Connaught Care Group in Cambridgeshire | 2 Care Homes

Review of
The Chase
from Jamie P (Son of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Outstanding Care at The Chase - Highly Recommended
My mum is currently staying at The Chase for temporary respite care, and I can honestly say that the staff are absolutely amazing. Nothing is ever too much trouble - they go above and beyond to help with anything you need. The care is truly first-class.
Following

an unexpected trip to A&E before her admission, we were naturally worried, but the staff were second to none. Their compassion and professionalism were outstanding - not just in the way they cared for my mum, but in how they supported us as a family too.
I can't thank them enough for the exceptional level of care and kindness. I would 100% recommend The Chase to anyone.

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Review of
The Chase
from S F (Daughter of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

My father was moved from another care home in the area as the care and food was not up to standard. Since being at the Chase care home, my father has become a lot more active and his dementia has stabilised.
When visiting my dad, I am always offered lunch as I Make a two hour journey to see him and

have an occasion stayed for lunch which has always been exceptional. The care That my father has been given.is excellent ..
Thank you to all the staff for taking such good care of our precious Dad.

Reply from Jessa Avila, General Manager at The Chase

Thank you so much for your kind words. We're delighted to hear your father is doing well and that you've had positive experiences during your visits. Your appreciation means a lot to our team and it's our privilege to care for him.

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Review of
Henbrook House Care Home
from Jon W (Son of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

My father initially came into Henbrook in April & is now a permanent resident, when he arrived he was in a poor state both physically (constant falls) and mentally and as a family we were really concerned about him.
After a little time to settle in, he has now thrived in the Henbrook culture and when

I now visit looks the best I have seen in a long time.
As stated in previous reviews when you walk into Henbrook it does not feel like you are coming into a care home more a 5 star all inclusive hotel.
Dad has to take lots of tablets for his Parkinsons (17 a day) but this does not phase the staff who prescribe in a super efficient manner.
The food is excellent ( I don't think Dad has left a crumb in food ever!!) varied & portion sizes just right.
The entertainment team do a great job coming up with trips and activities with the schedule changing weekly and has things included for everyone.
However, the biggest factor is all the staff who are amazing, so kind and caring to him.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, we are always grateful for feedback as it helps us to develop our home, it is a pleasure to share you kind words with our team

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Review of
The Chase
from Amanda B (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

My Dad had terminal cancer when admitted to The Chase as he needed 24 hour care. From the first day we knew we had made the right choice. Every member of staff were caring and compassionate - we were kept informed every step of the way. You not only showed amazing care for my dad but also looked after

the whole family - everyone was made welcome. Although my dad wasn't able to participate in the activities, we especially enjoyed our Easter- making it special for my 20 month old grandaughter.
In the final hours I was even given access to a room next-door to dad, so I could be with him. No words can express how grateful I am.

Reply from Jessa Avila, General Manager at The Chase

Thank you so much for your kind words. It was an honour to care for your dad, and we're truly touched that you felt supported and welcomed throughout his time with us. We're glad we could make Easter special for your family and provide you with the space to be close to your dad in his final hours. Your gratitude means the world to our team.

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Review of
The Chase
from Joanne C (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

We moved our dad here from another care home as he wasn't getting the right care or nutrition, he has been at the chase for 8 weeks now and all we can say is WOW,
The staff are amazing they go above and beyond in caring for all the residents .
The food is absolutely incredible, the quality is outstanding

and we his children eat here with him which is something we never did at his last placement..
To see the standard of food served is just outstanding.
Because my dad has dementia we were concerned the affect of the move would have on him, but it's actually the opposite he is so much happier .
Thank you all so much for making my dad so happy

Reply from Michelle Bladen, Regional Operations & Quality Director at The Chase

Thank you for your wonderful review- we continue to be incredibly proud of the team at The Chase. We are delighted to hear that your dad and the wider family are happy with the decision to move to us. We will most certainly pass your comments onto the Head Chef and her team- they will be thrilled. Thank you

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Review of
The Chase
from Georgina H (Daughter of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My mother recently moved into The Chase as a resident. All the staff , from Reception, management, carers, activity staff, bar staff, cleaners , have been so friendly and welcoming , not only to mum but to myself and other relatives that have visited. Their support has really helped the transition to

residential care.
Their activity programme and enthusiasm of the staff has been fantastic! Mum especially enjoys the flower arranging and bingo, and enjoyed the carpet bowls too!
Mum comments regularly on how delicious the meals are and we also enjoyed a wonderful meal in the private dining room for a special Birthday and were surprised by a beautiful Birthday cake too.
I can highly recommend The Chase and Thankyou to all the Staff for all their kindness and hard work.

