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Each of the 80 bedrooms at the Southampton home is beautifully furnished and features its own ensuite wet room. Inside residents can enjoy the onsite café, cinema room and hair and beauty salon, while outside there are landscaped,...
Care Provided by The Wickets
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fixed fees until 2027
The price(s) shown are provided by the care home. Contact The Wickets for full pricing details and T&Cs.
Contact The Wickets to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Pooja Dhoot (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2025
- Last Refurbishment: 2025
- Number of floors: 4
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Parking onsite
The Wickets Reviews (19)
The Wickets has a Review Score of 10 (9.971) out of 10, based on 19 reviews in the last 2 years.
Over all time The Wickets has 19 reviews.
My mother moved into The Wickets just over a week ago after a long spell in hospital. She has settled remarkably fast with the help she has recieved from the excellent staff. Its nice to see a smile on her face again, and good to see her making new friends and enjoying the activietes on hand. 100% would recommend The Wickets as a outstanding new care home.
Thank you for taking the time to write this review for The Wickets and your experiences with us. We will continue to deliver the best of care. Kindest Regards Nikki
Very polite and eager to assist you. Left you wanting for nothing. An excellent team spirit is evident throughout the stay.
Thank you for writing your lovely comments, they are especially special as directly from a resident that has stayed here at The Wickets. Please come and see us soon. Kindest Regards Nikki
After viewing seven care homes while searching for the right place for my mother, who has Alzheimer's disease and is physically frail, The Wickets stood out above all the others. I was looking for excellent care, a safe environment and somewhere that felt warm, uplifting and full of life. The Wickets exceeded every expectation. My first conversation with Nikki immediately put me at ease with her friendly, caring manner. On visiting, I was struck by the light, airy surroundings, beautiful lounges reminiscent of a boutique hotel, the charming hair salon and cinema. Most importantly, the care is exceptional. My mother is never left isolated; staff gently encourage residents to join optional activities and are always on hand with kindness and patience. The safety measures also provide great reassurance. Choosing a care home is never easy, but I feel enormous peace of mind knowing my mother is living in such a caring, dignified and happy environment.
Thank you so much for sharing your journey in choosing a care home for mum. We very much appreciate your comments on our whole home at The Wickets. Kindest Regards Nikki
Following hospital, my elderly brother spent two weeks at The Wickets prior to returning home. Our visiting experience was exceptional, as was the care and attention he received. Our overall impression was of high standards being met - in the quality of staff, accommodation, environment and atmosphere. We were warmly welcomed, offered refreshment and homemade delicacies, then guided to my brother's room (his name on the door) and addressed by first name. The ensuite ground-floor room was spacious, well-appointed, sunny and allowed for some personal items. The bed, by the large window, overlooked garden and patio, giving considerable outside interest. Our feeling was of being in a safe and comfortable community. We noticed residents animatedly enjoying each-others company, happy using available facilities like the cafe, and table settings were nicely laid ready for the next meal. Notices displayed a range of activities being offered daily, encouraging interaction and exercise for those able. Staff sounded happy in their work and everything appeared organized and sparkling clean. Throughout, my brother was treated with respect, a number of health related and eating issues were successfully resolved by the experience staff, and in all, his stay seemed to us to have provided a much needed mental 'pick me up'.
Thank you so much for taking the time to write this review. We are so pleased that were able to meet your brother look after him and meet you all too. Many Thanks Nikki
I recently visited my brother in law at The Wickets and was exceedingly impressed by all that I encountered. With being fairly new, the care home is not only modern, but also equipped with all those things that aid quality of life for each resident regardless of their condition, and they are first class. It was a pleasure to speak with some of the staff, who I concluded, had been chosen for their experience, reliability and attention to the individual needs of residents. Overall, a high-quality establishment with a community atmosphere and very caring employees.
We are so happy to read your lovely review. Thank you so much for taking the time to write this. It is very appreciated. Kindest Regards Nikki
When needing extra care for my elderly brother are settled for The Wickets Care Home. My brother has been at the home some while now and is very happy. Rooms are light, bright and spacious. Plenty of activities to occupy a person. We find the staff caring, encouraging and help. The staff check my brother every half an hour and everything. The staff check my brother every half an hour and everything consumed is monitored. Those in charge have regular meetings and chats with family making sure everyone is happy.
