Barchester Pinetree Care Home

Rawreth Lane, Rayleigh SS6 9XH
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9.7 26 Reviews
  • Barchester Pinetree Care Home, Rayleigh
Pinetree Care Home is a stunning purpose-built care home located in Rayleigh, Essex which has been beautifully designed to provide first class residential, respite and dementia care.

All Barchester homes are finished to the highest standard and furnished with impressive facilities, however Pinetree takes this to new heights with a well equipped garden, cinema, extensive bar area, private dining room, activity spaces, large suites and fantastic views.

The gorgeous home comprises of 60 large rooms which all have en-suite facilities and a wet-room. There are ground floor bedrooms have which garden access and patios. In addition there are three spa bathrooms equipped with light and sound technology for residents to enjoy.

The home is made up of different communities. Residential communities for those with limited care needs are on the ground and second floor, whilst there is an intelligently designed dementia supporting Memory Lane community on the first floor that includes a sensory suite.

With dedicated chefs, activity teams, carers and a hospitality team, Pinetree will not only provide fantastic care but also a truly wonderful lifestyle.

Care Provided by Barchester Pinetree Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1583

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Pinetree Care Home to find out the exact price for your requirements.

Contact Barchester Pinetree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Pinetree Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Damian King (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Barchester Pinetree Care Home Reviews (26)

9.7

Barchester Pinetree Care Home has a Review Score of 9.7 (9.669) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Pinetree Care Home has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Pinetree Care Home
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Total of 26, showing 21-26
Review from Suzanne C (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a three-week stay here and it was so impressive. It feels like a home from home. Staff are incredible and nothing is too much trouble. Food was superb. Plenty of activities laid on for residents to join in or not each day. I felt Mum was very well cared for and she loved her little holiday.
She was able to help out with small tasks, which she enjoyed.
The decor is incredible, comfy bedrooms, definitely on par with a five-star hotel. I would highly recommend Barchester Pinetree Care Home - a very caring home.
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Review from Rachel H (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Barchester Pinetree Care Home about five weeks ago after a few health concerns left her feeling unable to manage on her own anymore.
The home itself is beautiful, from elegant dining rooms to cafe areas and smart lounges, cosy corners to sit and chat or just watch the world go by. The
smart ensuite bedrooms are spacious and comfortable. The food is excellent.
Above all, the staff are amazing, without exception, and have ensured that Mum feels safe, loved and very happy in her new home. She's got her old spark back and it makes me so happy to see her joining in with everything on offer and making new friends. She has no regrets whatsoever, thank you to everyone at Pinetree.
Reply from Ellie Cairns, Home Services Advisor at Barchester Pinetree Care HomeThank you so very much for your lovely words, we are so thrilled that we are able to look after your amazing mum and that she is so happy
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Review from A M (Respite Resident) assisted by family/friend published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a recent fifteen-day respite care stay at Barchester Pinetree Care Home. Mindful of the fact that Pinetree has only recently opened, my overall experience was excellent with the exception of several of the meals.
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Review from Paul D (Son of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic experience so far.
Our mother has lived independently for fifty years so the move into residential care was a big decision.
The staff at Barchester Pinetree Care Home are excellent as are the facilities.
Mum has settled extremely well and seems to be having a great time.
Really cannot
find any fault.
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Review from N S (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing and beautiful place. My 84-year-old mother was the first resident to move in, she's been there nearly three weeks. Absolutely lovely manager, admin staff and carers, nothing at all is too much trouble. They all go over and above to make sure everyone is happy. She feels safe and happy and
loves all the carers. I feel reassured that she's being well looked after. Lovely restaurants with delicious food, she was quite frail when she arrived and has already gained some weight which is what we wanted. The staff do their best to make sure everyone is included in activities if they wish and as more residents arrive, the home has a lovely, bustling but calm atmosphere. There are lounges, restaurants and bars on each floor and a cinema and activities room, along with a lovely outside area. I'm confident Mum will be very happy there.
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Review from Deborah O (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in a week ago and we can't believe the difference in her. She is laughing for the first time in about 2 years.
Every member of staff has gone above and beyond to make Mum feel 'part of the family '.
Her room is beautiful and she is very happy.
Thank you!
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Barchester Pinetree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Barchester Pinetree Care Home is calculated as follows: ( (267 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (14 Very Poors x 1) ) ÷ 308 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Pinetree Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Damian

Damian King

Job Title: General Manager Joined: 2025

Hello, my name is Damian King and I am the General Manager here at Pinetree.


I have over 10 years’ experience in social care and the NHS working in many different roles. I have been the General Manager here since January 2025. I have completed my Level 5 apprenticeship in Leadership in adult social care and many other certifications. 


