The Wickets

3 Banister Road, Southampton SO15 2EN
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9.9 16 Reviews
  • The Wickets, Southampton
The Wickets is a brand-new, purpose-built care home in Southampton, providing high-quality, tailored care in luxurious surroundings. The dedicated team provide residential, nursing and specialist dementia care on a permanent and short-term basis.

Each of the 80 bedrooms at the Southampton home is beautifully furnished and features its own ensuite wet room. Inside residents can enjoy the onsite café, cinema room and hair and beauty salon, while outside there are landscaped, secure gardens.

The caring and experienced team run various daily activities and outings in the home’s minibus, while the chef-led catering team create a variety of tempting and nutritious meals - all tailored to residents’ tastes and needs.
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Care Provided by The Wickets

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Residential Care: from £1805
  • RESPITE Self-Funded Residential Dementia Care: from £1893

Fixed fees until 2027

The price(s) shown are provided by the care home. Contact The Wickets for full pricing details and T&Cs.

Contact The Wickets to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Wickets to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking onsite

The Wickets Reviews (16)

9.9

The Wickets has a Review Score of 9.9 (9.895) out of 10, based on 16 reviews in the last 2 years.
Over all time The Wickets has 16 reviews.

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Review from J C (Sister of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following hospital, my elderly brother spent two weeks at The Wickets prior to returning home. Our visiting experience was exceptional, as was the care and attention he received. Our overall impression was of high standards being met - in the quality of staff, accommodation, environment and atmosphere.
We were warmly welcomed, offered refreshment and homemade delicacies, then guided to my brother's room (his name on the door) and addressed by first name. The ensuite ground-floor room was spacious, well-appointed, sunny and allowed for some personal items. The bed, by the large window, overlooked garden and patio, giving considerable outside interest. Our feeling was of being in a safe and comfortable community. We noticed residents animatedly enjoying each-others company, happy using available facilities like the cafe, and table settings were nicely laid ready for the next meal. Notices displayed a range of activities being offered daily, encouraging interaction and exercise for those able. Staff sounded happy in their work and everything appeared organized and sparkling clean. Throughout, my brother was treated with respect, a number of health related and eating issues were successfully resolved by the experience staff, and in all, his stay seemed to us to have provided a much needed mental 'pick me up'.
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Review from R C (Brother-in-law of Resident) assisted by family/friend published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently visited my brother in law at The Wickets and was exceedingly impressed by all that I encountered. With being fairly new, the care home is not only modern, but also equipped with all those things that aid quality of life for each resident regardless of their condition, and they are first class.
It was a pleasure to speak with some of the staff, who I concluded, had been chosen for their experience, reliability and attention to the individual needs of residents. Overall, a high-quality establishment with a community atmosphere and very caring employees.
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Review from J B (Brother of Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When needing extra care for my elderly brother are settled for The Wickets Care Home. My brother has been at the home some while now and is very happy. Rooms are light, bright and spacious. Plenty of activities to occupy a person. We find the staff caring, encouraging and help. The staff check my brother
every half an hour and everything. The staff check my brother every half an hour and everything consumed is monitored. Those in charge have regular meetings and chats with family making sure everyone is happy.
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Review from D H (Stepdaughter of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather, S, has recently spent 2 weeks respite at The Wickets. My husband and I really enjoyed our holiday feeling confident through pre-meetings and visits to The Wickets that S would be comfortable and well looked after. Previous respite stays at another well regarded care home had not worked
well; he referred to his stay as being 'put in a prison'. He described his experience this time as 'enjoying time at a guest house'. He looks forward to returning later in the year...such a relief for us.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write this review. It is very much appreciated and we were thrilled the stay went so well. Looking forward to catching up with you all soon Nikki
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Review from Graham G (Son-in-law of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Wickets is how care should be carried out, the personal and attentive care is second to none. All the staff were 'extra mile' people, and took time to make sure my farther in law was not only take care off, but was treated with respect. I was blown away by the standard to which The Wickets hold
themselves to. It would be hard to critisize anything about them in my opinion. Great job to all staff, from cleaners to chef and the lovely care gives 5*
