Connaught Care Group in Cambridgeshire | 2 Care Homes

Review of
Henbrook House Care Home
from Mike B (Son of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

We had an impromptu tour including laundry and kitchen from a member of the entertainment team, who demonstrated his passion for the place and his role.
We called late morning when mum was ready to be discharged from hospital. The person we needed was not on site but called us back and made arrangements

for a move the next day (new years eve) not the easiest time of the year.
Mums face was a picture of joy as she was wheeled through the door. We had been offered food whilst waiting.
Mum was exhausted but loved her room, she raved about the full English breakfast and staff made sure she had another the next day. Staff could not do enough to make her feel welcome.
Mum has started to join the activities, and we loved a picture on the social media group of her wearing a balloon crown.
Friday she entertained my wife with Fish, Chips, and Prosecco.
Henbrook is nothing like a an 'old peoples home.' It is somewhere between a care home and hotel. It is her home.

Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House. We truly appreciate your kind words and are delighted that you have experienced the quality of care that we strive to provide for all residents every day. Your feedback means a great deal to our team, and i will ensure it is shared with everyone here. We remain committed to continuously enhancing the care and experiences we offer. Thank you for choosing Henbrook House.

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Review of
Henbrook House Care Home
from Brenda N (Respite Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

I spent 11 days at Henbrook House.
I enjoyed my stay. I was well cared for, treated with dignity and respect.
Very comfortable with staff who were very attentive. Plenty of interesting activities taking place. Good food and good social events for all to participate in. Being able to have my hair

and nails done on site was a real luxury.
Thank you to all the staff at Henbrook.

Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you so much for choosing Henbrook house for your respite stay and for taking the time to leave such a wonderful review. We are delighted that you enjoyed your time with us and experienced the quality of care we provide to all our guests and residents. Our team loved having you here, and we would be absolutely delighted to welcome you back whenever you need us. Please do not hesitate to get in touch if you'd like to arrange another stay. Thank you again for your kind words.

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Review of
The Chase
from Jan R (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum moved to The Chase at the end of October 2025. All staff members made mum feel at home from the outset despite her anxieties. Since this time I have visited on a regular basis and have always found mum's room clean and tidy and mum well dressed and cared for. Mum is still settling in but I'm sure

everyone will continue to support her. Food choices are good and there are daily activities which she joins in with.

Reply from Laura Adams, CRM at The ChaseThank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience since your mum moved to The Chase.
We are so pleased to hear that our team helped your mum feel at home from the outset and supported her through her initial anxieties.
Settling into a new home can take time, and please be assured that we will continue to support your mum at her own pace. It's lovely to hear that she is beginning to enjoy the food choices and is joining in with daily activities.
Thank you again for your trust and confidence in our team. We are very happy to have your mum as part of our community and will continue to do all we can to support her wellbeing.

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Review of
The Chase
from P D (Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very happy to be a resident here. Without exceptions all the staff are kind and friendly which I think is most important, and they are also efficient. Activities are varied and there is always something to do. Food is very good - I have never gone hungry at mealtimes for there is plenty of choice.

Wherever I go in the building there is always a friendly person to talk to. I have experienced life in one other home - only briefly - and I know how lucky we are here!

Reply from Laura Adams, CRM at The ChaseThank you so much for taking the time to share such a lovely message. Your kind words truly mean a great deal to all of us.
We are delighted to hear how happy you are here and to know that the care, friendliness, activities, and meals have made such a positive difference to your daily life. Creating a welcoming, supportive, and engaging environment is something our entire team is deeply committed to, and it is incredibly rewarding to know that this is felt and appreciated.
Thank you for being such a valued part of our community. We feel very lucky to have you with us.

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Review of
The Chase
from Claire G (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My mother went to The Chase for recovery after surgery, agreeing to try it for a short period only. It turns out she loves living there so has decided to stay. All the staff have been kind and friendly as well as being professional and competent. I am delighted Mum is so well looked after in all

aspects.

Reply from Laura Adams, CRM at The ChaseThank you so much for your kind words. We're absolutely delighted to hear that your mum has settled in so well and now feels at home with us. It means a great deal to our whole team to know that our care, kindness, and professionalism have made such a positive difference. Thank you for trusting us with your mum's care - we're very happy to have her as part of The Chase family.

