What types of Care is Chase Park Neuro Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Chase Park Neuro Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chase Park Neuro Centre to the centre of Newcastle upon Tyne?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Chase Park Neuro Centre care home, 8 Millfield Road, Whickham, Newcastle upon Tyne, Tyne & Wear NE16 4QA

Review from D R (Son of Resident) published on 6 March 2026 Submitted via Postal Card • Report

Overall Experience

Finding the right place for a loved one with complex needs is one of the hardest journeys a family can take. My father spent two years at Chase Park and as I look back on that time, I feel an immense sense of gratitude for the sanctuary and support they provided him. Finding a place that understood

the complexities of his needs while maintaining a personal dignity is no small task, but Chase Park became a true home for him. While the entire team deserves credit, from the catering staff who produced culinary delights for my father's dietary needs, the laundry that had to clean that food off his clothes, domestics who had to clean everywhere else and the many wonderful staff who cared and looked affter him. I thank you. I want to offer a special tribute to Alina. For two years she was a constant source of professional excellence and deep, personal compassion. Alina has that rare gift of being able to manage complex medical needs in one hand while offering a confident human connection with the other. To have someone like Alina by his side was the greatest comfort I could have asked for. To Jude and Demi thanks for putting up with not just my Father, but also me, giving my father a place where he could live with dignity, for giving me the comfort of knowing he was in the best possible hands. You made my Fathers last two years comfortable, safe and filled with kindness. I will never forget the difference you all made. Thank you to everyone.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for taking the time to leave such a thoughtful review.
We know how difficult it can be to find the right home for someone with complex needs, so it means a great deal to hear that your father felt safe, respected and cared for at Chase Park. I will share your kind words with the whole team, including catering, laundry, housekeeping and care staff, and especially Alina and Demi.
Thank you again for trusting us with your father's care. We're grateful to have been able to support both him and your family during that time.

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Review from Stefan M (Son of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

My mum spent her final months at Chase Park Neuro Centre, and as a family we will always be grateful for the care she received there.
Anyone who has experienced dementia will understand the feeling of "losing someone twice" - once as their personality fades, and again when they pass. What meant so

much to us was that the staff at Chase Park saw beyond the illness and recognised the warmth and character that still shone through.
My mum was happy and settled at Chase Park, and we always felt she was in the best possible place. The team treated her with dignity, patience and kindness, and they supported our whole family during a very difficult time.
On a personal note, the management went above and beyond to help make it possible for my mum to see me get married last September. That meant the world to us and is something we will never forget.
Thank you to Jude, Demi, Dawn, Kaleigh and all the team for the compassion and respect you showed my mum. It made a real difference.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for taking the time to share such a thoughtful and moving review.
We are deeply grateful that you trusted us to care for your mum during such an important time, and it means a great deal to know that she felt happy, settled and well supported while she was with us. Dementia can be an incredibly difficult journey for families, and recognising the person beyond the illness is something our team strives to do every day.
We are especially touched to hear that the support provided extended to your whole family and helped create such a meaningful memory during your wedding. Being able to support moments like that is a privilege for our team.
Your kind words about the dignity, patience and compassion shown will be shared with staff, as feedback like this reinforces why they do what they do.
Thank you again for your trust and for taking the time to leave this review. Our thoughts remain with you and your family.

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Review from R P (Father of Resident) published on 10 February 2026 Submitted via Website • Report

Overall Experience

It has now been a year since our son moved into Chase Park. He has settled in really well, due mainly to the professional team that work here. We would like to thank ALL at Chase Park for helping him to adjust so well, to a new home. He is very happy here and we would like to thank the team for all

of the hard work and care they provide. All staff take the time to engage with him and health issues are dealt with quickly. This is a well managed establishment with all of the professionals needed to provide quality care and therapy. Thank you all for making the last year one which we are so grateful for.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThankyou for your kind words which we will pass on to the team., Your son brings smiles to all our faces every day - it is wonderful to have hm as part of our Chase Park family.

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Review from Derek S (Son of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

Following a fall at home, and an extended hospital stay, my mam Audrey, 88yrs, spent the final months of her life in Chase Park Neuro Centre until she slipped from us in mid December 2025.
I cannot speak highly enough of the outstanding care she received whilst a resident.
Mam needed full nursing

and care support everyday, and this was delivered by a fantastic team of dedicated staff who made her final months more comfortable than anyone could possibly hope for.
The team were caring, respectful and incredibly supportive.
We cannot thank you all enough.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThankyou so much for your lovely words which will be shared with our staff team. Your Mum was a lovely lady. It was our pleasure and privilege to care for her and to get to know your family.

