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Care Homes Owned by Connaught Care Group in Cambridgeshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Connaught Care Group in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Connaught Care Group are showing below.

View the details of all 6 locations (with 285 reviews) owned by Connaught Care Group

Connaught Care Group Locations in Cambridgeshire (2)

 - Browse 2 Care Homes owned by Connaught Care Group in Cambridgeshire
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Henbrook House Care Home
Cambridge Street, St Neots PE19 1QB 
Top 20 carehome award certificate
10 52 reviews
Henbrook House Care Home, St Neots, Cambridgeshire
Top 20 carehome award certificate
"Originally my friend booked into Henbrook House for some respite care following treatment in hospital. A calm welcoming atmosphere and…"   Read all 52 reviews
  • from £1,860 / week
  • 69 Rooms
Location Type Care Home

Henbrook House Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents. Nestled in St Neots, Cambridgeshire, Henbrook House offers ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Chase
Medway Road, Huntingdon PE29 1SF 
9.9 60 reviews
The Chase, Huntingdon, Cambridgeshire
"I have been at The Chase for over 2 weeks on arrival I was feeling awful having broken my neck, but not feel so much better due to the…"   Read all 60 reviews
  • from £1,691 / week
  • 61 Rooms
Location Type Care Home

Located in the idyllic market town of Huntingdon, The Chase offers residential dementia care and rehabilitation stays on a permanent or respite basis. The Chase is a stunning care home with 61 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Connaught Care Group Reviews in Cambridgeshire (112)

9.9

Connaught Care Group has a Group Review Score of 9.9 (9.927) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Connaught Care Group must have a Review Score.

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Review of

Henbrook House Care Home

from L H (Friend of Resident) published on 1 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Originally my friend booked into Henbrook House for some respite care following treatment in hospital. A calm welcoming atmosphere and excellent food together with the wonderful facilities, impressed so much she decided to stay permanently. From the moment we contacted them, the staff have been amazingly
helpful and very efficient in settling my friend in. Nothing is too much trouble and she feels safe, well looked after and happy.
Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you for taking time to share your experiences at Henbrook House and for your positive feedback. We truly appreciate your kind words and it has been a pleasure welcoming you all into our Henbrook House family. I will ensure that your feedback is shared with everyone here, as I am sure it will inspire us all to do even more. Thank you for choosing Henbrook House
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Review of

Henbrook House Care Home

from S C (Daughter of Resident) published on 19 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were looking for residential care for our mum and visited many care homes in the area. Henbrook House stood out because it feels more like a luxury hotel. All the staff are welcoming and the facilities are outstanding. Mum seems to have settled down to life in Henbrook and is enjoying
the lovely food and all the entertainment. She also loves having her hair and nails done regularly. I'm very happy with mum's care and feel she is safe, happy and well looked after.
Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House and for your positive feedback. We truly appreciate your kind words. I will ensure it is shared with everyone here, as I am sure it will inspire us all to do even more. Thank you for choosing Henbrook House
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Review of

Henbrook House Care Home

from Vivienne D (Daughter of Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Firstly, I would like to thank the team for the care provided to my father during his respite stay. The facilities were of an exemplary standard, creating a welcoming environment for residents and families. The food was also excellent, with a good variety of meals and snacks available throughout the
day.
There were, however, some areas where our expectations were not met. Within the first three days, my father was dressed in another resident's clothing, despite none of his clothes having been sent to the laundry. We were also assured he would receive diabetic foot care during his stay, as we had cancelled his regular appointment, but this did not take place.
My father reported that while staff responded quickly to call bells, requests were sometimes left incomplete, with promised follow-ups delayed or forgotten. Finally, we had been advised he would be able to enjoy a full bath during his stay, something he has been unable to do for over a year, but this did not happen.
Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you for your kind words about our facilities, food, and the care provided during your father's respite stay - your feedback means a great deal to our team.

We sincerely apologise that some aspects fell short of the high standards we set ourselves. The clothing and call bell concerns have been thoroughly investigated and we are taking direct action to prevent recurrence. Regarding the bath, we are sorry this did not take place during his stay, as beyond his ensuite shower room that he utilised consistently, this was available to him throughout his stay.

On diabetic foot care - this was not included in the care planning formulated at admission, and we were not made aware of the cancelled community appointment. Had we known, we would have ensured this was arranged immediately. We welcome the opportunity to discuss this further.

