Care Home Owned by Connaught Care Group in West Sussex
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Sussex for Connaught Care Group are showing below.
View the details of all 6 locations (with 199 reviews) owned by Connaught Care Group
Connaught Care Group Locations in West Sussex (1)
Waterhaven Place
9.1
7 reviews
Sandpiper Road, Chichester PO20 2NZ
"After a difficult experience at another care home we were recommended to see this new home in Chichester and, as a result, moved our 93…" Read all 7 reviews
Location Type Care Home
Waterhaven Place Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents. Nestled in Chichester, Waterhaven Place offers residential and dementia care with the perfect blend of comfort… Read more about Waterhaven Place
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 83 Rooms
- from £1,695 / week
Connaught Care Group Reviews in West Sussex (7)
9.7
Connaught Care Group has a Group Review Score of 9.7 (9.702) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Connaught Care Group must have a Review Score.
Review of
Waterhaven Place
from Thomas B (Nephew of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a difficult experience at another care home we were recommended to see this new home in Chichester and, as a result, moved our 93 year old uncle who has dementia and our 90 year old aunt to Waterhaven at the beginning of September. There has been a significant improvement in their health, their
enjoyment of life and their contentment which is all due to the ethos and quality of care they are receiving. The staff are very professional and caring, and there is always a warm welcome for visitors. We are delighted with the quality of care and have no hesitation in recommending Waterhaven in Chichester.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place
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Review of
Waterhaven Place
from A M (Son of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was initially impressed by the standard and cleanliness of Waterhaven, admittedly it is newly built. The staff were very polite, professional and helpful. The home services and support satisfied all aspects of my mother's needs; the respite care enabled me to fully relax whilst on my holiday. My mother
settled in and made friends. The staff achieve the correct balance between gentle encouragement to participate versus respecting the resident's wishes. The outing activities are varied and well organised. Overall, my mother enjoyed her stay and was made very comfortable by the caring staff.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place
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Review of
Waterhaven Place
from Andrew M (Son of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have some experience of care homes as I had the sad task of finding one for my late father, and we ended up with real duds. I was braced for being disappointed by Waterhaven, where my mother is enjoying respite care. It is in a different zone from the other care homes we tried. The facilities are
good, the food is absolutely excellent (and that really lifts the spirits). What makes this place so special however is the staff. Every member of staff is positive, active, tireless and professional. Nobody has a magic wand, of course, but they do subscribe to the notion that nothing is too much trouble. My mum wants to get home, but the whole family knows that she could not be in a better place.
Reply from Ruby Pratt, Deputy Manager at Waterhaven Place
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Review of
Waterhaven Place
from Alec L (Respite Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I spent two weeks at Waterhaven Place for respite care, after hip replacement surgery, and I could not have wished for better care. All of the staff there were friendly, helpful and could never do enough for you. Every need was catered for, the amenities were marvellous, everywhere was spotlessly clean,
the food was excellent and lots of entertaining activities were laid on. Whilst I was there, I witnessed the way dementia patients were treated with incredible kindness, compassion, patience and understanding. All in all, it was a very nice experience.
Reply from Ruby Pratt, Deputy Manager at Waterhaven Place
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Review of
Waterhaven Place
from M B (Respite Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you all from the bottom of my heart for your wonderful care and for making me better. I shall miss you all - the friendliness and companionship.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place
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Review of
Waterhaven Place
from Doreen L (Respite Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly, helpful staff. Reassured by the fact that staff are always on hand and can ring my bell if I need anything. It made me feel safe and secure. Lots of activities and things to join in with, and beauty treatments to enjoy. Visitors are always welcome and can stay for meals. Excellent choice of
food and always more available. I have enjoyed the exercises; they are good fun. Would recommend always.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place
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Review of
Waterhaven Place
from Maureen Q (Wife of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise the staff at Waterhaven Place enough. My husband has been a resident there for the past 4 weeks. Their care goes even above the call of duty.
Reply from Cheryl Tyson, Customer Relations Manager at Waterhaven Place
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Awards / Recognitions (1)
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