Henbrook House Care Home

Cambridge Street, St Neots PE19 1QB
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Top 20 carehome certificate
10 40 Reviews
  • Henbrook House Care Home, St Neots
Henbrook House Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents.

Nestled in St Neots, Cambridgeshire, Henbrook House offers the perfect blend of comfort and sophistication. The beautifully designed rooms and communal areas provide a serene and inviting atmosphere, ensuring residents feel right at home.

The home takes pride in the all-inclusive package, which means everything you need for a fulfilling and worry-free lifestyle is taken care of. Families, friends and loved ones can also enjoy delicious and nutritious meals prepared by talented chefs, your very own telephone line, daily newspaper, chiropody to engaging activities and personalised care plans, they go above and beyond to meet the unique needs and preferences of each resident.

Henbrook House believes in fostering a warm and supportive environment where residents can thrive. The dedicated team of compassionate professionals are available 24/7 to provide personalised care, assistance, and companionship. They prioritise the well-being and happiness of residents, ensuring they feel valued, respected and part of a close-knit community.

Come and experience the epitome of luxury, inclusivity, and support at Henbrook House Care Home. Discover a place where you or your loved one can flourish, surrounded by comfort, care and companionship.
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Care Provided by Henbrook House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1720
  • Self-Funded Residential Dementia Care: from £1720
  • RESPITE Self-Funded Residential Care: from £1870
  • RESPITE Self-Funded Residential Dementia Care: from £1870

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar with private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

These prices are only a guideline, please contact Henbrook House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Frost (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Henbrook House Care Home Reviews (40)

10

Henbrook House Care Home has a Review Score of 10 (9.987) out of 10, based on 40 reviews in the last 2 years.
Over all time Henbrook House Care Home has 40 reviews.

Overall Experience
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Reviewer Connection to Henbrook House Care Home
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Total of 40, showing 1-20
Review from Alison B (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Lovely place with amazing rooms and ensuite shower facilities for every room, the entire place is beautifully furnished and very clean and very well run with amazing food with different places to eat and the staff can't be more helpful
Reply from James Chandler, Customer Relations Manager at Henbrook House Care Home

Thank you for taking the time to review Henbrook House, we will continue to work hard and make sure we provide the highest standards of care possible. I will ensure to share your review with the wider team.

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Review from Donna P (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first contact, Henbrook have been fabulous putting me at ease as a worried relative. From the moment dad stepped into the home he has been cared for and looked after to exceptional standards. He arrived none mobile as the last home had left him sat in a chair for six weeks with no stimulation
and actively discouraged him to move. Slowly dad has got some of his mobility back and is gradually joining in with daily activities. The staff are exceptional and the compassion and care they show is five star. Thank you.
Reply from James Chandler, Customer Relations Manager at Henbrook House Care Home

Thank you for taking the time to review us, we have really enjoyed welcoming you both to the Henbrook House family. I will make sure I share your feedback with the whole team.

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Review from Jenny J (Cousin of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin came to Henbrook House in February 2025 for a rest bite. He is now a permanent resident. He needed to get back into a daily heathy routine. Having being diagnosed with dementia it was such a tough decision to make for him having lived in London his whole life. Henbrook have supported us throughout
giving us guidance and emotional support throughout this tough journey.
Hebrook has always felt like a 5* Hotel. the Cleanliness is outstanding. And the food is exceptional and meaningful! But what actually makes all the difference to us as a family is the entertainment!! This is on another level. Have singers/bands/ Children/ animals and days out. With a full itinerary weekly it's everything he needs. Interaction and socializing makes all the difference. We have seen a huge positive change in my cousins mental wellbeing and health.
I would highly recommend Henbrook for it's warm atmosphere and attentive staff.
Reply from James Chandler, Customer Relations Manager at Henbrook House Care Home

Thank you so much for your wonderful review. I remember the first time he visited and it was obvious that he was missing the company and engagement he is now thriving in. A true gentleman, always polite and friendly to anyone he meets. We love looking after him here at Henbrook House and I will ensure your review and kind words is shared with the whole team.

