Henbrook House Care Home

Cambridge Street, St Neots PE19 1QB
Review Us
Top 20 carehome certificate
10 47 Reviews
  • Henbrook House Care Home, St Neots
Henbrook House Care Home, where luxury, inclusivity, and warmth converge to create a truly exceptional living experience for residents.

Nestled in St Neots, Cambridgeshire, Henbrook House offers the perfect blend of comfort and sophistication. The beautifully designed rooms and communal areas provide a serene and inviting atmosphere, ensuring residents feel right at home.

The home takes pride in the all-inclusive package, which means everything you need for a fulfilling and worry-free lifestyle is taken care of. Families, friends and loved ones can also enjoy delicious and nutritious meals prepared by talented chefs, your very own telephone line, daily newspaper, chiropody to engaging activities and personalised care plans, they go above and beyond to meet the unique needs and preferences of each resident.

Henbrook House believes in fostering a warm and supportive environment where residents can thrive. The dedicated team of compassionate professionals are available 24/7 to provide personalised care, assistance, and companionship. They prioritise the well-being and happiness of residents, ensuring they feel valued, respected and part of a close-knit community.

Come and experience the epitome of luxury, inclusivity, and support at Henbrook House Care Home. Discover a place where you or your loved one can flourish, surrounded by comfort, care and companionship.
Show Henbrook House Care Home on the Map

Care Provided by Henbrook House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1860
  • Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £2010
  • RESPITE Self-Funded Residential Dementia Care: from £2100

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar with private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

These prices are only a guideline, please contact Henbrook House Care Home to find out the exact price for your requirements.

Contact Henbrook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Henbrook House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Catherine Frost (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Henbrook House Care Home Reviews (47)

10

Henbrook House Care Home has a Review Score of 10 (9.982) out of 10, based on 47 reviews in the last 2 years.
Over all time Henbrook House Care Home has 47 reviews.