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write this review. It really means the world to the whole team to hear your positive comments. We are also so thrilled to meet such fabulous residents and their lovely families. Kindest Regards Nikki
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Review from Tilly S (Granddaughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff super helpful/understanding care home itself is apsolutely spotless and always has such a good positive atmosphere.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write us a review. We enjoy looking after such positive families too.
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Review from Karen S (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad required emergency restbite care from a failed discharge from hospital The Wickets team (Nikki, Sarah and Pooja) went over and above to facilitate my dads move to the most amazing care home. Its like walking into a 5* hotel with 5* staff and care. My dad wont want to come home.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write this. Please give our regards to dad and say we are looking forward to his visit later on in the year. Kindest Regard's Nikki
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Review from David G (Son of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff catered for all my dads needs from entertainment, medical and dietry also wether he wanted to join in or just left to seat quietly by himself with staff on standby if he was in need of anything. So I was happy to know he was in safe hands 24 hours a day.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for writing this review for us. We have fond memories of dad being our first resident with us and he was such a character and always so smartly dressed. You as a family are always welcome to visit us. Please keep in touch. Kindest Regards Nikki, Pooja, and Team Wickets
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Review from Rennie J (Brother of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home manager and customer relations manager were very helping in driving to visit my sister who lives near Heathrow in order to tell her about The Wickets and assess if it was suitable for her and that she was suitable for it. They have been very friendly in helping her settle in and in dealing
with myself as her only living relative. The carers have all been helpful and tolerant. The food has been excellent!
Reply from Nicola Toomer, Reviews Team at The WicketsWe thank you so much for your comments on The Wickets and our care. It was a lovely trip to Heathrow to see you both As discussed this is so very helpful for other families looking for care for their loved one to read your comments. Nice to meet such great families too Kindest Regards Nikki, Pooja, and Team Wickets.
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Review from D M (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father agreed to trial a stay at The Wickets after many years living abroad and several years of declining health. He received a warm welcome from everyone and within 24 hours commented: 'You never told me it was so nice!. Within 2 weeks he had decided to stay and had started to join in activities
with other residents. His nutrition and hydration, (which have caused me sleepless nights) have vastly improved with equally improved cognition, mood and social interaction. I've got my dad back, no matter what challenges and changes the future brings.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write our team a review. Your father is a delight as you know, and it has been the best experiences hearing all about his past career and life. We have enjoyed getting to know your family. Kindest Regards Nikki, Pooja, and Team Wickets
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Review from Karen A (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pooja, Nikki and the rest of the team are fantastic. They take the time to listen to my concerns regarding my mothers health and then endever to put in place systems to make her as comfortable as possible. The activities are varied and plenty. The food is delicious and a good choice each day. The team
keep in regular contact regarding mums care plan with me. Any changes are discussed first. The Wickets is spotlessly clean at all times. So pleased my mum is living here.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write this review for us all. It is so very appreciated. We are very proud to have such lovely residents and families here at The Wickets. Glad you feel the food is super you must come for lunch again. Kindest Regards Nikki & Pooja
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Review from Ann T (Friend of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I only visited The Wickets once, I was most impressed with it. The staff were very welcoming with coffee and cake, the environment was lovely; spacious, well appointed rooms but more importantly, the care given to my friend was excellent. I would recommend The Wickets to anyone needing a
care home.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write us a review. We are so pleased that you feel that you would recommend our care and it was a pleasure to look after your friend and meet all of her fabulous friends too. Kindest Regards Nikki & Pooja
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Review from Rachel D (Daughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't speak more highly of the Wickets Care Home. From the 1st moment of stepping in, the staff couldnt have been anymore welcoming.
Mum sadly only enjoyed 3 weeks there, but the support, care and love that the team gave to mum and us was 2nd to none. Mum was treated as a lady throughout her time
and us, as children were able to be her children. The care extended to us was exceptional. They made sure we were looked after in the same manner. Always there with coffee and cake and a big hug.
We truly couldn't recommend The Wickets highly enough.