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Review from Jon W (Son of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father initially came into Henbrook in April & is now a permanent resident, when he arrived he was in a poor state both physically (constant falls) and mentally and as a family we were really concerned about him.
After a little time to settle in, he has now thrived in the Henbrook culture and when
I now visit looks the best I have seen in a long time.
As stated in previous reviews when you walk into Henbrook it does not feel like you are coming into a care home more a 5 star all inclusive hotel.
Dad has to take lots of tablets for his Parkinsons (17 a day) but this does not phase the staff who prescribe in a super efficient manner.
The food is excellent ( I don't think Dad has left a crumb in food ever!!) varied & portion sizes just right.
The entertainment team do a great job coming up with trips and activities with the schedule changing weekly and has things included for everyone.
However, the biggest factor is all the staff who are amazing, so kind and caring to him.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, we are always grateful for feedback as it helps us to develop our home, it is a pleasure to share you kind words with our team

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Review from Michael A (Son-in-law of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class care which cannot be faulted. In many respects like a first class hotel The staff are dedicated and clearly enjoy their job. It is a real pleasure to visit and see the joy on the faces of residents.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it is always a real pleasure to receive such wonderful feedback, which of course i will share with our wonderful team

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Review from Vicki A (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Henbrook from hospital when she was bedbound and, at 97 with little chance of that changing. 3 months later, she is up, able to walk short distances and is enjoying life. The exceptional care she has received is a major factor. I can't visit without members of staff telling me of her
latest achievement. Thank you all at Henbrook.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your wonderful feedback, we are delighted to receive such kind words, and it is truly amazing to support your Mother on her amazing recovery, i will of course share your kind words with the team

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Review from Nadine H (Regular Volunteer) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every week, as a childminder we bring a group of children to Henbrook. The children, full of energy and curiosity, engage in various activities with the residents - from simple crafts to interactive games and storytelling sessions. The children and residents have formed a special bond.


For the

elderly residents, these weekly visits provide social interaction, with a younger generation. Many residents seen smiling, engaging in lighthearted conversations, and even helping the children with certain tasks. For those with more limited mobility, the amazing staff ensured they can still participate by incorporating seated activities or sharing story books with the children.


These visits have created a positive, family-like atmosphere at Henbrook House. The residents and children look forward to the visits, it's clear that this initiative is more than just play; it's about fostering connections that bridge generations, providing emotional benefits to both young and old.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your kind review, we really look forward every week to our little visitors and i know how much joy the residents get from these interactions, you have been such a highlight to our weeks!

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Review from C J (Regular Volunteer) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been coming to Henbrook House as a regular volunteer now for nearly 12 months, and I can honestly say that this is a truly wonderful place. All of the staff I have encountered go above and beyond for the residents and I love our visits. The personal touch at Henbrook House is remarkable, and
the staff are always looking to make the experiences for the residents extra special. Well done Henbrook House.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is always a pleasure to receive such kind reviews i look forward to sharing your comments with our team

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Review from P B (Friend of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for the residents is exceptional, the home itself is the best I've seen and is the reason why I recommended it to a friend who has said the exact same thing. The visitation is great as family are able to visit and join in with daily activities! The activities are incredible and really enhance
the residents wellbeing both physically and mentally. I am very happy and content knowing that my family friend is living here with extraordinary care and most importantly she feels safe!
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it really is fantastic to hear of your positive experiences at our beautiful home, i will share your kind words with our team

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Review from N A (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to live with us following the death of my father and has been with us now for 3 years.
My wife requires breaks from caring for mum and we have tried other care home providers and can honestly say that the level of care, the facilities and friendly "can't do enough for you" approach to mums
stay is just fantastic.
Mum even asked if she could have her 80th birthday at Henbrook House Care Home and then a second birthday when she came home to us.
Henbrook said, of course and what, when and how many would you like
So mum had her brothers and there children (all in there 50's) on the day of her birthday and then another party on the weekend.
Mum has dementia and in her words " the whole of her birthday are such wonderful memories it's just a shame that dad wasn't with her "
Thank you all, from the care staff to the kitchen staff and everyone else involved.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your lovely review, it is always a pleasure to receive such amazing feedback, it is always great to welcome your mother to stay with us! I look forward to sharing your comments with the team

