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Care Home Owned by Connaught Care Group in West Sussex

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Connaught Care Group in West Sussex

Only the locations & reviews in West Sussex for Connaught Care Group are showing below.

View the details of all 6 locations (with 267 reviews) owned by Connaught Care Group

Connaught Care Group Locations in West Sussex (1)

 - Browse 1 Care Home owned by Connaught Care Group in West Sussex
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Waterhaven Place
Sandpiper Road, Chichester PO20 2NZ 
9.8 16 reviews
Waterhaven Place, Chichester, West Sussex
"Waterhaven is a beautiful care home, well laid out and wonderfully decorated, the staff are all fantastic, kind and caring. They do so many…"   Read all 16 reviews
  • from £1,550 / week
  • 83 Rooms
Location Type Care Home

Welcome to Waterhaven Place, a stunning care home in the heart of Chichester where exceptional care, genuine warmth, and all-inclusive living come together beautifully. Whether you're looking for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Connaught Care Group Reviews in West Sussex (16)

9.9

Connaught Care Group has a Group Review Score of 9.9 (9.904) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Connaught Care Group must have a Review Score.

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Review of

Waterhaven Place

from Caitlin R (Granddaughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waterhaven is a beautiful care home, well laid out and wonderfully decorated, the staff are all fantastic, kind and caring. They do so many different things for the residents like days out and have numerous people coming in to do different things eg bands, singing, therapy pets and do so many things
for the families of the residents as well. Overall is an amazing care home.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for your lovely review and kind words about Waterhaven Place. We are delighted to hear how much you appreciate our beautiful home, caring team, and the wide range of activities and experiences we provide for our residents and their families.
Creating a warm, happy, and engaging environment is at the heart of everything we do, and it means so much to know this has made a positive impact. Your feedback will be shared with the whole team, who work incredibly hard to make every day special for our residents.
Thank you again for your support and recommendation.
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Review of

Waterhaven Place

from Barbara D (Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent 3 weeks in respite care. I loved it.The company was great, my only issues were safety in the shower - I felt worried I would fall so didn't shower every day. I would have liked a full length mirror. The activity schedule was fantastic and I loved taking part in all of it. The birthday celebrations
they arranged for me were wonderful.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for your lovely review. We are absolutely delighted to hear that you enjoyed your three weeks with us and that you felt part of such great company. It's especially wonderful to know how much you appreciated the activity programme and that the birthday celebrations made your stay extra special - our team loves creating those meaningful moments.

We're also very grateful for your feedback regarding shower safety and the full-length mirror. Your comfort and confidence are extremely important to us, and we're sorry to hear that you felt worried about slipping. We will review this with the team to see what additional measures or reassurance we can put in place to make our bathrooms feel safer and more secure. Thank you as well for the suggestion about the mirror - feedback like yours helps us improve the experience for everyone.

It was a pleasure having you stay with us, and we hope to welcome you back again in the future.
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Review of

Waterhaven Place

from Hilary N (Respite Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
While recovering from two operations the staff at the Waterhaven couldn't have been more kind or helpful. The food and activities available are excellent. I would recommend the home to anybody that needed assistance.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for your kind words! Were delighted to hear that our team was able to support you during your recovery and that you enjoyed our food and activities. Your recommendation means a great deal to us, and were so pleased we could make your stay comfortable and positive.
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Review of

Waterhaven Place

from H S (Respite Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently spent a few days at Waterhaven Place in Chichester to convalesce following an operation. The warmth, care and attention I received from every member of staff at the Care Home was first-class. To feel safe and supported in such beautiful surroundings meant so much to me and certainly helped
in my recovery.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for your kind words. We are delighted to hear that you felt safe, supported, and well cared for during your stay at Waterhaven Place. Our team takes great pride in providing a warm and attentive environment, and its wonderful to know that it made a positive difference in your recovery. We wish you continued health and happiness, and we hope to welcome you back whenever you need our care.
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Review of