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Review of
Henbrook House Care Home
from T D (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

My Mum has been a resident here for 4 months now.
We looked at a number of homes in the area and this one was just perfect for her.
The building, accommodation and staff are first class.
The important thing for us is that mum is safe, happy and taken care of and these are all taken care of here.

Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House. We truly appreciate your kind words and are delighted that you have experienced the quality of care that we strive to provide for all residents every day. Your feedback means a great deal to our team, and i will ensure it is shared with everyone here. We remain committed to continuously enhancing the care and experiences we offer. Thank you for choosing Henbrook House.

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Review of
Henbrook House Care Home
from Lisa S (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

It was very hard & emotional to make a decision to settle mum at Henbrook House.

The initial telephone queries were reassuring and understanding & empathy was given.

The moment we walked in the door everybody was so welcoming, helpful & kind.

Henbrook House staff are happy, friendly &

positive. They encourage mum to join in with activities & reassure her to rebuild her confidence.

There is always someone who will advise you if you have a problem or question.

Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House. We truly appreciate your kind words and are delighted that you have experienced the quality of care that we strive to provide for all residents every day. Your feedback means a great deal to our team, and i will ensure it is shared with everyone here. We remain committed to continuously enhancing the care and experiences we offer. Thank you for choosing Henbrook House.

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Review of
The Chase
from Pearl E (Resident) assisted by family/friend published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very happy and cared for. If there is ever an issues its sorted out immediately.

Reply from Laura Adams, CRM at The ChaseThank you very much for your kind feedback. We are delighted to hear that you feel happy and well cared for. Our team always strives to address any issues promptly, and it's reassuring to know this is reflected in your experience. Your comments are greatly appreciated.

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Review of
Henbrook House Care Home
from Sarah B (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My Dad has settled in well here and it quickly felt like home for him. They were able to collect him with their transport and his room when he arrived was immaculate, homely and with special touches like magazines.
The care staff are friendly and approachable and have taken time to get to know him.

The food is brilliant very high quality and being able to eat lunch here with him is lovely especially as we can no longer take him out.
The activities here have been great lots of events and music with the highlight being a miniature pony that Dad loved. He sees the puppy which comes in weekly and he looks forward to that.
The care staff have managed his complex medications well and have collaborated with the district nurses when needed.
I feel reassured he is safe and well cared for and he classes here as home. You can't put a price on that.

Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your review, it is such a pleasure to receive such positive feedback knowing that your Father is happy with our home, i will share your feedback with the team

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Review of
Henbrook House Care Home
from J H (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Dad has been a resident since April 2025, and has settled in and now calls Henbrook home. The staff are amazing, friendly and always helpful.
The food is exceptional and although Dad doesn't eat much, he really enjoys the food. My sister and I have had lunch with Dad a couple of times and it's lovely

that we can do that.
One little negative point is that when I visit Dad after work in the week at just after 17:30, there is often no one on reception and I have to wait to be let in, and also when I take Dad out for a smoke we then can't get back in.
Henbrook is always clean, lovely and warm and is a very welcoming home. We know that Dad has everything he needs and can't fault the care at Henbrook

Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for your review, it is great to hear that your Father thinks of Henbrook House as his home, I look forward to sharing your kind words with the team, and will will continue to improve with the out of hours reception.

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Review of
Henbrook House Care Home
from Gary N (Son of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

I can't speak highly enough about Henbrook House Care Home in St Neots. My mother has been a resident here for the past 5 months and the level of care has been truly remarkable.
Her health, happiness & wellbeing has been improving week on week.
Every member of the team has contributed to making

my mum feel welcome and happy with her stay at the home.
The gourmet food, healthy diet, group activities, medical care team, wellbeing program & the management team have all proved invaluable in the successful integration of mum into this wonderful home.
Henbrook's ethos of respect, empathy, support & care for all their residents is clearly heartfelt by all the team. They all go the extra mile to make everyone feel welcomed and part of a big family.
I'm looking forward to our mum continuing to enjoy her life & make the most of everything Henbrook's has to offer her going forwards.
Keep up the exceptional work Henbrook's & thank you.

Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your lovely message. It means a lot to us to hear such kind feedback. We're so happy that your mum has had such a positive experience with us and is continuing to improve. I can't wait to share your wonderful comments with the team, they'll be thrilled to hear them.

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Review of
The Chase
from Mark T (Son of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

I had dinner with my Dad today, we ate in the bistro off the extensive menu, the food never disappoints along with the excellent front of house on this occasion Chris. We both had the Brie to start then I had Caesar salad and dad had one of his favourite meals ham egg and chips, we finished with strawberries

and ice cream

Reply from Jessa Avila, General Manager at The ChaseThank you for sharing your kind feedback. Were delighted to hear you and your dad enjoyed your meal and appreciated both the food and service. We look forward to welcoming you again soon.

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Review of
The Chase
from Carol P (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

From the moment we first stepped inside 'The Chase', we knew it was the right place for Dads respite stay. The home is modern spotlessly clean and beautifully decorated. I loved every piece of furnishing. Dad's room was large, spacious, the ensuite was well equipped to cover all his needs. What really

stood out was the staff, every singe member of the team were friendly, helpful, and seemed genuinely happy in their work. That positively created such a welcoming atmosphere. It was clear that dad felt very comfortable and well looked after. The food was excellent, lovely bonus was family and friends could eat when visiting. He was very proud giving his visitors a guided tour!. I will absolutely recommended The chase! Thank you everyone for making dads stay such a lovely experience. He'll definitely be back for future respite care.

Reply from Jessa Avila, General Manager at The ChaseThank you for your wonderful feedback. Were delighted to hear that your dad felt comfortable and well cared for during his stay at The Chase. Our team takes great pride in creating a warm and welcoming environment for residents and their families. We truly appreciate your kind words and look forward to welcoming your dad back in the future.

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Review of
Henbrook House Care Home
from Alison B (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

A Lovely place with amazing rooms and ensuite shower facilities for every room, the entire place is beautifully furnished and very clean and very well run with amazing food with different places to eat and the staff can't be more helpful

Reply from James Chandler, Customer Relations Manager at Henbrook House Care HomeThank you for taking the time to review Henbrook House, we will continue to work hard and make sure we provide the highest standards of care possible. I will ensure to share your review with the wider team.

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Review of
Henbrook House Care Home
from Donna P (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

From the very first contact, Henbrook have been fabulous putting me at ease as a worried relative. From the moment dad stepped into the home he has been cared for and looked after to exceptional standards. He arrived none mobile as the last home had left him sat in a chair for six weeks with no stimulation

and actively discouraged him to move. Slowly dad has got some of his mobility back and is gradually joining in with daily activities. The staff are exceptional and the compassion and care they show is five star. Thank you.

Reply from James Chandler, Customer Relations Manager at Henbrook House Care HomeThank you for taking the time to review us, we have really enjoyed welcoming you both to the Henbrook House family. I will make sure I share your feedback with the whole team.

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Review of
The Chase
from J T (Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I came into The Chase following a spell in hospital and could not cope on my own. I do not have dementia so just needed looking after while I rested and recovered. This means I do not need the specialist care offered to majority of patients. For me I would have liked more activities as there is a lot

of 'dead' time between meals. Definitely need more things to do! Why no cinema? i have to accept the home is not the right place to be! I think it serves dementia residents very well from what I've seen.

Reply from Jessa Avila, General Manager at The ChaseThank you for your honest feedback and for sharing your experience at The Chase. We are pleased you were able to rest and recover during your stay. Our activity programme is designed for both dementia and residential clients and is enjoyed by many residents. We appreciate your comment about having more to do between meals; while many prefer some quiet time to relax after eating, we will continue to explore more options for those who wish to stay active. We are delighted you regained your strength to return home, as it is always rewarding to see residents recover and feel ready for the next step. At The Chase, we are proud of the specialist dementia care we provide, and equally proud of the supportive environment we offer to all our residents. Our dedicated team works hard to ensure everyone feels safe, comfortable, and well cared for, whether here for respite or long-term support. Your feedback is valued and will help us enhance our services further.

