Barchester Lotus Manor Care Home

The Old Hall, Send Marsh Road, Woking GU23 7DJ
Review Us
8.5 3 Reviews
  • Barchester Lotus Manor Care Home, Woking
Barchester Lotus Manor Care Home in Woking supports people needing care in an inviting home.

A Memory Lane are offers care for people with dementia and activities to help preserve life skills, promote social interactions and retain a sense of purpose.

Trained staff give care home residents care focused on independence, dignity and choice.

Meals are freshly prepared by trained chefs, who offer nutritious and tasty food and cater for special dietary requirements.

Care Provided by Barchester Lotus Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1745 – £1845
  • Self-Funded Residential Dementia Care: £1845 – £1945
  • RESPITE Self-Funded Residential Care: £1745 – £1945
  • RESPITE Self-Funded Residential Dementia Care: £1845 – £1945

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Lotus Manor Care Home to find out the exact price for your requirements.

Contact Barchester Lotus Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Lotus Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Candy Guo (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (61)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Barchester Lotus Manor Care Home Reviews (3)

8.5

Barchester Lotus Manor Care Home has a Review Score of 8.5 (8.488) out of 10, based on 3 reviews in the last 2 years.
Over all time Barchester Lotus Manor Care Home has 3 reviews.

Overall Experience
  • 3
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Date Published
  • 3
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Reviewer Connection to Barchester Lotus Manor Care Home
  • 2
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Total of 3, showing 1-3
Review from E L (Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good in all respects, esp food
Reply from Candy Guo, General Manager at Barchester Lotus Manor Care Home
Thank you so much for your lovely feedback. We're so pleased to hear that you are happy with our service. We'll be sure to share your kind words with the whole team - it truly makes a difference.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved to Barchester Lotus Manor Care Home on 13th September since when I have found the staff very helpful and friendly. I am really enjoying the food served in the restaurant especially the variety of fresh vegetables.
I have enjoyed many activities including film shows, games, puzzles, exercises.
Outings including one to Virginia Water.
Reply from Candy Guo, General Manager at Barchester Lotus Manor Care Home
Thank you for taking the time to review your experience of our Home. Offering a welcoming and friendly environment is so important to us and we are so pleased you feel this too. Thank you once again…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amelia E (Granddaughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandy (grandmother) is a resident, I really enjoy visiting! It feels like home. The staff are lovely and well accommodating, coffee and tea is always offered which is fantastic. My Grandy has such a healthy glow after becoming a resident and has starting to show more enthusiasm. My Grandy believes
her new home is excellent and 10 out of 10, she couldn't be happier a far!
Reply from Candy Guo, General Manager at Barchester Lotus Manor Care Home
Thank you for taking the time to share your experiences of our Home. It is wonderful to read how your grandmother is settled and enjoying her new life with us. Enabling residents to live their life,…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.5 (8.488)

Overview of Review Score

The Review Score of 8.5 (8.488) out of 10 for Barchester Lotus Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Barchester Lotus Manor Care Home is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.488 Points relating to the number of positive Reviews for Barchester Lotus Manor Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 3 Positive Reviews ÷ 12.6 = 0.238
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (10)

Candy

Candy Guo

Job Title: General Manager Joined: 2025

My name is Candy and I’m the General Manager here at Lotus Manor Care Home.


I have been working in the care sector for over 18 years. I trained as a nurse in China and started my journey in the U.K. as a care assistant in 2007. I aspire to understand the needs of people, so as to deliver high-quality care services in a truly person-centred way.


I am incredibly proud to lead the team at Lotus Manor Care Home. It’s a home filled with love, a genuine passion for care, where our residents’ needs always come first.


My team and I look forward to welcoming you into our community.

Veronica

Veronica Paraschiv

Job Title: Deputy Manager Joined: 2025

My name is Veronica, and I am the Deputy Manager at Lotus Manor Care Home, with over 12 years of experience in the care sector. I have worked my way up through various roles while completing my NVQs and recently achieved a BA (Hons) in Health and Social Care. I am passionate about providing high-quality, person-centred care, and I take pride in supporting older adults to live with dignity, respect and joy. I enjoy building strong relationships with residents, families and staff, and I am proud to work closely with the General Manager to help create a warm and welcoming environment for everyone who lives and works here.

Charlotte

Charlotte Goodwin

Job Title: Home Services Advisor Joined: 2025

My name is Charlotte and I am the Home Services Advisor at Lotus Manor.


With a background in nursing and home care, I’ve dedicated my career to supporting individuals and families as they begin their journey into care. I specialise in providing thoughtful, compassionate consultations for those at the very start of exploring care options, and I’m here to guide you from your first enquiry through to your first few weeks with us.


