Waterhaven Place

Sandpiper Road, Chichester PO20 2NZ
Review Us
8.4 3 Reviews
  • Waterhaven Place, Chichester
Waterhaven Place Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents.

Nestled in Chichester, Waterhaven Place offers residential and dementia care with the perfect blend of comfort and sophistication. The beautifully designed rooms and communal areas provide a serene and inviting atmosphere, ensuring residents feel right at home.

The home takes pride in the all-inclusive package, which means everything you need for a fulfilling and worry-free lifestyle is taken care of. Families, friends and loved ones can also enjoy delicious and nutritious meals prepared by talented chefs, your very own telephone line, daily newspaper, chiropody to engaging activities and personalised care plans, they go above and beyond to meet the unique needs and preferences of each resident.

Waterhaven Place believes in fostering a warm and supportive environment where residents can thrive. The dedicated team of compassionate professionals are available 24/7 to provide personalised care, assistance, and companionship. They prioritise the well-being and happiness of residents, ensuring they feel valued, respected and part of a close-knit community.

Come and experience the epitome of luxury, inclusivity, and support at Waterhaven Place Care Home. Discover a place where you or your loved one can flourish, surrounded by comfort, care and companionship.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1640
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1790

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

These prices are only a guideline, please contact Waterhaven Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lynne Hudson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (83)
  • Single Rooms with Ensuite Wet Room (83)

Parking

  • Onsite parking available.

8.4

Waterhaven Place has a Review Score of 8.4 (8.431) out of 10, based on 3 reviews in the last 2 years.
Over all time Waterhaven Place has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 3
  • 3
  • 3
  • 0
Reviewer Connection to Waterhaven Place
  • 2
  • 1
Total of 3, showing 1-3
Review from M B (Respite Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all from the bottom of my heart for your wonderful care and for making me better. I shall miss you all - the friendliness and companionship.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place

Thank you for the 5 star review. We are so pleased you enjoyed your stay with us and we miss you too.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Doreen L (Respite Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff. Reassured by the fact that staff are always on hand and can ring my bell if I need anything. It made me feel safe and secure. Lots of activities and things to join in with, and beauty treatments to enjoy. Visitors are always welcome and can stay for meals. Excellent choice of
food and always more available. I have enjoyed the exercises; they are good fun. Would recommend always.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place

Thank you for the positive feedback, we are so pleased you enjoyed your stay with us and look forward to you returning in the future.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Maureen Q (Wife of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Waterhaven Place enough. My husband has been a resident there for the past 4 weeks. Their care goes even above the call of duty.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place

Thank you so much for this lovely review! Our team are very passionate about giving the very best of care to the residents here at Waterhaven Place and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.431)

Overview of Review Score

The Review Score of 8.4 (8.431) out of 10 for Waterhaven Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Waterhaven Place is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.431 Points relating to the number of positive Reviews for Waterhaven Place is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 3 Positive Reviews ÷ 16.6 = 0.181
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (8)

Lynne

Lynne Hudson

Job Title: General Manager Joined: 2025

Meet Lynne – General Manager at Waterhaven Place


Lynne is an experienced General Manager and a registered nurse with a long-standing dedication to high-quality care. With a strong background in leadership and operations, she’s passionate about creating a safe, supportive environment where residents receive the very best care—and where staff feel respected, empowered, and part of a truly positive team culture.


Originally from the North, Lynne moved to the South two years ago to be closer to her two sons and four beloved grandsons. Family means everything to her, and that sense of connection is reflected in the way she leads—with warmth, integrity, and a deep commitment to making Waterhaven Place feel like home.


Whether it's supporting staff development, ensuring compliance, or enhancing daily life for those in her care, Lynn approaches every challenge with compassion, integrity, and a strong commitment to excellence.

Cheryl

Cheryl Tyson

Job Title: Customer Relations Manager Joined: 2024

Meet Cheryl – Customer Relations Manager at Waterhaven Place


With over a decade of experience in customer service, sales, and business development, Cheryl Tyson brings both professionalism and heart to her role as Customer Relations Manager at Waterhaven Place Care Home.


Since joining Connaught Care, Cheryl has discovered a true sense of purpose in supporting families through one of life’s most important decisions—finding the right care for a loved one. She finds deep fulfilment in helping people navigate this journey with compassion, clarity, and confidence.


What Cheryl enjoys most about working in care is the human connection—taking the time to listen, understand individual needs, and offer reassurance. She is especially passionate about helping families feel informed and supported, ensuring each resident’s transition into Waterhaven Place is as smooth and personal as possible.


Cheryl values Connaught’s holistic approach to care, where dignity, individuality, and wellbeing are at the heart of everything we do. She is proud to be part of a team that places such strong emphasis on kindness, community, and creating a real sense of home.

Ruby

Ruby Pratt

Job Title: Deputy Manager Joined: 2025

Meet Ruby – Deputy Manager at Waterhaven Place


Ruby is proud to be Deputy Manager at Waterhaven Place, part of the Connaught Care Collection, where she brings heartfelt dedication and a deep-rooted passion for person-centred care.


Her journey into care began at just 16, working weekends as a receptionist in a care home. It was there that she discovered the joy of making a difference—going the extra mile to brighten someone’s day. What started as a weekend job soon became a lifelong vocation. Ruby has since grown through the ranks, gaining valuable experience in both care and leadership, and never losing sight of what matters most: the people.


Ruby thrives on creating calm, supportive environments where residents feel truly at home and valued as individuals. She is especially passionate about empowering her team to deliver exceptional, compassionate care that celebrates each person’s unique story.