Waterhaven Place

from Susan L (Daughter of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has just spent 3 weeks in respite care at Waterhaven Place. She absolutely loved her time there and in fact felt it was more like being on holiday than in a Care Home. All of the staff are so warm, caring and friendly from the moment you arrive.
The range of activities were a great advantage
for Mum who loves social interaction and keeping busy. It was Mum's birthday while she was there and the fuss they made with a special cake and music performance especially for her was just wonderful.
The food was fantastic with an excellent choice offered at every meal- as visitors we also enjoyed various food and drink options with Mum.
The whole ethos of the Home is excellent encouraging family and friends to visit as 'guests' of the resident which is so important so that they feel in some control rather than losing their independence completely.
Mum will definitely return for respite in the near future.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for your lovely feedback. Were delighted your mum enjoyed her stay and that her birthday celebrations made it extra special. Its wonderful to hear you all felt so welcome and enjoyed the food and activities. We look forward to welcoming your mum back again soon.
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Review of

Waterhaven Place

from Damian S (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum first moved in to Waterhaven place in November 25 with mixed dementia. She was made to feel very relaxed and welcome and safe straight away and settled in really quickly. She is always telling me how lovely the staff are and that they cant do enough for me. We are thrilled with the care she is
given, there is a full array of activities that she really enjoys. She now has a better social life than we do, going on fantastic trips and having her hair and nails done in the salon in Waterhaven every week. We go every other day to visit her and it is always spotlessly clean, the staff are so welcoming and friendly and my mum absolutely adores the staff as we do. The difference in my mum is incredible since she has moved in with the care given. Her paranoia has completely gone as she feels so relaxed and happy and safe there. As a family member of a resident, I cant emphasise enough how much of a relief it is to know how safe, happy and loved she is at Waterhaven. Highly recommend.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for sharing your experience! Our team takes great pride in creating a warm, welcoming, and supportive environment, and your kind words mean the world to us. We're thrilled to hear the difference in your mum's wellbeing and that you feel reassured knowing she's safe, happy, and loved.
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Review of

Waterhaven Place

from Ivan B (Day Care) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say other than waterhaven place is amazing my mum was a resident for 4wks after a bad fall and the home was amazing and all the staff were also amazing and since then she has been going to the home for the community exercise classes on a Monday and Friday which have really helped her to get
back on her feet so much quicker than expected
If I ever had to recommend a care home to anyone it will definitely always be waterhaven place
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for your kind words. We're delighted to hear that your mum's stay with us helped her on the road to recovery, and that she's enjoying our community exercise classes. It's wonderful to know our team made a positive difference, and we appreciate your recommendation.
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Review of

Waterhaven Place

from Amanda H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a warm loving caring place, my mum has never been so well cared for, even at home., the range of activities on offer has something for everyone of all abilities. The care shown by all members of staff is next level, nothing is too much trouble.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you for your wonderful feedback. We're delighted you feel your mum is so well cared for and enjoying the activities on offer. Our team always strives to provide the highest level of care, and your kind words mean a great deal to us.
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Review of

Waterhaven Place

from John H (Husband of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 5 years caring for my wife, who has Vascular Dementia, I was becoming quite stressed and my GP referred me to the NHS specialist responsible for the wellbeing of unpaid Carers. Her immediate advice was that I needed a break and she recommended that I should arrange for my wife to have 2 weeks
of respite care at Waterhaven Place. After a meeting with the Manager and a guided tour I realised how nice the people and the environment are and that it would be very suitable for my wife. I visited her several times during the 2 weeks of respite care - she was very settled and clearly being looked after very well. When she returned home she was noticeably less anxious and more talkative. However, as the Cares had looked after her so well, she did expect me to do more ! This is not a problem, because I now realise that I can continue caring for her as long as she has regular breaks at Waterhaven Place.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you for your lovely review and for sharing your experience. Were so pleased to hear that your wife felt settled and well cared for during her respite stay, and that you were able to have a much-needed break. Its especially encouraging to know she returned home feeling calmer and more confident. Supporting both our residents and their carers is very important to us, and were glad Waterhaven Place can continue to be part of your ongoing support.
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Review of

