How many Care Homes does Connaught Care Group own?

Connaught Care Group own 6 Care Homes.

Which Connaught Care Group Care Homes have the highest review score?

Henbrook House Care Home , The Chase & Portsdown View have the highest review score.

Connaught Care Group | 6 Care Homes

Review of
Portsdown View
from Penny B (Respite Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

I had major abdominal surgery at the end of March and was in hospital for a week. I had investigated places for a week's convalescent care afterwards and Portsdown View was only a 10 minute drive from where my daughter lives. I went to see the place before my operation and was so impressed that I

booked a weeks stay after leaving hospital.

When I stayed at Portsdown View I could not fault the staff, accommodation, managers and food provided in the restaurant. The staff were amazing and look after the residents with compassion and nothing is ever too much.

The residents who are there permanently have a lovely environment, are well looked after and are entertained with activities.

I would definitely recommend Portsdown View for a short or long stay.

Reply from Cheryl Tyson, Customer Relations Manager at Portsdown View

Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay with us, and we would be happy to welcome you back in the future!

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Review of
Willowbrook View
from Graham D (Nephew of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

Over four visits this spring, my wife and I have been consistently impressed by the warm, welcoming atmosphere and outstanding care at Willowbrook View in Swindon. In newly landscaped grounds near canal towpaths, it offers peaceful outdoor activity and easy access to local amenities, including a nearby

pub/restaurant and Waitrose. A memorable moment was seeing two herons while our grandson joyfully pushed his Great Great Uncle along the tow-path, a heartwarming, multi-generational experience.

Inside, the care continues. Staff are genuinely kind and attentive to both residents and visitors, creating a true sense of community. The food is exceptional, and the bistro and bar team go above and beyond to provide compassionate service in a relaxed, uplifting setting. The interiors are beautifully maintained, and we were pleased to see my uncle finish a tailored exercise session with the in-house physical trainer.

Willowbrook View feels like a five-star hotel-with all the warmth of home.

Reply from Natasha Stone, Deputy Manager at Willowbrook View

Thank you so much for your thoughtful and heartwarming review. It means the world to us to hear Willowbrook View.We're delighted that the landscaped grounds and peaceful setting by the canal have added to your experience-and what a beautiful memory you've shared of your grandson and Great Great Uncle enjoying that special moment together. That truly captures the spirit of community and family we strive to nurture here.It's also wonderful to know that our team's dedication has stood out to you-from the care staff to the bistro and bar team. We believe that kindness, attentiveness, and a sense of belonging make all the difference, and your words reaffirm that we're on the right path.We'll be sure to share your compliments with the wider team, especially the physical trainer who supported your uncle's tailored session. Your feedback encourages us to keep providing the exceptional, person-centred care we're proud of.We look forward to welcoming you back soon.

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Review of
The Chase
from Joanne C (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

We moved our dad here from another care home as he wasn't getting the right care or nutrition, he has been at the chase for 8 weeks now and all we can say is WOW,
The staff are amazing they go above and beyond in caring for all the residents .
The food is absolutely incredible, the quality is outstanding

and we his children eat here with him which is something we never did at his last placement..
To see the standard of food served is just outstanding.
Because my dad has dementia we were concerned the affect of the move would have on him, but it's actually the opposite he is so much happier .
Thank you all so much for making my dad so happy

Reply from Michelle Bladen, Regional Operations & Quality Director at The Chase

Thank you for your wonderful review- we continue to be incredibly proud of the team at The Chase. We are delighted to hear that your dad and the wider family are happy with the decision to move to us. We will most certainly pass your comments onto the Head Chef and her team- they will be thrilled. Thank you

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Review of
The Chase
from Georgina H (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My mother recently moved into The Chase as a resident. All the staff , from Reception, management, carers, activity staff, bar staff, cleaners , have been so friendly and welcoming , not only to mum but to myself and other relatives that have visited. Their support has really helped the transition to

residential care.
Their activity programme and enthusiasm of the staff has been fantastic! Mum especially enjoys the flower arranging and bingo, and enjoyed the carpet bowls too!
Mum comments regularly on how delicious the meals are and we also enjoyed a wonderful meal in the private dining room for a special Birthday and were surprised by a beautiful Birthday cake too.
I can highly recommend The Chase and Thankyou to all the Staff for all their kindness and hard work.

Reply from Michelle Bladen, Regional Operations & Quality Director at The Chase

Thank you for your wonderful review- we continue to be very proud of the team at The Chase- we are delighted that your mother has settled in so well to the home.

