Care Home Owned by Connaught Care Group in Hampshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Connaught Care Group in Hampshire

Only the locations & reviews in Hampshire for Connaught Care Group are showing below.

View the details of all 6 locations (with 188 reviews) owned by Connaught Care Group

Connaught Care Group Locations in Hampshire (1)

1 Care Home owned by Connaught Care Group in Hampshire
Portsdown View

St Agnes Close, Bedhampton, Havant PO9 3FJ 

9.9 59 reviews
"My experience at Portsdown View Care Home is excellent in every way. All staff are so kind and helpful. I cannot find any fault with…"   Read all 59 reviews
Location Type Care Home

Welcome to Portsdown View, where luxury living and exceptional care come together to create a truly one-of-a-kind experience. The 5-star, all-inclusive home is nestled in the charming town of Bedhampton and offers 71 beds of later life living, complete… Read more about Portsdown View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 71 Rooms
  • from £1,691 / week

Connaught Care Group Reviews in Hampshire (59)

9.7

Connaught Care Group has a Group Review Score of 9.7 (9.660) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Connaught Care Group must have a Review Score.

Overall Experience
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Review of

Portsdown View

from Gloria B (Resident) published on 1 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Portsdown View Care Home is excellent in every way. All staff are so kind and helpful. I cannot find any fault with anyone. I call Portsdown Care home my hotel! Ratings 5*
Reply from Stella Austin, Customer Relationship Manager at Portsdown View

Thank you for your thoughtful feedback. We're so pleased to know that you're enjoying your time at Portsdown View Care Home. It's always encouraging to hear when residents feel at home, and we're committed to continuing to provide a comfortable and supportive environment. Your feedback is greatly appreciated.

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Review of

Portsdown View

from Louise P (Granddaughter of Resident) published on 22 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at portsdown view for over a year now, after being apprehensive about moving from her home to a care setting, as a family we couldn't be more pleased. Staff at portsdown view are like a second family to nan and went above and beyond to ensure she settled and have continued
to do so since to make sure she is happy and comfortable.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for your feedback .We're pleased your nan feels at home at Portsdown View, and we'll share your lovely feedback with the team.

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Review of

Portsdown View

from J H (Respite Resident) published on 10 September 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Portsdown View Care Home came highly recommended to me for a period of respite care following major surgery. The experience was entirely new and can only be described as a relaxed, friendly hotel. Every facility is provided, from hairdressing, barbers, and beauty salon. Various dining rooms, a bistro
and a lovely room for entertaining family and friends. Everywhere tastefully decorated, encouraging people to mix. The staff were friendly and caring, but like everywhere also found themselves overworked at times. My experience gave me all I needed, peace, time to read and sleep. Would highly recommend.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for your kind words and recommendation. Were delighted you felt comfortable and well cared for during your stay."

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Review of

Portsdown View

from J G (Daughter of Resident) published on 1 September 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited Portsdown View a few weeks ago, Dad was very impressed with the facilities, the staff and residents feed back. All the activities and food are first class. We were invited to lunch.
Dad chose Portsdown View from the 2 that he narrowed it down to. He arrived today after a period in hospital
and smiled on entrance.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for the lovely update. Were so pleased your dad felt welcome and settled in with a smile. Ill pass your kind words on to the team.

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Review of

Portsdown View

from K H (Friend of Resident) published on 20 June 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My life long friend spent the last days of her life being cared for with the upmost respect, compassion and professionalism from all the staff she encountered. Daily I witnessed the kindness, affection and support she received from a total team, regardless of appointed roles. Connaught management can
be justly proud of their staff who will always go beyond the letter of their contracts. The final journey my friend took was in peace, pain free and total comfort, in a tranquil environment, for which I will always be eternally grateful.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking time to review our service .It means a great deal to our team to know that we were able to provide comfort and dignity during such an important time. We're truly honoured to have been part of your friend's final journey.

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Review of

Portsdown View

from R S (Daughter of Resident) published on 17 June 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make the decision to seek a care home for my elderly mother in law. I started my search using CQC website. From our initial contact to moving in. I continue to be impressed with the professional and caring way we have treated. The whole process has been smooth and communication has been
open and regular. I am grateful for the help and personal service that we have received from Portsdown view.
The rooms are beautifully furnished, the entrance is fresh and welcoming. Staff stop to say hello, residents all present as being well respected and listened to. The choice of activities and the menu options are outstanding.
The process of placing a loved one into residential care is stressful and heart wrenching, however with the support and kindness of Portsdown view I am confident that my family member will thrive and as a family we will be reassured that they are safe, happy and cared for.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for sharing such kind and thoughtful feedback. We understand how difficult it can be to make the decision to move a loved one into care, and we are so pleased to know that you felt supported throughout the process.At Portsdown View, we are committed to creating a welcoming, homely environment where residents feel safe, respected, and cared for, while families can have peace of mind. Hearing that you value the care, communication, and atmosphere within the home means so much to our whole team.We are delighted to be able to care for your mother-in-law and to welcome your family into our community. Please know that we are always here if you ever need support or wish to share any thoughts.

