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Care Home Owned by Connaught Care Group in Wiltshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Connaught Care Group in Wiltshire

Only the locations & reviews in Wiltshire for Connaught Care Group are showing below.

View the details of all 6 locations (with 247 reviews) owned by Connaught Care Group

Connaught Care Group Locations in Wiltshire (1)

 - Browse 1 Care Home owned by Connaught Care Group in Wiltshire
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Willowbrook View
1 Barwell Avenue, Wichelstowe, Swindon SN1 7EY 
9.9 21 reviews
Willowbrook View, Swindon, Wiltshire
"When my mother became a resident at Willowbrook View in the Autumn last year, she was in a sorry state after being in and out of hospital.…"   Read all 21 reviews
  • from £1,695 / week
  • 84 Rooms
Location Type Care Home

Willowbrook View is the latest, all inclusive, addition to the award-winning Connaught Care Collection family of care homes. Situated on the historic land of Wichelstowe, commonly known as the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Connaught Care Group Reviews in Wiltshire (21)

9.9

Connaught Care Group has a Group Review Score of 9.9 (9.883) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Connaught Care Group must have a Review Score.

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Review of

Willowbrook View

from Cassie M (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother became a resident at Willowbrook View in the Autumn last year, she was in a sorry state after being in and out of hospital. Within a few weeks she was looking so much better, her overall health has improved, her hair and nails are lovely and she is clearly very well cared for. As soon
as we arrived all the staff were warm and friendly, willing to assist with anything we needed. My mother is able to join the varied activities and the staff have facilitated her contact with the local church. We enjoy our visits as a family and feel welcomed and helped by the staff. The facilities are always scrupulously clean, thanks to the housekeeping staff. My mother's room has everything she needs and is comfortable, warm and inviting. I have valued the communication from staff, letting me know about any changes in her health care or concerns if they have any. We are so pleased she is in such a safe and supportive environment.
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewThank you, Cassie, for your kind and thoughtful review. We are so pleased to hear how well your mother has settled since joining Willowbrook View, especially after such a difficult period. Its wonderful to know her health and wellbeing have improved and that she feels comfortable, cared for, and supported.

Your comments about our warm and friendly team mean a great deal. Were delighted that your mother enjoys the activities and remains connected to her church, as supporting personal interests is very important to us.

Were also grateful for your recognition of our housekeeping team and for your kind words about the home environment. Its lovely to hear that you enjoy your visits and feel welcomed. Keeping families informed is a priority, so were pleased you value our communication.

Most importantly, were glad you feel your mother is safe and well cared for.
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Review of

Willowbrook View

from Susan S (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care home & facilities, particularly Kim the hairdresser. The staff are caring & approachable, friendly & always on hand for every problem or query that arises. The food is very high quality, hearty & nutritious. The social events are fabulous particularly the Christmas Nativity & Valentines
afternoon tea, so lovely to see the elderly residents so happy!
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewDear Susan,

Thank you for your wonderful review and for taking the time to share your experience at Willowbrook View. We are delighted to hear that you appreciate the care, facilities, and warm environment within our home.

Your kind comments about our staff mean a great deal to us. Our team works hard to ensure residents feel comfortable, supported, and happy each day, so it is lovely to hear that their caring and approachable nature has made such a positive impression.

We are also pleased you mentioned Kim, our hairdresser. She is a valued part of our community and we will be sure to pass on your kind words to her.

It is wonderful to know that you and the residents enjoy the meals and social events, especially occasions like the Christmas Nativity and Valentines afternoon tea. Seeing residents happy and engaged is exactly what we strive for.
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Review of

Willowbrook View

from Alison F (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has enjoyed her stay at Willowbrook View. The staff work really hard and are lovely with the residents. The home is lovely and kept very clean. Even though food is nice sometimes more individual choice for the cost. There is however a couple of things I am not happy with. I was informed the care
plan would only be done after contract was signed and payment made. I have asked 4 times to see it but never did. The dr situation was not as stated in the contract! There is no point of contact, no one around to ask.
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewDear Alison,

Thank you for taking the time to share your feedback about your mum's stay at Willowbrook View. We are pleased to hear that she has enjoyed her time with us and that you find the home clean and welcoming. Your kind comments about our team are greatly appreciated, as our staff work hard to provide compassionate care and support to all residents.

We also appreciate your feedback regarding the food. We aim to provide a variety of choices and will share your comments with our kitchen team as we continue to review menus and options to better meet residents' preferences.

We are sorry to read about your concerns regarding the care plan and GP arrangements. This is not the experience we want families to have. Care plans should be accessible to residents and their families, and we apologise if this was not provided when requested.

Please feel free to contact the home and speak with the management team so we can discuss your concerns further.
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Review of

Willowbrook View

from J D (Granddaughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a really lovely experience, the facilities are incredible, and the staff go above and beyond; they are truly amazing. Willowbrook feels like a family environment, and it is really lovely to be a part of it.
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewThank you so much for your kind review, Jemma.