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Review of
Henbrook House Care Home
from Michael A (Son-in-law of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

First class care which cannot be faulted. In many respects like a first class hotel The staff are dedicated and clearly enjoy their job. It is a real pleasure to visit and see the joy on the faces of residents.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it is always a real pleasure to receive such wonderful feedback, which of course i will share with our wonderful team

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Review of
Henbrook House Care Home
from Vicki A (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Mum arrived at Henbrook from hospital when she was bedbound and, at 97 with little chance of that changing. 3 months later, she is up, able to walk short distances and is enjoying life. The exceptional care she has received is a major factor. I can't visit without members of staff telling me of her

latest achievement. Thank you all at Henbrook.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your wonderful feedback, we are delighted to receive such kind words, and it is truly amazing to support your Mother on her amazing recovery, i will of course share your kind words with the team

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Review of
Henbrook House Care Home
from Nadine H (Regular Volunteer) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Every week, as a childminder we bring a group of children to Henbrook. The children, full of energy and curiosity, engage in various activities with the residents - from simple crafts to interactive games and storytelling sessions. The children and residents have formed a special bond.

For the

elderly residents, these weekly visits provide social interaction, with a younger generation. Many residents seen smiling, engaging in lighthearted conversations, and even helping the children with certain tasks. For those with more limited mobility, the amazing staff ensured they can still participate by incorporating seated activities or sharing story books with the children.

These visits have created a positive, family-like atmosphere at Henbrook House. The residents and children look forward to the visits, it's clear that this initiative is more than just play; it's about fostering connections that bridge generations, providing emotional benefits to both young and old.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your kind review, we really look forward every week to our little visitors and i know how much joy the residents get from these interactions, you have been such a highlight to our weeks!

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Review of
Henbrook House Care Home
from C J (Regular Volunteer) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I have been coming to Henbrook House as a regular volunteer now for nearly 12 months, and I can honestly say that this is a truly wonderful place. All of the staff I have encountered go above and beyond for the residents and I love our visits. The personal touch at Henbrook House is remarkable, and

the staff are always looking to make the experiences for the residents extra special. Well done Henbrook House.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is always a pleasure to receive such kind reviews i look forward to sharing your comments with our team

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Review of
Portsdown View
from N P (Respite Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My family had a long haul holiday and was looking for respite for caring for elderly mother. I chose Portsdown view as previously visited and mother's sister is in full term care. My initial contact with the care home was very positive, excellent communications. A week prior to her arriving we had

an assessment review which was detailed and made me fill happy leaving my mother in their care. The accommodation, staff and managers were excellent and she received outstanding care and they provided constant activities to keep her engaged and made sure she felt as she was on holiday. The food standards were excellent, beautiful maintained facilities. I will certainly recommend and will use again. I can't thank the team enough for all they did and in such a positive manner.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for your kind words. It was a pleasure caring for your mother, and we're so glad she felt at home with us. We truly appreciate your trust and look forward to welcoming you again in the future!.

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Review of
Portsdown View
from M B (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My parents came in on respite after my mothers operation. Sadly they didn't mix much but I can't fault the staff. Care was carried out in full but any extra help was hit and miss when it came to exercises and physio. With regard to management, I can only thank the staff member in the bistro and another

in the office. Without their help and understanding I don't know what would have happened. Two incredible people!!

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience. We're truly sorry to hear that your parents didnt feel able to mix much during their stay, and we understand how important that social connection can be especially during recovery. We also take on board your comments regarding the inconsistency in support with exercises and physiotherapy. Your feedback is invaluable and will be shared with our team to help us improve in this area.We're grateful for your kind words about our staff, particularly the team members in the bistro and the office. It means a great deal to know that their compassion and support made such a difference to you and your family. Well be sure to pass along your heartfelt thank they will be touched to know how much their care meant to you.Wishing your mother a continued recovery at home .

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Review of
Henbrook House Care Home
from P B (Friend of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The care for the residents is exceptional, the home itself is the best I've seen and is the reason why I recommended it to a friend who has said the exact same thing. The visitation is great as family are able to visit and join in with daily activities! The activities are incredible and really enhance

the residents wellbeing both physically and mentally. I am very happy and content knowing that my family friend is living here with extraordinary care and most importantly she feels safe!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it really is fantastic to hear of your positive experiences at our beautiful home, i will share your kind words with our team

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Review of
Portsdown View
from J A (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

This is my first experience of Portsdown Views. My mum is in her first week of respite care there. The management of the whole experience has been brilliant. From the initial phone call I have felt reassured that my mum would be well looked after. The management have given excellent support, which has

been echoed by the whole staff. Everyone so welcoming and nurturing.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience . We're very delighted to hear that your first experience with Portsdown Views has been such a positive one. It means a lot to us to know that you've felt reassured and supported throughout the process of arranging your mum's respite care.Our team takes great pride in creating a welcoming and nurturing environment, and we're so pleased to hear that this has been your experience. We'll be sure to pass on your lovely feedback to all of the staff involved-they'll be thrilled to hear your feedback .

