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- Barchester Elderwood House care home







Elderwood House is a beautifully designed residential and dementia care home in Hextable, near Swanley, where exceptional care, comfort and meaningful living come together. Every resident receives personalised support shaped around their life story, preferences, interests and aspirations, promoting dignity, independence and wellbeing. At Elderwood House, exceptional care begins with building genuine relationships, ensuring every resident feels valued, understood and truly at home.
Beautiful en-suite bedrooms offer comfort and privacy, with...
Care Provided by Barchester Elderwood House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Elderwood House for full pricing details and T&Cs.
Contact Barchester Elderwood House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Liza Burchell (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2026
- Number of floors: 3
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Family and friends are always welcome at Elderwood House. Flexible visiting enables loved ones to spend meaningful time together, helping residents stay connected with the people who matter most. For those considering care, personalised show rounds are available by appointment. Whether exploring options for themselves or someone they love, visitors can take the time to experience the home, meet the team, view the facilities and ask any questions in a relaxed and supportive environment.
Parking
- Free on site parking is available for all visitors, with generous parking situated close to the main entrance. Elderwood House also provides step free access, ensuring straightforward and comfortable access for residents, families and professionals visiting the home.
Barchester Elderwood House Reviews (10)
Barchester Elderwood House has a Review Score of 9.5 (9.531) out of 10, based on 10 reviews in the last 2 years.
Over all time Barchester Elderwood House has 10 reviews.
Everyone is very nice here. I can't fault the place. I would thoroughly recommend it to anyone.
Thank you so much for your valuable feedback, we truly appreciate your kind words.
The process of organising this with Elderwood has been so seamless & made us feel very happy with our decision. Every single member of staff has welcomed mum & made her feel so welcome and safe.
Elderwood is such a lovely environment, a real home from home. Whilst in hospital for 7 weeks mum struggled to eat & drink & lost a lot of weight; I'm sure she'll gain her weight & strength back in no time with all of the fantastic food she's now enjoying.
Mum was originally booked in for 2 weeks respite but has now very happily extended her stay for a further few weeks. Her lovely smile is back after only one week of Elderwoods care & we couldn't be happier! Thankyou for giving mum her smile back & giving us peace of mind.
Thank you so much for a lovely feedback you have shared, we are happy to see that mum had been recovering well.
The kitchen team spoilt Mum with their culinary delights; the cake is always delicious. We were welcomed with Mum on her first day with so much enthusiasm and care.
Nothing is ever too much trouble for any of the team, who have bent over backwards to support our mum.
I would recommend Elderwood without hesitating
Thank you so much for your wonderful feedback. It truly means a great deal to the Whole Elderwood Team to know that your mum has been so warmly welcomed and cared for. We are delighted to hear that she has enjoyed the culinary delights and, of course, the delicious cakes. It is a privilege to...
It is very goo but will be fully rated when there are more residents in the home. However great beginning.
Thank you so mush for your lovely feedback. It's our pleasure to look after you and we are all happy to hear from you and see you again.
Initially he was uncertain about staying in a carehome but after 2 weeks he said all the carers and residents were nice people and he would recommend it to anybody.
All the staff - the Admin team, the Carers and the Catering team (plus housekeeping) were very welcoming and enthusiastic and wanting to help.
As far as I am concerned he was looked after exceedingly well.
Thank you so much for your lovely appreciation of the care we delivered to your brother in law. Our team always strive to ensure they had a wonderful stay with us.
This is a very very nice plesant home, well designed and a great outlay. Gardens are beautiful, private rooms are wonderful. This would be a place I myself would love to come.
Thank you so much for lovely appreciation of the home and you are always welcome to come back.
Dad was looked after so well 100%
Thank you so much for your lovely feedback about the care we have provided to your father.
I think the ratings reflect exactly how I feel about the home. It is absolutely faultless! My husband's care is very respectful. He can be quite difficult at times and the staff are always patient and kind. I would have no hesitation in recommending Elderwood.
Thank you so much for sharing your experience about our home. We are grateful for your valued feedback.
A nice new home with very caring, helpful staff. My first time experience of a care home, a very good experience.
It was our pleasure to have you in our care. I hope you are doing well. And thank you so much for sharing your experience.
This is a brand new home, and yet after just a couple of weeks the staff feel like you've known them for ages.
We had a private dining experience for the whole family today, and at this point I'm running out of superlatives.
Thank you so much for a lovely feedback about our home and staffs. I am glad that your family have experienced our fine dining service.
Bed Vacancies
Please contact us for latest vacancies.
News (13) & Events (8)
- 02 Sep 2026
Need dementia advice, support or simply someone to talk to? We’re here. Our FREE Memory Lane Café is open to anyone who could benefit — whether you’re living with dementia,...
- 20 Aug 2026
We’ve loved celebrating three birthdays close together — our lovely residents Gill & Wilma, and our very own Activities Coordinator Drew! Plenty of cake, smiles & a little spoiling all...
- 20 Aug 2026
Bluewater has always been one of Eileen’s favourite places to visit, and this time she made it even more special by taking her friends along too! A lovely day out,...
- 20 Aug 2026Organiser: Barchester Elderwood House
- 20 Aug 2026Organiser: Barchester Elderwood House
- 27 Aug 2026Organiser: Barchester Elderwood House
Awards / Recognitions (17)
- 10 Jul 2026Recipient: Barchester Elderwood House
- 10 Jun 2026Recipient: Barchester Elderwood House
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Elderwood House.
Meet the Team (11)

