Henbrook House Care Home

Cambridge Street, St Neots PE19 1QB
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Top 20 carehome certificate
10 47 Reviews
  • Henbrook House Care Home, St Neots
Henbrook House Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents.

Nestled in St Neots, Cambridgeshire, Henbrook House offers the perfect blend of comfort and sophistication. The beautifully designed rooms and communal areas provide a serene and inviting atmosphere, ensuring residents feel right at home.

The home takes pride in the all-inclusive package, which means everything you need for a fulfilling and worry-free lifestyle is taken care of. Families, friends and loved ones can also enjoy delicious and nutritious meals prepared by talented chefs, your very own telephone line, daily newspaper, chiropody to engaging activities and personalised care plans, they go above and beyond to meet the unique needs and preferences of each resident.

Henbrook House believes in fostering a warm and supportive environment where residents can thrive. The dedicated team of compassionate professionals are available 24/7 to provide personalised care, assistance, and companionship. They prioritise the well-being and happiness of residents, ensuring they feel valued, respected and part of a close-knit community.

Come and experience the epitome of luxury, inclusivity, and support at Henbrook House Care Home. Discover a place where you or your loved one can flourish, surrounded by comfort, care and companionship.
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Care Provided by Henbrook House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1860
  • Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £2010
  • RESPITE Self-Funded Residential Dementia Care: from £2100

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar with private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

These prices are only a guideline, please contact Henbrook House Care Home to find out the exact price for your requirements.

Contact Henbrook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Henbrook House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Catherine Frost (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Henbrook House Care Home Reviews (47)

10

Henbrook House Care Home has a Review Score of 10 (9.982) out of 10, based on 47 reviews in the last 2 years.
Over all time Henbrook House Care Home has 47 reviews.