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Review from Fizz H (Granddaughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has fairly complex needs and we had had a poor experience at a previous care provider. When we visited Henbrook House Care Home I knew it was the one. It has many lovely touches that should be standard across all care providers to offer a good quality of life, but sadly that is not the case.
All the staff are lovely and spent time getting to know my Nan on her arrival - the welcoming flowers in her lovely room was such a lovely touch.
The fact that I can visit on my birthday and have a private meal with my Nan has blown me away. Again this should be standard but just isn't. I am so happy that we found Henbrook House and that they were able to accommodate my Nan. I would recommend it - and I might just move in myself.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your review, it is always great to have such positive feedback and hear first-hand people's experiences. I will share your comments with our amazing team as it is always great to share such lovely comments. Thank you.

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Review from C B (Granddaughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start? Henbrook House Care Home has been life changing for us. From the initial visit, the staff are excellent and always there to support you. The entertainment for the residents is outstanding and the team do an exceptional job with a weekly timetable. Henbrook house has an extremely warm
welcoming atmosphere where nothing is to much for them. The food is amazing! We feel like it's become our second home. Myself and my mother cannot thank Henbrook house enough for giving my grandma the quality of life she deserves!
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your amazing comments we are delighted that you are happy with the care and support being given, I look forward to sharing your comments with the team - thank you.

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Review from David C (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Henbrook House Care Home for respite care in October 2024 and has been there ever since as she liked it so much. The staff are very attentive and Mother feels well cared for. The activities and the activity manager are excellent, putting so much effort into entertaining. My Mother
is always getting involved. Any suggestions are acted upon and used as an avenue for further residents to get involved. The food is a high standard and all of the staff are friendly and work hard. The maintenance manager acts on issues very promptly and professionally. I am so pleased that Mum went into Henbrook House. I highly recommend it.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your amazing feedback, we are delighted to hear you are both happy with the services we are providing at Henbrook house, I look forward to sharing your comments with the team as it is always great to hear when people are pleased, Thank you

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Review from N W (Son of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Henbrook House Care Home always go above and beyond with regard to their service, the staff are always pleasant and helpful. The staff care for the residents with compassion and personal touches, from the moment you enter to visit, you feel like you are in a high quality hotel, the food is first rate
and always looks good. The cleanliness is also very good, the leader of the activities is always on the go engaging with the residents. I am so pleased that my mother resides here, I am comfortable in the knowledge she is well looked after.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your review, it is always a pleasure to receive such positive comments, I look forward to sharing with the team.

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Review from Andrew S (Son of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Henbrook House since the summer and has received excellent levels of care. The staff are all really helpful and friendly, the facilities (including a cinema!) are first class and the food is fantastic.
I would not hesitate to recommend Henbrook House to anyone looking for a care home.
Reply from James Chandler, Customer Relationship Manager at Henbrook House Care Home

Thank you for this wonderful review, your father is such a lovely man and we are glad you are so happy with the care he receives. I will ensure we share your positive review with the whole team who all work so hard in making sure all our residents receive the very best support.

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Review from Tony D (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfection. Couldn't ask for more from a care home. From the initial tour to day to day care, this is the best.
Excellent management team, carers, bistro staff, reception, and super entertainment on offer.
I like it so much that I spend most of my time there too.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it is always a pleasure to receive such lovely feedback and I look forward to sharing it with the team.

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Review from Jennie H (Daughter-in-law of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we walked into Henbrook House to look around we felt so welcomed. All the staff go above and beyond to make sure their residents and the families feel comfortable and have everything they need. There are always activities going on for the residents and everyone is included.
Truly is
a wonderful care home. We can't thank the team enough for their support these last few months.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is such a pleasure to receive feedback and I will share it with the team.

