how much Bere Grove and our team have supported you on your journey back to strength in mind, body, and soul. It means a great deal to us to know that our care, kindness, peaceful surroundings, and activities have made such a positive difference.Your heartfelt words are deeply appreciated by the whole team, and we will be sure to share your thanks with them. Wishing you continued happiness and wellbeing, and thank you again for your kind wishes for the future.

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Review from A S (Respite Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers very good
Food could be better. no choice, only vegetarian or a main course.
Run out of croissants for breakfast.
Ran out of hot chocolate drink.
Run out of wine 3 times.
Reply from Barchester, The Feedback Team at Barchester Bere Grove

Hi, thanks for taking the time to leave your review. We're so sorry to hear your experiences with our Bere Grove Care Home didn't meet your expectations however were grateful for your kind words regarding our carers. Your comments raised during your stay with us were handled at the time by the team and the General Manager. If there is anything further you wish to advise us of, please further contact the home or ourselves on feedback@barchester.com Kind regards, Barchester's Customer Feedback team.

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Review from M W (Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, support from staff makes me feel happy.
Reply from Triinu Org, General Manager at Barchester Bere Grove

Thank you so much for your kind words! We're delighted to hear that you felt well cared for and supported by our staff.

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Review from J P (Wife of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bere Grove is new and purpose-built with large rooms containing excellent facilities. The staff are professional and friendly. The food is excellent. The care is very good too, with great attention to the general welfare of the residents.
Reply from Triinu Org, General Manager at Barchester Bere Grove

Thank you very much for taking the time to write this review

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Review from Stephen M (Son of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful and caring
Mum says good great
Manager is lovely and helpful
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove

Thank you very much for taking the time to write this review, I am so pleased to hear that mum is happy with us and the home. Thank you again.

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Review from Clifford R (Respite Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very attentive and are on hand to assist mobility and general requirements. Breakfast is excellent and variety of food good. The use of coffee machine excellent and also facilities offered to visitors. Choice of food offered at main meals should be judged by quantity and variety of food put
in waste bin.
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove

Thank you very much for taking the time to write this review. We value all feedback and I will certainly discuss your comments with our kitchen team. I am pleased that you are happy with care provided. Thank you again.

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Review from Rachel S (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been a positive one. All the staff I encountered were helpful and friendly, regularly checking in on my mum to see if she required anything. Mum has felt settled and cared for which has relieved a lot of pressure off of me. Mum felt the mattress could have been thicker as she found
it uncomfortable.
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove

Thank you so much for taking the time to write this review. I a really pleased to hear that your mum's stay has been a positive one and we hope to welcome her again. Thank you for your feedback in regards to the mattress, I will take that on board and discuss with our relevant teams. Thank you again.

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Review from Zena C (Wife of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been looked after wonderfully in this Home. I thought he needed a nursing home but this care home is fine for him. It is a cross between a 4 star hotel and a show house. I love the homemade cakes and excellent coffee maker available to all visitors.
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove

Thank you so much for leaving this lovely review, we really appreciate your feedback and lovely comments. Thank you again.

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Review from A C (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing to complain about with Bere Grove. The whole experience from start to finish has been positive. My mum has been there for 2 weeks of respite care post-operation and has never looked so well. The staff are brilliant. They are so kind and respectful to all the residents and very welcoming
to us.
Reply from Diana Okeme, General Manager at Barchester Bere Grove

Thank you very much for taking the time to write this review. We really appreciate your feedback and we are pleased you are happy with the quality care provided for your mum which enhanced a smooth recovery for her. We wish her the very best and we are here whenever we can be of any support. Thank you.

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Review from Mary D (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was no longer safe at home so we contacted Barcheter Bere Grove. The management has been very helpful. They have accommodated Dad's desires for furniture, TV and pictures etc in his room. The staff have been brilliant, very helpful, caring and patient. Everything has gone very well. The food is
excellent. The facilities and activities are great, it is like an excellent hotel. The carers are very attentive.
Reply from Diana Okeme, General Manager at Barchester Bere Grove

Thank you very much Mary for taking the time to write this review. I really appreciate your feedback and I am really pleased you are happy with the care provided for your dad. Thank you again.

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Review from John C (Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Bere Grove for 2 weeks respite care but after 1 week I have decided to stay permanently and I am now in the process of converting to permanent. It's a lovely home, staff are lovely and manager is excellent.
The food is delicious and everyone at Bere Grove is helpful.
Reply from Diana Okeme, General Manager at Barchester Bere Grove

Thank you very much for taking the time to write such a lovely review. I really appreciate your feedback and I am really pleased that you are happy with the care, team and food at Bere Grove. I'm so glad that you have decided to stay permanently at Bere Grove. Thank you again.

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Review from G P (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always pleasant, cheerful and happy to help!
I feel assured that my dad is in good care.
Reply from Diana Okeme, General Manager at Barchester Bere Grove

Thank you very much for taking the time to write this review. I really appreciate your feedback and I am really pleased you are happy with the care in the home and the team. Thank you again.

