Laurel Place

Gudmensen Avenue, Bishop Auckland DL14 6RG
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8.0 2 Reviews
  • Laurel Place, Bishop Auckland
Laurel Place supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

It’s part of Exemplar Health Care, one of the country’s leading nursing care providers.

The home provides complex nursing care from a team of trained Registered Nurses and Health Care Assistants.

Residents also have the support of Exemplar Health Care clinical experts, including Behaviour Support Practitioners, a Speech and Language Therapist and a Consultant Psychiatrist in times of crisis.

Laurel Place isn’t your typical residential care home or supported living service.

It supports people who are considered to have needs that are ‘too complex’ for mainstream care providers.

For example, residents often have a number of secondary diagnoses and complexities including behaviours of concern.

Laurel Place has 32 large bedrooms, each with an en-suite, and six single occupancy apartments across three communities. This provides a homely and supportive environment that’s more responsive to people’s needs.

Residents can personalise their bedroom if they wish.

The home also has communal dining and living spaces, sensory bathrooms as well as an activities hub, sensory room, therapy room and large accessible garden.

At Laurel Place, daily life is all about choice. Activities are personalised to people’s interests, hobbies and goals.

They focus on encouraging people to continue to do the things they enjoy, and enabling them to learn, volunteer and find new hobbies too if they wish.

The home has great community connections so people can remain part of their local area.
The home has an open-door policy and welcomes involvement from family and friends.
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Care Provided by Laurel Place

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Laurel Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Laurel Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Luke Shelton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (38)

Laurel Place Reviews (2)

8.0

Laurel Place has a Review Score of 8.0 (8.038) out of 10, based on 2 reviews in the last 2 years.
Over all time Laurel Place has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to Laurel Place
  • 1
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Total of 2, showing 1-2
Review from Robert T (Husband of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Laurel Place is a new building, opened Jan 2025 and is spotlessly clean. The colour scheme is calming and restful. After visiting over a short period of time, it was obvious the staff were the prize asset for the home. Brilliant!
Reply from Chloe Woodhall, Digital Marketing Manager at Laurel Place
Thanks so much for your great review. We agree, the home is lovely, and provides a calming and restful atmosphere. We're incredibly proud of our colleagues who work there and make every day better for…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joy L (Relative of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed by the way that my nephew has settled into the accommodation, much of which is due to the time that staff are spending with him. This has been a significant contrast to previous placements, whether its hospital or other supported housing, where he has had to compete to for attention
and where, at times he's been restricted. I have known him for 35 yeras.
Reply from Jo Hemmingway, Marketing and Communications Officer at Laurel Place
Dear Joy, thank you for taking the time to leave a review. Its great to hear your feedback. Our highly skilled, nurse-led care teams offer an integrated level of support that goes beyond what's…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (8.038)

Overview of Review Score

The Review Score of 8.0 (8.038) out of 10 for Laurel Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.650 for Laurel Place is calculated as follows: ( (13 Excellents x 5) + (7 Goods x 4) ) ÷ 20 Ratings = 4.65
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.388 Points relating to the number of positive Reviews for Laurel Place is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Luke Skelton

Job Title: Home Manager Joined: 2024

Hi, I’m Luke and I’m the Home Manager at Laurel Place in Bishop Auckland.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Laurel Place. However, I am most excited about sharing successes (big and small) with everyone who is a part of Laurel Place - we have an exciting journey ahead of us!

Frequently Asked Questions about Laurel Place

What types of Care is Laurel Place registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Laurel Place have?

There are 38 Single Rooms.

What are the Facilities & Services at Laurel Place?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Laurel Place to the centre of Bishop Auckland?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Laurel Place to verify any information. View our terms and conditions. Laurel Place has an Enhanced Service - more info.