Connaught Care Group in Wiltshire | 1 Care Home

Review of
Willowbrook View
from Jacquie B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My Mum was 99 in December 2025 and had a hospital appointment on her actual birthday. I thought it would be lovely to take Mum to Willowbrook on the day before her birthday to celebrate with staff and residents before Mum went into Respite on the 19th December.

We decided to have some lunch with

Mum and my husband, Brother and Sister in law came too.

All the team did Mum proud. We didn't
know they had booked the private dining room for us. They had also put banners and balloons in the room for Mum.

The chef had baked Mum a cake which was beautiful and they even gave Mum a Birthday Box from all the staff/team.

It really made her day so again, a huge thank you to everyone involved.

Reply from zoe mccarthy, customer relations manager at Willowbrook ViewHi Jacquie, We are so pleased you had such a lovely experience at Willowbrook. We loved celebrating Mums 99th Birthday with her and her family.
Please come back anytime and Thank you for the lovely feedback.

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Review of
Willowbrook View
from J C (Goddaughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

A lovely warm welcoming home, superb staff - so very friendly and caring. Comfortable and light rooms excellent facilities, good range of activities.
Meals look tasty, lovely restaurant feel with linen napkins and printed menus.

Reply from zoe mccarthy, customer relations manager at Willowbrook ViewThank you for the lovely feedback. Please come back and see us again soon and we are glad you had a lovely visit.

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Review of
Willowbrook View
from Joanne C (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

My mother in law is a resident at Willowbrook view, she has been there since April 2025,
I can not praise the staff and facilities enough, everyone are so friendly and helpful and my Mother in law has settled in so well.
There are fantastic activities and entertainment to engage her each day and she

loves going out on the trips too..
Truly lovely place with a beautiful atmosphere and welcoming feel..

Reply from zoe mccarthy, customer relations manager at Willowbrook ViewHi Joanne. What lovely feedback. I am so pleased your mother in law is having such a wonderful time here at Willowview.

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Review of
Willowbrook View
from Cath W (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

I found the staff all very polite and hard working, plus always willing to stop and talk and, more importantly, listen to the residents and their families. The care home is always clean and welcoming.

Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your kind words. We're delighted to hear that you find our team polite, hardworking, and approachable. Listening to and supporting both our residents and their families is at the heart of what we do, and it's wonderful to know this is being felt. We also really appreciate your comments about the home being clean and welcoming - creating a comfortable environment is very important to us. Your feedback means a great deal to the whole team.

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Review of
Willowbrook View
from D S (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

The care and attention given to our friend and ourselves as visitors showed that the care home has the best interests of everyone at its heart. This is something very rare these days and is to be applauded. Care is a vacation, and Willowbrook has been blessed with a great team. They spent a lot of time

trying to ensure that they could meet our friends' eating requirements. Yes, it's a new care home and always learning to further their team, but person centred care time and a willingness to go the extra mile is an excellent start for clients, visitors, and to have happy staff.

Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you for your kind words, I will be sure to pass them onto the team. It was a pleasure to care for your friend, and we enjoy your regular visits.

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Review of
Willowbrook View
from A H (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

A lovely home, with great staff and facilities.
It also has an impressive activities programme.

Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our home, team, and facilities. Your feedback means a lot to us and to the staff who work so hard to make our home welcoming and vibrant.

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Review of
Willowbrook View
from Anna L (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

We were apprehensive and had lots of worries about placing mum into respite care, however, we can't thank you enough for the patience, kindness, warmth and support that the whole Willowbrook team showed mum (and us). This was always going to be an emotional time for us but we cannot praise you enough

for making it an easier transition. We feel so lucky to have found you! Never heard of or have seen a care home as wonderful as this. Thank you!

Reply from Christopher Guest, Customer Relations Manager at Willowbrook ViewThank you for this wonderful review of our home, we are delighted that we have been able to make such a difference in your mum's life. Our whole home approach to enriching our residents lives is something we are incredibly proud of here at Willowbrook View, and I will be sure to share your kind review with the rest of our team.