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Review of

Portsdown View

from E D (Friend of Resident) published on 29 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were visiting a friend and had a lovely tea and tour around the home. The facilities are more like a first class hotel. Very impressive and everyone was very friendly and helpful.
Reply from Pippa Mafunga, General Manager at Portsdown View

We're glad to hear that you enjoyed your visit and had such a positive experience. It was a pleasure having you, and we're happy the facilities and our team made a lasting impression. You're always welcome back hope to see you again soon.

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Review of

Portsdown View

from A A (Respite Resident) published on 12 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I absolutely enjoyed my stay. All the staff are fantastic all very attentive. Beautiful food, excellent facilities. Definitely recommend to anyone. Looking forward to returning in the summer.
Reply from Pippa Mafunga, General Manager at Portsdown View

We're so pleased to hear you had a great stay and that our team made a positive impression. Its great to know you enjoyed the food and facilities. We truly appreciate your recommendation and look forward to welcoming you back this summer!

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Review of

Portsdown View

from N K (Husband of Resident) published on 9 May 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has just spent 2 weeks respite care at Portsdown View, and this is the second time we have used the respite facilities. My wife looks forward to this and it enables me as her full time carer to go on holiday with my family. We know she is being well looked after whilst in the home and my family
and I can rest assured she is in good hands. All the staff are welcoming and very helpful for my wife's needs. We are so happy with the service we will be encouraging another visit for her in August.
Reply from Pippa Mafunga, General Manager at Portsdown View

It's great to hear that your wife has enjoyed her stays with us and that respite care at Portsdown View has supported you in spending quality time with your family. Knowing that you feel confident in the care she receives means a lot to our team. We look forward to welcoming her again and continuing to provide the support she needs

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Review of

Portsdown View

from Peter C (Son of Resident) published on 7 May 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed in Portsdown View for four weeks for respite care after breaking her arm. We found the care home by chance whilst searching for homes on the internet, and we're very glad we did. The care given to mum was first-class. We can't fault it in any way - all the staff were wonderful and nothing
was too much trouble. The facilities at the home are amazing and the whole atmosphere of the place is more that of a hotel than a care home. The room was spacious and comfortable - mum said she'd never slept in such a comfortable bed - with a nice outlook over a small garden. Mum didn't socialise much although we tried to persuade her to, but had she wanted to then all the facilities were there for mixing with other residents. We're grateful to everyone for the care they gave and wouldn't hesitate to use Portsdown View again in the future if the need arose.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for your feedback .We're delighted to hear that your mother felt comfortable and well cared for during her stay at Portsdown View. It means a great deal to our team to know their efforts made a positive difference.We're glad the Portsdown View met your expectations, and we truly appreciate your trust in us. Should you or your family need our support again in the future, we would be honoured to welcome you back.

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Review of

Portsdown View

from Penny B (Respite Resident) published on 25 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I had major abdominal surgery at the end of March and was in hospital for a week. I had investigated places for a week's convalescent care afterwards and Portsdown View was only a 10 minute drive from where my daughter lives. I went to see the place before my operation and was so impressed that I
booked a weeks stay after leaving hospital.


When I stayed at Portsdown View I could not fault the staff, accommodation, managers and food provided in the restaurant. The staff were amazing and look after the residents with compassion and nothing is ever too much.


The residents who are there permanently have a lovely environment, are well looked after and are entertained with activities.


I would definitely recommend Portsdown View for a short or long stay.

Reply from Cheryl Tyson, Customer Relations Manager at Portsdown View

Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay with us, and we would be happy to welcome you back in the future!

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Review of

Portsdown View

from N P (Respite Resident) published on 9 April 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My family had a long haul holiday and was looking for respite for caring for elderly mother. I chose Portsdown view as previously visited and mother's sister is in full term care. My initial contact with the care home was very positive, excellent communications. A week prior to her arriving we had
an assessment review which was detailed and made me fill happy leaving my mother in their care. The accommodation, staff and managers were excellent and she received outstanding care and they provided constant activities to keep her engaged and made sure she felt as she was on holiday. The food standards were excellent, beautiful maintained facilities. I will certainly recommend and will use again. I can't thank the team enough for all they did and in such a positive manner.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for your kind words. It was a pleasure caring for your mother, and we're so glad she felt at home with us. We truly appreciate your trust and look forward to welcoming you again in the future!.

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Review of

Portsdown View

from M B (Son of Resident) published on 9 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents came in on respite after my mothers operation. Sadly they didn't mix much but I can't fault the staff. Care was carried out in full but any extra help was hit and miss when it came to exercises and physio. With regard to management, I can only thank the staff member in the bistro and another
in the office. Without their help and understanding I don't know what would have happened. Two incredible people!!
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience. We're truly sorry to hear that your parents didnt feel able to mix much during their stay, and we understand how important that social connection can be especially during recovery. We also take on board your comments regarding the inconsistency in support with exercises and physiotherapy. Your feedback is invaluable and will be shared with our team to help us improve in this area.We're grateful for your kind words about our staff, particularly the team members in the bistro and the office. It means a great deal to know that their compassion and support made such a difference to you and your family. Well be sure to pass along your heartfelt thank they will be touched to know how much their care meant to you.Wishing your mother a continued recovery at home .

