Search...

Barchester Pinetree Care Home

Rawreth Lane, Rayleigh, Essex SS6 9XH
Barchester Healthcare Ltd Logo
Jobs
Barchester Pinetree Care Home logo
Barchester Pinetree Care Home, Rayleigh
Barchester Pinetree Care Home, Rayleigh
Barchester Pinetree Care Home, Rayleigh

Pinetree Care Home is a stunning purpose-built care home located in Rayleigh, Essex which has been beautifully designed to provide first class residential, respite and dementia care.

All Barchester homes are finished to the highest standard and furnished with impressive facilities, however Pinetree takes this to new heights with a well equipped garden, cinema, extensive bar area, private dining room, activity spaces, large suites and fantastic views.

The gorgeous home comprises...  

Loading travel time

Care Provided by Barchester Pinetree Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,583N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Pinetree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jane Maxwell (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Barchester Pinetree Care Home Reviews (46)

Submit a Review
9.7

Barchester Pinetree Care Home has a Review Score of 9.7 (9.711) out of 10, based on 46 reviews in the last 2 years. Over all time Barchester Pinetree Care Home has 46 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Pinetree Care Home
Loading...
Showing 46 reviews matching selected criteria
Review from C H (Daughter of Resident) published on 22 January 2026 Submitted via Website
Overall Experience
My mother-in-law was at Pinetrees for 2 weeks last June. Her stay was not a happy experience for her. They were given clear verbal and written instructions regarding her medication requirements which were ignored. This resulted in her needing medical intervention on her return home. She needed help with personal care which was not always forthcoming with one particular member of staff being rude, uncaring and very unhelpful.
She found it impossible to eat in the dining room as she was not made welcome by other residents and the staff did not intervene to help make her feel welcome. The food was barely OK and often served lukewarm. I understand food is brought in and not always prepared and cooked on the premises as they told us it was.
I have read other reviews and it appears respite guests get inferior care than other residents.

We received a letter from them with 14 apologies and a refund on our charges - this speaks volumes

Reply from Feedback Team, The Feedback Team at Barchester Pinetree Care Home

Thanks for taking the time to leave your review. A thorough investigation has taken place into all concerns raised about your mother-in-law's time at Pinetree Care Home, we're sorry that some of our findings do not align with how your mother-in-law found her experience. If you feel like any matters...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Amanda L (Daughter of Resident) published on 8 January 2026 Submitted via Website
Overall Experience

My father fell and broke his femur in Pinetree while on respite care. An ambulance was called but family members found him alone on the bathroom floor. 3 months on and Barchester Group have not provided copies of their internal procedures for when there is a fall. As the staff ratio was 2 carers to 18 dementia patients on the 10th September 2025 , the policy seems to be leave them alone. My father died two weeks later. Poor reviews appear to be edited out as the family posted about this in October and it has vanished .

Reply from Feedback Team, The Feedback Team at Barchester Pinetree Care Home

Thanks for taking the time to leave your review, were sorry to learn you were unhappy with your experience with Pinetree Care Home. We understand that your concerns were raised with the home, and weve been advised that a meeting took place with family for the findings to be discussed and at that...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from D B (Respite Resident) published on 21 October 2025 Submitted via Website
Overall Experience
I spent two weeks in Pinetree Care Home on respite care and considering the luxurious decor, sadly the care was not up to standard. The food and drink were very poor and frequently served cold.
There are not enough caring staff but those that I did see were very pleasant and did their best.
The bedding was very poor quality.
There was only one real coffee machine on the ground floor and instead of a few expensive ornaments a coffee machine is required on each floor. Also not having admin staff in reception at the weekends meant residents and visitors couldn't get in or out without a long wait or a hunt for a carer.

The worst thing that happened to me was a young male carer opening the bathroom door while I was on the toilet and blatantly talking to me. I was truly shocked.