Hi, my name is Liza, and I am the General Manager here at Elderwood House. Welcome to our website!
I am absolutely delighted to be working in this luxury care environment with such an incredible team. I will always go the extra mile to ensure that our residents get the best quality care we can offer. I have many years' experience in a variety of areas, and I believe this enables me to lead our team here to deliver the best care around.

Hello, my name is Daphne, and I am the Deputy Manager here at Elderwood House Care Home. As a dedicated healthcare professional, I have developed extensive experience in providing care and support to vulnerable young adults and the elderly, with a strong focus on enhancing their quality of life. I am knowledgeable, committed and passionate about delivering excellence. I will consistently go above and beyond to ensure the highest standards of care and wellbeing for my residents here at Elderwood House.
I am looking forward to working in such a beautiful environment alongside my team. My ongoing aim is to deliver compassionate, person-centred care to our residents. I will also use this ethos when supporting residents' loved ones and my colleagues. I work collaboratively with my team to provide support in a way that promotes dignity, independence, and a fulfilling life for those in our care.
Outside of work, I enjoy spending quality time with my family and taking short breaks to relax and experience different cultures. I am particularly excited to be involved in commissioning a new home, building strong relationships with my residents and their loved ones and growing a home full of life.

Hello, my name is Nicola, and I am the Administrator here at Elderwood House Care Home.
I have been working as an administrator in the care home environment for over 10 years, and I really enjoy supporting residents and their loved ones each day. I am really excited to be part of an incredible team in such a beautiful home and look forward to meeting our residents. My door will always be open, and I will work closely with my team to provide great service to all.
I have a wonderful family, and in my spare time I enjoy travelling, music and socialising.

I bring a wealth of technical and management experience to my role at Elderwood House, having spent years running my own successful property management business specialising in HMO portfolios. My background spans the entire life cycle of property care, from overseeing full-scale building refurbishments and structural maintenance to achieving a Level 3 qualification in Property Management.
In addition to my management background, I am a fully qualified plumber, a certified Air Source Heat Pump engineer, and a registered member of the Chartered Institute of Plumbing and Heating Engineering (MCIPHE). This deep mechanical and systems expertise allows me to manage the home’s infrastructure at the highest possible standard, ensuring a safe, efficient, and comfortable environment for everyone on site.
I chose to bring my skills to Barchester Healthcare because I wanted a role where I could truly give back. Maintaining a care facility isn't just about managing a building; it is about providing a safe, reliable, and welcoming home for our residents, which gives me great professional satisfaction.
Outside of work, I stay highly active and enjoy playing golf and tennis, spending time at the gym, and following all things sports. Most of all, I love keeping busy raising my two young boys.

I’m Joseph Sackett, a locally raised chef from the village of Hawley, with over 28 years of experience in catering, including working internationally and alongside renowned chefs on high-profile culinary events. My career has taken me through a wide range of kitchens, from fine dining to large-scale hospitality, shaping my passion for quality food, nutrition, and creating meaningful dining experiences.
My love for cooking began at home with my nan, who remains my biggest inspiration. She taught me that food is about care, comfort, and bringing people together—values that have stayed with me throughout my career and are at the heart of everything I do today.
I’m a very open and approachable person who enjoys getting to know people and sharing life stories. I believe mealtimes should be something to look forward to, and I’m excited to bring a little extra warmth, creativity, and enjoyment to my role here.
Outside of work, I enjoy keeping fit, spending time outdoors, and appreciating nature and wildlife. For me, cooking has always been a pleasure—never a chore—and I look forward to sharing that passion with everyone here.

