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Care Home Owned by Connaught Care Group in West Sussex

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Connaught Care Group in West Sussex

Only the locations & reviews in West Sussex for Connaught Care Group are showing below.

View the details of all 6 locations (with 188 reviews) owned by Connaught Care Group

Connaught Care Group Locations in West Sussex (1)

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1 Care Home owned by Connaught Care Group in West Sussex
Waterhaven Place

Sandpiper Road, Chichester PO20 2NZ 

8.8 5 reviews
"I have some experience of care homes as I had the sad task of finding one for my late father, and we ended up with real duds. I was braced…"   Read all 5 reviews
Location Type Care Home

Waterhaven Place Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents. Nestled in Chichester, Waterhaven Place offers residential and dementia care with the perfect blend of comfort… Read more about Waterhaven Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 83 Rooms
  • from £1,550 / week

Connaught Care Group Reviews in West Sussex (5)

9.7

Connaught Care Group has a Group Review Score of 9.7 (9.660) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Connaught Care Group must have a Review Score.

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Review of

Waterhaven Place

from Andrew M (Son of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have some experience of care homes as I had the sad task of finding one for my late father, and we ended up with real duds. I was braced for being disappointed by Waterhaven, where my mother is enjoying respite care. It is in a different zone from the other care homes we tried. The facilities are
good, the food is absolutely excellent (and that really lifts the spirits). What makes this place so special however is the staff. Every member of staff is positive, active, tireless and professional. Nobody has a magic wand, of course, but they do subscribe to the notion that nothing is too much trouble. My mum wants to get home, but the whole family knows that she could not be in a better place.
Reply from Ruby Pratt, Deputy Manager at Waterhaven Place

Thank you very much for such wonderful words Andrew. It truly has been so special to be able to support mum in the time that we have so far. We're a very proud team to read the beautiful words you have put - it is our pleasure to have gotten to know you and mum so well.

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Review of

Waterhaven Place

from Alec L (Respite Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent two weeks at Waterhaven Place for respite care, after hip replacement surgery, and I could not have wished for better care. All of the staff there were friendly, helpful and could never do enough for you. Every need was catered for, the amenities were marvellous, everywhere was spotlessly clean,
the food was excellent and lots of entertaining activities were laid on. Whilst I was there, I witnessed the way dementia patients were treated with incredible kindness, compassion, patience and understanding. All in all, it was a very nice experience.
Reply from Ruby Pratt, Deputy Manager at Waterhaven Place

Thank you so much Alec, for such a wonderful review! I speak on behalf of the team when I say what a genuine pleasure it was to have supported you during your stay. We are all wishing you the very best of luck for continued recovery, and we hope to see you at our community events soon! Take care

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Review of

Waterhaven Place

from M B (Respite Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all from the bottom of my heart for your wonderful care and for making me better. I shall miss you all - the friendliness and companionship.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place

Thank you for the 5 star review. We are so pleased you enjoyed your stay with us and we miss you too.

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Review of

Waterhaven Place

from Doreen L (Respite Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff. Reassured by the fact that staff are always on hand and can ring my bell if I need anything. It made me feel safe and secure. Lots of activities and things to join in with, and beauty treatments to enjoy. Visitors are always welcome and can stay for meals. Excellent choice of
food and always more available. I have enjoyed the exercises; they are good fun. Would recommend always.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place

Thank you for the positive feedback, we are so pleased you enjoyed your stay with us and look forward to you returning in the future.

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Review of

Waterhaven Place

from Maureen Q (Wife of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Waterhaven Place enough. My husband has been a resident there for the past 4 weeks. Their care goes even above the call of duty.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place

Thank you so much for this lovely review! Our team are very passionate about giving the very best of care to the residents here at Waterhaven Place and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

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Awards / Recognitions (1)

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