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Review from Paula W (Wife of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My husband has been in Chase Park for 3 years now & I couldn't ask for a better care home. I know when I'm not there he is well looked after. All staff are amazing, from the nurses, care staff, housekeeping, to the handyman, coffee shop & kitchen, they are all very caring, friendly & helpful. Activity

team are great, OT, physio & therapy team are fantastic, he has come on leaps & bounds & they are very encouraging with him. Alina, the clinical lead, is fabulous, very caring & a fantastic nurse. Any medical issue is dealt with quickly & knowing a local Dr comes once a week to see residents is very reassuring. Deputy manager & senior management are very good, if I had any issue I know I could go to them & it will be dealt with efficiently.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely review which will be shared with the team.

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Review from Lorraine B (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

So happy that my mam is settled in Chase Park, staff are amazing, attentive to her needs,nothing is a bother to them, mam has been more engaged with activities than she has ever been which gives us as a family confidence she is being well looked after.
Many thanks to all the staff that are involved

with her care.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely review which will be shared with the team. We are thrilled at how well your Mum has settled into our Chase Park family.

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Review from K R (Cousin of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My cousin has lived in Chase Park for 15 years. I have absolutely no concerns about her mental or physical health or social care. This is her home. This is her safe place. This is her happy place. I visit her every week, and have for the last 15 years, I am the closest family member to her. I know

the staff and they know me, we have a good relationship that benefits my cousin. I would never want her to live anywhere else.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely feedback which will be shared with the team. Its great to know how happy you are with how the team cares for and supports your cousin.

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Review from Helen T (Sister of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My brother moved into Chase Park in Nov 2023, he has severe brain injuries. We are very confident in his care provision now that he has settled in and staff know him well. Communication is very good and I am kept informed regarding important issues with regards to his health. Staff are always friendly

and have a lovely manner with my brother, which is very important to us as a family.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreHi Helen Thank you for your lovely feedback. We will share this with the staff team.

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Review from J A (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

We have been very happy with the care. Staff are caring/responsive but are always very busy - we wish they could spend more time sitting and talking to patients - we think my mam is lonely at times. Over recent months, there has been an intake of new patients who seem to be needing a higher level of

care/support- we wonder if this sometimes detracts from the amount of time that is therefore available for other residents? When we have had safety concerns they have been addressed quickly. The links with the local GP could be improved as sometimes there is a delay accessing medical support eg prescriptions arriving 48 hours plus after being prescribed. Nursing staff are very skilled/supportive, but they seem to have to defer to the GP which can seem to delay things at times. One area which could be improved, would be more regular communication. We have to request updates when we see staff or sometimes contact for additional information via family liaison -they do always reply to this.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your constructive feedback which we welcome. We will discuss with the nursing team the need for improved communication and our support workers will continue to spend as much time as they can with your Mum. We have monthly family meetings where families are encouraged to provide input and feedback. If you are unable to attend these our family liaison officer and myself are always available to be contacted via email or telephone. Please do continue to provide us with your feedback as this helps us identify issues and put measures in place to improve our service.

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Review from G B (Relative of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

Staff I liaise with are always very approachable and helpful. The Therapy Team are always cooperative when we have requested sessions to be swapped due to appointments or outings. The Clinical Lead and Family Liaison Officer are extremely helpful and understanding when we have had problems to deal

with.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your kind feedback which we will share with the staff team.

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Review from J J (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

Dad has been a resident since May and has settled well. The staff seem to have bonded well with him and got to know him. They encourage his sense of humour and love for singing and being social. He is happy and clean and eats well.
The newly created Dementia unit is a perfect environment for Dad. Small

enough to feel well cared for but spacious, well thought through and well staffed. I've seen first-hand how well the staff deal with the changeable behaviours of dementia residents and intervene with care and compassion to ensure all residents feel safe, respected and cared for.
My only criticism as a family member is that I struggle to know which staff members work closest with my Dad. I see lots of different staff. One lady is great as family liaison but it would be good to have a key contact from the care team too.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreIts great that your Dad has settled in so well. Thank you for your lovely & constructive feedback which will be passed on to the staff team. We have moved the keyworker and named nurse poster into a more prominent position on your Dad's wardrobe. If you have any queries or concerns please do let our Family Liaison or myself know so we can respond as quickly as possible.

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Review from Christine M (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

Just to add a e few positive views about Chase Park Care Home:
My dad has been a resident here since Jan 2023 .. he has spent time in a few other Care homes on respite, and after experiencing somewhat really negative temporary stays elsewhere and comparing the homes with Chase Park. I wouldn't want

dad to be placed anywhere else. The staff are brilliant, sympathetic caring and as well as professionally dedicated in their individual roles. Crucially a wonderful lead Nurse alongside with her husband, do a wonderful job in carrying out their duties.
Moreover a mention of dad's personal care staff thank you for the care and attention they always give, it's far from an easy task at times along with long working hours and frankly the patience they have is amazing.
Furthermore a mention to the dedicated Manager, who has made terrific inroads in overseeing the improvement of the home.
Who should be applauded for her tireless efforts.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreMany thanks Christine for you lovely review - your kind words will be shared with the staff team.

