Connaught Care Group in Hampshire | 1 Care Home

Review of
Portsdown View
from P R (Nephew of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

An excellent visit to see my aunt. The staff were very caring and attentive, and I was impressed by the overall quality of the care in the home.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you very much for taking the time to share your comments following your visit with your aunt.
We are delighted to hear that you found our staff caring and attentive, and that you were impressed with the quality of care provided. Your feedback is greatly appreciated and will be shared with the team, who work hard to ensure residents and their families feel supported and welcomed.

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Review of
Portsdown View
from Karen D (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

My father has been at Portsdown View for nearly two years. He is very happy there, the staff, facilities and food have made his life have purpose and quality. The staff are consistently lovely, caring and patient. I visit him and leave in the knowledge he is safe, well-liked and looked after. I cannot

thank everyone enough, they reassure my father who means a great deal to me.

Reply from Stella Austin, Customer Relationship Manager at Portsdown ViewThank you Karen for your lovely feedback. We're so pleased to hear your father is happy at Portsdown View and that our staff, care and facilities give you both a peace of mind. It means a great deal to us as a team to know your father feels safe, supported and valued. Thank you for your trust.

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Review of
Portsdown View
from C L (Nephew of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

Your staff are wonderful. Richard, my uncle, has dementia but is happy and relaxed. It is miserable being in his situation, but he is sustained by the care your team give him. Thank you.

Reply from Stella Austin, Customer Relationship Manager at Portsdown ViewThank you for taking the time to share your thoughts. It means so much to know that our care is making a real difference and helping your uncle feel comfortable and supported. We shall share your feedback with our team. Thank you.

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Review of
Portsdown View
from M L (Friend of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

I always come twice a week to see my friend Hilda - I always find the staff so pleasant and friendly. I have had a few Sunday lunches and have always found them lovely.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for your lovely feedback. Were so pleased youre happy here and that our team and home make you and your loved ones feel welcome.

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Review of
Portsdown View
from Ruth P (Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Initial review overall, happy, nice looking, good garden, etc. Staff - majority are excellent and very caring, give us time and are observant of our needs. Very welcoming to our family and friends.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for your lovely feedback. Were so pleased youre happy here and that our team and home make you and your loved ones feel welcome.

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Review of
Portsdown View
from Tracy M (Friend of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff are responsive and attentive, kind and supportive. The management listen carefully to the needs of each resident. The rooms are individual and luxurious. The food is exceptional and the hospitality team are incredibly warm and friendly and make visitors feel very special and wanted. This home

gives each resident dignity and independence. Well done everyone and a big 'thank you'.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for your review , It means a lot to our team .

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Review of
Portsdown View
from Gloria B (Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall my stay at Portsdown View could not be bettered. All staff - carers, kitchen people, housekeepers, cleaning teams. Each person is always ready with a big smile and help if needed. They even remember all our names! To my friends I call Portsdown View my hotel! Thank you all of you.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you so much for sharing your experience in our service. We're thrilled to hear that you've had such a positive experience and that our team's care, attention, and hospitality have made a difference. Everyone at Portsdown View works hard to create a warm, welcoming environment where each resident feels respected, valued, and independent. Your lovely feedback means a great deal to us all thank you again for taking the time to share it.

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Review of
Portsdown View
from Louise P (Granddaughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

My nan has been a resident at portsdown view for over a year now, after being apprehensive about moving from her home to a care setting, as a family we couldn't be more pleased. Staff at portsdown view are like a second family to nan and went above and beyond to ensure she settled and have continued

to do so since to make sure she is happy and comfortable.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for your feedback .We're pleased your nan feels at home at Portsdown View, and we'll share your lovely feedback with the team.

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Review of
Portsdown View
from J H (Respite Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Portsdown View Care Home came highly recommended to me for a period of respite care following major surgery. The experience was entirely new and can only be described as a relaxed, friendly hotel. Every facility is provided, from hairdressing, barbers, and beauty salon. Various dining rooms, a bistro

and a lovely room for entertaining family and friends. Everywhere tastefully decorated, encouraging people to mix. The staff were friendly and caring, but like everywhere also found themselves overworked at times. My experience gave me all I needed, peace, time to read and sleep. Would highly recommend.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you so much for your kind words and recommendation. Were delighted you felt comfortable and well cared for during your stay."

