Signature at Highgate

I worked for the NHS for over 10 years in care while raising my children, which has enabled me to have a greater insight into my role as Client Liaison Manager. I am here to support residents and their loved ones in making their decision about their long-term care needs. The most rewarding parts of my job are showcasing our beautiful home and enabling potential residents and their loved ones to visualise how we can enrich their lives with everything we have to offer here at Signature.

I joined Signature in October 2021 as a receptionist, and from the very beginning, I knew I had found the right environment for me. I love working in the care sector – meeting families, supporting residents, and helping people find the right care for their loved ones is something I find incredibly rewarding. My passion has inspired me to progress within the organisation, and I’m proud to continue growing my skills and experience. I’m committed to providing a warm, supportive, and professional service to everyone I meet, and I look forward to continuing my journey with Signature.

I am the General Manager for Signature at Highgate. My role is to ensure we honour and deliver our commitment in providing the highest quality of care in a luxury environment. I am responsible for overall service delivery to our customers and community, inspiring and leading the onsite team and ensuring high standards of governance and compliance are achieved.

Over the last 10 years, I have had the privilege of serving the healthcare sector through managing and leading frontline care services for our elderly population. I have met with many individuals who have willingly shared their life experiences and wisdom with me. This has reinforced my sense of duty and heightened my level of respect for our elders. During this time, I have been proud to lead and work alongside some amazing team members who have a genuine passion for care and a true desire to serve. I have learned a great deal from these colleagues along my career journey.

I am very much a people person, and I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to live these values in the workplace, for which I am truly grateful.

I was immediately drawn to Signature because of the culture and principles the organisation aspires to. I joined the Signature team in 2017, and I am now passionately working with the community and team here to take the home’s services forward. The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity into the Highgate community.

I am thrilled to introduce myself as the Residential Care Manager for Signature at Highgate, a remarkable luxury home. It brings me immense joy to be part of the esteemed Signature family. Building on my previous experience of over fifteen years of experience in the elderly care sector, I am committed to ensuring that every aspect of our residents’ lives is enriched and their well-being is prioritised. I work alongside an exceptional team and utilise my skills in managing day-to-day operations, fostering a collaborative work environment, and delivering personalised care that exceeds expectations. My goal is to make Signature at Highgate a place where residents feel cherished, safe and truly at home. I believe in the power of building strong relationships with residents, their loved ones and the community. By actively engaging with local healthcare providers and participating in outreach initiatives, I aim to create a supportive network that enhances the lives of those we care for.

I have worked in the care sector for over 20 years, with five of those years spent proudly within the market-leading Signature Family. I have held the positions of both Dementia Care Manager and Residential Care Manager, but Dementia Care is my passion, and it is such a rewarding and fulfilling role. As Dementia Care Manager at Signature at Highgate, it is my responsibility to ensure that our residents receive the highest standards of person-centred care and are supported to live fulfilling and happy lives while living with Dementia. I feel very blessed to be a part of a beautiful Signature home, and I am confident that we can make a meaningful difference during crucial moments in our residents’ journeys. I am honoured to be trusted with the care of your loved ones.

I started with Signature in May 2018. As Hospitality Manager, I lead a dedicated team to deliver luxury hospitality throughout the home to our residents and their loved ones. I am committed to providing the highest standards of service and satisfaction. I am adept at managing large teams and understand the importance of consistency. Before joining Signature, I worked in the hotel industry at The Metropolitan Hotel on Park Lane in London. I have a postgraduate qualification in Hospitality Management, and I believe I bring passion, creativity, and style to my role. Transitioning to a care home environment has offered tremendous satisfaction and opportunity, and I am confident that I can improve the quality of our residents’ lives, drawing on my experience within luxury service environments.