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Review of
Henbrook House Care Home
from Jenny J (Cousin of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

My cousin came to Henbrook House in February 2025 for a rest bite. He is now a permanent resident. He needed to get back into a daily heathy routine. Having being diagnosed with dementia it was such a tough decision to make for him having lived in London his whole life. Henbrook have supported us throughout

giving us guidance and emotional support throughout this tough journey.
Hebrook has always felt like a 5* Hotel. the Cleanliness is outstanding. And the food is exceptional and meaningful! But what actually makes all the difference to us as a family is the entertainment!! This is on another level. Have singers/bands/ Children/ animals and days out. With a full itinerary weekly it's everything he needs. Interaction and socializing makes all the difference. We have seen a huge positive change in my cousins mental wellbeing and health.
I would highly recommend Henbrook for it's warm atmosphere and attentive staff.

Reply from James Chandler, Customer Relations Manager at Henbrook House Care HomeThank you so much for your wonderful review. I remember the first time he visited and it was obvious that he was missing the company and engagement he is now thriving in. A true gentleman, always polite and friendly to anyone he meets. We love looking after him here at Henbrook House and I will ensure your review and kind words is shared with the whole team.

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Review of
The Chase
from Jamie P (Son of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Outstanding Care at The Chase - Highly Recommended
My mum is currently staying at The Chase for temporary respite care, and I can honestly say that the staff are absolutely amazing. Nothing is ever too much trouble - they go above and beyond to help with anything you need. The care is truly first-class.
Following

an unexpected trip to A&E before her admission, we were naturally worried, but the staff were second to none. Their compassion and professionalism were outstanding - not just in the way they cared for my mum, but in how they supported us as a family too.
I can't thank them enough for the exceptional level of care and kindness. I would 100% recommend The Chase to anyone.

Reply from Jessa Avila, General Manager at The ChaseThank you so much for your kind words. Were delighted your mum has felt so well cared for and that our teams support has brought comfort to your family. Your feedback means a lot to us all.

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Review of
The Chase
from S F (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

My father was moved from another care home in the area as the care and food was not up to standard. Since being at the Chase care home, my father has become a lot more active and his dementia has stabilised.
When visiting my dad, I am always offered lunch as I Make a two hour journey to see him and

have an occasion stayed for lunch which has always been exceptional. The care That my father has been given.is excellent ..
Thank you to all the staff for taking such good care of our precious Dad.

Reply from Jessa Avila, General Manager at The ChaseThank you so much for your kind words. We're delighted to hear your father is doing well and that you've had positive experiences during your visits. Your appreciation means a lot to our team and it's our privilege to care for him.

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Review of
Henbrook House Care Home
from Jon W (Son of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

My father initially came into Henbrook in April & is now a permanent resident, when he arrived he was in a poor state both physically (constant falls) and mentally and as a family we were really concerned about him.
After a little time to settle in, he has now thrived in the Henbrook culture and when

I now visit looks the best I have seen in a long time.
As stated in previous reviews when you walk into Henbrook it does not feel like you are coming into a care home more a 5 star all inclusive hotel.
Dad has to take lots of tablets for his Parkinsons (17 a day) but this does not phase the staff who prescribe in a super efficient manner.
The food is excellent ( I don't think Dad has left a crumb in food ever!!) varied & portion sizes just right.
The entertainment team do a great job coming up with trips and activities with the schedule changing weekly and has things included for everyone.
However, the biggest factor is all the staff who are amazing, so kind and caring to him.

Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind words, we are always grateful for feedback as it helps us to develop our home, it is a pleasure to share you kind words with our team

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Care Homes Owned by Connaught Care Group in Cambridgeshire

Connaught Care Group Locations in Cambridgeshire (2)

Connaught Care Group Reviews in Cambridgeshire (98)

Henbrook House Care Home

Henbrook House Care Home

The Chase

The Chase

The Chase

Henbrook House Care Home

Henbrook House Care Home

The Chase

Henbrook House Care Home

Henbrook House Care Home

Henbrook House Care Home

The Chase

The Chase

Henbrook House Care Home

Henbrook House Care Home

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Henbrook House Care Home

The Chase

The Chase

Henbrook House Care Home

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