My stepfather, S, has recently spent 2 weeks respite at The Wickets. My husband and I really enjoyed our holiday feeling confident through pre-meetings and visits to The Wickets that S would be comfortable and well looked after. Previous respite stays at another well regarded care home had not worked well; he referred to his stay as being 'put in a prison'. He described his experience this time as 'enjoying time at a guest house'. He looks forward to returning later in the year...such a relief for us.
Thank you so much for taking the time to write this review. It is very much appreciated and we were thrilled the stay went so well. Looking forward to catching up with you all soon Nikki
The Wickets is how care should be carried out, the personal and attentive care is second to none. All the staff were 'extra mile' people, and took time to make sure my farther in law was not only take care off, but was treated with respect. I was blown away by the standard to which The Wickets hold themselves to. It would be hard to critisize anything about them in my opinion. Great job to all staff, from cleaners to chef and the lovely care gives 5*
Thank you so much for taking the time to write this review. It really means the world to the whole team to hear your positive comments. We are also so thrilled to meet such fabulous residents and their lovely families. Kindest Regards Nikki
Amazing staff super helpful/understanding care home itself is apsolutely spotless and always has such a good positive atmosphere.
Thank you so much for taking the time to write us a review. We enjoy looking after such positive families too.
My dad required emergency restbite care from a failed discharge from hospital The Wickets team (Nikki, Sarah and Pooja) went over and above to facilitate my dads move to the most amazing care home. Its like walking into a 5* hotel with 5* staff and care. My dad wont want to come home.
Thank you so much for taking the time to write this. Please give our regards to dad and say we are looking forward to his visit later on in the year. Kindest Regard's Nikki
The staff catered for all my dads needs from entertainment, medical and dietry also wether he wanted to join in or just left to seat quietly by himself with staff on standby if he was in need of anything. So I was happy to know he was in safe hands 24 hours a day.
Thank you so much for writing this review for us. We have fond memories of dad being our first resident with us and he was such a character and always so smartly dressed. You as a family are always welcome to visit us. Please keep in touch. Kindest Regards Nikki, Pooja, and Team Wickets
The home manager and customer relations manager were very helping in driving to visit my sister who lives near Heathrow in order to tell her about The Wickets and assess if it was suitable for her and that she was suitable for it. They have been very friendly in helping her settle in and in dealing with myself as her only living relative. The carers have all been helpful and tolerant. The food has been excellent!
We thank you so much for your comments on The Wickets and our care. It was a lovely trip to Heathrow to see you both As discussed this is so very helpful for other families looking for care for their loved one to read your comments. Nice to meet such great families too Kindest Regards Nikki, Pooja, and Team Wickets.
My father agreed to trial a stay at The Wickets after many years living abroad and several years of declining health. He received a warm welcome from everyone and within 24 hours commented: 'You never told me it was so nice!. Within 2 weeks he had decided to stay and had started to join in activities with other residents. His nutrition and hydration, (which have caused me sleepless nights) have vastly improved with equally improved cognition, mood and social interaction. I've got my dad back, no matter what challenges and changes the future brings.
Thank you so much for taking the time to write our team a review. Your father is a delight as you know, and it has been the best experiences hearing all about his past career and life. We have enjoyed getting to know your family. Kindest Regards Nikki, Pooja, and Team Wickets
Pooja, Nikki and the rest of the team are fantastic. They take the time to listen to my concerns regarding my mothers health and then endever to put in place systems to make her as comfortable as possible. The activities are varied and plenty. The food is delicious and a good choice each day. The team keep in regular contact regarding mums care plan with me. Any changes are discussed first. The Wickets is spotlessly clean at all times. So pleased my mum is living here.
Thank you so much for taking the time to write this review for us all. It is so very appreciated. We are very proud to have such lovely residents and families here at The Wickets. Glad you feel the food is super you must come for lunch again. Kindest Regards Nikki & Pooja
Although I only visited The Wickets once, I was most impressed with it. The staff were very welcoming with coffee and cake, the environment was lovely; spacious, well appointed rooms but more importantly, the care given to my friend was excellent. I would recommend The Wickets to anyone needing a care home.