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Review of
Portsdown View
from J G (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

Having visited Portsdown View a few weeks ago, Dad was very impressed with the facilities, the staff and residents feed back. All the activities and food are first class. We were invited to lunch.
Dad chose Portsdown View from the 2 that he narrowed it down to. He arrived today after a period in hospital

and smiled on entrance.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for the lovely update. Were so pleased your dad felt welcome and settled in with a smile. Ill pass your kind words on to the team.

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Review of
Portsdown View
from K H (Friend of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

My life long friend spent the last days of her life being cared for with the upmost respect, compassion and professionalism from all the staff she encountered. Daily I witnessed the kindness, affection and support she received from a total team, regardless of appointed roles. Connaught management can

be justly proud of their staff who will always go beyond the letter of their contracts. The final journey my friend took was in peace, pain free and total comfort, in a tranquil environment, for which I will always be eternally grateful.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for taking time to review our service .It means a great deal to our team to know that we were able to provide comfort and dignity during such an important time. We're truly honoured to have been part of your friend's final journey.

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Review of
Portsdown View
from R S (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

We had to make the decision to seek a care home for my elderly mother in law. I started my search using CQC website. From our initial contact to moving in. I continue to be impressed with the professional and caring way we have treated. The whole process has been smooth and communication has been

open and regular. I am grateful for the help and personal service that we have received from Portsdown view.
The rooms are beautifully furnished, the entrance is fresh and welcoming. Staff stop to say hello, residents all present as being well respected and listened to. The choice of activities and the menu options are outstanding.
The process of placing a loved one into residential care is stressful and heart wrenching, however with the support and kindness of Portsdown view I am confident that my family member will thrive and as a family we will be reassured that they are safe, happy and cared for.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for sharing such kind and thoughtful feedback. We understand how difficult it can be to make the decision to move a loved one into care, and we are so pleased to know that you felt supported throughout the process.At Portsdown View, we are committed to creating a welcoming, homely environment where residents feel safe, respected, and cared for, while families can have peace of mind. Hearing that you value the care, communication, and atmosphere within the home means so much to our whole team.We are delighted to be able to care for your mother-in-law and to welcome your family into our community. Please know that we are always here if you ever need support or wish to share any thoughts.

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Review of
Portsdown View
from E D (Friend of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

We were visiting a friend and had a lovely tea and tour around the home. The facilities are more like a first class hotel. Very impressive and everyone was very friendly and helpful.

Reply from Pippa Mafunga, General Manager at Portsdown ViewWe're glad to hear that you enjoyed your visit and had such a positive experience. It was a pleasure having you, and we're happy the facilities and our team made a lasting impression. You're always welcome back hope to see you again soon.

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Review of
Portsdown View
from A A (Respite Resident) published on 12 May 2025 Submitted via Postal Card • Report

Overall Experience

I absolutely enjoyed my stay. All the staff are fantastic all very attentive. Beautiful food, excellent facilities. Definitely recommend to anyone. Looking forward to returning in the summer.

Reply from Pippa Mafunga, General Manager at Portsdown ViewWe're so pleased to hear you had a great stay and that our team made a positive impression. Its great to know you enjoyed the food and facilities. We truly appreciate your recommendation and look forward to welcoming you back this summer!

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Review of
Portsdown View
from N K (Husband of Resident) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

My wife has just spent 2 weeks respite care at Portsdown View, and this is the second time we have used the respite facilities. My wife looks forward to this and it enables me as her full time carer to go on holiday with my family. We know she is being well looked after whilst in the home and my family

and I can rest assured she is in good hands. All the staff are welcoming and very helpful for my wife's needs. We are so happy with the service we will be encouraging another visit for her in August.