We are grateful for this feedback as it helps us continuously improve. We hope you will consider returning to us in future.
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Review of

Henbrook House Care Home

from C J (Regular Volunteer) published on 12 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a regular volunteer at Henbrook House, it really is a wonderful care home. Each week I see how much care and attention the residents are given and see first hand the huge range of experiences given to them. The atmosphere is always calm and welcoming and I thoroughly enjoy my time with both the residents
and staff.
Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House and for your positive feedback. We truly appreciate your kind words. I will ensure it is shared with everyone here as I am sure it will inspire us all to do even more. Thank you for choosing Henbrook House
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Review of

The Chase

from Hilda C (Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and kind.
Reply from Laura Adams, CRM at The ChaseThank you so much for taking to time to complete a review, it really means a lot to us and its lovely to hear that you find our staff very caring and kind.
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Review of

The Chase

from Edna G (Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place and people.
Reply from Laura Adams, CRM at The ChaseThank you so much for taking to time to complete a review, it really means a lot to us and its lovely to hear you feel our home and the people in it are fantastic.
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Review of

The Chase

from Fiona D (Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at The Chase for over 2 weeks on arrival I was feeling awful having broken my neck, but not feel so much better due to the excellent service, unbelievable in every aspect staff, food, even entertained my family in the special private dining room, delicious lunch, wine, excellent service
all free!! I cannot fault here. Activitys for everyone are organised by the very thoughtful staff, from flower arranging so there are flowers always everywhere. I shall truly miss here. Especially my help in the shower and everything else.
Reply from Laura Adams, CRM at The ChaseThank you so much for your incredibly kind and heartfelt review. We are truly delighted to hear that your stay at The Chase has helped you feel so much better following such a difficult time after breaking your neck.
It means the world to us that you appreciated the care and support from our team, as well as the food, activities, and special moments shared with your family in our private dining room. Creating a warm, welcoming, and uplifting environment for all our residents and guests is exactly what we strive for every day.
Your lovely comments about the staff, flower arranging activities, and the personal care you received, especially with daily support, will mean so much to everyone here. We are very proud of our team and will ensure your kind words are shared with them all.
Thank you again for taking the time to leave such a wonderful review.
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Review of

Henbrook House Care Home

from Anne H (Sister of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister (M) who suffers with moderate Alzheimer's living alone in her own home and consistently refused home help, was initially admitted for two weeks as she was forgetting to eat properly and hiding her medication, which was proving a burden, distress and worry for us siblings, and two weeks respite
was desperately needed.


Within a week we noticed such an improvement. M was smiling, joking and getting involved in the varied activities provided. With her medications being managed effectively, and the varied menu's weekly - eating properly, and engaging in social activities, M is now more active, laughing and enjoying life.


Towards end of first week, M said "I think I'd like to stay here a bit longer". M is now a permanent resident, and we are just so amazed, and happy at what a difference Henbrook House has made to her life.


We have our sister back, full of energy and "sass", so relieved M is so happy and safe. Henbrook has changed M's and our lives beyond expectations.

Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House. We truly appreciate your kind words and are delighted that M has experienced the quality of care that we strive to provide for all those who live with us, every day. We remain committed to continuously enhancing the care and experiences we offer and your feedback will mean a great deal to our team. I will ensure it is shared with everyone here as I am sure it will inspire us all to do even more. Thank you for choosing Henbrook House.
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Review of

The Chase

from Lyn W (Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding.
Reply from Laura Adams, CRM at The ChaseThank you for taking the time to complete this review, it really means a lot to us. It is also lovely to read that you fee all areas of the home are outstanding, thank you once again.
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Review of

The Chase

from Evelyn B (Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Laura Adams, CRM at The ChaseThank you for taking the time to complete this review, it really means a lot to us. It is also lovely to read that you fee all areas of the home are excellent.
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Review of

The Chase

from D C (Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All excellent.
Reply from Laura Adams, CRM at The ChaseThank you for taking the time to complete this review, it really means a lot to us. It is also lovely to read that you fee all areas of the home are excellent.
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Review of

Henbrook House Care Home

from K G (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived in Henbrook 6 mths
She is thriving and happy.
Henbrook offers great enrichment activities that keep her active and stimulated.
We are very happy with the care provide for mum and th relationships she has built with staff.
Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House. We truly appreciate your kind words and are delighted that you have experienced the quality of care that we strive to provide for all residents every day. Your feedback means a great deal to our team, and i will ensure it is shared with everyone here. We remain committed to continuously enhancing the care and experiences we offer. Thank you for choosing Henbrook House.
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Review of