Reply from Michelle Bladen, Regional Operations & Quality Director at The Chase

Thank you for your wonderful review- we continue to be very proud of the team at The Chase- we are delighted that your mother has settled in so well to the home.

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Review of
Henbrook House Care Home
from Michael A (Son-in-law of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

First class care which cannot be faulted. In many respects like a first class hotel The staff are dedicated and clearly enjoy their job. It is a real pleasure to visit and see the joy on the faces of residents.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it is always a real pleasure to receive such wonderful feedback, which of course i will share with our wonderful team

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Review of
Henbrook House Care Home
from Vicki A (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Mum arrived at Henbrook from hospital when she was bedbound and, at 97 with little chance of that changing. 3 months later, she is up, able to walk short distances and is enjoying life. The exceptional care she has received is a major factor. I can't visit without members of staff telling me of her

latest achievement. Thank you all at Henbrook.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your wonderful feedback, we are delighted to receive such kind words, and it is truly amazing to support your Mother on her amazing recovery, i will of course share your kind words with the team

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Review of
Henbrook House Care Home
from Nadine H (Regular Volunteer) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Every week, as a childminder we bring a group of children to Henbrook. The children, full of energy and curiosity, engage in various activities with the residents - from simple crafts to interactive games and storytelling sessions. The children and residents have formed a special bond.

For the

elderly residents, these weekly visits provide social interaction, with a younger generation. Many residents seen smiling, engaging in lighthearted conversations, and even helping the children with certain tasks. For those with more limited mobility, the amazing staff ensured they can still participate by incorporating seated activities or sharing story books with the children.

These visits have created a positive, family-like atmosphere at Henbrook House. The residents and children look forward to the visits, it's clear that this initiative is more than just play; it's about fostering connections that bridge generations, providing emotional benefits to both young and old.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your kind review, we really look forward every week to our little visitors and i know how much joy the residents get from these interactions, you have been such a highlight to our weeks!

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Review of
Henbrook House Care Home
from C J (Regular Volunteer) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I have been coming to Henbrook House as a regular volunteer now for nearly 12 months, and I can honestly say that this is a truly wonderful place. All of the staff I have encountered go above and beyond for the residents and I love our visits. The personal touch at Henbrook House is remarkable, and

the staff are always looking to make the experiences for the residents extra special. Well done Henbrook House.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is always a pleasure to receive such kind reviews i look forward to sharing your comments with our team

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Review of
Henbrook House Care Home
from P B (Friend of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The care for the residents is exceptional, the home itself is the best I've seen and is the reason why I recommended it to a friend who has said the exact same thing. The visitation is great as family are able to visit and join in with daily activities! The activities are incredible and really enhance

the residents wellbeing both physically and mentally. I am very happy and content knowing that my family friend is living here with extraordinary care and most importantly she feels safe!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it really is fantastic to hear of your positive experiences at our beautiful home, i will share your kind words with our team

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Review of
Henbrook House Care Home
from N A (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Mum came to live with us following the death of my father and has been with us now for 3 years.
My wife requires breaks from caring for mum and we have tried other care home providers and can honestly say that the level of care, the facilities and friendly "can't do enough for you" approach to mums

stay is just fantastic.
Mum even asked if she could have her 80th birthday at Henbrook House Care Home and then a second birthday when she came home to us.
Henbrook said, of course and what, when and how many would you like
So mum had her brothers and there children (all in there 50's) on the day of her birthday and then another party on the weekend.
Mum has dementia and in her words " the whole of her birthday are such wonderful memories it's just a shame that dad wasn't with her "
Thank you all, from the care staff to the kitchen staff and everyone else involved.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your lovely review, it is always a pleasure to receive such amazing feedback, it is always great to welcome your mother to stay with us! I look forward to sharing your comments with the team

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Review of
Henbrook House Care Home
from Fizz H (Granddaughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My Nan has fairly complex needs and we had had a poor experience at a previous care provider. When we visited Henbrook House Care Home I knew it was the one. It has many lovely touches that should be standard across all care providers to offer a good quality of life, but sadly that is not the case.

All the staff are lovely and spent time getting to know my Nan on her arrival - the welcoming flowers in her lovely room was such a lovely touch.
The fact that I can visit on my birthday and have a private meal with my Nan has blown me away. Again this should be standard but just isn't. I am so happy that we found Henbrook House and that they were able to accommodate my Nan. I would recommend it - and I might just move in myself.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your review, it is always great to have such positive feedback and hear first-hand people's experiences. I will share your comments with our amazing team as it is always great to share such lovely comments. Thank you.