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Review of
Willowbrook View
from Catherine C (Daughter-in-law of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

What a welcoming and beautiful environment, luxury size bedrooms and ensuites. Lovely inviting bistro area. My mother-in-law is ejoying the atmosphere and food. Everyone is so friendly. Highly recommend.

Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your lovely review. We're delighted to hear that you and your mother-in-law are enjoying the welcoming atmosphere, spacious accommodation, and our bistro area. It's wonderful to know she's settling in well and enjoying the food and company. Your kind words mean a great deal to our team, and we truly appreciate your recommendation. If there's ever anything more we can do, please don't hesitate to let us know.

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Review of
Willowbrook View
from J L (Granddaughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

I'm relieved my grandmother has found such a caring and beautiful home to relax in. Everyone is so welcoming at Willowbrook View. An exceptional care home for the elderly. Thanks for making us so welcome when we visited.

Reply from Christopher Guest, Customer Relations Manager at Willowbrook ViewThank you for this wonderful review of our home, Willowbrook View. It was great to read that your grandmother had a relaxing stay and the family felt reassured of her care whilst with us. Should you wish to bring her for a cup of tea and cake we would be delighted to see you both again.

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Review of
Willowbrook View
from B C (Respite Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

I was worried about doing this respite stay but made my mind up and decided I needed to go ahead,
It has been a good decision. Everyone is kind, respectful, always willing to help and considerate of our needs.

Reply from Christopher Guest, Customer Relations Manager at Willowbrook ViewThank you for this wonderful review. We are so pleased that you had an enjoyable respite stay with us and look forward to seeing you again on your next stay at Willowbrook View. Please do pop in for a cup of tea and cake as our teams and residents will be very pleased to see you soon.

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Review of
Willowbrook View
from Simon C (Grandson of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My gran stayed here for a respite stay and she hasn't stopped talking about it since she got home. The home is like a 5 star hotel, the staff are friendly and down to earth and clearly have a passion for caring for the people who live there. They have a minibus for trips out and families can have lunch

together. A really well run home and I'm sure gran will be coming back for another stay.

Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you for your kind words! I'll be sure to pass them on to the team. We're so pleased to hear your Gran enjoyed her time with us, and we hope to welcome her back again in the future.

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Review of
Willowbrook View
from Graham D (Nephew of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

Over four visits this spring, my wife and I have been consistently impressed by the warm, welcoming atmosphere and outstanding care at Willowbrook View in Swindon. In newly landscaped grounds near canal towpaths, it offers peaceful outdoor activity and easy access to local amenities, including a nearby

pub/restaurant and Waitrose. A memorable moment was seeing two herons while our grandson joyfully pushed his Great Great Uncle along the tow-path, a heartwarming, multi-generational experience.

Inside, the care continues. Staff are genuinely kind and attentive to both residents and visitors, creating a true sense of community. The food is exceptional, and the bistro and bar team go above and beyond to provide compassionate service in a relaxed, uplifting setting. The interiors are beautifully maintained, and we were pleased to see my uncle finish a tailored exercise session with the in-house physical trainer.

Willowbrook View feels like a five-star hotel-with all the warmth of home.

Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your thoughtful and heartwarming review. It means the world to us to hear Willowbrook View.We're delighted that the landscaped grounds and peaceful setting by the canal have added to your experience-and what a beautiful memory you've shared of your grandson and Great Great Uncle enjoying that special moment together. That truly captures the spirit of community and family we strive to nurture here.It's also wonderful to know that our team's dedication has stood out to you-from the care staff to the bistro and bar team. We believe that kindness, attentiveness, and a sense of belonging make all the difference, and your words reaffirm that we're on the right path.We'll be sure to share your compliments with the wider team, especially the physical trainer who supported your uncle's tailored session. Your feedback encourages us to keep providing the exceptional, person-centred care we're proud of.We look forward to welcoming you back soon.

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Care Home Owned by Connaught Care Group in Wiltshire

Connaught Care Group Locations in Wiltshire (1)

Connaught Care Group Reviews in Wiltshire (12)

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

Willowbrook View

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