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Review of
Portsdown View
from A S (Son-in-law of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly caring staff. Very attentive. Five star facilities. Recommend to all.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking time to review our service . We're thrilled to hear that you had such a positive experience within our home . Your recommendation means a lot to us .

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Review of
Portsdown View
from K H (Friend of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Having been a daily visitor for eleven weeks I have seen many examples of the gentle but effective care all staff extend to residents regardless of physical or mental problems. I perceive this is the normal approach not the exception which is commendable. Faced with a serious medical emergency in the

past week with the resident I visit I cannot give enough praise to the two members of staff who handled this difficult situation with skill professionalism and empathy. When recovered the resident will return permanently as this is an exceptional care home.

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Review of
Meadowbrook Care Home
from S T (Friend of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

We were made very welcome, by lovely helpful staff. The building was warm light with beautiful decor, like a really grand hotel.
The residents we saw around all looked really happy and well cared for.

Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care Home

Thank you so much for your lovely words about our wonderful home and staff team. We will be sure to pass this back to everyone!

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Review of
Meadowbrook Care Home
from Sue A (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My parents have been Meadowbrook since the beginning of February & everyone has been friendly & caring. It has been a very big change for them & they have all helped to settle them in. Meadowbrook has outstanding facilities & activities to suit all abilities. Would definitely recommend.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you for the wonderful feedback, I'm incredibly proud of the team at Meadowbrook - so it is wonderful to hear that your mum and dad's experience has been so positive.

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Review of
Meadowbrook Care Home
from Claire T (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

We moved our Dad from another care home where he had lived for 4 years to Meadowbrook in February 2025 and the move has been seamless. The staff have been exceptional, especially two staff members who personally took responsibility for settling our Dad, who is living with advanced Lewy Body Dementia.

We had been so worried to move him so far into his diagnosis, however the team have made him feel safe and comfortable. He is sleeping better than ever and has finally started gaining the weight he has lost steadily over the last 9 months. When asked, with limited vocabulary he describes his new home as 'feeling like home, home'. I am sleeping better too and don't feel the need to keep checking in. We couldn't have wished for more.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you so much for your kind feedback, I am absolutely delighted you feel this way and that you are sleeping better. I will be sure to share this with the team. Dad is such a gentleman and a real pleasure to care for.

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Review of
Meadowbrook Care Home
from Tony P (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Management care and attention are excellent, friendly, good communication and caring approach for the resident.
Caring staff on what I have observed are a little bit slack and take the residents first reaction as gospel. Resident with dementia sometimes cannot communicate if they are thirsty or hungry

and could have not had drink or food all day. I know it's difficult as there are other residents but a bit more observation would greatly help.
Staff should encourage residents to get involved and participate in all of the facilities and organised events so the residents settle and enjoy the home easier.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you for your review and lovely words. We appreciate that the care needs of our residents can vary depending on their specific conditions and diagnosis as well as how we are required to adapt our approach dependent on this. I would really like to further understand the observations you have had and so have reached out personally to ensure we are always providing the extraordinary care we strive for.

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Review of
Portsdown View
from E M (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum has spent 2 weeks here in respite care. I have seen more staff than residents and they are all very welcoming, friendly and caring. It is lovely and clean. Residents are well looked after. We had an 85th party for my mum, food was lovely and they made her a birthday cake and bought her flowers

which she loved, she has dementia so couldn't remember any of it. The family appreciated all the effort from the staff. So far everything has been positive.

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you ever so much for such a lovely and kind review of Portsdown View. It has been our pleasure to care for your Mum, and I am so glad that you have had a very positive experience with us. Your kind words mean so much and I will share with the whole team.

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Review of
Portsdown View
from Charlotte G (Granddaughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Portsdown View were incredible when my grandma needed respite care urgently. They went above and beyond to help her feel comfortable and made our whole family feel welcome. You are always greeted with a genuine smile. The food is excellent (especially the daily cakes) and there is a massive variety

of activities on offer. I felt confident that my grandma was safe and they acted quickly when she needed to go to hospital. We will definitely be returning to Portsdown View for any future care needs.

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you so much for this wonderful review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

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Care Homes Owned by Connaught Care Group

Connaught Care Group Locations (6)

Connaught Care Group Reviews (148)

Portsdown View

Willowbrook View

The Chase

The Chase

Henbrook House Care Home

Henbrook House Care Home

Henbrook House Care Home

Henbrook House Care Home

Portsdown View

Portsdown View

Henbrook House Care Home

Portsdown View

Portsdown View

Portsdown View

Meadowbrook Care Home

Meadowbrook Care Home

Meadowbrook Care Home

Meadowbrook Care Home

Portsdown View

Portsdown View

Awards / Recognitions (1)

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