Barchester Pinetree Care Home

My father, David, has been a resident here for 3 months and we couldn't be happier with the care he received. The staff have been absolutely fantastic so kind patient & proffessional - supporting him brilliantly through his rehab and his transistion to become a permenant resident. Nothing is too much trouble and the geuinely care about his wellbeing. The build is maintained to a high standard as good as day opened 2 1/2 years ago. Food has shown improvement and is varied. So happy overall.

Mum was very well looked after with lots of activities to do. Good food and variety, staff friendly and engaging with the residents.

Thank you all so much for everything you have done.

A great care home, the staff are so attentive, friendly and caring. My mother in law is a resident and I feel she is in a safe and secure environment, and can attend great activities. The refreshments for visitors are a bonus too.

My mum has been a resident of Pinetree for over a year. She tells me she feels safe here. The most important aspect when I was choosing her care home was how care was delivered. The care at Pinetree is outstanding. Every member of staff whatever their job care for the residents. They are cheerful, caring, responsive and dedicated. They know about each residents' needs and work hard every day to meet those needs. Thank you!!

We are very happy to know that mum is being very well looked after.

Immaculate Surroundings. A variety of comfortable seating to accomodate all needs A good variety of food and plenty of choice at all meals, games + quizzes to keep us entertained. The staff are all friendly and helpful and very proffessional. Although manuals are in room for the tv, coffee machine etc. it would be good to be shown how to use them. Will defnatley be having another stay here.

My mum reluctantly came here from hospital after suffering a stroke. Within a couple of days she decided that she liked it enough to stay for a couple of weeks. She has now been here 10 days and loves it! Now wanting to stay permanently, the staff and facilities are excellent. Can't recomend it enough.

We are all very grateful to them.

It really does feel like home.

My sister did not want to go into a care home but realised she couldnt look after herself any longer. This was the only home she viewed and straight away she liked the room, etc. She has been here only 6 weeks but she looks so much better than when she was at home. All her needs are catered for and I dont have to worry about her any longer. I only wish she had moved into the care home a lot earlier.

Facilities are clean and well maintained and the staff go that extra mile to make it feel like home.

The management at the home are highly supportive (even of the relations). Loretta, in particular, has been especially helpful and kind at a time when I was in need of help. A brilliant care home and fabulous staff all round. Thank you to you all.

Has anyone found my nightie.

We are so fortunate to have our parents in a care home that is more like a hotel! However, it is the committed and professional staff (in all roles) that make Pinetree so special. All staff have a positive, competent and friendly attitude at all times. All are patient, empathetic and responsive. Additionally, there seems to exist an ethos of continual review, assessment and improvement, ensuring that every individual resident is valued and kept as safe, healthy and happy as possible.

The staff at Pinetree have been kind, friendly and helpful without exception. From our first visit, we have felt very welcome. My relative didn't want to live in a care home, but within a couple of weeks, she was singing its praises. The excellent food, the care and kindness of all the staff, and the wonderful surroundings have all made her feel safe and happy. She is treated with respect and consideration.

My aunt has gone into Pinetree today for respite. The staff have all been amazing making my aunt feel comfortable the weeks leading up to her stay from our first visit taking a look around to her assessments and then helping her fill in the paperwork. Loretta has supported me through some tough weeks and is very approachable and I know she is there if I need to talk to someone. The carers are friendly and also on hand to help with anything. Steph has the energy to lift anyone's spirits and is always very positive and everyone enjoys her activities.

More staff needed especially at meal times when they are taking meals to bedrooms. Meal tables were not always laid correctly and some cutlery not washed enough. Napkins often missing. Menu of the day not always followed. I was happy with the care I received.

My mother has just completed four weeks of respite care at Pinetree care home. It was our first experience of a Care Home for respite and we were anxious as to how Mum would find the experience. Pinetree is a beautiful home which felt more like a hotel than a care facility. The accommodation, lounges, cafe, cinema room, hair salon and facilities are first class. The staff were welcoming, friendly and caring throughout Mum's stay. It was a joy to visit Mum as it was apparent how much she was enjoying the facilities, great company and care provided. We were all sad when respite came to an end.

I could not recommend highly enough the care received during my stay here at Pinetree.