Overall Experience
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Reviewer Connection to Henbrook House Care Home
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Total of 47, showing 21-40
Review from N W (Son of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Henbrook House Care Home always go above and beyond with regard to their service, the staff are always pleasant and helpful. The staff care for the residents with compassion and personal touches, from the moment you enter to visit, you feel like you are in a high quality hotel, the food is first rate
and always looks good. The cleanliness is also very good, the leader of the activities is always on the go engaging with the residents. I am so pleased that my mother resides here, I am comfortable in the knowledge she is well looked after.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your review, it is always a pleasure to receive such positive comments, I look forward to sharing with the team.
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Review from Andrew S (Son of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Henbrook House since the summer and has received excellent levels of care. The staff are all really helpful and friendly, the facilities (including a cinema!) are first class and the food is fantastic.
I would not hesitate to recommend Henbrook House to anyone looking for a care home.
Reply from James Chandler, Customer Relationship Manager at Henbrook House Care HomeThank you for this wonderful review, your father is such a lovely man and we are glad you are so happy with the care he receives. I will ensure we share your positive review with the whole team who all work so hard in making sure all our residents receive the very best support.
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Review from Tony D (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perfection. Couldn't ask for more from a care home. From the initial tour to day to day care, this is the best.
Excellent management team, carers, bistro staff, reception, and super entertainment on offer.
I like it so much that I spend most of my time there too.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind words, it is always a pleasure to receive such lovely feedback and I look forward to sharing it with the team.
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Review from Jennie H (Daughter-in-law of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we walked into Henbrook House to look around we felt so welcomed. All the staff go above and beyond to make sure their residents and the families feel comfortable and have everything they need. There are always activities going on for the residents and everyone is included.
Truly is
a wonderful care home. We can't thank the team enough for their support these last few months.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind review, it is such a pleasure to receive feedback and I will share it with the team.
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Review from Jayne S (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Henbrook House for respite for a week after trialling another home which was unsuccessful! Mum has got Vascular dementia and the care that she received was outstanding. The staff and super friendly and great fun which really helped, nothing was too much trouble and was actioned straight
away. The activities and trips out were fantastic as my mum loves to be kept busy.
The food is outstanding with great choice and quality, Mum really enjoyed it.
Mum also has had a lovely facial and shampoo and blow-dry.
We never imagined having to put Mum in for respite but this home made the whole process so much less painful and really felt like she was getting the care that she deserves.
Thank you so much, she will definitely be coming back soon to see you all.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind words and we are delighted that your mum had a great experience at Henbrook House, every stay with us is important and it is heartwarming to know what a difference it makes to people, I look forward to sharing your kind words with the team and we look forward to Mum's next stay with us.
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Review from R J (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home itself is beautiful, modern, and welcoming. The facilities which include the cinema and spa are an added bonus!
As a visitor, the staff are so welcoming and we are provided with food, drink and everything needed to make our visits enjoyable.
As a resident, the carers meet my father's every
need and couldn't be more friendly and helpful to him.
All the activities arranged keep the residents both physically and mentally stimulated.
I couldn't give this care home higher praise!
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind review! it is always such a pleasure to receive feedback and we look forward to sharing your comments with the team, it is a pleasure to care for your father, thank you for your kind words.
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Review from F R (Friend of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The very kind and well-trained staff are doing an excellent job looking after a friend of mine with Alzheimer's. She was given a great deal of assistance moving from her own home which made the transition as smooth and reassuring as possible. There is evidence of good teamwork between the staff and
a friendly atmosphere in this beautiful home which is of an extremely high standard. Exactly the kind of place I would wish to live in myself, should the need arise.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind review, it is always a pleasure to receive feedback and I look forward to sharing your kind words with the team!
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Review from Raymond B (Son of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Henbrook House for respite care for over three weeks now, she likes it so much she has requested to stay there long-term. The management and staff have been wonderful with her, kind, gentle, and caring.
The facilities, food, accommodation, and surroundings are five-star.
What
a wonderful place, I couldn't wish for a better place for my mother to live.
Reply from Catherine Frost, Manager at Henbrook House Care HomeWe are delighted to welcome your Mum to stay with us, it is an honor to care for her and I look forward to sharing your kind comments with our wonderful team.
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Review from Ann B (Daughter of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with Henbrook - it's the most amazing place for Mum to live. The staff are so kind and caring and nothing is too much trouble. On Mum's first day they not only looked after her but me too - a particular member of staff who was wonderful and incredibly supportive and said I should
feel this was my home as much as Mum's - we were all part of the family. That meant such a lot. Since then I have been blown away by the wonderful activities not just for the residents but for the whole community and the food is just delicious. I've really valued being able to talk to the carer team whenever I needed to, they are on top of Mum's healthcare needs and I know she is safe. I can't recommend Henbrook highly enough.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for your kind review we are thrilled you are pleased with Henbrook House, and I look forward to sharing your kind words with the team, it is always a pleasure to hear people's feedback.
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Review from Wendy S (Daughter of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful place with friendly happy staff. Fabulous decor, where every resident's needs are well cared for. Visitors are always welcome, with the Bistro being a great meeting point. The food is of restaurant quality, attractively presented and just the right portion size for my mum who spent
2 weeks in respite care. She was so happy and relaxed there, and is looking forward to her next 'holiday' at Henbrook.
Although perhaps more expensive than other care homes in the vicinity, with so much included, together with the level of care, I believe it to be value for money.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for your kind review, it is so wonderful to hear you are pleased with our stunning care home, I look forward to sharing your comments with the team
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Review from Anita A (Niece of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had 2 weeks respite in Henbrook House in June what a place! So lovely, friendly staff very caring and helpful, beautifully set out more like a 5-star hotel food is lovely too.
Beauty salon which my aunt enjoyed and cinema room.
Trips out and activities for everyone of different abilities.
Nothing is too much trouble.
My aunt has dementia but she kept going on about how lovely the place was and the people, this obviously made her feel very relaxed and comfortable which was very reassuring for us at how she felt so at home in a different place.
I did visit every day as I live nearby, I was made so welcome.
Thank you for her lovely stay.
Reply from Catherine Frost, Manager at Henbrook House Care Homethank you for your kind review it is wonderful to hear your aunt had a great stay with us! I look forward to sharing your kind words with our team, it is always a pleasure to receive positive feedback