Thank you so much for taking the time to write us a review. We are so pleased that you feel that you would recommend our care and it was a pleasure to look after your friend and meet all of her fabulous friends too. Kindest Regards Nikki & Pooja
Mum sadly only enjoyed 3 weeks there, but the support, care and love that the team gave to mum and us was 2nd to none. Mum was treated as a lady throughout her time and us, as children were able to be her children. The care extended to us was exceptional. They made sure we were looked after in the same manner. Always there with coffee and cake and a big hug.
We truly couldn't recommend The Wickets highly enough.
I'll be popping back for coffee and cake and a hug as they'll always be a big part of my life now.
Thank you .
We truly were blessed also, to meet you all and spend this precious time with mum and all her family. Thank you for taking the time to write this for us i am sure it can help other families when they are looking for care. I know you will all keep in touch and please do visit soon you are always welcome. Kindest Regards Nikki & Pooja
My husband stayed at the Wickets for three weeks' respite, whilst I attended family events abroad. Everything about the stay was top notch. The facility, brand new, is beautiful and well-appointed. He said "it's like a luxury hotel with nice people there to help out and keep me safe!" The meals were delicious and attractively served; cakes and hot drinks were available at all times. My husband enjoyed the activities, the opportunity to chat with staff and other residents and sitting out in the gardens. All questions were answered promptly and fully by staff and management, who were kind, caring, and friendly. Both my husband and I would be very happy to use The Wickets again for future care needs, temporary or longer term.
Thank you for taking the time in writing this review for us. Meeting yourself and your husband was our pleasure and we know that you will be regular guests now in our coffee shop. Thank you for helping others looking for care with your review. Kindest Regards Nikki & Pooja
It has been so reassuring to see how well my mum has settled into the wickets in such a short space of time. From my perspective, it has been wonderful to see how well she has settled in and making friends from day one. This helps makes it easier for me to leave her as she seems so comfortable and at ease in their new surroundings. The staff have been incredibly welcoming, friendly, and attentive whenever I visit, always taking the time to offer support and show genuine care. Their kindness and warm approach have clearly helped make the transition much easier and created an environment that feels safe and homely.
We very much appreciate you taking the time to write a review for us at The Wickets. It is so rewarding to see new residents relax after leaving hospital and settle in so well to a new environment. We are enjoying getting to know you all. Thank you again for leaving us your comments. Kindest Regards Nikki Toomer CRM
Warm, welcoming, well trained professional staff. They have gone above and beyond to make our dad feel at home. They cater for his care needs, interact well with him and provide lots of activities to keep him stimulated.
The staff really helped us as a family, making the whole transition process easier during a stressful time; with great communication throughout They have really helped dad settle in.
Facilities are outstanding, bedrooms and common areas are spacious and well laid out, The on site chef provides a good range of delicious, nutritious food which our dad enjoys.
Our dad is in good hands. We would highly recommend this care home.
Thank you so much for taking the time to write a review for us at The Wickets. Dad is a pleasure to look after and we have enjoyed getting to know all members of your family. Kindest Regards Nikki Toomer CRM
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for The Wickets.
Accreditations
There are no accreditations posted yet for The Wickets.
Meet the Team (1)

I have a master’s degree in microbiology and a level three in education and teaching. I also have an operations manager qualification. I joined Care UK in 2020, mainly because of its reputation.
As a relief manager, I provide support in the absence of a permanent home manager. In this role, you need to have strong leadership skills and be able to stay calm and multitask in challenging situations. The nature of our work also means it’s essential to have empathy and compassion.
I would say the most important aspect of my job is to provide homes with the support they need, so they are compliant and meet all the regulatory standards expected of them. My approach is to ensure teams feel empowered through good coaching and mentoring. I always feel incredibly proud when I see teams be the best they can be.
For me, knowing I’m doing a good job comes from seeing a happy home with happy residents, families and colleagues. One particular highlight was when I managed Carpathia Grange, which received an ‘outstanding’ rating for the ‘caring’ category in its last CQC inspection in 2024.
In my spare time, I love travelling and reading.
Frequently Asked Questions about The Wickets
What types of Care is The Wickets registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Wickets have?
There are 80 Single Rooms.
What are the Facilities & Services at The Wickets?
Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Wickets to the centre of Southampton?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Wickets to verify any information. View our terms and conditions. The Wickets has an Enhanced Service -more info.