Hamilton Springs

166 Westfield Lane, South Elmsall, Pontefract WF9 2JY
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9.6 7 Reviews
  • Hamilton Springs, Pontefract
Welcome to Hamilton Springs.

Hamilton Springs supports adults living with complex needs arising from brain injuries, dementia, neuro-disabilities and mental health conditions.

It’s part of Exemplar Health Care, one of the country’s leading nursing care providers.

Hamilton Springs isn’t your typical residential care home or supported living service. It supports people who are considered to have needs that are ‘too complex’ for mainstream care providers.

For example, residents often have a number of secondary diagnoses and complexities including behaviours of concern, tracheostomies, ventilators and PEG feeding tubes.

Hamilton Springs has a trained team of Registered Nurses, Health Care Assistants and Activities Coordinators.

People also have the support of Exemplar Health Care clinical experts, including Behaviour Support Practitioners, a Speech and Language Therapist and a Consultant Psychiatrist in times of crisis.

Hamilton Springs has 37 bedrooms, each with an en-suite, across three units/communities.

This provides a homely and supportive environment that’s more responsive to people’s needs.

Residents can personalise their bedroom if they wish.

The home also has communal dining and living spaces, sensory bathrooms and an activities hub featuring an activities of daily living kitchen.

Residents also have access to a therapy treatment room, salon and large accessible garden.

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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claire Phelps (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Single Rooms with ensuite Wet Room (37)

Hamilton Springs Reviews (7)

9.6

Hamilton Springs has a Review Score of 9.6 (9.609) out of 10, based on 7 reviews in the last 2 years. Over all time Hamilton Springs has 7 reviews.

Overall Experience

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Review from Clare H (Daughter-in-law of Resident) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father in laws illness we experienced a range of different care facilities and couldn't have asked for a better place than Hamilton Springs (other than home) for him to spend the remainder of his life. The carers were all welcoming and attentive when we visited and were always checking to
see all was well and my father in law was comfortable and hydrated. Any issues which arose during his stay were reported to us immediately. We were lucky that the staff caring for our loved one were first class. The family were so moved and impressed that 2 of the carers took their own time to attend the funeral.

Reply from Lauren Hallas, Marketing and Communications Officer at Hamilton Springs

Hello, thank you for taking the time to leave your lovely review of Hamilton Springs. We're pleased to hear that you and your family always felt welcomed and it means a great deal to know that our team was able to provide comfort and care to your father in law. Please accept our condolences, we'll make sure to share your kind words with the team, thank you.

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Review from Maureen W (Friend of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find any fault, all is good. Staff are very good make you welcome, lovely rooms. It is a lovely home.

Reply from Jo Hemmingway, Marketing and Communications Officer at Hamilton Springs

Thank you for taking the time to leave a review of Hamilton Springs. We're glad to hear you're happy and the staff have made you feel welcome at your friends new home.

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Review from Caroline H (Daughter of Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are warm, welcoming, very caring and friendly. Dad is always clean and in clean clothes. His room is always clean and tidy. His carer is always present.

Reply from Jenna Wood, Marketing Manager at Hamilton Springs

Thank you for your feedback. We're pleased to hear that your dad is well cared for and that you've had positive experiences with the team.

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Review from Keith M (Father of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been a very good one overall. Staff are professional, friendly and make one feel very welcome.

Reply from Jenna Wood, Marketing Manager at Hamilton Springs

Thanks so much for your kind words! We're really glad to hear you've had such a positive experience and felt welcomed by the team.

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Review from I C (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say!! My dad's being in Hamilton springs care for 6 months and he has very challenging mental health issues. The care he receives is second to none. The facilities are better than some hotels!


It's a new place and isn't perfect but the staff and managers are actively looking to get

things right.


Spot on. Really worth the money

Reply from Amy Preston, Marketing and Design Officer at Hamilton Springs

Thank you for taking the time to leave a review! It's so great to hear that your dad is happy at Hamilton Springs. We will share your appreciation with the team.

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Review from M H (Son of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamilton Springs is a modern and comfortable care home with lovely outdoor areas. All the staff are very welcoming, friendly and really care about the residents, they always do their best to ensure they have a dignified and comfortable stay.

Reply from Jenna Wood, Marketing Manager at Hamilton Springs

Thank you for your wonderful feedback about Hamilton Springs. We're delighted to hear you appreciate our modern facilities and caring staff. Ensuring people are cared for with dignity is at the heart of everything we do.

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Review from S R (Wife of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is lovely nothing is too much for the staff they really care for my husband. Everything is perfect it really puts me at ease knowing he is well looked after.

Reply from Jo Hemmingway, Marketing and Communications Oficer at Hamilton Springs

Thank you for taking the time to leave a review of our new home, Hamilton Springs. It's great to hear such lovely feedback from relatives, we're so glad that you're at ease and happy with the care and support from the team.

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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Hamilton Springs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Hamilton Springs is calculated as follows: ( (77 Excellents x 5) + (3 Goods x 4) ) ÷ 80 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.646 Points relating to the number of positive Reviews for Hamilton Springs is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 7 Positive Reviews ÷ 7.4 = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Claire Phelps

Job Title: Home Manager

Joined: 2024

Hi, I’m Claire and I’m the Home Manager at Hamilton Springs in South Elmsall.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Hamilton Springs. However, I am most excited about sharing successes (big and small) with everyone who is a part of Hamilton Springs - we have an exciting journey ahead of us!

Frequently Asked Questions about Hamilton Springs

What types of Care is Hamilton Springs registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Detention Under Mental Health Act, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hamilton Springs have?

There are 37 Single Rooms.

What are the Facilities & Services at Hamilton Springs?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hamilton Springs to the centre of Pontefract?

7.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamilton Springs to verify any information. View our terms and conditions. Hamilton Springs has an Enhanced Service - more info.