For Ruby, what sets Connaught Care apart is its unwavering commitment to kindness, dignity, and excellence. She is incredibly proud to be part of the journey in launching Waterhaven Place, and looks forward to building a thriving community where residents feel safe, fulfilled, and genuinely cared for.

Richard

Richard Green

Job Title: Maintenance Manager Joined: 2025

Meet Richard – Maintenance Manager at Waterhaven Place


Richard—known to many as Rich—is our dedicated Maintenance Manager at Waterhaven Place. With over three decades of experience in facilities and estates management, Rich brings a deep understanding of safety, reliability, and the vital role a well-maintained environment plays in residents’ wellbeing.


Starting his career in the NHS after qualifying as an electrician in 1992, Rich has spent most of his professional life in healthcare settings. From managing private hospital estates to overseeing facilities at the Houses of Parliament and later leading UK operations for a pharmaceutical R&D company, his career has been built on responsibility, precision, and care.


Following a personal turning point, Rich made the decision to return to the care sector—driven by a desire to make a meaningful difference in people’s lives. At Waterhaven Place, he takes immense pride in ensuring that every part of the home is safe, comfortable, and welcoming for residents, families, and staff alike.


Rich believes that Connaught Care’s focus on community, dignity, and thoughtful care extends far beyond clinical support—it’s about creating a place where people genuinely feel at home. He’s proud to be part of a team that values excellence in every detail.


Outside of work, Rich enjoys travelling the country in his beloved 1973 VW camper, Bertie, often accompanied by his partner at classic car events and camping trips.

Anton

Anton Korolenko

Job Title: Head Chef Joined: 2024

Meet Chef Anton – Head Chef at Waterhaven Place


Chef Anton brings over 20 years of culinary experience to Waterhaven Place, with a background spanning both hospitality and the care sector. Passionate, dedicated, and highly skilled, Anton is committed to delivering delicious, nutritious meals that support the health and happiness of every resident.


With a strong focus on seasonal, sustainable ingredients, Anton crafts menus that not only meet dietary needs but also bring comfort, familiarity, and joy to the dining experience. His leadership in the kitchen is driven by a deep respect for those he serves and a belief that food plays a powerful role in overall wellbeing.


Anton is proud to be part of the Connaught Care team, where mealtimes are treated as meaningful moments—an opportunity to nourish body and soul, spark conversation, and honour personal preferences.


Outside of work, Anton is a devoted husband and father who enjoys the outdoors and exploring Europe with his family, always on the lookout for new flavours and inspiration.

Tee

Tee Zadran

Job Title: Business Administration Manager Joined: 2024

Meet Tee – Business Administration Manager at Waterhaven Place


Tee is the Business Administration Manager at Waterhaven Place, bringing a unique blend of care experience and organisational expertise to her role. With a background that includes working in a psychiatric hospital, Tee has a deep appreciation for the importance of compassion, confidentiality, and calm in a care setting.


Although new to residential care, Tee has quickly found her footing and feels proud to be part of Connaught Care—a company she describes as warm, values-led, and genuinely resident-focused. From day one, she has felt inspired by the team’s commitment to providing exceptional, person-centred care.


Tee is excited to support the smooth running of Waterhaven Place behind the scenes, ensuring that everything from admissions to day-to-day operations runs seamlessly. She finds great meaning in creating an environment where both residents and staff feel supported and cared for.

Pedro

Pedro Santos

Job Title: Events Manager Joined: 2025

Meet Pedro – Events Manager at Waterhaven Place


Pedro is the vibrant and passionate Events Manager at Waterhaven Place Care Home, where he brings creativity, energy, and a deep sense of purpose to every activity he designs. With over three years of experience leading engaging events in the healthcare sector, Pedro is dedicated to enriching residents’ daily lives through connection, joy, and meaningful moments.


Before working in care, Pedro spent several years as a professional table tennis coach, using sport as a tool to unite communities and empower disadvantaged groups. That same passion for inclusion and relationship-building now shapes his approach to life enrichment in care settings.


Pedro is particularly inspired by the stories and individuality of each resident. He believes that the best activities are those that reflect personal histories, spark memories, and encourage laughter and companionship.


Excited to be part of the Connaught Care family, Pedro is proud to join a team that truly values wellbeing in every form. He looks forward to creating a vibrant, joyful environment at Waterhaven Place—where every resident feels seen, celebrated, and at home.

Jacco

Jacco Mulder

Job Title: Hospitality Manager Joined: 2024

Meet Jacco – Hospitality Manager at Waterhaven Place


Jacco brings over 25 years of hospitality experience to Waterhaven Place, most of which he spent working in casinos, where high standards, great service, and attention to detail were part of everyday life. Now, he's excited to bring that same level of care and professionalism into the heart of our home.


This is Jacco’s first time working in a care setting, and he’s genuinely proud to be part of a team that puts people at the centre of everything. For him, hospitality isn’t just about good service—it’s about creating warm, welcoming spaces where residents feel comfortable, respected, and at home.


When he’s not making sure everything runs smoothly at Waterhaven Place, Jacco enjoys following his local team, Worthing FC, and co-hosts a monthly football podcast with two of his mates—a great way to unwind and share a few laughs.

Frequently Asked Questions about Waterhaven Place

What types of Care is Waterhaven Place registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhaven Place have?

There are 83 Single Rooms.

What are the Facilities & Services at Waterhaven Place?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterhaven Place to the centre of Chichester?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhaven Place to verify any information. View our terms and conditions. Waterhaven Place has an Enhanced Service - more info.