I wish to assure you of my intention to offer outstanding service for all our residents and family members. I am committed to continuing to offer and improving life enrichment to enhance the life of our residents.


I am friendly and approachable and my door is always open to anyone should you need to discuss anything.


I am very much looking forward to making memories with you.

Anjana

Anjana Karki

Job Title: Deputy General Manager Joined: 2025

Anjana has worked with the Barchester family since July 2024, starting as a nurse, and with the support of the company, completed the First Steps leadership course, and is now a Deputy Manager of Pinetree Care Home.
Over this time, she has made many memories with residents and their families.


She is very passionate about her role and the care that she and her team provide to our residents at Pinetree.


I am very much looking forward to working with the fantastic and dedicated team at Pinetree.


Please do pop by and meet me for a chat and a cup of tea.

Danielle

Danielle Stapleton

Job Title: Care Community Lead Joined: 2024

Hi, my name is Danielle and I am the Care Community Lead


I have over 20 years' experience in care and have worked in community care for the last four years. I have felt that I have made a real difference to the lives of people still living at home.


I feel that this is where my heart lies and as more of my clients were moving into care homes I wanted to continue to enrich lives with them.


To be able to support a vulnerable adult in keeping their dignity and offering kindness is paramount to the way I want to work every day.


I would like our residents to have fun and laughter and be cared for in their own individual way and I can’t wait to do that at Pinetree with a wonderful team.

Becky

Becky Keig

Job Title: Home Admministrator Joined: 2024

Hi, my name is Becky, and I am the home administrator at Pinetree.


I am so thrilled to be the first point of contact as you visit Pinetree. I am dedicated to giving the best service to both our residents, their families and visitors. Pinetree has family values that create a home-like atmosphere.


I have a wealth of experience in customer service, and I'm so lucky to be able to be part of a team that combines that along with a passion for caring.


Please come and say hi when you visit

Steve

Steve Becks

Job Title: Head of Maintenance Joined: 2024

Hi, my name is Steve I’m the Head of Maintenance here at Pinetree.


I have been working in the maintenance industry for most of my working life, a family run locally based business specialising in property maintenance. In 2020 I decided to have a change in industry whilst still continuing to do what I enjoy. An opportunity arose for me to join an established care home environment and I jumped at the chance of learning new skills.


Working in such a rewarding environment has meant a lot to me and getting to know residents and their families is a highlight of my job role.


Understanding the running of the building along with person-centred needs and being available to the residents and their requests means I can fully help the process of the move into care.


I am very approachable and will always listen to the needs of residents and their families to ensure that Pinetree is a home environment.


I am very excited about this next chapter and being part of the team to open Pinetree. Please do feel free to chat with me about all your maintenance queries, I’m always on hand to help.

Loretta

Loretta Hubbard

Job Title: Admin Assistant Joined: 2024

Hi, my name is Loretta


I am very excited about being part of the Pinetree team. I am in a privileged position to be able to offer two levels of service. You will find me at reception where I will be part of the team being your first port of call answering any questions you may have and also part of the care team looking after residents with whatever care needs they may have.


I have been a carer for the most part of my working life and it’s my passion. I love seeing how you can change someone’s life by giving them the care they need that is tailored to them specifically.


Interacting with residents, getting to know them on a personal level and understanding them is so incredibly important to me and I will always go the extra mile for them and their loved ones.


Please do feel free to stop me for a chat and a cup of tea.

Anita

Anita Robertson

Job Title: Activities Assistant Joined: 2024

Hi. My name is Anita and I am the activities coordinator at Pinetree.


I have many years of experience in organising events and activities and I am really looking forward to transferring all my skills to creating an enriching life for the residents at Pinetree.


To be able to offer life experiences, new challenges, old hobbies and new friendships is what excites me the most. Every day is a fresh day of opportunity and variation to be able to bring a zest for life to the residents at Pinetree.


Together we will create a programme full of joy, fun, laughter and fulfilment.

George

George Cormack

Job Title: Resident Ambassador Joined: 2025

Hi, my name is George, and I am proud to be the resident ambassador at Pinetree.


My role is to support the residents and their relatives and act as their voice. I listen to their compliments, concerns and suggestions and share this information with Damian, the General Manager, regularly. I also attend the meetings for Residents and Relatives.


Additionally, I undertake the role of Head Gardener here and I love nothing more than watching our beautiful garden grow, working with other residents on ideas of what flowers to plant and making plans for years to come.


My aim is to ensure that a high standard of care for all residents is maintained and continuously improved.


Please do come and say hi when you visit Pinetree, I'd love to have a chat.

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