Chase Park Neuro Centre

The home is always spotlessly clean, smells fresh and provides a comfortable environment for residents. I am confident that my aunt is respected and cared for appropriately, even when we are not there ourselves to witness it.

Chase Park is an excellent care facility. Our son has been there for 18 months. In that time he has settled in well due to the professional staff. He is part of the Chase Park 'family' and we are as well. It has all of the facilities needed to care for residents. All staff are friendly and provide the necessary care. We are very grateful to all staff for their hard work. Thanks to all.

Finding the right place for a loved one with complex needs is one of the hardest journeys a family can take. My father spent two years at Chase Park and as I look back on that time, I feel an immense sense of gratitude for the sanctuary and support they provided him. Finding a place that understood the complexities of his needs while maintaining a personal dignity is no small task, but Chase Park became a true home for him. While the entire team deserves credit, from the catering staff who produced culinary delights for my father's dietary needs, the laundry that had to clean that food off his clothes, domestics who had to clean everywhere else and the many wonderful staff who cared and looked affter him. I thank you. I want to offer a special tribute to Alina. For two years she was a constant source of professional excellence and deep, personal compassion. Alina has that rare gift of being able to manage complex medical needs in one hand while offering a confident human connection with the other. To have someone like Alina by his side was the greatest comfort I could have asked for. To Jude and Demi thanks for putting up with not just my Father, but also me, giving my father a place where he could live with dignity, for giving me the comfort of knowing he was in the best possible hands. You made my Fathers last two years comfortable, safe and filled with kindness. I will never forget the difference you all made. Thank you to everyone.

Thank you to Jude, Demi, Dawn, Kaleigh and all the team for the compassion and respect you showed my mum. It made a real difference.

We cannot thank you all enough.

My husband has been in Chase Park for 3 years now & I couldn't ask for a better care home. I know when I'm not there he is well looked after. All staff are amazing, from the nurses, care staff, housekeeping, to the handyman, coffee shop & kitchen, they are all very caring, friendly & helpful. Activity team are great, OT, physio & therapy team are fantastic, he has come on leaps & bounds & they are very encouraging with him. Alina, the clinical lead, is fabulous, very caring & a fantastic nurse. Any medical issue is dealt with quickly & knowing a local Dr comes once a week to see residents is very reassuring. Deputy manager & senior management are very good, if I had any issue I know I could go to them & it will be dealt with efficiently.

Many thanks to all the staff that are involved with her care.

My cousin has lived in Chase Park for 15 years. I have absolutely no concerns about her mental or physical health or social care. This is her home. This is her safe place. This is her happy place. I visit her every week, and have for the last 15 years, I am the closest family member to her. I know the staff and they know me, we have a good relationship that benefits my cousin. I would never want her to live anywhere else.

My brother moved into Chase Park in Nov 2023, he has severe brain injuries. We are very confident in his care provision now that he has settled in and staff know him well. Communication is very good and I am kept informed regarding important issues with regards to his health. Staff are always friendly and have a lovely manner with my brother, which is very important to us as a family.

We have been very happy with the care. Staff are caring/responsive but are always very busy - we wish they could spend more time sitting and talking to patients - we think my mam is lonely at times. Over recent months, there has been an intake of new patients who seem to be needing a higher level of care/support- we wonder if this sometimes detracts from the amount of time that is therefore available for other residents? When we have had safety concerns they have been addressed quickly. The links with the local GP could be improved as sometimes there is a delay accessing medical support eg prescriptions arriving 48 hours plus after being prescribed. Nursing staff are very skilled/supportive, but they seem to have to defer to the GP which can seem to delay things at times. One area which could be improved, would be more regular communication. We have to request updates when we see staff or sometimes contact for additional information via family liaison -they do always reply to this.

Staff I liaise with are always very approachable and helpful. The Therapy Team are always cooperative when we have requested sessions to be swapped due to appointments or outings. The Clinical Lead and Family Liaison Officer are extremely helpful and understanding when we have had problems to deal with.

My only criticism as a family member is that I struggle to know which staff members work closest with my Dad. I see lots of different staff. One lady is great as family liaison but it would be good to have a key contact from the care team too.

Who should be applauded for her tireless efforts.

After his prolonged illness we got the worst news regarding my brother; his brain tumour was paralysing and killing him. Finding somewhere he could live safely and comfortably for his remaining days was really hard: at 45 years old he was too young for a nursing home. At the same time his condition was neurologically complex. After viewing 15 unsuitable places we viewed chase park and it seemed just right. When my brother arrived the staff made evey effort to help him settle in and understand his meds and care needs. He was bed bound, but if he'd been able to get up he'd have loved the cafe & the park, which are lovely & peaceful. Staff gave us space for friends & family to spend as much time with him as needed. He died 3 weeks after his arrival, & we were able to be with him, in his lovely bedroom with his patio doors open & the sun shining in. They gave us as much time as we needed with him after he died, & washed and dressed him with care & sensitivity. We're eternally grateful!

June 2023, my daughter and sister were admitted to Chase Park Whickham. We were apprehensive for her, as it was out of our area, and away from a very close knit family. We were met by management, carers, staff in the following days, even laungry, housekeeping and physioteam. They have been amazing to my daughter and her family as well. A few changes in this time, renovations to the residents' rooms, lounge etc. are still ongoing on other units, but the difference is amazing, worth the upheaval, but hard work for carers and staff alike, who still made sure the residents were well looked after throughout. The physio team are amazing and my daughter is benefiting really well. The new family liaison officer is doing a good job as well. And by daughter is settled in. So thank you to all here at Chase Park.

We as a family know that all involved with our son he was cared for brilliantly by all members of staff including management.

The care at Chase Park Neuro Centre is very responsive and kind. The residents have excellent holistic care. The residents family and friends are treated in a very respectful, polite manner. Any queries are addressed and any worries considered. The residents are comfortable, clean and well dressed. The food is very good quality and individual needs are catered for.

A huge thank you to every single staff member for your kindness to both dad and the family during a truly difficult time.

My mam came to Chase Park after being cared for in another care home I was dissatisfied with. My son and I visited many care homes and decided on Chase Park, we are so happy we did. My mam was treated with love, empathy and respect from the minute she arrived until she passed away in October. She took time to settle, and could be scared and disruptive, but the staff were so supportive of her and us that Mam soon settled and realised she was safe and cared for. The clinical lead is worth her weight in gold! She clearly cares for the residents and goes above and beyond to support them and their families. Family liaison is a marvel, she has helped our family and my mam very step of the way, during mam's time there and after Mam's passing. The cook ensured mam had food she liked. Most of the staff are very attentive and respectful. They work to build good relationships with clients and their families. I felt 100% happy to leave my mam in their care. Any concerns I had were dealt with quickly.

My brother-in-law was given the best care at Chase Park Neuro Centre. Very caring staff who were just amazing - not only with him but also a huge support to all his family.