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Review from M O (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into the home in the middle of May and has been very happy with everything.
Everyone is so very kind, helpful and supportive, really going the extra mile to ensure she settled in well and was well cared for. A very caring and welcoming team.
The standard of the home, facilities and
food is exceptional, just like a 5-star hotel. The food is amazing and the chef is very talented. The home is spotless!
The entertainment is great! Mum has been out on more trips in 3 weeks than she had in the last 2.5 years in care. This is really appreciated and the trips have been great. One staff member is amazing and works hard to please everyone.
Really rate this home and thoroughly recommend it.
Reply from Catherine Frost, Manager at Henbrook House Care HomeIt is a pleasure to care for your Mother, we are delighted that you are happy with the home and wonderful team. I look forward to sharing your kind comments with the team, it is always such a pleasure to receive such kind feedback.
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Review from S P (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has just moved to Henbrook and the whole procedure was so smooth the staff are so welcoming and accommodating to Dad and all his family the atmosphere is such a happy environment and everyone cannot do enough for you.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind review, it is such a pleasure to hear you are happy with the home and the service you have received up to now, I will share your kind words with the team.
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Review from Carolyn Y (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has recently moved into Henlow Care Home, the manager and each and every member of staff were brilliant and every day since have made sure my dad and all the family are settled and happy with everything. I have to say how happy all the staff are and how they are encouraging our dad to enjoy
his time at the home to which all the family are very happy, with excellent management, make happy staff and happy family.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind review, it is always great to receive feedback and of course, to share this with our outstanding team, we are delighted that you are happy with our beautiful home.
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Review from R F (Daughter-in-law of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to Henbrook House from another care home just over two weeks ago. The home is immaculate with facilities similar to a 5-star hotel. She has a lovely room with its own wet room. She has a view of the garden and a door onto a small patio where she can sit out whenever she wants.
Before the move, the staff were excellent in answering all my questions and showing us around several times. My mother-in-law has failing eyesight and the staff are very patient and caring, making sure they announce themselves clearly every time they come into her room and helping her to engage in as many activities as possible. The food is excellent and she is eating well. What has really impressed me is how all the staff, from managers and carers to the hairdresser and housekeepers, always greet my mother-in-law by name, have made time to chat with her and are doing their utmost to make sure she settles in and is happy.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind words, it is such a pleasure to receive such kind feedback, it is a pleasure to care for your mother-in-law, I will share with the team your kind words.
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Review from Anne H (Friend of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful uncle moved to Henbrook House quite recently. He is extremely happy in his new home and looks so healthy and well cared for. The staff obviously adore him and most importantly understand him and his needs. His room is palatial and he loves his bed unbelievably not wanting to get up in the
mornings as his bed is so comfortable (he has always been an early riser). It's an absolute pleasure to visit him in such a nurturing environment.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind review, it is a pleasure to hear how your uncle is enjoying the home, I look forward to sharing your kind words with the team.
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Review from D C (Daughter of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with this lovely new care home. Staff are efficient and friendly always approachable. Beautiful rooms equipped with everything required. Excellent menu choices. My father benefitted from the respite care.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for your kind review, it is always a pleasure to hear of people's experiences with us, I will share your kind words with the team
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Review from Elaine P (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently secured a place for my father in Henbrook House. This is the best decision I have made for my father's care.
I cannot fault anything at all within the home.
My father's care is outstanding.
After 2 weeks of being in your care, my father looks like he did 15 years ago. He looks happy,
well and clean. His legs have drastically improved. He's had Cellulitis for the past 6 months. His legs are now healed and he's able to remove his bandages from his legs at night. My father actually sleeps in his lovely bed at night. He hadn't slept in a bed for 8 months, before living at Henbrook House. My father is enjoying his food again, he's eating well. The food is of restaurant standard. It's appealing to the eye and tastes amazing. Thank you, Henbrook House. This is care that everybody should receive in their golden years. You also make family and friends so very welcome. Nothing is too much trouble.You are amazing.
Reply from Catherine Frost, Manager at Henbrook House Care HomeWe are ecstatic to receive such wonderful feedback, it is such a pleasure to care for your Father and already he has become such an integral part of Henbrook House, I will be delighted to share your feedback with the team, it is so meaningful to share such comments to reinforce what a great job they are doing, thank you so much.
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Review from Alistair M (Son-in-law of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law had for many years a great time in retirement housing. We realised that this time was coming to an end although she was desperate to stay where she had been. Sadly we got the call that she had fallen and needed hospital treatment. She was soon fit to be medically discharged but couldn't
go back to where she had been. We were searching for somewhere good and came across Henbrook House.
Henbrook House has only recently opened and the facilities are top-class. More importantly, all the staff have been excellent first in dealing with my wife and I with all the questions we had about levels of care that Mother-in-law would need and dealing with the fact that although she would put a brave face on moving it wasn't where she wanted to be. The quality of the place has actually made the transition much better than I expected and the lengths the staff have gone to make her welcome have been fabulous.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for taking the time to review us, we are so touched by your comments and couldn't be happier to care for your Mother-in-law, I will share your comments with our team as it is always a pleasure to hear how people feel about our care home.
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Review from Jude M (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Henbrook House 10 days ago and we couldn't be more pleased with the care and attention that she has received, or the quality of the services and buildings. Henbrook House is a new care home in the area and it oozes quality. The staff have been fantastic - from the people that care
for Mum through to the people that have liaised with me over all the arrangements. Talking to the various carers today it's clear that they have taken time to get to know my mum and tailor her care to suit her. They want her to enjoy being at Henbrook and they gave me suggestions on possible activities that would enable my mum to feel more at home.
I have discussed a few of my own suggestions with the managers. I am hoping they will seek Gold Standards Framework accreditation, and I have suggested a better information brochure that's more suited for potential residents.
We are only two weeks in, but so far we are extremely pleased and impressed.
Reply from James Chandler, Customer Relationship Manager at Henbrook House Care HomeThank you for taking the time to leave a review. The feedback and suggestions from family are vital to ensure we are providing the very best service for our families and residents. I will be sure to raise your suggestions with the company. In regards to your kind words about Mum and her first couple of weeks with us we really appreciate it. She is such a lovely lady and I will be sure to pass on your praise to the entire staff.
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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Henbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.982 for Henbrook House Care Home is calculated as follows: ( (547 Excellents x 5) + (10 Goods x 4) ) ÷ 557 Ratings = 4.982
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henbrook House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Catherine