I’m Kevin, Head of Housekeeping at Elderwood House. I have over 6.5 years of experience in the care sector, which has allowed me to develop a strong foundation in this role.
My focus is on supporting our residents and ensuring their home remains safe, clean, and well-maintained. I also work closely with my staff to ensure we consistently meet the high standards our residents deserve.
Outside of work, I enjoy spending time with my in-laws and shopping.

Hi, my name is Drew. I have worked in the care sector for 2½ years, after previously working as a hairdresser. I absolutely love being in care and everything it involves, especially spending time with residents and seeing them day to day. Knowing that I’ve made even the smallest difference to someone’s life brings me the greatest enjoyment.
I’ll be here, there and everywhere, so please don’t hesitate to ask me anything. If I can help, I will; if not, I’ll make sure I find someone who can. We are a family at Elderwood and just want the best for our residents.
I’m a family-oriented person who loves baking, spending time with loved ones, and going on holiday.

I joined the care sector in 2018, starting in community care, and since 2019 I have been working in a nursing home environment.
Over the years, I have developed my knowledge and skills day by day, working both as a Care Assistant and as a Senior Care Assistant. I am confident working alongside other professionals such as GPs, nurses, general managers, health visitors, dietitians and other professionals, as well as my whole team of care assistants.
I truly enjoy my role because supporting residents, making them feel safe, and seeing their happiness, especially their smiles, gives me great satisfaction and makes my day.
I want to work with Barchester because the company truly values its staff and offers strong opportunities for career development. Barchester empowers its people and gives us the chance to grow while maintaining a clear commitment to delivering high-quality care.

Hello, I’m Sharon, and I’m proud to be a Senior Care Assistant at Elderwood House.
With 18 years of experience in the care sector, I am passionate about making a positive difference to the lives of those I support. I joined Elderwood House because I share Barchester’s commitment to delivering exceptional, person-centred care, where every individual is treated with dignity, kindness and respect.
Building meaningful relationships with our residents and ensuring they feel valued, heard and supported is the most rewarding part of my role. I look forward to helping create a warm, welcoming environment where everyone can feel safe, comfortable and truly at home.

Hi, I’m Stephen, and I’m the Second Chef here at Elderwood House.
I joined Barchester around two years ago as a Kitchen Assistant at one of our Bromley homes. Since then, I’ve worked hard to develop my skills and have been proud to progress into my current role as Second Chef.
One of the things I enjoy most is preparing fresh, home-cooked meals that residents genuinely look forward to. Food is such an important part of the day—it brings people together, creates conversation and can evoke wonderful memories. Knowing that something I’ve cooked can put a smile on someone’s face makes my job incredibly rewarding.
I love being part of the Elderwood team. Everyone works together to create a warm, welcoming home where residents feel valued, cared for and supported. It’s a privilege to be part of that every day, and I look forward to continuing to grow my career with Barchester.

I love working in the care sector. Before beginning my career in care, I worked in retail and customer service, but I soon realised that nothing compares to the fulfilment of making a genuine difference to someone’s day.
Supporting people with compassion, dignity and kindness is a privilege, and I feel proud to be part of such a rewarding profession.As a mother of three, I understand the importance of caring for others. Looking after both of my parents before they passed away gave me a deep appreciation of the incredible work carers do every day.
That experience strengthened my passion for providing the same comfort, respect and reassurance to the people I now care for.
Joining Elderwood was an easy decision because of its warm, welcoming atmosphere and shared commitment to delivering exceptional, person-centred care. I wanted to be part of a team that genuinely puts residents at the heart of everything they do. Living locally is an added bonus, allowing me to feel connected to the community we support, and I enjoy walking to work each day—it gives me time to reflect and begin every shift with a positive mindset.
I also value being part of Barchester Healthcare, where there are fantastic opportunities to learn, develop and grow my career while continuing to provide the highest standard of care.
The most rewarding part of my role is seeing our residents smile, knowing I’ve helped make them feel safe, valued and cared for. Even the smallest act of kindness can brighten someone’s day, and that’s what inspires me every time I come to work.
Frequently Asked Questions about Barchester Elderwood House
What types of Care is Barchester Elderwood House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Elderwood House have?
There are 62 Single Rooms.
What are the Facilities & Services at Barchester Elderwood House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Elderwood House to the centre of Swanley?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
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