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Review from Eleanor C (Sister of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

After his prolonged illness we got the worst news regarding my brother; his brain tumour was paralysing and killing him. Finding somewhere he could live safely and comfortably for his remaining days was really hard: at 45 years old he was too young for a nursing home. At the same time his condition

was neurologically complex. After viewing 15 unsuitable places we viewed chase park and it seemed just right. When my brother arrived the staff made evey effort to help him settle in and understand his meds and care needs. He was bed bound, but if he'd been able to get up he'd have loved the cafe & the park, which are lovely & peaceful. Staff gave us space for friends & family to spend as much time with him as needed. He died 3 weeks after his arrival, & we were able to be with him, in his lovely bedroom with his patio doors open & the sun shining in. They gave us as much time as we needed with him after he died, & washed and dressed him with care & sensitivity. We're eternally grateful!

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely review and feedback, your kind words have been passed on to our team.

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Review from Carol M (Mother of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

June 2023, my daughter and sister were admitted to Chase Park Whickham. We were apprehensive for her, as it was out of our area, and away from a very close knit family. We were met by management, carers, staff in the following days, even laungry, housekeeping and physioteam. They have been amazing to

my daughter and her family as well. A few changes in this time, renovations to the residents' rooms, lounge etc. are still ongoing on other units, but the difference is amazing, worth the upheaval, but hard work for carers and staff alike, who still made sure the residents were well looked after throughout. The physio team are amazing and my daughter is benefiting really well. The new family liaison officer is doing a good job as well. And by daughter is settled in. So thank you to all here at Chase Park.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely words which we will pass on to our staff. It is our pleasure to provide care and support to your daughter.

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Review from J Y (Mother of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

We as a family know that all involved with our son he was cared for brilliantly by all members of staff including management.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your kind words. It was our privilege to care for your son. You are welcome to come to our memorial garden any time.

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Review from Patricia R (Partner of Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

The care at Chase Park Neuro Centre is very responsive and kind. The residents have excellent holistic care. The residents family and friends are treated in a very respectful, polite manner. Any queries are addressed and any worries considered. The residents are comfortable, clean and well dressed.

The food is very good quality and individual needs are catered for.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely review. You and your partner are both very much part of our Chase Park family.

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Review from Lynn B (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

Our lovely dad was admitted to Chase Park Neuro Centre on Christmas Eve 2024 for end of life care. We had wanted to take dad home from hospital for his remaining days but it was deemed unsafe to do so and we therefore reluctantly agreed for him to go to Chase Park, close to his own home.
Our fears

were completely unfounded, dad received exceptional medical care from day one. He sadly passed away 6 days later but the quality of care given and the warm, friendly welcome that we, his family, received was truly heartwarming.
Dad was treated with the upmost dignity and respect, at times staff were unaware that family had arrived outside his room and we could hear the caring way in which he was spoken to and the gentle manner in which he was approached. This provided us with the greatest reassurance that dad was safe and comfortable amongst people who genuinely cared about him.
A huge thank you to every single staff member for your kindness to both dad and the family during a truly difficult time.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for taking the time to provide this lovely review. It was our pleasure and privilege care for your father. We will pass on this review to the staff team.

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Review from T G (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

My mam came to Chase Park after being cared for in another care home I was dissatisfied with. My son and I visited many care homes and decided on Chase Park, we are so happy we did. My mam was treated with love, empathy and respect from the minute she arrived until she passed away in October. She took

time to settle, and could be scared and disruptive, but the staff were so supportive of her and us that Mam soon settled and realised she was safe and cared for. The clinical lead is worth her weight in gold! She clearly cares for the residents and goes above and beyond to support them and their families. Family liaison is a marvel, she has helped our family and my mam very step of the way, during mam's time there and after Mam's passing. The cook ensured mam had food she liked. Most of the staff are very attentive and respectful. They work to build good relationships with clients and their families. I felt 100% happy to leave my mam in their care. Any concerns I had were dealt with quickly.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely comments. Your mum was a wonderful character who is missed by us all.

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Review from P C (Sister-in-law of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

My brother-in-law was given the best care at Chase Park Neuro Centre. Very caring staff who were just amazing - not only with him but also a huge support to all his family.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your kind words. It was our privilege and pleasure to provide care and support to your brother in law and all his family.

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Review from Sofia S (Daughter of Resident) published on 3 October 2023 Submitted via Website • Report

Overall Experience

I am very grateful to all the staff at Chase Park for caring for my father. It is hugely reassuring to know he is in such good hands. He has been there for many years and it is always lovely to visit him and chat with all the workers. The centre is beautiful and the rooms are spacious and cosy, with

lovely views too. Its location is great as well, as it is in a very peaceful area with lots of green surroundings like Chase Park.

Reply from Jude Goode, Registered Manager at Chase Park Neuro CentreThank you for your lovely comments. It is our pleasure and privilege to care for your father.