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Review from Jayne S (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Henbrook House for respite for a week after trialling another home which was unsuccessful! Mum has got Vascular dementia and the care that she received was outstanding. The staff and super friendly and great fun which really helped, nothing was too much trouble and was actioned straight
away. The activities and trips out were fantastic as my mum loves to be kept busy.
The food is outstanding with great choice and quality, Mum really enjoyed it.
Mum also has had a lovely facial and shampoo and blow-dry.
We never imagined having to put Mum in for respite but this home made the whole process so much less painful and really felt like she was getting the care that she deserves.
Thank you so much, she will definitely be coming back soon to see you all.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words and we are delighted that your mum had a great experience at Henbrook House, every stay with us is important and it is heartwarming to know what a difference it makes to people, I look forward to sharing your kind words with the team and we look forward to Mum's next stay with us.

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Review from R J (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home itself is beautiful, modern, and welcoming. The facilities which include the cinema and spa are an added bonus!
As a visitor, the staff are so welcoming and we are provided with food, drink and everything needed to make our visits enjoyable.
As a resident, the carers meet my father's every
need and couldn't be more friendly and helpful to him.
All the activities arranged keep the residents both physically and mentally stimulated.
I couldn't give this care home higher praise!
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review! it is always such a pleasure to receive feedback and we look forward to sharing your comments with the team, it is a pleasure to care for your father, thank you for your kind words.

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Review from F R (Friend of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The very kind and well-trained staff are doing an excellent job looking after a friend of mine with Alzheimer's. She was given a great deal of assistance moving from her own home which made the transition as smooth and reassuring as possible. There is evidence of good teamwork between the staff and
a friendly atmosphere in this beautiful home which is of an extremely high standard. Exactly the kind of place I would wish to live in myself, should the need arise.
Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is always a pleasure to receive feedback and I look forward to sharing your kind words with the team!

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Henbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Henbrook House Care Home is calculated as follows: ( (467 Excellents x 5) + (6 Goods x 4) ) ÷ 473 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henbrook House Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Catherine

Catherine Frost

Job Title: General Manager Joined: 2023

I am delighted to be Commissioning Henbrook House for Connaught Care in St Neots.


I have worked in the care industry for over 27 years, 21 of those years have been as a Registered Manager, I have worked in large services, turn-around projects and refurbishment projects.


I am passionate about delivering high-quality service to the residents in my care while building dedicated passionate teams to support that vision.


I believe in high person-focused care with the care home being led by the residents. My skills and experience will bring life to this state-of-the-art facility to allow our wonderful residents to live better and more extraordinary.

Michelle

Michelle Humphreys

Job Title: Deputy Manager Joined: 2023

My name is Michelle Humphreys & I am the Deputy Manager at Henbrook House Care Home.


I am ecstatic to start my new journey with Connaught Care & I am eager to begin providing a luxurious and extraordinary experience for our residents.


I have worked in the health and social care sector for 12 Years and I can honestly say that when I began my career in care, I fell in love instantly. The warm and rewarding feeling I have always experienced every day knowing that I have made a difference in an individual’s life, is so satisfactory. This has driven me to explore how we can make a real difference to others, to ensure we fulfil their lives with love, care, and respect and meet their wishes to the fullest.


I feel that by working with the amazing team at Henbrook House we can achieve this and more!

James

James Chandler

Job Title: Customer Relationship Manager Joined: 2023

I discovered my calling in the care sector in 2017 and I haven't looked back since. I have gained a deep understanding of the challenges families face when making important care decisions.


I am excited to bring my passion and enthusiasm to Henbrook House and provide guidance every step of the way.


Building relationships is key to providing a strong support network and I am looking forward to meeting businesses, groups and charities in the local area.

Frequently Asked Questions about Henbrook House Care Home

What types of Care is Henbrook House Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Henbrook House Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Henbrook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Henbrook House Care Home to the centre of St Neots?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

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