The Chase

from Fiona A (Daughter of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was our dad's second stay at The Chase, and once again we honestly can't thank the staff enough. From the moment he arrived, he was made to feel so welcome, and that warmth extends to us as a family every single time we visit. Nothing ever feels like too much trouble, and there is always a friendly
face, a kind word, and a genuine sense that they really care.
The care our dad receives is absolutely fantastic. He is so well looked after, and it's clear that the staff take real pride in what they do. They go above and beyond to make sure he is comfortable, supported, and treated with dignity at all times. Knowing he is in such safe and caring hands means everything to us. When he's there, we can truly relax, knowing he is being so well cared for, which is something you can't put a price on. Thank you to everyone at The Chase for the incredible care, kindness, and effort you show day in and day out. We are so grateful for everything you do.
Reply from Laura Adams, CRM at The ChaseThank you so much for your incredibly kind words. It truly means the world to us that you took the time to share your experience.
We are so pleased that your dad's second stay with us has been just as positive as his first. Making both our residents and their families feel welcome, supported, and valued is at the heart of everything we do, so it's wonderful to hear that this has been your experience each time you visit.
Your comments about the team will be shared with everyone - they will be so proud to know their care, compassion, and dedication have made such a difference. Providing care with dignity, warmth, and genuine kindness is something we are deeply committed to, and knowing that you feel able to relax when your dad is with us is the greatest compliment we could receive.
Thank you again for your trust and gratitude. It is a privilege to care for your dad, and we look forward to continuing to support you all in any way we can.
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Review of

The Chase

from Victoria L (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first call, to book a visit, to then viewing the Chase, we knew it was the best place for my mother in law.
It has such a homely atmosphere and every member of staff we have interacted with are absolutely professional, kind and supportive.
It has been 3 weeks since my mother in law
moved in and she has clearly felt very comfortable and settled. The food is delicious and they have really thought about the way the choices are given to the dementia residents. Instead of a list of choices, the meals are plated for them to see what they want. How brilliant is that. The rooms are so lovely and all the clothes have their labelling tags put on at arrival. The staff really know their residents and want the best for them and it really shows.
It was a difficult decision to make for my mother in law, but seeing her joining the different activities, looking more relaxed, it's clear to see that the Chase invests in its staff which then shows in their high level of care.
Reply from Laura Adams, CRM at The ChaseThank you so much for your kind and thoughtful message. It truly means a great deal to us.
We are delighted to hear that from your very first contact with The Chase you felt confident it was the right place for your mother-in-law. Creating a welcoming, homely environment and offering support from the very beginning is extremely important to us, so it is lovely to know this was your experience.
We are especially pleased to hear how comfortable and settled your mother-in-law has become in such a short time. Your comments about the food, the way choices are presented to residents living with dementia, and the attention to detail with rooms and clothing labelling are greatly appreciated. These small but meaningful touches are all part of our commitment to providing person-centred care.
It is also wonderful to hear that she is enjoying the activities and appears more relaxed. We will be sure to share your kind words with our team.
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Review of

The Chase

from B L (Stepson of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-mother has advanced Alzheimer's. She has recently moved into The Chase on a permanent basis because we could no longer ensure her safety at home. The staff made enormous efforts to make her feel welcome, understand her needs and help her settle in. The transition has been very successful
and we, together with her friends who have visited, believe she has settled extremely well and is happy.
All of the staff are friendly and professional and all already appear to be well acquainted with my step-mother.
Reply from Laura Adams, CRM at The ChaseThank you so much for taking the time to write such a thoughtful reply.
We are truly pleased to hear that your step-mother has settled so well and that the transition into The Chase has been a positive one for her, for you, and for her friends. Supporting residents through such an important change is something we take very seriously, and it means a great deal to know that our efforts have helped her feel safe, comfortable, and happy.
Your kind words about our team will be shared with the staff, who are deeply committed to providing compassionate, person-centred care and building meaningful relationships with every resident. Knowing that this has made a difference is incredibly rewarding for us all.
Please be assured that we will continue to do everything we can to support your step-mother's wellbeing and to work closely with you and her loved ones.
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Review of

