






Opening its doors in November 2024, Carrstone House Care Home will offer expert residential, respite and memory care within a warm and homely environment.
Residents' well-being will be top priority and the team will follow an holistic approach to care and activities.
Care Provided by Carrstone House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Carrstone House Care Home for full pricing details and T&Cs.
Contact Carrstone House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Gemma Toombs (Interim Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2024
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Carrstone House Care Home Reviews (7)
Carrstone House Care Home has a Review Score of 8.8 (8.785) out of 10, based on 7 reviews in the last 2 years.
Over all time Carrstone House Care Home has 7 reviews.
Since mum has moved into Carrstone House, as a family we have found Charmaine and the rest of the team to be very kind, caring and respectful. Every effort is made to celebrate special occasions and family/friends are encouraged to join in too. The home itself is very welcoming, from Maddie on reception through to housekeeping, Angie in the office to the lovely carers. There is a definite feeling of being 'at home' and mum appears relaxed and settled, much more so than in previous homes. Thank you Carrstone House.
Thank you for sharing such a thoughtful review. We're delighted to hear that your mum feels relaxed and settled at Carrstone House, and it's wonderful to know our team has made you and your family feel so welcome. Your kind words about the staff and the homely atmosphere mean a great deal to us. We truly appreciate your feedback.
It was a huge decision to move my mum to Carrstone House (CC). I visited unannounced and they showed me round. I loved it instantly and everyone was so friendly and welcoming. I explained what my mother's needs were and they said that they could help with every aspect and work with me to produce a care plan which could be added to in the future.My mum's first words were 'wow' when I took her there. She is happy and has settled in well. Thank you once again . I know my mum is safe and well cared for.
It's lovely to hear that your mum had that "wow" moment and has settled in happily. Your kind words about...
Absolutely faultless. From the moment you are greeted at reception to the minute you leave. Everyone at Carrstone House is very kind and helpful from the cleaners, reception to the carers and seniors. We hve nothing to complain about at all and often recommend Carrstone to our friends who have frail relatives.
Thank you so much for your wonderful feedback. We're delighted to hear that your experience at Carrstone House has been consistently positive from the moment you arrive to the moment you leave. Our team takes great pride in providing a warm, supportive environment, and it means a lot to know this...
Very friendly, helpful and look after my Great Aunt really well. Also make me feel welcome when I visit, they encourage her to get involved which hates and she has now decided she would like to stay, highly recommend this care home.
My experience of Corrstone House Care Home has been predominately very positive. The care of my father is appropriate for his needs and the staff team relate to him in a positive and respectful way. There is a good sense of humour which he enjoys. Medical attention has been very good with weekly visits from professional well trained paramedics and swift response to health needs. One concern is with fire safety and evacuation procedure which is not visible. Also no help on Avery Website? Wonder why not?
Thank you for your valued feedback. I hope that since our meeting, we've been able to clearly explain our procedures to your satisfaction and point you to where these can be accessed within the service. If you have any further questions or require additional clarification, please don't hesitate to reach out.
My mother moved to Carrstone House from another care home and it was a great choice. The staff have been amazing even though her needs have changed considerably over the few months she has been there, they have adapted and care for her so well. Thank you so much to all the team.
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your mother is settling in well at Carrstone House. It means a great deal to us to know that she feels safe and well cared for. Your appreciation is truly encouraging for our whole team-thank you again for your trust and support.
Moving into Carrstone House has given my mum a new lease of life. From the moment of her arrival she has been treated with the upmost respect from all members of staff. The home has a great community spirit which gives it a lovely atmosphere. There are lots of activities for mum to join in with and I think this has made the biggest difference to Mum's life as she is doing things that she hasn't done for years, which has given her purpose to her day. As a relative I have always been made very welcome and any information about my mum is always readily available. Thank you to all the staff for all your hard work.
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mum has settled in so well at Carrstone House and that the activities and community spirit have had such a positive impact on her life. It means a great deal to our team to know their efforts are making...
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Carrstone House Care Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Carrstone House Care Home.
Meet the Team (2)

Shane Collier | Home Manager, Carrstone House, Downham Market
I am delighted to introduce myself as the new Home Manager for Carrstone House in Downham Market. With a strong commitment to delivering high-quality care and fostering a supportive environment for both residents and staff, I am excited to embark on this journey.
My role at Carrstone House involves overseeing the opening and ongoing management of this service, ensuring that we meet the highest standards of care and compliance. I bring with me a wealth of experience in care home management, with a focus on creating person-centred environments that prioritise the well-being and dignity of all residents.
Joining the team at Carrstone House is an exciting opportunity for me to contribute to the community in Downham Market, and I look forward to working closely with residents, families, and staff to build a home where everyone feels valued and cared for.

Nicki Wagg - Deputy Manager
Nicki Wagg entered the care sector in 2008, transitioning from a non-care background. Since then, she has developed a deep passion for the industry, particularly in dementia care.
Over the years, Nicki has continually expanded her skills and qualifications, holding a variety of roles that have equipped her with extensive experience and insight.
Known for her nurturing nature, Nicki emphasizes growth, encouragement, and support for her staff, fostering a positive work environment.
As Deputy Manager, she brings a compassionate and knowledgeable approach to her role, committed to improving care quality and making a meaningful impact in the lives of residents.
Frequently Asked Questions about Carrstone House Care Home
What types of Care is Carrstone House Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Carrstone House Care Home have?
There are 72 Single Rooms.
What are the Facilities & Services at Carrstone House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Carrstone House Care Home to the centre of Downham Market?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carrstone House Care Home to verify any information. View our terms and conditions. Carrstone House Care Home has an Enhanced Service -more info.