Reply from Pippa Mafunga, General Manager at Portsdown ViewIt's great to hear that your wife has enjoyed her stays with us and that respite care at Portsdown View has supported you in spending quality time with your family. Knowing that you feel confident in the care she receives means a lot to our team. We look forward to welcoming her again and continuing to provide the support she needs

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Review of
Portsdown View
from Peter C (Son of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

My mother stayed in Portsdown View for four weeks for respite care after breaking her arm. We found the care home by chance whilst searching for homes on the internet, and we're very glad we did. The care given to mum was first-class. We can't fault it in any way - all the staff were wonderful and nothing

was too much trouble. The facilities at the home are amazing and the whole atmosphere of the place is more that of a hotel than a care home. The room was spacious and comfortable - mum said she'd never slept in such a comfortable bed - with a nice outlook over a small garden. Mum didn't socialise much although we tried to persuade her to, but had she wanted to then all the facilities were there for mixing with other residents. We're grateful to everyone for the care they gave and wouldn't hesitate to use Portsdown View again in the future if the need arose.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you for your feedback .We're delighted to hear that your mother felt comfortable and well cared for during her stay at Portsdown View. It means a great deal to our team to know their efforts made a positive difference.We're glad the Portsdown View met your expectations, and we truly appreciate your trust in us. Should you or your family need our support again in the future, we would be honoured to welcome you back.

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Review of
Portsdown View
from Penny B (Respite Resident) published on 25 April 2025 Submitted via Website • Report

Overall Experience

I had major abdominal surgery at the end of March and was in hospital for a week. I had investigated places for a week's convalescent care afterwards and Portsdown View was only a 10 minute drive from where my daughter lives. I went to see the place before my operation and was so impressed that I

booked a weeks stay after leaving hospital.

When I stayed at Portsdown View I could not fault the staff, accommodation, managers and food provided in the restaurant. The staff were amazing and look after the residents with compassion and nothing is ever too much.

The residents who are there permanently have a lovely environment, are well looked after and are entertained with activities.

I would definitely recommend Portsdown View for a short or long stay.

Reply from Cheryl Tyson, Customer Relations Manager at Portsdown ViewThank you so much for your positive review. We are delighted to hear that you enjoyed your stay with us, and we would be happy to welcome you back in the future!

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Review of
Portsdown View
from N P (Respite Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My family had a long haul holiday and was looking for respite for caring for elderly mother. I chose Portsdown view as previously visited and mother's sister is in full term care. My initial contact with the care home was very positive, excellent communications. A week prior to her arriving we had

an assessment review which was detailed and made me fill happy leaving my mother in their care. The accommodation, staff and managers were excellent and she received outstanding care and they provided constant activities to keep her engaged and made sure she felt as she was on holiday. The food standards were excellent, beautiful maintained facilities. I will certainly recommend and will use again. I can't thank the team enough for all they did and in such a positive manner.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you so much for your kind words. It was a pleasure caring for your mother, and we're so glad she felt at home with us. We truly appreciate your trust and look forward to welcoming you again in the future!.

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Review of
Portsdown View
from M B (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My parents came in on respite after my mothers operation. Sadly they didn't mix much but I can't fault the staff. Care was carried out in full but any extra help was hit and miss when it came to exercises and physio. With regard to management, I can only thank the staff member in the bistro and another

in the office. Without their help and understanding I don't know what would have happened. Two incredible people!!

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you so much for taking the time to share your experience. We're truly sorry to hear that your parents didnt feel able to mix much during their stay, and we understand how important that social connection can be especially during recovery. We also take on board your comments regarding the inconsistency in support with exercises and physiotherapy. Your feedback is invaluable and will be shared with our team to help us improve in this area.We're grateful for your kind words about our staff, particularly the team members in the bistro and the office. It means a great deal to know that their compassion and support made such a difference to you and your family. Well be sure to pass along your heartfelt thank they will be touched to know how much their care meant to you.Wishing your mother a continued recovery at home .

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Review of
Portsdown View
from J A (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

This is my first experience of Portsdown Views. My mum is in her first week of respite care there. The management of the whole experience has been brilliant. From the initial phone call I have felt reassured that my mum would be well looked after. The management have given excellent support, which has

been echoed by the whole staff. Everyone so welcoming and nurturing.

Reply from Pippa Mafunga, General Manager at Portsdown ViewThank you so much for taking the time to share your experience . We're very delighted to hear that your first experience with Portsdown Views has been such a positive one. It means a lot to us to know that you've felt reassured and supported throughout the process of arranging your mum's respite care.Our team takes great pride in creating a welcoming and nurturing environment, and we're so pleased to hear that this has been your experience. We'll be sure to pass on your lovely feedback to all of the staff involved-they'll be thrilled to hear your feedback .

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Care Home Owned by Connaught Care Group in Hampshire

Connaught Care Group Locations in Hampshire (1)

Connaught Care Group Reviews in Hampshire (64)

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