Catherine Frost

Job Title: General Manager Joined: 2023

I am delighted to be the general manager of Henbrook House for Connaught Care collection in St Neots. From the Commission, this beautiful home and amazing team have gone from strength to strength with awards, community involvement and creating a wonderful home for our residents.


I have worked in the care industry for over 29 years, 23 of those years have been as a Registered Manager. I have worked in large services, turnaround projects and refurbishment projects.


I am passionate about delivering high-quality service to the residents in my care while building dedicated, passionate teams to support that vision.


I believe in high person-focused care, with the care home being led by the residents. My skills and experience will bring life to this state-of-the-art facility to allow our wonderful residents to live better and more extraordinary.

Wesley

Wesley Reed

Job Title: Deputy Manager Joined: 2024

My name is Wesley Reed, and I am the deputy manager for Henbrook House, where I am proud to help create a welcoming and supportive environment for both residents and staff. Since starting my career in the care industry in 2018, I’ve been passionate about making a positive difference in people’s lives, ensuring every individual receives compassionate, person-centred care that meets their needs and requirements.


I believe in leading with kindness, empathy and integrity, and I’m dedicated to helping my team grow while maintaining the highest standards of care and respect for all those we support.


At Henbrook House, we make the impossible…possible and believe in nothing less than living a life more extraordinary.

James

James Chandler

Job Title: Customer Relationship Manager Joined: 2023

I discovered my calling in the care sector in 2017 and I haven't looked back since. I have gained a deep understanding of the challenges families face when making important care decisions.


I am excited to bring my passion and enthusiasm to Henbrook House and provide guidance every step of the way.


Building relationships is key to providing a strong support network and I am looking forward to meeting businesses, groups and charities in the local area.

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