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Review from S M (Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was the first resident at Barchester Bere Grove Care Home in September 2023 when it opened for business. I have watched it grow in number and have become good friends of several of the carers.
Unfortunately, I depend on help as I am not strong on my legs and my balance is poor. I receive excellent
care though sometimes I have to wait for help. That is simply due to limited staff when residents are most demanding.
I enjoy the varied activities on offer. The atmosphere here is very friendly and caring. I am lucky to be in such a comfortable residential care home.
I am easily frightened but here at Bere Grove, I feel totally protected from outside harm.
Reply from Barchester, The Feedback Team at Barchester Bere Grove

Thanks for leaving your review, it's lovely to read your thoughtful comments about your home, especially as someone who has been a resident with us for such a long time. We do have measures in place to make sure our staffing levels are correct however if you would like to discuss your feedback further, please do contact us at feedback@barchester.com for further support or reach out to the general manager to discuss any concerns you may have. Kind regards, Barchester's customer feedback team.

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Review from J B (Daughter of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has had a lovely time. She has been looked after very well. Has loved going out, enjoys the food, so nice.
Reply from Diana Okeme, General Manager at Barchester Bere Grove

Thank you for your lovely, kind words. We loved having your mum stay with us and it was a pleasure to have her here. We look forward to welcoming her back for a future respite stay.

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Review from C B (Granddaughter of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my grandma and was pleased to see that she was being excellently cared for. The staff were friendly, supportive and encouraging her to join in with the social events and activities. The home was beautifully presented, clean and bright.
Reply from Jess Brolan, Operations Manager at Barchester Bere Grove

Thank you very much for taking the time to complete a review and share your thoughts with us. We really appreciate all feedback and it is great to hear you are happy with the care of your grandma and the environment she is living in. Thank you again.

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Review from Karen W (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just moved into Barchester Bere Grove and cannot believe how thoughtful, helpful and friendly the staff are to her. Amazing people!
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Review from Carol B (Relative of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This score does not reflect the homes activities, rather Bere Groves mini-bus, essential for external activities.
The residents waited months for Bere Grove's minibus to arrive following the home opening. Ad-hoc outings happened when another minibus could be borrowed during this initial wait.
Soon,
following eventual delivery the minibus broke down, it was in a garage for approximately seven weeks.
No replacement was sourced, taxis were used, therefore only one or two outings were cancelled, although trips were changed to closer venues.
Using taxi's impacted on the number of residents able to enjoy the outings, particularly affecting those wheelchair dependent.
There appears to have been poor communication between Barchester Homes (not Bere Grove) senior management & the vehicle lease company that Barchester Homes use for all of their homes minibuses one assumes.
Reply from Feedback Team, Barchester Bere Grove at Barchester Bere Grove

Thanks for taking the time to leave a review. We're sorry that the minibus was out of action so soon after we took delivery and the concern this caused you. Our team and the minibus provider have been working closely to make sure outings could continue for our residents with other provisions. Sadly, there was a mechanical issue with the minibus and we had to wait a long time for the part to be delivered but it's fixed now and has been in use since early July. We're truly sorry for the inconvenience while the minibus was being fixed. Kind regards, Barchester's customer feedback team.

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Review from Jo H (Respite Resident) assisted by family/friend published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two weeks respite care at Barchester Bere Grove. Extremely helpful staff, well-run home. Lovely staff who go out of their way to help you and make you feel at home. They really do and there is nothing too much trouble. The chefs are fantastic and go out of their way to make sure you have what
you need and like.
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Review from Lindsey T (Ex Family Member) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring experience, nothing is too much trouble. Beautiful surroundings and every need catered for. Lovely feel to this happy place.
Reply from Diana Okeme, General Manager at Barchester Bere Grove

Thank you for your lovely review, Lindsey. The team loved hearing your kind words. It's a pleasure to have your loved one as part of our community.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Barchester Bere Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Barchester Bere Grove is calculated as follows: ( (304 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 355 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Bere Grove is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (35)

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Meet the Team (14)

Triinu

Triinu Org

Job Title: General Manager Joined: 2025

Hello, my name is Triinu, and I am the General Manager here at Bere Grove.


I’ve started working in Adult social care since 2014 as a health care assistant, gaining invaluable skills and experience. I have progressed from health care assistant through to Senior Carer and then became a Deputy Manager in 2017. I first became a CQC registered manager in 2018


Together with the amazing team here at Bere Grove, we will enable residents to be who they are as individuals, empowering them, and promoting their independence whilst providing exceptional, compassionate and quality care with respect and dignity.


Celebrating life and ensuring the team continually provides the highest quality of care.


I look forward to meeting you in person and welcoming you into our stunning home.

Dimitrie

Dimitrie Turcea

Job Title: Deputy Manager Joined: 2024

My name is Dimitrie and I’m delighted to join this lovely team at Bere Grove as Deputy Manager. I have worked in the care sector since 2014 with 10 years of progressive experience.