I'll be popping back for coffee and cake and a hug as they'll always be a big part of my life now.
Thank you .
Reply from Nicola Toomer, Reviews Team at The WicketsWe truly were blessed also, to meet you all and spend this precious time with mum and all her family. Thank you for taking the time to write this for us i am sure it can help other families when they are looking for care. I know you will all keep in touch and please do visit soon you are always welcome. Kindest Regards Nikki & Pooja
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Review from Ellen M (Wife of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed at the Wickets for three weeks' respite, whilst I attended family events abroad. Everything about the stay was top notch. The facility, brand new, is beautiful and well-appointed. He said "it's like a luxury hotel with nice people there to help out and keep me safe!" The meals were
delicious and attractively served; cakes and hot drinks were available at all times. My husband enjoyed the activities, the opportunity to chat with staff and other residents and sitting out in the gardens. All questions were answered promptly and fully by staff and management, who were kind, caring, and friendly. Both my husband and I would be very happy to use The Wickets again for future care needs, temporary or longer term.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you for taking the time in writing this review for us. Meeting yourself and your husband was our pleasure and we know that you will be regular guests now in our coffee shop. Thank you for helping others looking for care with your review. Kindest Regards Nikki & Pooja
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Review from Philip W (Son of Resident) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been so reassuring to see how well my mum has settled into the wickets in such a short space of time. From my perspective, it has been wonderful to see how well she has settled in and making friends from day one. This helps makes it easier for me to leave her as she seems so comfortable and at
ease in their new surroundings. The staff have been incredibly welcoming, friendly, and attentive whenever I visit, always taking the time to offer support and show genuine care. Their kindness and warm approach have clearly helped make the transition much easier and created an environment that feels safe and homely.
Reply from Nicola Toomer, Reviews Team at The WicketsWe very much appreciate you taking the time to write a review for us at The Wickets. It is so rewarding to see new residents relax after leaving hospital and settle in so well to a new environment. We are enjoying getting to know you all. Thank you again for leaving us your comments. Kindest Regards Nikki Toomer CRM
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Review from Fran T (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional!
Warm, welcoming, well trained professional staff. They have gone above and beyond to make our dad feel at home. They cater for his care needs, interact well with him and provide lots of activities to keep him stimulated.
The staff really helped us as a family, making the whole transition
process easier during a stressful time; with great communication throughout They have really helped dad settle in.
Facilities are outstanding, bedrooms and common areas are spacious and well laid out, The on site chef provides a good range of delicious, nutritious food which our dad enjoys.
Our dad is in good hands. We would highly recommend this care home.
Reply from Nicola Toomer, Reviews Team at The WicketsThank you so much for taking the time to write a review for us at The Wickets. Dad is a pleasure to look after and we have enjoyed getting to know all members of your family. Kindest Regards Nikki Toomer CRM
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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for The Wickets is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.995 for The Wickets is calculated as follows: ( (190 Excellents x 5) + (1 Goods x 4) ) ÷ 191 Ratings = 4.995
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for The Wickets is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Pooja

Pooja Dhoot

Job Title: Home Manager

I have a master’s degree in microbiology and a level three in education and teaching. I also have an operations manager qualification. I joined Care UK in 2020, mainly because of its reputation.


As a relief manager, I provide support in the absence of a permanent home manager. In this role, you need to have strong leadership skills and be able to stay calm and multitask in challenging situations. The nature of our work also means it’s essential to have empathy and compassion.


I would say the most important aspect of my job is to provide homes with the support they need, so they are compliant and meet all the regulatory standards expected of them. My approach is to ensure teams feel empowered through good coaching and mentoring. I always feel incredibly proud when I see teams be the best they can be.


For me, knowing I’m doing a good job comes from seeing a happy home with happy residents, families and colleagues. One particular highlight was when I managed Carpathia Grange, which received an ‘outstanding’ rating for the ‘caring’ category in its last CQC inspection in 2024.


In my spare time, I love travelling and reading.

Frequently Asked Questions about The Wickets

What types of Care is The Wickets registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Wickets have?

There are 80 Single Rooms.

What are the Facilities & Services at The Wickets?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Wickets to the centre of Southampton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Wickets to verify any information. View our terms and conditions. The Wickets has an Enhanced Service - more info.