Laurel Place

Gudmensen Avenue, Bishop Auckland DL14 6RG
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8.0 2 Reviews
  • Laurel Place, Bishop Auckland
Laurel Place supports adults living with complex needs arising from dementia, mental health conditions, neuro-disabilities including brain injuries, and physical health conditions.

The home features 32 large en suite bedrooms, and six single apartments across three small units. Each unit has its own communal kitchen-dining area, lounge, and quiet room. The home also includes a large central hub with an adapted kitchen, sensory room, therapy room, beauty salon, visitor suite, and accessible garden areas.

The nurse led team includes general and mental health Registered Nurses, therapists and support staff trained in positive behaviour support. The team are experienced in working with individuals who display behaviours of concern and supporting transitions from higher-acuity settings.

People are encouraged to take part in daily routines and activities that reflect personal interests - whether that's therapeutic baking in the hub kitchen, enjoying arts and crafts, or spending time with family in the garden. Each care plan is co produced, flexible and built around what matters most to the individual.
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Care Provided by Laurel Place

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Laurel Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Laurel Place to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Luke Shelton (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2025
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • The home operates an open-door policy and warmly welcomes visits from friends and family at any time.


    If you wish to meet with the Home Manager, please contact the home in advance to arrange an appointment.


    Please note that mealtimes are protected; for details of meal timings, contact the home directly.

Parking

  • Free parking available onsite.

Laurel Place Reviews (2)

8.0

Laurel Place has a Review Score of 8.0 (8.038) out of 10, based on 2 reviews in the last 2 years.
Over all time Laurel Place has 2 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Laurel Place
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Total of 2, showing 1-2
Review from Robert T (Husband of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Laurel Place is a new building, opened Jan 2025 and is spotlessly clean. The colour scheme is calming and restful. After visiting over a short period of time, it was obvious the staff were the prize asset for the home. Brilliant!
Reply from Chloe Woodhall, Digital Marketing Manager at Laurel PlaceThanks so much for your great review. We agree, the home is lovely, and provides a calming and restful atmosphere. We're incredibly proud of our colleagues who work there and make every day better for the people we have in our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joy L (Relative of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed by the way that my nephew has settled into the accommodation, much of which is due to the time that staff are spending with him. This has been a significant contrast to previous placements, whether its hospital or other supported housing, where he has had to compete to for attention
and where, at times he's been restricted. I have known him for 35 yeras.
Reply from Jo Hemmingway, Marketing and Communications Officer at Laurel PlaceDear Joy, thank you for taking the time to leave a review. Its great to hear your feedback. Our highly skilled, nurse-led care teams offer an integrated level of support that goes beyond what's typically available in other care settings and specialist units. We're glad to hear that your nephew is now settled into his new home. We'll pass on your kind words to the team!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.0 (8.038)

Overview of Review Score

The Review Score of 8.0 (8.038) out of 10 for Laurel Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.650 for Laurel Place is calculated as follows: ( (13 Excellents x 5) + (7 Goods x 4) ) ÷ 20 Ratings = 4.65
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.388 Points relating to the number of positive Reviews for Laurel Place is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

No image found

Luke Skelton

Job Title: Home Manager Joined: 2024

Hi, I’m Luke and I’m the Home Manager at Laurel Place in Bishop Auckland.

Frequently Asked Questions about Laurel Place

What types of Care is Laurel Place registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Laurel Place have?

There are 38 Single Rooms.

What are the Facilities & Services at Laurel Place?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Laurel Place to the centre of Bishop Auckland?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Laurel Place to verify any information. View our terms and conditions. Laurel Place has an Enhanced Service - more info.