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Review of

Portsdown View

from J A (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of Portsdown Views. My mum is in her first week of respite care there. The management of the whole experience has been brilliant. From the initial phone call I have felt reassured that my mum would be well looked after. The management have given excellent support, which has
been echoed by the whole staff. Everyone so welcoming and nurturing.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience . We're very delighted to hear that your first experience with Portsdown Views has been such a positive one. It means a lot to us to know that you've felt reassured and supported throughout the process of arranging your mum's respite care.Our team takes great pride in creating a welcoming and nurturing environment, and we're so pleased to hear that this has been your experience. We'll be sure to pass on your lovely feedback to all of the staff involved-they'll be thrilled to hear your feedback .

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Review of

Portsdown View

from A S (Son-in-law of Resident) published on 4 April 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff. Very attentive. Five star facilities. Recommend to all.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking time to review our service . We're thrilled to hear that you had such a positive experience within our home . Your recommendation means a lot to us .

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Review of

Portsdown View

from E M (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has spent 2 weeks here in respite care. I have seen more staff than residents and they are all very welcoming, friendly and caring. It is lovely and clean. Residents are well looked after. We had an 85th party for my mum, food was lovely and they made her a birthday cake and bought her flowers
which she loved, she has dementia so couldn't remember any of it. The family appreciated all the effort from the staff. So far everything has been positive.
Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you ever so much for such a lovely and kind review of Portsdown View. It has been our pleasure to care for your Mum, and I am so glad that you have had a very positive experience with us. Your kind words mean so much and I will share with the whole team.

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Review of

Portsdown View

from Charlotte G (Granddaughter of Resident) published on 4 February 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Portsdown View were incredible when my grandma needed respite care urgently. They went above and beyond to help her feel comfortable and made our whole family feel welcome. You are always greeted with a genuine smile. The food is excellent (especially the daily cakes) and there is a massive variety
of activities on offer. I felt confident that my grandma was safe and they acted quickly when she needed to go to hospital. We will definitely be returning to Portsdown View for any future care needs.
Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you so much for this wonderful review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

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Review of

Portsdown View

from Natalie H (Granddaughter of Resident) published on 3 February 2025
Submitted via Website • Report
Overall Experience 1.0 out of 5
Well where to start. Not sure if the care home messed up or the hospital but my grandad was dumped off at 8:30am to which no one was accepting responsibility. To my mum's shock she found a picture of my grandad on a social media site (may I add nothing had been signed to say this was allowed), which
caused a great upset to the whole family and he would be horrified if he knew. We were told we would be getting apology email - we are still waiting. Data Protection Breech:- I confronted management about the phone calls I was receiving about my grandad as I believed the first point of contact should have been my mum, to which I was told because I'm not POA I shouldn't have been contacted by law and they kept saying they didn't have my number. Very strange. The attention he got from the carers was good and they were the ones who asked how he was when he was admitted to hospital. From management we received no courtesy phone call nothing. The list could go on. Don't waste your hard earned money.
Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your concerns and appreciate how important these issues are to you and your family. As you will understand we are unfortunately unable to discuss resident-specific details publicly, but we have reached out to you directly to discuss your concerns. The well-being, dignity, and privacy of everyone in our care is of the utmost importance to us, and rest assured I'll do anything I can to resolve this issue. Warmest regards the General Manager at Portsdown View.

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Review of

Portsdown View

from A S (Friend of Resident) published on 27 December 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
We are non-residents who have been warmly welcomed into Portsdown View. We visit a resident and have very kindly been invited by the events manager to accompany our friend and to participate in a number of different activities within the home, which has been a delight. A member of my family has dementia,
who we care for, and accompanies me on our visits so it is lovely that she can join in too. We have been greeted by the manager and kindly shown round the home by the events manager, the facilities are first-class. All staff have been friendly, from the receptionist at arrival to all the carers that we have met, they recognise us and will stop and say hello. The environment is calm, spacious, homely and everything is so well-organised, we appreciate the staff's efforts and attentiveness. We enjoyed a wonderful afternoon tea today, our compliments go to the homes wonderful chef, thank you so much!
Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you so much for this lovely review. Our team are very passionate about making everyone fell welcome at Portsdown View. We hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

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Review of

Portsdown View

from Sarah M (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents went into Portsdown View in August 2024 after living with me for 18 months and it was the best decision we could have made. The home is lovely, it is always clean and tidy and the surroundings are inviting and relaxing. The food is always excellent and being able to have lunch in
the Bistro with Mum feels like our weekly treat. There is always something going on like gentle exercise, trips out, quizzes and crafting. The staff are just lovely and always make us feel welcome when we visit. They genuinely care about the residents and their families and this was demonstrated when my Dad passed away in November and the time leading up to his passing. They could not have been kinder and I feel safe in the knowledge that Mum isn't alone as she has this community supporting her.
Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you for your kind words in this wonderful review of Portsdown View Care Home. We are very proud of the care and commitment our teams show towards our residents and their families, and your feedback is highly valued across our company.

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Awards / Recognitions (1)

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