Were delighted to hear that you had such a lovely experience and that the facilities and team made such a positive impression. Creating a warm, family-like environment is incredibly important to us at Willowbrook, so its wonderful to know that you felt part of that.

Your kind words about our staff mean a great deal, and we will be sure to share your feedback with the whole team. Thank you again for taking the time to leave such a thoughtful review.
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Review of

Willowbrook View

from A D (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good
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Review of

Willowbrook View

from M W (Respite Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've had lovely time and hope to come back. Staff have been very kind and helpful (I don't know how they put up with me!)
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewDear Margaret,

Thank you so much for your lovely review. It truly means the world to us that youve had such a wonderful time with us.

Your kind words about our team are greatly appreciated. Please dont worry theres nothing to put up with! It has been an absolute pleasure having you with us. Your warmth and sense of humour have brightened our days just as much as we hope weve brightened yours.

Were so pleased you felt supported and cared for, and we would be absolutely delighted to welcome you back anytime.
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Review of

Willowbrook View

from Chris G (Son of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting my father was a pleasure the care and attention to resident was outstanding,always greeted by staff who where on duty with a smile asking if anything was required if it was they obliged without issues home was clean and warm for residents and amenities available excellent. You all should be
proud of your commitment to residents and visitors alike.
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewDear Chris,

Thank you so much for taking the time to share such a wonderful review.

Were truly delighted to hear that visiting your father has been a pleasure and that youve found the care and attention provided by our team to be outstanding. It means a great deal to us that you felt welcomed by our staff and supported whenever you needed anything. Creating a warm, clean and comfortable environment where both residents and their families feel at ease is something we are very proud of.

Your kind words about our teams commitment will be shared with everyone here feedback like yours really does make a difference and reinforces why we do what we do.

Thank you again for your thoughtful comments and for placing your trust in us.
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Review of

Willowbrook View

from Debra P (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The placement is very well run, friendly + welcoming to family, friends and resident. My mum has improved in her mental health and independence of eating + verbalising, socialising. The care given is just like home + family communications with family + staff very good and feel it really is a home and
everyone is a family.
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewHi Debra,
Thank you so much for your wonderful review.
We are absolutely delighted to hear that you feel the placement is well run, friendly, and welcoming to family, friends and residents. It means a great deal to us that you feel it truly is a home where everyone is part of one family.
Were especially pleased to hear about your mums improvements in her mental health, independence with eating, verbalising and socialising. Supporting our residents to grow in confidence and maintain their independence wherever possible is at the heart of what we do, so your feedback is incredibly encouraging for the whole team.
Its also lovely to know that you feel communication between family and staff has been very good. We strongly believe that open, supportive communication is key to providing the best possible care.
Thank you again for taking the time to share your experience it truly means so much to all of us.
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Review of

Willowbrook View

from Deborah G (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is 95 years old and had no previous respite care experience. She was very reluctant to go, however, I would say after the first day she was happy and participating in activities. The activity and care staff are exceptional, Johnny and Ellie especially! When we left my mum looked amazing. She
said "Well I'll definitely go back here". I feel so pleased I have found somewhere I feel more than happy to leave my mum.
Reply from Mathan Mohan Balasubramaniyan, General Manager at Willowbrook ViewThank you so much, Deborah, for taking the time to share such a kind review. Were delighted to hear that your mum settled in so quickly and felt happy and involved in the activities, especially as it was her first experience of respite care. Your kind words about our team mean a great deal to us, and well be sure to pass your thanks on to Johnny, Ellie, and the rest of the care and activities staff. Knowing your mum left feeling happy and well cared for, and that you felt confident leaving her with us, truly means everything. We would be more than happy to welcome your mum back anytime.
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Review of

Willowbrook View

from Jacquie B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was 99 in December 2025 and had a hospital appointment on her actual birthday. I thought it would be lovely to take Mum to Willowbrook on the day before her birthday to celebrate with staff and residents before Mum went into Respite on the 19th December.


We decided to have some lunch with

Mum and my husband, Brother and Sister in law came too.


All the team did Mum proud. We didn't
know they had booked the private dining room for us. They had also put banners and balloons in the room for Mum.


The chef had baked Mum a cake which was beautiful and they even gave Mum a Birthday Box from all the staff/team.


It really made her day so again, a huge thank you to everyone involved.