Waterhaven Place

from Thomas B (Nephew of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult experience at another care home we were recommended to see this new home in Chichester and, as a result, moved our 93 year old uncle who has dementia and our 90 year old aunt to Waterhaven at the beginning of September. There has been a significant improvement in their health, their
enjoyment of life and their contentment which is all due to the ethos and quality of care they are receiving. The staff are very professional and caring, and there is always a warm welcome for visitors. We are delighted with the quality of care and have no hesitation in recommending Waterhaven in Chichester.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you for your kind feedback. Were delighted to hear how well your uncle and aunt have settled at Waterhaven and that youve seen such a positive improvement in their wellbeing. Our team truly values providing warm, professional care, and your comments mean a great deal to them. Thank you for your trust and recommendation.
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Review of

Waterhaven Place

from A M (Son of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was initially impressed by the standard and cleanliness of Waterhaven, admittedly it is newly built. The staff were very polite, professional and helpful. The home services and support satisfied all aspects of my mother's needs; the respite care enabled me to fully relax whilst on my holiday. My mother
settled in and made friends. The staff achieve the correct balance between gentle encouragement to participate versus respecting the resident's wishes. The outing activities are varied and well organised. Overall, my mother enjoyed her stay and was made very comfortable by the caring staff.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for taking the time to share your thoughtful feedback. Were delighted to hear that your mother enjoyed her stay with us and that you were able to fully relax during your time away. Its wonderful to know that she settled in well, made friends, and felt supported by our team.
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Review of

Waterhaven Place

from Andrew M (Son of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have some experience of care homes as I had the sad task of finding one for my late father, and we ended up with real duds. I was braced for being disappointed by Waterhaven, where my mother is enjoying respite care. It is in a different zone from the other care homes we tried. The facilities are
good, the food is absolutely excellent (and that really lifts the spirits). What makes this place so special however is the staff. Every member of staff is positive, active, tireless and professional. Nobody has a magic wand, of course, but they do subscribe to the notion that nothing is too much trouble. My mum wants to get home, but the whole family knows that she could not be in a better place.
Reply from Ruby Pratt, Deputy Manager at Waterhaven PlaceThank you very much for such wonderful words Andrew. It truly has been so special to be able to support mum in the time that we have so far. We're a very proud team to read the beautiful words you have put - it is our pleasure to have gotten to know you and mum so well.
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Review of

Waterhaven Place

from Alec L (Respite Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent two weeks at Waterhaven Place for respite care, after hip replacement surgery, and I could not have wished for better care. All of the staff there were friendly, helpful and could never do enough for you. Every need was catered for, the amenities were marvellous, everywhere was spotlessly clean,
the food was excellent and lots of entertaining activities were laid on. Whilst I was there, I witnessed the way dementia patients were treated with incredible kindness, compassion, patience and understanding. All in all, it was a very nice experience.
Reply from Ruby Pratt, Deputy Manager at Waterhaven PlaceThank you so much Alec, for such a wonderful review! I speak on behalf of the team when I say what a genuine pleasure it was to have supported you during your stay. We are all wishing you the very best of luck for continued recovery, and we hope to see you at our community events soon! Take care
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Review of

Waterhaven Place

from M B (Respite Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all from the bottom of my heart for your wonderful care and for making me better. I shall miss you all - the friendliness and companionship.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you for the 5 star review. We are so pleased you enjoyed your stay with us and we miss you too.
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Review of

Waterhaven Place

from Doreen L (Respite Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff. Reassured by the fact that staff are always on hand and can ring my bell if I need anything. It made me feel safe and secure. Lots of activities and things to join in with, and beauty treatments to enjoy. Visitors are always welcome and can stay for meals. Excellent choice of
food and always more available. I have enjoyed the exercises; they are good fun. Would recommend always.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you for the positive feedback, we are so pleased you enjoyed your stay with us and look forward to you returning in the future.
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Review of

Waterhaven Place

from Maureen Q (Wife of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Waterhaven Place enough. My husband has been a resident there for the past 4 weeks. Their care goes even above the call of duty.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven PlaceThank you so much for this lovely review! Our team are very passionate about giving the very best of care to the residents here at Waterhaven Place and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.
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Awards / Recognitions (1)

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