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Review of
The Chase
from Penelope S (Sister of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Although my brother arrived only a few weeks ago I have seen such a positive change in his outlook to life. I have not known him to be so happy for a very long time. My sincere thanks to all the staff who have contributed to making this move in his life such a positive one.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Penelope for a very kind review of The Chase. It is our pleasure to care for your brother. Moving into care is a big decision so it is lovely to hear that you feel this has been a positive experience for him. Thank you again.

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Review of
Henbrook House Care Home
from C B (Granddaughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Where do I start? Henbrook House Care Home has been life changing for us. From the initial visit, the staff are excellent and always there to support you. The entertainment for the residents is outstanding and the team do an exceptional job with a weekly timetable. Henbrook house has an extremely warm

welcoming atmosphere where nothing is to much for them. The food is amazing! We feel like it's become our second home. Myself and my mother cannot thank Henbrook house enough for giving my grandma the quality of life she deserves!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your amazing comments we are delighted that you are happy with the care and support being given, I look forward to sharing your comments with the team - thank you.

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Review of
Henbrook House Care Home
from David C (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mother went into Henbrook House Care Home for respite care in October 2024 and has been there ever since as she liked it so much. The staff are very attentive and Mother feels well cared for. The activities and the activity manager are excellent, putting so much effort into entertaining. My Mother

is always getting involved. Any suggestions are acted upon and used as an avenue for further residents to get involved. The food is a high standard and all of the staff are friendly and work hard. The maintenance manager acts on issues very promptly and professionally. I am so pleased that Mum went into Henbrook House. I highly recommend it.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your amazing feedback, we are delighted to hear you are both happy with the services we are providing at Henbrook house, I look forward to sharing your comments with the team as it is always great to hear when people are pleased, Thank you

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Review of
The Chase
from M H (Granddaughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

It's hard to put into words quite how incredible The Chase is. The facilities are second to none, the activities are amazing and the catering is brilliant. However, what sets the Chase apart from any other setting is the team that work there. Everyone we came into contact with was just phenomenal, so

kind, friendly and caring.
The Chase enhanced so many aspects of my Grandma's life and created the perfect setting for us to spend quality time together as a family.
In difficult times, they offered so much support and care and really felt like an extension to our family. The treated my Grandma with so much dignity and respect and everything was done to ensure she was as comfortable and happy as possible. Nothing was ever too much to ask and our experience with the Chase was truly outstanding. They allowed us to spend invaluable time together as a family and we are so incredibly grateful to every single member of the team.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for such a kind and heartwarming review. Your words mean so much to us as a team and I will share with everyone. We absolutely loved caring for your Grandma, it was our pleasure and privilege to do so as well as get to know you all as a family, bringing so much joy and laughter into our home. Thank you again for your lovely words.

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Review of
The Chase
from F H (Grandson of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Incredible genuine loving staff.
The Chase was fantastic to my late grandmother and provided superb support in all ways before she passed.
The staff treat everyone as they wanted to be treated, food is nice, varied and available all the time. Drinks also available 24/7.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much for your lovely words and kind review. It was our genuine pleasure and privilege to look after your Grandma and to get to know you all as a family. I will be sure to share your feedback with the whole team.

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Review of
Henbrook House Care Home
from N W (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Henbrook House Care Home always go above and beyond with regard to their service, the staff are always pleasant and helpful. The staff care for the residents with compassion and personal touches, from the moment you enter to visit, you feel like you are in a high quality hotel, the food is first rate

and always looks good. The cleanliness is also very good, the leader of the activities is always on the go engaging with the residents. I am so pleased that my mother resides here, I am comfortable in the knowledge she is well looked after.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your review, it is always a pleasure to receive such positive comments, I look forward to sharing with the team.

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Review of
The Chase
from Su L (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

There is a reason The Chase has wall to wall 5 star reviews. They are truly exceptional. I agree with every comment that has been written by others. The care of my mother has been consistently superb. She has benefited from the constant attention to her hygiene and diet, medical and social needs. As

a result, she improved from not knowing where she was to being an active member of the community and being able to make her own decision to stay in the Care Home environment. We have not seen her in such good form for years. Additionally, we have felt cared for and it was always a pleasure to visit the Home and be welcomed by smiling faces, offers of drinks and food etc. The team at the Home have been responsible for me changing from believing that going into a Home was the worst thing that could happen to my Mum, to the best. I would also like to extend a personal thanks to one particular member of staff putting hours into helping me through the nightmare of trying to deal with the NHS and the Social Care system.

Reply from Nicola Orwin, General Manager at The Chase

Thank you ever so much for such a lovely and kind review of The Chase. It has been our absolute pleasure to care for Mum and to have met you all as a family and I am so glad that you have had a very positive experience with us. Your kind words mean so much and I will share with the whole team.

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Care Homes Owned by Connaught Care Group in Cambridgeshire

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Connaught Care Group Reviews in Cambridgeshire (81)

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