Reply from zoe mccarthy, customer relations manager at Willowbrook ViewHi Jacquie, We are so pleased you had such a lovely experience at Willowbrook. We loved celebrating Mums 99th Birthday with her and her family.
Please come back anytime and Thank you for the lovely feedback.
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Review of

Willowbrook View

from J C (Goddaughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely warm welcoming home, superb staff - so very friendly and caring. Comfortable and light rooms excellent facilities, good range of activities.
Meals look tasty, lovely restaurant feel with linen napkins and printed menus.
Reply from zoe mccarthy, customer relations manager at Willowbrook ViewThank you for the lovely feedback. Please come back and see us again soon and we are glad you had a lovely visit.
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Review of

Willowbrook View

from Joanne C (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law is a resident at Willowbrook view, she has been there since April 2025,
I can not praise the staff and facilities enough, everyone are so friendly and helpful and my Mother in law has settled in so well.
There are fantastic activities and entertainment to engage her each day and she
loves going out on the trips too..
Truly lovely place with a beautiful atmosphere and welcoming feel..
Reply from zoe mccarthy, customer relations manager at Willowbrook ViewHi Joanne. What lovely feedback. I am so pleased your mother in law is having such a wonderful time here at Willowview.
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Review of

Willowbrook View

from Cath W (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff all very polite and hard working, plus always willing to stop and talk and, more importantly, listen to the residents and their families. The care home is always clean and welcoming.
Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your kind words. We're delighted to hear that you find our team polite, hardworking, and approachable. Listening to and supporting both our residents and their families is at the heart of what we do, and it's wonderful to know this is being felt. We also really appreciate your comments about the home being clean and welcoming - creating a comfortable environment is very important to us. Your feedback means a great deal to the whole team.
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Review of

Willowbrook View

from D S (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to our friend and ourselves as visitors showed that the care home has the best interests of everyone at its heart. This is something very rare these days and is to be applauded. Care is a vacation, and Willowbrook has been blessed with a great team. They spent a lot of time
trying to ensure that they could meet our friends' eating requirements. Yes, it's a new care home and always learning to further their team, but person centred care time and a willingness to go the extra mile is an excellent start for clients, visitors, and to have happy staff.
Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you for your kind words, I will be sure to pass them onto the team. It was a pleasure to care for your friend, and we enjoy your regular visits.
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Review of

Willowbrook View

from A H (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely home, with great staff and facilities.
It also has an impressive activities programme.
Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our home, team, and facilities. Your feedback means a lot to us and to the staff who work so hard to make our home welcoming and vibrant.
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Review of

Willowbrook View

from Anna L (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were apprehensive and had lots of worries about placing mum into respite care, however, we can't thank you enough for the patience, kindness, warmth and support that the whole Willowbrook team showed mum (and us). This was always going to be an emotional time for us but we cannot praise you enough
for making it an easier transition. We feel so lucky to have found you! Never heard of or have seen a care home as wonderful as this. Thank you!
Reply from Christopher Guest, Customer Relations Manager at Willowbrook ViewThank you for this wonderful review of our home, we are delighted that we have been able to make such a difference in your mum's life. Our whole home approach to enriching our residents lives is something we are incredibly proud of here at Willowbrook View, and I will be sure to share your kind review with the rest of our team.
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Review of

Willowbrook View

from Catherine C (Daughter-in-law of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a welcoming and beautiful environment, luxury size bedrooms and ensuites. Lovely inviting bistro area. My mother-in-law is ejoying the atmosphere and food. Everyone is so friendly. Highly recommend.
Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you so much for your lovely review. We're delighted to hear that you and your mother-in-law are enjoying the welcoming atmosphere, spacious accommodation, and our bistro area. It's wonderful to know she's settling in well and enjoying the food and company. Your kind words mean a great deal to our team, and we truly appreciate your recommendation. If there's ever anything more we can do, please don't hesitate to let us know.
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Review of

Willowbrook View

from J L (Granddaughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm relieved my grandmother has found such a caring and beautiful home to relax in. Everyone is so welcoming at Willowbrook View. An exceptional care home for the elderly. Thanks for making us so welcome when we visited.
Reply from Christopher Guest, Customer Relations Manager at Willowbrook ViewThank you for this wonderful review of our home, Willowbrook View. It was great to read that your grandmother had a relaxing stay and the family felt reassured of her care whilst with us. Should you wish to bring her for a cup of tea and cake we would be delighted to see you both again.
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Review of

Willowbrook View

from B C (Respite Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried about doing this respite stay but made my mind up and decided I needed to go ahead,
It has been a good decision. Everyone is kind, respectful, always willing to help and considerate of our needs.
Reply from Christopher Guest, Customer Relations Manager at Willowbrook ViewThank you for this wonderful review. We are so pleased that you had an enjoyable respite stay with us and look forward to seeing you again on your next stay at Willowbrook View. Please do pop in for a cup of tea and cake as our teams and residents will be very pleased to see you soon.
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Review of

Willowbrook View

from Simon C (Grandson of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran stayed here for a respite stay and she hasn't stopped talking about it since she got home. The home is like a 5 star hotel, the staff are friendly and down to earth and clearly have a passion for caring for the people who live there. They have a minibus for trips out and families can have lunch
together. A really well run home and I'm sure gran will be coming back for another stay.
Reply from Natasha Stone, Deputy Manager at Willowbrook ViewThank you for your kind words! I'll be sure to pass them on to the team. We're so pleased to hear your Gran enjoyed her time with us, and we hope to welcome her back again in the future.
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Awards / Recognitions (1)

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