Care Homes Owned by Connaught Care Group in Cambridgeshire

We've had a wonderful 3 weeks. Wonderful care, too much food, fantastic entertainment. We were really well looked after.

My mum moved to Henbrook in January 2025. We have been extremely happy with the home. The standard of care is high, particularly for those with dementia. The staff are friendly and caring. There is a strong sense of community, which family members are encouraged to be part of. There is a good range of activities. Food is good, with different diets catered for. The facilities and furnishings are of a high standard. It looks more like a hotel and is a world apart from some more traditional care settings. I would strongly recommend Henbrook.

Henbrook team, we can't thank each and everyone of you enough for the care you gave Mum, thank you from all of us.

Originally my friend booked into Henbrook House for some respite care following treatment in hospital. A calm welcoming atmosphere and excellent food together with the wonderful facilities, impressed so much she decided to stay permanently. From the moment we contacted them, the staff have been amazingly helpful and very efficient in settling my friend in. Nothing is too much trouble and she feels safe, well looked after and happy.

My sister and I were looking for residential care for our mum and visited many care homes in the area. Henbrook House stood out because it feels more like a luxury hotel. All the staff are welcoming and the facilities are outstanding. Mum seems to have settled down to life in Henbrook and is enjoying the lovely food and all the entertainment. She also loves having her hair and nails done regularly. I'm very happy with mum's care and feel she is safe, happy and well looked after.

My father reported that while staff responded quickly to call bells, requests were sometimes left incomplete, with promised follow-ups delayed or forgotten. Finally, we had been advised he would be able to enjoy a full bath during his stay, something he has been unable to do for over a year, but this did not happen.

As a regular volunteer at Henbrook House, it really is a wonderful care home. Each week I see how much care and attention the residents are given and see first hand the huge range of experiences given to them. The atmosphere is always calm and welcoming and I thoroughly enjoy my time with both the residents and staff.

The staff are very caring and kind.

Fantastic place and people.

I have been at The Chase for over 2 weeks on arrival I was feeling awful having broken my neck, but not feel so much better due to the excellent service, unbelievable in every aspect staff, food, even entertained my family in the special private dining room, delicious lunch, wine, excellent service all free!! I cannot fault here. Activitys for everyone are organised by the very thoughtful staff, from flower arranging so there are flowers always everywhere. I shall truly miss here. Especially my help in the shower and everything else.

My sister (M) who suffers with moderate Alzheimer's living alone in her own home and consistently refused home help, was initially admitted for two weeks as she was forgetting to eat properly and hiding her medication, which was proving a burden, distress and worry for us siblings, and two weeks respite was desperately needed.

Within a week we noticed such an improvement. M was smiling, joking and getting involved in the varied activities provided. With her medications being managed effectively, and the varied menu's weekly - eating properly, and engaging in social activities, M is now more active, laughing and enjoying life.

Towards end of first week, M said "I think I'd like to stay here a bit longer". M is now a permanent resident, and we are just so amazed, and happy at what a difference Henbrook House has made to her life.

We have our sister back, full of energy and "sass", so relieved M is so happy and safe. Henbrook has changed M's and our lives beyond expectations.

Outstanding.

Excellent.

All excellent.

We are very happy with the care provide for mum and th relationships she has built with staff.

The care our dad receives is absolutely fantastic. He is so well looked after, and it's clear that the staff take real pride in what they do. They go above and beyond to make sure he is comfortable, supported, and treated with dignity at all times. Knowing he is in such safe and caring hands means everything to us. When he's there, we can truly relax, knowing he is being so well cared for, which is something you can't put a price on. Thank you to everyone at The Chase for the incredible care, kindness, and effort you show day in and day out. We are so grateful for everything you do.

It was a difficult decision to make for my mother in law, but seeing her joining the different activities, looking more relaxed, it's clear to see that the Chase invests in its staff which then shows in their high level of care.

All of the staff are friendly and professional and all already appear to be well acquainted with my step-mother.

There are times in your life that are really hard and it is the people around you that help you get through. When I decided to put dad into Henbrook I felt guilty like I had failed in my bid to look after him and keep my promise to mum. The staff were amazing helped him settle, helped me come to realise I had made a great decision. Sadly today we lost my father, he chose to spend his last week at Henbrook not in hospital. Every minute of the last week the staff have showed compassion, support empathy and love not only for my dad but for me and my family. They have gone above and beyond. Today I'm not only grieving the loss of my dad but also of a family of staff I had known only 6 months but who had become an extension of my family and most of all friends. I will miss coming into the home and seeing all of you Thank you for absolutely everything and for the support shown in those final days.

Henbrook is nothing like a an 'old peoples home.' It is somewhere between a care home and hotel. It is her home.