Carrstone House Care Home

159 Bexwell Road, Downham Market PE38 9LJ
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8.2 3 Reviews
  • Carrstone House Care Home, Downham Market
Opening its doors in November 2024, Carrstone House Care Home will offer expert residential, respite and memory care within a warm and homely environment.

Residents' well-being will be top priority and the team will follow an holistic approach to care and activities.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £1250 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1350

These prices are only a guideline, please contact Carrstone House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shane Collier (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (72)

Carrstone House Care Home Reviews (3)

8.2

Carrstone House Care Home has a Review Score of 8.2 (8.172) out of 10, based on 3 reviews in the last 2 years. Over all time Carrstone House Care Home has 3 reviews.

Overall Experience

  • 3
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Date Published

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Review from J W (Daughter of Resident) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the staff team relate to him in a positive and respectful way. There is a good sense of humour which he enjoys. Medical attention has been very good with weekly visits
from professional well trained paramedics and swift response to health needs. One concern is with fire safety and evacuation procedure which is not visible. Also no help on Avery Website? Wonder why not?

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you for your valued feedback. I hope that since our meeting, we've been able to clearly explain our procedures to your satisfaction and point you to where these can be accessed within the service. If you have any further questions or require additional clarification, please don't hesitate to reach out.

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Review from Kathy M (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Carrstone House from another care home and it was a great choice. The staff have been amazing even though her needs have changed considerably over the few months she has been there, they have adapted and care for her so well. Thank you so much to all the team.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is settling in well at Carrstone House. It means a great deal to us to know that she feels safe and well cared for. Your appreciation is truly encouraging for our whole team-thank you again for your trust and support.

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Review from Sue J (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving into Carrstone House has given my mum a new lease of life. From the moment of her arrival she has been treated with the upmost respect from all members of staff. The home has a great community spirit which gives it a lovely atmosphere. There are lots of activities for mum to join in with and
I think this has made the biggest difference to Mum's life as she is doing things that she hasn't done for years, which has given her purpose to her day. As a relative I have always been made very welcome and any information about my mum is always readily available. Thank you to all the staff for all your hard work.

Reply from Shane Collier, Registered Home Manager at Carrstone House Care Home

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum has settled in so well at Carrstone House and that the activities and community spirit have had such a positive impact on her life. It means a great deal to our team to know their efforts are making a real difference. We're also pleased that you feel welcomed and well-informed - that's very important to us. Thank you again for your support!

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Current Review Score: 8.2 (8.172)

Overview of Review Score

The Review Score of 8.2 (8.172) out of 10 for Carrstone House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Carrstone House Care Home is calculated as follows: ( (27 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.458 Points relating to the number of positive Reviews for Carrstone House Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 3 Positive Reviews ÷ 14.4 = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

Shane

Shane Collier

Job Title: Home Manager

Joined: 2024

Shane Collier | Home Manager, Carrstone House, Downham Market


I am delighted to introduce myself as the new Home Manager for Carrstone House in Downham Market. With a strong commitment to delivering high-quality care and fostering a supportive environment for both residents and staff, I am excited to embark on this journey.


My role at Carrstone House involves overseeing the opening and ongoing management of this service, ensuring that we meet the highest standards of care and compliance. I bring with me a wealth of experience in care home management, with a focus on creating person-centred environments that prioritise the well-being and dignity of all residents.


Joining the team at Carrstone House is an exciting opportunity for me to contribute to the community in Downham Market, and I look forward to working closely with residents, families, and staff to build a home where everyone feels valued and cared for.

Nicki

Nicki Wagg

Job Title: Deputy Manger

Joined: 2024

Nicki Wagg - Deputy Manager


Nicki Wagg entered the care sector in 2008, transitioning from a non-care background. Since then, she has developed a deep passion for the industry, particularly in dementia care.


Over the years, Nicki has continually expanded her skills and qualifications, holding a variety of roles that have equipped her with extensive experience and insight.


Known for her nurturing nature, Nicki emphasizes growth, encouragement, and support for her staff, fostering a positive work environment.


As Deputy Manager, she brings a compassionate and knowledgeable approach to her role, committed to improving care quality and making a meaningful impact in the lives of residents.

Frequently Asked Questions about Carrstone House Care Home

What types of Care is Carrstone House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carrstone House Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Carrstone House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carrstone House Care Home to the centre of Downham Market?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carrstone House Care Home to verify any information. View our terms and conditions. Carrstone House Care Home has an Enhanced Service - more info.