Also, I’m a holder of a Bachelor's degree in Business Management. I think it’s vital to have empathy and a passion for enhancing residents' care and well-being.


My passion is to assist in the drive of my team to provide outstanding quality and service to the residents. Seeing the smiles on the residents' faces whilst fulfilling their lives is what I love about my role. Outside of work, I love to go to football matches and also spend time with family and friends.

Ella

Ella Cseh

Job Title: Head Housekeeper Joined: 2023

Hello, I'm Ella. I am originally from Romania however have lived here in England with my two sons for nine years now.


As Head housekeeper, myself and my team will be responsible for the cleanliness and presentation of this beautiful home. I will ensure that everyone who visits will have a memorable and welcoming experience.

Paul

Paul Bayley

Job Title: Head of Maintenance Joined: 2025

Hello, my name is Paul and I am the Head of Maintenance at Bere Grove. I have worked in the care home/maintenance industry for a long time now and thoroughly enjoy the ins and outs of keeping a beautiful home like this up and running. Supporting our residents to live in a safe and luxurious environment is top of my list. I feel very privileged to work with Barchester and my team here and look forward to many years at home.

Jon

Jon Scourfield

Job Title: Head Chef Joined: 2023

I have been involved in catering for over 2 years, mainly working in Hotels and Restaurants.


The knowledge I have gained from these previous roles within the hospitality industry helped me settle very comfortably into my role here at Bere Grove


I really enjoy my role here at Bere Grove especially the interaction with the residents.


Planning and cooking a well-balanced nutritious meal for each resident is satisfying.

Rachel

Rachel Hinett

Job Title: Home Services Advisor Joined: 2025

I'm Rachel, and I joined Bere Grove Care Home in August 2025 as the Home Services Advisor, bringing with me a strong background in admissions within the independent education sector.


With a passion for delivering exceptional customer service and support, I'm dedicated to helping residents and their families feel welcome and confident in Bere Grove from the very first interaction. I take great care to ensure that we offer the very best care, activities and entertainment as well as beautiful rooms and suites, to ensure that life in our home truly feels like a home from home, whether you are here as a permanent resident or here for respite.


I pride myself on getting to know each of our residents and their families, and on making every new arrival feel right at home with a smooth and seamless transition into life at Bere Grove. Nothing to much trouble.

Vickie

Vickie Cole

Job Title: Administration Assistant Joined: 2024

Hi, my name is Vickie and I am the admin assistant here at Bere Grove.

Jackie

Jackie Lione

Job Title: Admin Assistant Joined: 2023

Hello, It's Jackie. My role here at Bere Grove is to be the first face that our visitors see when they enter the home. I will ensure they all receive a warm welcome. I can't wait to immerse myself into my role and do everything I can to support everyone who visits or joins the Bere family as their forever home.

Caron

Caron Agius

Job Title: Community Lead Joined: 2023

Hey, my name is Caron. I have spent the last eight years caring in the community and really enjoy giving back to our elderly. I am a Senior on the team which means I can support in all aspects of care including the safe delivery of medication. My motto is always to treat people as you want to be treated yourself. It really works. I have three children and currently two grandchildren, but you never know there may be more one day.

Jade

Jade Chandler

Job Title: Senior Care Assistant Joined: 2023

Hi, I am Jade. I am part of the senior care team. It has been amazing to be part of the opening of this home and to start welcoming our new residents. I am looking forward to the home continuing to grow. I worked in the community for four years. My nature is that is want to help people and make a difference. In my spare time, I love time at home and a good documentary.

Sarah

Sarah Serjent

Job Title: Care Assistant Joined: 2023

Hi, I am Sarah. For the last 20 years, I worked as an administrator in the Motor trade. I started helping my elderly neighbour with shopping, gardening and delivering meals. I just loved how it made me feel and knew I wanted to pursue a career in care. I then went to care in the community until I joined the Bere Grove team. I enjoy every day, from listening to the stories, making people smile and becoming part of their family.

Becky

Becky Hammerton

Job Title: Care Assistant Joined: 2023

I have worked in care since I was 16. It is a role I really enjoy and love getting to know our residents as well as being an integral part of the team.

Hayley

Hayley Luff

Job Title: Hostess Joined: 2023

Hello, my name is Hayley and I am the Hostess here at Bere Grove.


I love spending time with the residents and it makes me really smile to see lots of happy faces when the residents all have a cup or tea and a nice big slice of cake in their hand.

Katie

Katie Perkins

Job Title: Senior Night Carer Joined: 2023

Hello, my name is Kate and I am a senior night carer here at Bere Grove.


I have 18 years’ experience in care and I am very passionate about the quality of care, ensuring residents' needs and wishes are met. I love meeting new faces and getting to know the residents.

Frequently Asked Questions about Barchester Bere Grove

What types of Care is Barchester Bere Grove registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Bere Grove have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Bere Grove?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Bere Grove to the centre of Waterlooville?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

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