Overall Experience
  • 46
  • 1
  • 0
  • 0
  • 0
Date Published
  • 47
  • 10
  • 16
  • 47
  • 0
Reviewer Connection to Henbrook House Care Home
  • 17
  • 11
  • 6
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from B D (Niece of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we as a family began our journey at Henbrook, each and every member of the team has gone above and beyond to provide impeccable support with the utmost care and sensitivity to the nature of the situation.
The staff have been wonderful in all regards and all the tiny touches have just
made it a beautiful experience for my aunt.
From detailed bespoke meals to gorgeous smiles and a wonderful atmosphere - Henbrook has offered my aunt everything possible to make her comfortable. This modern take on assisted living is a movement!
As a member of the family, I am greeted daily by kind-hearted people, who genuinely want to care for our loved ones and I feel unbelievably grateful!
I feel as though the staff are becoming friends and are very much a welcome member of what will be a new kind of family life - better together.
Thank you Henbrook, I dare not name each individual who has given my aunt a special experience and gorgeous care! That would be listing your whole team.
Reply from James Chandler, Customer Relationship Manager at Henbrook House Care HomeThank you for this amazing review. Your aunt is very lucky to have such a loving family and it is a pleasure to be looking after her and seeing you all enjoying life at Henbrook House. I will make sure to share this lovely review with the entire team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Mother of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a full-time carer for my daughter who is disabled. We have had some difficulties recently with respite care.
She is at Henbrook House for respite. As soon as entering the building which is impressive. It's like an oasis in a busy world.
Henbrook has been really well designed in a truly different
way from other homes my daughter has been to before. All staff that I have met have gone beyond my expectations.
Managers have been so helpful and accommodating that it’s like a breath of fresh air.
Henbrook is comfortable and colourful with a bistro and bar area. Reception, cinema room, hairdressers and small salon etc.
Bedrooms are beautifully designed all tastefully with wet rooms.
With some rooms with profile beds.
I have been looking after my daughter for 31 years and I have now found my daughter a safe and outstanding safe haven for her respite care. So thank you to all the staff I know my daughter is in safe hands.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind review, we are honoured to be providing care to your daughter, I look forward to sharing your kind review with our team, it is always such a boost to share with the team kind reviews.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Friend of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently visited a friend at Henbrook Care Home to find him in great health, very happy and surrounded by caring, helpful and friendly staff. The home was beautifully appointed, with the very best furniture and fittings. His room was luxurious and completely accessible for his needs. Our lunch was
delicious, with a variety of choices. We saw the cinema, hairdressing salon and vehicles to take out residents. So overall we left feeling that this was a wonderful place to stay, with everything that was necessary and more.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind comments, it is always a pleasure to hear that visitors are happy with the home, I look forward to sharing the lovely comments with the team, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane G (Friend of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had to go into a care home as he was starting to be unable to look after himself properly. It is always a real worry when you are trying to find a suitable home but I have to say I was truly amazed when visiting Henbrook House. It is like a five-star hotel, brand new and wonderful accommodation.
All of the staff are so caring, helpful and reassuring and couldn't have made his move any easier. He has settled right in and is very happy with his new home. There are things to do on a daily basis and he is already making friends and enjoying the outings. Cannot recommend Henbrook enough.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind words, it is always a pleasure to hear that visitors have had a great experience from our team - I look forward to sharing your comments with the team, as it is a great feeling to hear people's first-hand experiences. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T P (Friend of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I visited a friend who is a resident and looks happy with his stay in Henbrook house. I asked him if he feels safe and secure in this care home and he gave me a resounding yes. We had lunch there and I must say that the food is really good. The staff members we met were nice and helpful.
They would take time to speak to you and quite professionals as well. Thank you for taking good care of our friend and even his lovely wife is happy. God bless all the staff members!
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind words, we are delighted that your friend is having such a good stay with us, it is our pleasure to hear such wonderful feedback, I will share your lovely comments with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark D (Son of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved in at the beginning of April when Henbrook House first opened. It is a 5-star care home with all the facilities one could need along with excellent staff who could not do any more in their care of my 96-year-old father.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you for a lovely review, it is a delight and honor to look after your father, I will share your kind words with the team it is always great to share feedback!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mike F (Son of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents weren't able to stay in their own home for their safety (Mum's dementia, Dad infirm and exhausted after being a full-time carer) I made the difficult decision to move them to residential care. I'd been speaking with Henbrook before the move and found them helpful, knowledgeable and reassuring,
giving me confidence that Henbrook is the right place for them.
I've been blown away by the care and attention they've had. My Mum has had constant attention and activities to engage (it's like a cruise on land!), my Dad has had respite time to recover, the 1 to 1 care he's desperately needed and is now also engaging with activities and coming to terms with the big decision.
The home itself is amazing! Purpose-built, brand new, 5-star accomodation. The food is really yummy and they want for nothing with as much tea/coffee and soft drinks as they want with tasty snacks. There's even a bar for something stronger. The staff are all lovely and are sending me daily pics. Could not be happier.
Reply from Catherine Frost, Manager at Henbrook House Care HomeThank you so much for your kind words! we are privileged to be caring for your parents and so pleased they have settled into Henbrook House. I will pass on your comments to the team who I know will be delighted to hear your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Henbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.982 for Henbrook House Care Home is calculated as follows: ( (547 Excellents x 5) + (10 Goods x 4) ) ÷ 557 Ratings = 4.982
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Henbrook House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (3)

Catherine

Catherine Frost

Job Title: General Manager Joined: 2023

I am delighted to be the general manager of Henbrook House for Connaught Care collection in St Neots. From the Commission, this beautiful home and amazing team have gone from strength to strength with awards, community involvement and creating a wonderful home for our residents.


I have worked in the care industry for over 29 years, 23 of those years have been as a Registered Manager. I have worked in large services, turnaround projects and refurbishment projects.


I am passionate about delivering high-quality service to the residents in my care while building dedicated, passionate teams to support that vision.


I believe in high person-focused care, with the care home being led by the residents. My skills and experience will bring life to this state-of-the-art facility to allow our wonderful residents to live better and more extraordinary.

Wesley

Wesley Reed

Job Title: Deputy Manager Joined: 2024

My name is Wesley Reed, and I am the deputy manager for Henbrook House, where I am proud to help create a welcoming and supportive environment for both residents and staff. Since starting my career in the care industry in 2018, I’ve been passionate about making a positive difference in people’s lives, ensuring every individual receives compassionate, person-centred care that meets their needs and requirements.


I believe in leading with kindness, empathy and integrity, and I’m dedicated to helping my team grow while maintaining the highest standards of care and respect for all those we support.


At Henbrook House, we make the impossible…possible and believe in nothing less than living a life more extraordinary.

James

James Chandler

Job Title: Customer Relationship Manager Joined: 2023

I discovered my calling in the care sector in 2017 and I haven't looked back since. I have gained a deep understanding of the challenges families face when making important care decisions.


I am excited to bring my passion and enthusiasm to Henbrook House and provide guidance every step of the way.


Building relationships is key to providing a strong support network and I am looking forward to meeting businesses, groups and charities in the local area.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Henbrook House Care Home to verify any information. View our terms and conditions. Henbrook House Care Home has an Enhanced Service - more info.