Marsh Farm Manor Care Home

Carers are the most lovely people I have ever met especially the night staff

I am very happy here. The staff are always attentive and I'm listened to with any problems I might have and have a smile for me.

I think its really important to recognise and appreciate the occasionally difficult circumstances under which the staff can find themselves. In that context I am often hugely impressed by how patient they are with residents who can be at times challenging. They work hard and I am very happy with how my mother has settled in. The environment is one where I feel completely able to raise any particular concerns or challenges and I find all the staff are very friendly and approachable. All in all, very content:)

I think generally as good as you can expect. Activities could be more stimulating.

It's just wonderful

I have no complaints happy with the service

Very happy with the care of my Aunt at Marsh Farm Manor Care home. The team are great and she enjoys joining in with different activities and loves the food.

I have not been here a short while but I have no complaints + very happy also the family are happy here.

My room is very comfortable with good workers.

Mum and dad have been here for nearly 2 weeks and everything has been very good.The staff have been very friendly and professional.

Various issues with basic levels of care that have had to be addressed over and over, things change for a short while and then quickly revert back to poor levels of care. There are some good staff but sadly let down by inept staff. Have had raise several complaints on behalf of my relative, mostly lip service shown and very little permanent change

This home is light, bright and spotlessly clean. The room was comfortable with all the facilities needed for a happy stay. Activities are good, plenty to do if you want to get involved. The staff are lovely and helpful. Only small negative is that some laundry went for washing and never returned - perhaps something to look at so other residents don't have the same experience. Overall, a lovely place I would recommend to others.

Found the home to be modern, bright, airy, warm welcome from the staff and helpful with any queries. The choice of food was excellent and the establishment was very clean throughout. A nice relaxed atmosphere and the relative was settled in well.

All staff are polite, friendly and helpful, always. Mum has dementia and is so happy here. We don't have to worry, especially when we live so far away.

Lovely care home. No complaints at all. I am only moving mum as I found some where cheaper.

Not sure what the staff to patient ratio should be but at times it seems under staffed. The carers seem to spend most of the time dishing out food and drinks, less enforcement on carrying out care. More checks are needed to empty the catheter bag and systems in place to dispose of dirty and soiled laundry. In general it feels more like a residential home than a care home.

Excellent team of people pleasant surroundings easy parking.

I thank you all for the love and care you have shown me during my time here.

I am enjoying my experince joining with other residents in activities. I am looking forward to the warmer weather and going out in the garden. I am very gratful for ht help the carers are giving me.

Most helpful, nothing too much trouble, bend over backwards to help. Spotless, modern very user-friendly. As a visitor, also, most helpful and friendly, nothing too much trouble, would recommend it to anyone. Thank you all for helping my mum get back on her feet so quickly.