Reply from Feedback Team, The Feedback Team at Barchester Pinetree Care Home

Thanks for taking the time to leave your review. We're sorry you were unhappy with your experience at Pinetree Care Home and we're grateful to you for sharing your feedback with us. We've reached out to the home team who have confirmed you hadn't raised yours concerns directly with the General...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie K (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

From the outside of the property I knew it would be nice inside as I had seen the property built on my daily commute. But the inside is better than I had anticipated. Every attention to detail has been thought of, decor, furnishings and ornaments of a high quality which make it feel like a 5* hotel but at the same time very homely and inviting. The staff are caring and attentive with nothing too much trouble. My Father In Law is currently in respite but I do believe he will be back to Pinetree to live out the final chapter of his life, as will I when the time comes. I believe that Pinetree is not a care home, it is a home you can live and be cared for, but have freedom if you still want it. As close to perfection as you could get.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you so much for your lovely review. We are so pleased you are happy and we love looking after your father-In-Law and very much look forward to having him back. Please pop along for a cup of tea and stay in touch.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Zoe N (Granddaughter of Resident) published on 30 June 2025 Submitted via Postal Card
Overall Experience

As a family we couldn't be more pleased with how the staff at Pinetree look after my nan. The staff are personable and caring, ensuring nan is looked after to the highest standard. We love the facilities and know that nan until be very happy here for a long time to come.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katy M (Daughter of Resident) published on 27 June 2025 Submitted via Website
Overall Experience

After shortlisting five different care facilities, Pinetree was unquestionably the clear choice for Dad. The staff demonstrate exceptional warmth, professionalism, and genuine care that creates a truly positive and encouraging environment for all residents. Dad's walking has improved significantly, he's discovered a love of painting, and enjoys the beautiful garden. The organized visits and special celebrations are wonderfully planned-the VE Day commemorations were particularly moving. We couldn't be happier with our choice of Pinetree, the combination of excellent facilities, great management, compassionate staff, engaging activities, quality food, and individualized care creates an environment where residents don't just receive care-they truly thrive and live fulfilling lives. We would wholeheartedly recommend Pinetree to any family seeking exceptional care for their loved one. The peace of mind we have knowing Dad is in such capable, caring hands is invaluable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Resident / Service User) published on 4 June 2025 Submitted via Postal Card
Overall Experience

Perfection does NOT need a review in my opinion.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card
Overall Experience

Found all the staff to be friendly, welcoming and supportive of my elderly dad and his medical conditions. Very understanding of my questions as his daughter and supportive of me also. Dad found his room and the food excellent, pleasant stay and enjoyed chatting with staff and residents staff diligent regarding dad's medication administration, also going above and beyond to ensure his comfort. Dad did worry about his laundry but was reassured when it arrived back clean the following day, would recommend Pinetree for excellent 24 hour care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary D (Son of Resident) published on 30 April 2025 Submitted via Postal Card
Overall Experience

Dad is always kept occupied, treated with love and respect. This is more important than facilities but they are excellent as well. Everyone is trying so hard, thats all you can ask for. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jillian S (Daughter of Resident) published on 30 April 2025 Submitted via Website
Overall Experience
This care home has been a great experience for mum and I. Mum moved in this January, we've seen a remarkable improvement in her quality of life.

Her ensuite room is beautiful with the bonus of direct access to a furnished garden. The personal care received is thoughtful and kind, with a genuine concern for her well-being. The cleanliness of the home is excellent, its a bright and welcoming environment. Food is another highlight. It's excellent in its variety and quality, the chef is accommodating, happily fulfilling Mum's personal requests, like her beloved cheese on toast. What sets Pinetree apart is the staff. They are amazing. They not only provide care for Mum, but also care for the family. They are aware of the stress families go through during this transition and give invaluable support. Overall the decor is beautiful, but more importantly, the staff always have time for interaction. Pinetree has improved both our lives, I am grateful for the care and compassion they provide.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary D (Son of Resident) published on 23 April 2025 Submitted via Postal Card
Overall Experience

The patience and kindness of all the staff shines through.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you for your lovely words. Its a pleasure to look after your lovely dad.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T L (Daughter-in-law of Resident) published on 22 April 2025 Submitted via Website
Overall Experience

My father-in-law was at the home for two weeks after being discharged from hospital. His confidence in walking and self caring started to improve immediately. The staff are wonderful, nothing is too much trouble and there is always someone available to answer any queries. I would like to thank all the staff on behalf of my father-in-law, my husband and myself for all the care he received whilst at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from W S (Daughter of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