My role is all about making the transition into care as smooth and reassuring as possible. I’m passionate about helping people feel informed, supported, and confident every step of the way.


Outside of work, I enjoy playing netball, walking my dog Blue, and spending time outdoors camping.


It’s a privilege to be part of such a warm and dedicated team, where we place people at the heart of everything we do.


I look forward to welcoming you and supporting you on your journey.

Anthony

Anthony Cumberbatch

Job Title: Head Chef Joined: 2025

I joined Lotus Manor Care Home in 2025 and have thoroughly enjoyed being part of a dedicated team committed to providing high-quality care. With a background as a Michelin-trained chef and years of experience in luxury hospitality and private catering, I bring creativity, precision, and a passion for exceptional food to my role as Head Chef.


I’ve always believed that food is more than nourishment, it’s a way to connect, comfort, and celebrate life. Working in the care sector has been deeply rewarding, allowing me to craft meals that bring joy to our residents and reflect their personal tastes. It’s a privilege to be part of a team that makes a meaningful difference every day.


In my spare time, I enjoy going to the gym, travelling, practising Kung Fu, and dining out over a good cocktail.

Avinashi

Avinashi Chander

Job Title: Adminstrator Joined: 2024

I joined Barchester in 2024 and have enjoyed being part of a dedicated team passionate about providing high-quality care. With a background as an IT professional and a Master’s in Business Administration, I bring strong organizational and problem-solving skills to my role as an Administrator at Lotus Manor.


I have always been a people person, and working in the care sector has been incredibly rewarding. I find great fulfilment in getting to know our residents and their families, ensuring they feel supported and valued. It’s a privilege to be part of a team that makes a real difference in people’s lives every day

Bryony

Bryony Lloyd

Job Title: Care Assistant Joined: 2025

Hi, I’m Bryony. I have over 7 years of specialist experience in dementia care. During this time, I’ve worked in a variety of roles, from housekeeping to senior carer, which has given me a well-rounded understanding of how to provide the best support. In my spare time, I enjoy watching documentaries and going out for walks. I’m also a keen pool player and always look forward to enjoying a game with the residents.

Richard

Richard Ingram

Job Title: Head of Maintenance Joined: 2024

Hi I’m Richard, Head of maintenance at Lotus Manor, With many years’ experience in maintenance I look forward to bringing my knowledge to ensure a safe and comfortable Environment and meeting the high standards of Barchester for our residents, visitors and staff.

Judit

Judit Szilagyi

Job Title: Head of Housekeeping Joined: 2025

Hello! My name is Judit, and I am the Head of Housekeeping at Lotus Manor Care Home, I have over 12 years of experience in the profession and have worked in a variety of settings, including luxury hotels in London as well as NHS and GP surgeries. It is always important to me that our home is clean, comfortable, and welcoming for residents, families, and staff.


In my spare time, I enjoy travelling and reading, particularly historical stories. I also love playing football with my two grandchildren.

Ade

Ade Adegoke

Job Title: Care Assistant Joined: 2025

I joined Lotus Manor Care Home in 2025 and am proud to be part of a compassionate team dedicated to delivering high-quality care. With 14 years of experience in both the NHS and residential care settings, and an NVQ Level 3 in Health and Social Care, I bring a wealth of knowledge and hands-on expertise to my role.


Supporting others has always been close to my heart, and working in the care sector has given me the opportunity to make a meaningful difference in people’s lives. I find great joy in building relationships with our residents and helping them feel safe, valued, and cared for every day.


In my spare time, I love cooking and singing!

Tawanda

Tawanda Matenhike

Job Title: Care Assistant Joined: 2025

Hello! My name is Tawanda, and I am a Health Care Assistant at Lotus Manor Care Home. I have over 10 years of experience in the care sector and have worked in a variety of settings, including care homes and hospitals. I am passionate about delivering high-quality, person-centred care and have supported individuals with complex needs, including those with tracheostomies, dementia, and medication management. Helping people live life to their fullest potential is at the heart of everything I do.


In my spare time, I enjoy listening to music and watching documentaries—especially those from National Geographic. I also love to travel and explore new places whenever I get the chance.

Frequently Asked Questions about Barchester Lotus Manor Care Home

What types of Care is Barchester Lotus Manor Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Lotus Manor Care Home have?

There are 61 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Barchester Lotus Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lotus Manor Care Home to the centre of Woking?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Lotus Manor Care Home to verify any information. View our terms and conditions. Barchester Lotus Manor Care Home has an Enhanced Service - more info.