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Carrstone House Care Home

159 Bexwell Road, Downham Market, Norfolk PE38 9LJ
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Carrstone House Care Home, Downham Market
Carrstone House Care Home, Downham Market
Carrstone House Care Home, Downham Market

Opening its doors in November 2024, Carrstone House Care Home will offer expert residential, respite and memory care within a warm and homely environment.

Residents' well-being will be top priority and the team will follow an holistic approach to care and activities.

Care Provided by Carrstone House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,150From £1,250
Residential Dementia CareFrom £1,150From £1,250

Contact Carrstone House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gemma Toombs (Interim Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: -1
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Carrstone House Care Home Reviews (7)

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8.8

Carrstone House Care Home has a Review Score of 8.8 (8.785) out of 10, based on 7 reviews in the last 2 years. Over all time Carrstone House Care Home has 7 reviews.

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Showing 7 reviews matching selected criteria
Review from Karen L (Daughter of Resident) published on 31 July 2026 Submitted via Website
Overall Experience

Since mum has moved into Carrstone House, as a family we have found Charmaine and the rest of the team to be very kind, caring and respectful. Every effort is made to celebrate special occasions and family/friends are encouraged to join in too. The home itself is very welcoming, from Maddie on reception through to housekeeping, Angie in the office to the lovely carers. There is a definite feeling of being 'at home' and mum appears relaxed and settled, much more so than in previous homes. Thank you Carrstone House.

Reply from Colin Newton, Home Manager at Carrstone House Care Home

Thank you for sharing such a thoughtful review. We're delighted to hear that your mum feels relaxed and settled at Carrstone House, and it's wonderful to know our team has made you and your family feel so welcome. Your kind words about the staff and the homely atmosphere mean a great deal to us. We truly appreciate your feedback.

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Review from J S (Daughter of Resident) published on 21 May 2026 Submitted via Website
Overall Experience

It was a huge decision to move my mum to Carrstone House (CC). I visited unannounced and they showed me round. I loved it instantly and everyone was so friendly and welcoming. I explained what my mother's needs were and they said that they could help with every aspect and work with me to produce a care plan which could be added to in the future.My mum's first words were 'wow' when I took her there. She is happy and has settled in well. Thank you once again . I know my mum is safe and well cared for.

Reply from Gemma Toombs, Regional Support Manager at Carrstone House Care Home
Thank you for your wonderful review. We know how important the decision is when choosing a home for a loved one, so we're delighted that Carrstone House felt right from your very first visit.

It's lovely to hear that your mum had that "wow" moment and has settled in happily. Your kind words about...  

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Review from Tracy R (Daughter-in-law of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

Absolutely faultless. From the moment you are greeted at reception to the minute you leave. Everyone at Carrstone House is very kind and helpful from the cleaners, reception to the carers and seniors. We hve nothing to complain about at all and often recommend Carrstone to our friends who have frail relatives.

Reply from Gemma Toombs, Regional Support Manager at Carrstone House Care Home

Thank you so much for your wonderful feedback. We're delighted to hear that your experience at Carrstone House has been consistently positive from the moment you arrive to the moment you leave. Our team takes great pride in providing a warm, supportive environment, and it means a lot to know this...  

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Review from J W (Great-Niece of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

Very friendly, helpful and look after my Great Aunt really well. Also make me feel welcome when I visit, they encourage her to get involved which hates and she has now decided she would like to stay, highly recommend this care home.

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Review from J W (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card
Overall Experience

My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the staff team relate to him in a positive and respectful way. There is a good sense of humour which he enjoys. Medical attention has been very good with weekly visits from professional well trained paramedics and swift response to health needs. One concern is with fire safety and evacuation procedure which is not visible. Also no help on Avery Website? Wonder why not?

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you for your valued feedback. I hope that since our meeting, we've been able to clearly explain our procedures to your satisfaction and point you to where these can be accessed within the service. If you have any further questions or require additional clarification, please don't hesitate to reach out.

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Review from Kathy M (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card
Overall Experience

My mother moved to Carrstone House from another care home and it was a great choice. The staff have been amazing even though her needs have changed considerably over the few months she has been there, they have adapted and care for her so well. Thank you so much to all the team.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is settling in well at Carrstone House. It means a great deal to us to know that she feels safe and well cared for. Your appreciation is truly encouraging for our whole team-thank you again for your trust and support.

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Review from Sue J (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

Moving into Carrstone House has given my mum a new lease of life. From the moment of her arrival she has been treated with the upmost respect from all members of staff. The home has a great community spirit which gives it a lovely atmosphere. There are lots of activities for mum to join in with and I think this has made the biggest difference to Mum's life as she is doing things that she hasn't done for years, which has given her purpose to her day. As a relative I have always been made very welcome and any information about my mum is always readily available. Thank you to all the staff for all your hard work.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum has settled in so well at Carrstone House and that the activities and community spirit have had such a positive impact on her life. It means a great deal to our team to know their efforts are making...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Carrstone House Care Home.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Carrstone House Care Home.

Meet the Team (2)

Shane Collier
Shane CollierJob Title:Home ManagerJoined: 2024

Shane Collier | Home Manager, Carrstone House, Downham Market

I am delighted to introduce myself as the new Home Manager for Carrstone House in Downham Market. With a strong commitment to delivering high-quality care and fostering a supportive environment for both residents and staff, I am excited to embark on this journey.

My role at Carrstone House involves overseeing the opening and ongoing management of this service, ensuring that we meet the highest standards of care and compliance. I bring with me a wealth of experience in care home management, with a focus on creating person-centred environments that prioritise the well-being and dignity of all residents.

Joining the team at Carrstone House is an exciting opportunity for me to contribute to the community in Downham Market, and I look forward to working closely with residents, families, and staff to build a home where everyone feels valued and cared for.

Nicki Wagg
Nicki WaggJob Title:Deputy MangerJoined: 2024

Nicki Wagg - Deputy Manager

Nicki Wagg entered the care sector in 2008, transitioning from a non-care background. Since then, she has developed a deep passion for the industry, particularly in dementia care.

Over the years, Nicki has continually expanded her skills and qualifications, holding a variety of roles that have equipped her with extensive experience and insight.

Known for her nurturing nature, Nicki emphasizes growth, encouragement, and support for her staff, fostering a positive work environment.

As Deputy Manager, she brings a compassionate and knowledgeable approach to her role, committed to improving care quality and making a meaningful impact in the lives of residents.

Frequently Asked Questions about Carrstone House Care Home

What types of Care is Carrstone House Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carrstone House Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Carrstone House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Carrstone House Care Home to the centre of Downham Market?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carrstone House Care Home to verify any information. View our terms and conditions. Carrstone House Care Home has an Enhanced Service -more info.