My mother entered Pinetree Care Home after a long period of me living full time with her at home with Alzheimer's disease. I had visited several other homes in the area. On entering Pinetree the warm welcome and superb facilities immediately stood out. My mother has been resident there for 3 months and I can say that the level of care, kindness and patience has been excellent. She has settled very well and is eating well and enjoying the activities on offer.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you so much for your lovely review. We are very lucky to be looking after your lovely mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A D (Daughter of Resident) published on 25 March 2025 Submitted via Website
Overall Experience
The support received from Pinetree Rawreth has been exceptional.
Allowing dad to join in their daily activities months before moving in was amazing creating familiarity with carers ,residents and environment ahead of moving in.
A welcoming home with staff who go that extra mile to allay any fears or anxious feelings that residents or their families may have.
All staff take an interest and nothing is too much trouble .
Exceptional amenities and cleanliness with a friendly atmosphere that tries very hard to ensure everyone's needs are catered for. They take time to get to know residents on an individual basis offering understanding and encouragement organising group activities around their interests making it fun

I feel very confident with this amazing team that 'care' about their residents to recommend Pinetree to anyone contemplating respite or permanent care for a loved one.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you for your very kind words, we are thrilled that you are so happy your dad is with us and living such a for filled life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Josephine S (Wife of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

My husband was in respite for eighteen days to give me a break. He was up every night so I never got a night's rest - I was very happy to put him in Barchester Pinetree Care Home, Rayleigh. It took him a day or so to settle down. Mainly, he was convinced he had to go to work, he is 87 years old. I was very impressed with the care he received. The Pinetree is like a five-star hotel, beautiful. I would certainly use it again for respite if I need it. Unfortunately, having dementia, I don't think he realised how well he was looked after but I did.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you so much for your kind review and we are so pleased you would come back. It was a complete pleasure.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheneene J (Niece of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience
We moved my aunt into the care home in the beginning of December and we have found that all the staff are amazing, warm, caring, helpful, gentle and really made my aunt feel at home from the minute she came into the home.

We feel that she has settled well and is very happy.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thak you for your kind review, we are so very happy that your aunt is settled and enjoying her new life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue M (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
My mum came to stay at Barchester Pinetree Care Home over the Christmas period for one week of respite care. The room was beautiful and well cared for and every member of staff was very friendly and caring. The food was wonderful and plenty of it. She was a bit worried as she didn't know anybody but all the other full-time residents were very friendly and welcoming.

I can't wait until I'm over 65 so I can come here myself!

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you for sending us your lovely review. We are so pleased that your mum enjoyed her stay with us and we would love t see her again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Nephew of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

My aunt stayed at the care home for a couple of weeks. The place is beautifuland all the staff from the cleaners to nurses and management have a fantastic work ethic. They kept my aunt cheery from the moment she came to stay and she would stay again. Once again, I would like to thank you for the care she was given.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

The Barchester Pinetree Care Home is like a five star hotel. The home is decorated to a high standard. It's got everything onsite, i.e a hair salon, a cinema room, private dining and being able to help yourself to refreshments. There's entertainment and activities to keep the residents active on a regular basis. All the staff are lovely and welcoming to the residents and families that visit, its like one big happy family. The only problem I had, was I arranged private dining for my mum and had to get in contact with them three times, due to them not contacting me back. In the end it was all sorted and the room was done out lovely and we enjoyed the food. The lady staff member couldn't do enough.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

We love looking after your lovely mum and are really happy that she is enjoying her life with us here

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth O (Brother-in-law of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience
Although only being here on day five, nothing other to say than very impressed with accommodation, service at all levels... and the staff are outstanding!

Importantly, we can now relax and start to get our life back as we can relax knowing that our brother/brother-in-law, the resident, is looked after so well and he is happy and delighted with his care and having positive, happy staff looking after him.

Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care Home

Thank you so much for your time and kind words when you left us this review. We are so happy you are happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 May 2026
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (62) & Events (3)

News
  • 02 Sep 2026

    We had a fantastic Las Vegas Night at Pinetree Care Home Our residents, families and staff had a wonderful time together, enjoying the music, dancing and lots of laughter. It...

  • 10 Aug 2026

    What better way to cool down on a beautiful hot day than with a visit from the ice cream van! ???? Our wonderful residents at Pinetree Care Home enjoyed a...

  • 10 Aug 2026

    We were delighted to welcomes Donna’s Diddy Darlings and her wonderful therapy ponies. Their gentle nature brought so many smiles, laughter, and special moments, making it a truly memorable visit...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Pinetree Care Home.

Meet the Team (5)

Anjana Karki
Anjana KarkiJob Title Deputy General ManagerJoined 2025
Anjana has worked with the Barchester family since July 2024, starting as a nurse, and with the support of the company, completed the First Steps leadership course, and is now a Deputy Manager of Pinetree Care Home.

Over this time, she has made many memories with residents and their families.

She is very passionate about her role and the care that she and her team provide to our residents at Pinetree.

I am very much looking forward to working with the fantastic and dedicated team at Pinetree.

Please do pop by and meet me for a chat and a cup of tea.

Becky Keig
Becky KeigJob Title Home AdmministratorJoined 2024

Hi, my name is Becky, and I am the home administrator at Pinetree.

I am so thrilled to be the first point of contact as you visit Pinetree. I am dedicated to giving the best service to both our residents, their families and visitors. Pinetree has family values that create a home-like atmosphere.

I have a wealth of experience in customer service, and I'm so lucky to be able to be part of a team that combines that along with a passion for caring.

Please come and say hi when you visit

Steve Becks
Steve BecksJob Title Head of MaintenanceJoined 2024

Hi, my name is Steve I’m the Head of Maintenance here at Pinetree.

I have been working in the maintenance industry for most of my working life, a family run locally based business specialising in property maintenance. In 2020 I decided to have a change in industry whilst still continuing to do what I enjoy. An opportunity arose for me to join an established care home environment and I jumped at the chance of learning new skills.

Working in such a rewarding environment has meant a lot to me and getting to know residents and their families is a highlight of my job role.

Understanding the running of the building along with person-centred needs and being available to the residents and their requests means I can fully help the process of the move into care.

I am very approachable and will always listen to the needs of residents and their families to ensure that Pinetree is a home environment.

I am very excited about this next chapter and being part of the team to open Pinetree. Please do feel free to chat with me about all your maintenance queries, I’m always on hand to help.

Loretta Hubbard
Loretta HubbardJob Title Admin AssistantJoined 2024

Hi, my name is Loretta

I am very excited about being part of the Pinetree team. I am in a privileged position to be able to offer two levels of service. You will find me at reception where I will be part of the team being your first port of call answering any questions you may have and also part of the care team looking after residents with whatever care needs they may have.

I have been a carer for the most part of my working life and it’s my passion. I love seeing how you can change someone’s life by giving them the care they need that is tailored to them specifically.

Interacting with residents, getting to know them on a personal level and understanding them is so incredibly important to me and I will always go the extra mile for them and their loved ones.

Please do feel free to stop me for a chat and a cup of tea.

Jane Maxwell
Jane MaxwellJob Title General ManagerJoined 2026

I joined the Pinetree Care Home family in January 2026, bringing with me over 25 years of experience in the care sector and more than two decades in management. Throughout my career, I have been dedicated to ensuring that every resident receives exceptional care and is supported to live life to the fullest.

At Pinetree, my focus is on creating a warm, inclusive, and empowering environment where residents feel valued, respected, and truly at home. I am extremely blessed to work alongside an amazing and committed team that shares my passion for delivering outstanding care. Together, we strive to make every day meaningful, joyful, and enriching for those who live with us.

I believe strongly in being approachable and available. My door is always open to residents, families, and staff, because great care is built on communication, trust, and working together as one Pinetree family.

Supporting our residents to live rich, purposeful, and fulfilling lives is not just part of my role—it is what inspires me every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Pinetree Care Home to verify any information. View our terms and conditions. Barchester Pinetree Care Home has an Enhanced Service -more info.