Henbrook House Care Home

from D P (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are times in your life that are really hard and it is the people around you that help you get through. When I decided to put dad into Henbrook I felt guilty like I had failed in my bid to look after him and keep my promise to mum. The staff were amazing helped him settle, helped me come to realise
I had made a great decision. Sadly today we lost my father, he chose to spend his last week at Henbrook not in hospital. Every minute of the last week the staff have showed compassion, support empathy and love not only for my dad but for me and my family. They have gone above and beyond. Today I'm not only grieving the loss of my dad but also of a family of staff I had known only 6 months but who had become an extension of my family and most of all friends. I will miss coming into the home and seeing all of you Thank you for absolutely everything and for the support shown in those final days.
Reply from James Chandler, Customer Relations Manager at Henbrook House Care HomeOn behalf of the entire team here at Henbrook I want to thank you so much for this amazing review. Dad was such a lovely man, always smiling and to get such heart warming feedback from you about his final few days is why many of us work in care. It was a pleasure to know you both. Please stay in touch with us, you are always welcome and we wish you and your family the very best for the future.
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Review of

Henbrook House Care Home

from Mike B (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had an impromptu tour including laundry and kitchen from a member of the entertainment team, who demonstrated his passion for the place and his role.
We called late morning when mum was ready to be discharged from hospital. The person we needed was not on site but called us back and made arrangements
for a move the next day (new years eve) not the easiest time of the year.
Mums face was a picture of joy as she was wheeled through the door. We had been offered food whilst waiting.
Mum was exhausted but loved her room, she raved about the full English breakfast and staff made sure she had another the next day. Staff could not do enough to make her feel welcome.
Mum has started to join the activities, and we loved a picture on the social media group of her wearing a balloon crown.
Friday she entertained my wife with Fish, Chips, and Prosecco.
Henbrook is nothing like a an 'old peoples home.' It is somewhere between a care home and hotel. It is her home.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for taking time to share your experience at Henbrook House. We truly appreciate your kind words and are delighted that you have experienced the quality of care that we strive to provide for all residents every day. Your feedback means a great deal to our team, and i will ensure it is shared with everyone here. We remain committed to continuously enhancing the care and experiences we offer. Thank you for choosing Henbrook House.
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Review of

Henbrook House Care Home

from Brenda N (Respite Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 11 days at Henbrook House.
I enjoyed my stay. I was well cared for, treated with dignity and respect.
Very comfortable with staff who were very attentive. Plenty of interesting activities taking place. Good food and good social events for all to participate in. Being able to have my hair
and nails done on site was a real luxury.
Thank you to all the staff at Henbrook.
Reply from Michael Zinaka, General Manager at Henbrook House Care HomeThank you so much for choosing Henbrook house for your respite stay and for taking the time to leave such a wonderful review. We are delighted that you enjoyed your time with us and experienced the quality of care we provide to all our guests and residents. Our team loved having you here, and we would be absolutely delighted to welcome you back whenever you need us. Please do not hesitate to get in touch if you'd like to arrange another stay. Thank you again for your kind words.
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Review of

The Chase

from Jan R (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved to The Chase at the end of October 2025. All staff members made mum feel at home from the outset despite her anxieties. Since this time I have visited on a regular basis and have always found mum's room clean and tidy and mum well dressed and cared for. Mum is still settling in but I'm sure
everyone will continue to support her. Food choices are good and there are daily activities which she joins in with.
Reply from Laura Adams, CRM at The ChaseThank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience since your mum moved to The Chase.
We are so pleased to hear that our team helped your mum feel at home from the outset and supported her through her initial anxieties.
Settling into a new home can take time, and please be assured that we will continue to support your mum at her own pace. It's lovely to hear that she is beginning to enjoy the food choices and is joining in with daily activities.
Thank you again for your trust and confidence in our team. We are very happy to have your mum as part of our community and will continue to do all we can to support her wellbeing.
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Review of

The Chase

from P D (Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to be a resident here. Without exceptions all the staff are kind and friendly which I think is most important, and they are also efficient. Activities are varied and there is always something to do. Food is very good - I have never gone hungry at mealtimes for there is plenty of choice.
Wherever I go in the building there is always a friendly person to talk to. I have experienced life in one other home - only briefly - and I know how lucky we are here!
Reply from Laura Adams, CRM at The ChaseThank you so much for taking the time to share such a lovely message. Your kind words truly mean a great deal to all of us.
We are delighted to hear how happy you are here and to know that the care, friendliness, activities, and meals have made such a positive difference to your daily life. Creating a welcoming, supportive, and engaging environment is something our entire team is deeply committed to, and it is incredibly rewarding to know that this is felt and appreciated.
Thank you for being such a valued part of our community. We feel very lucky to have you with us.
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