Chase Park Neuro Centre

Chase Park Neuro Centre staff always encourage me and help me to achieve my goals and help me move to independent accommodation. I will always be grateful to everyone for the support and encouragement that was given to me and the support to solve issues that occurred.

In December my Dad became ill and we realised there was nothing more we could do for him. It was one of the worst experiences of my life and struggled with the whole situation until the end. Thankfully the staff at Chase Park were absolutely brilliant. They made sure my Dad was as comfortable as he could be and gave him the best care they could. You could see how much they cared for my Dad and how much it was affecting them all. They also took great care of my brothers and I. We stayed with my Dad all the time until the end and everyone made sure we were well looked after. Anything we needed, even a chat someone was always there with us. In the most difficult situation, they made it that little bit easier and I will forever be grateful for what they did for my whole family.

My partner went into Chase Park Neuro Centre for respite care but unfortunately deteriorated due to Parkinson’s and dementia. The staff tried all ways to encourage dietary intake from chef to care staff encouraging her. The care she received was personal to her needs and nothing was too much trouble, treating her with dignity and respect. The support for the family was very much appreciated.

My dad has lived at Chase Park Neuro Centre for a number of years now. He is totally reliant on the staff caring for him as he is bed bound. I can't visit him as often as I would like as I have my own family of three young children to help care for and work full-time also. My mam works part-time and helps look after the children too on her days off. Therefore we have to ensure that my dad gets the best possible care that he can and Chase Park is just the place that gives this to him. The staff are so nice and you can tell when talking to them that they care deeply about my dad and want to give the best possible care that they can. They always pop into his room to say hello, they just show that they care also. My dad's life is dismal but the affection this home shows him helps make up for what he is missing. I can't thank them enough. They take away the guilt that I feel not being able to see him. So, thank you so much each and every one of you.

My dad is in safe hands.

I can't stress enough how well the residents are cared for. Hats off to Chase Park Neuro Centre. I would highly recommend. I don't think we could have found a better place for my dad with the help he needs daily. Not enough praise for the staff.

Chase Park staff are hardworking and caring; they do all they can to improve the resident's wellbeing. My husband has been in their care for 2 years, and the care he receives is second to none, being encouraged to go to the gym, continuing his rehabilitation and keeping his spirits up. Not being able to have normal visiting during this time has only been bearable because of the confidence I have in all of the staff and the understanding they have shown me.

My brother is a resident at Chase Park Neuro Centre Whickham. This last year has been so difficult for families, not being able to visit loved ones due to the pandemic and lockdowns. I have always felt reassured and supported by the staff in Chase Park. When I pop over to hand over supplies - I'm met outside by one of the carers. It's more than handing supplies over though as whoever meets me will always make the time to ask how I am as well as any updates on my brother. It's a comprehensive service caring well our loved ones and supporting us as a family. My brother is receiving the very best of care and knowing he is safe is such a comfort. I also receive phone calls and updates from the family liaison officer based at Chase Park, another link and so important. I have nothing but praise and heartfelt thanks to everyone at Chase Park.

My mam came to be in Chase Park for two weeks of respite care during the pandemic. This was our care home of choice because the family knew this was Covid-19 free due to the proactive arrangements put in place by the management prior to the first lockdown in March 2020. To this day, Chase Park has protected its residents and remained Covid-19 free, an achievement for which I personally feel they should be recognised in some way. The care given to Mam was exceptional and completely person-centred, allowing her to recover in pleasant surroundings, in the knowledge this was being delivered by caring, compassionate and consummate professional staff. It gave our family complete peace of mind. Communication between Chase Park and the family was easy; whenever we wanted to find out how Mam was doing, we telephoned and within minutes were given up to date information as to how she was doing, without being made to feel as though we were pesmering them. Nothing was a problem for them.

Returned once more to Chase Park and it's great to come back for another visit and with COVID going on it’s a pleasure to be back. Every time I come, all the staff from cleaning to management is fantastic, food very good. I’m happy to recommend this care home to anyone wishing to come here as a great and friendly place to come.

It’s so reassuring that Chase Park are there for our family as well as my father throughout some difficult times.

My nephew became a resident of Chase Park in March 2017. Having acquired a brain injury, he was unable to walk, talk, feed or do anything for himself. This was a very difficult time for all concerned and of the choices put before us as a family, we were given the choice of 3 care homes, two of which we could not even consider having read reviews. It is important to note that initially we were faced with some very upsetting situations, however, the management reshuffle in 2018 brought about significant changes. The team at Chase Park have totally transformed this place into a caring and friendly establishment where everyone is made to feel at home. The team from Nurses to carers to physios, and everyone else involved including the Cafe staff made our journey as stress free as possible. My nephew is now living in his own home with care support, this could not have been possible without the care and dedication of the fantastic team that are "Chase Park". Amazing!

There had been issues the family weren't happy about in the past at Chase Park up until October 2018 which is when we saw a massive change in the way things were being led. Management is eager to listen to any questions and staff going out of their way to help as much as possible. Credit where it’s due! Unfortunately, my uncle died in December 2018 in hospital after a very short illness. My uncle was a very kind, loving man and a family man and I know if his wife had been able to he would have spent his last days at Chase Park where they thought the world of him. Thank you from the bottom of our hearts. I will definitely recommend Chase Park for their services.

We would highly recommend Chase Park to anyone who might be in a similar situation. His needs were met in every way by the caring staff and we are very grateful for that.

My sister has been a client of Chase Park for a lot of years and I have always found her care to be fantastic and in the last year or so, the standard of care has been exemplary. I find all staff are very easy to talk to and are always more than happy to help in any way they can from management to nurses to care to domestic, the staff have been extremely supportive as we approach the end with my sister. The respect and dignity that is shown to my sister and to us as a family has surpassed anything we expected. Facilities are fantastic with a lot of choices for holistic therapies. A massive thank you from all of us and could not recommend this place enough.

Welcoming helpful staff that go above and beyond their duties. Can’t thank the staff enough for all the care and attention and the support that they give to my auntie and her visitors. Nothing is ever a trouble or problem for them. The facilities themselves are stunning and very well maintained. A bonus is the lovely friendly cafe onsite too which is full of lovely treats. Highly recommended.

My dad spent a lot of time in Chase Park whilst we were waiting for adaptions to be done to our house but moved in permanently in October 2018 due to care packages breaking down. Due to hypoxic brain injury, my dad lost his speech, needed to be hoisted, was also peg fed and all care needed. We had a few issues before October 2018 but we then started to notice a huge difference in the staff and the way Chase Park was being managed, it seemed to turn itself around overnight. As a family, we felt like we could communicate with the staff more and they always let us know what was going on with my dad, unfortunately, my dad passed away in hospital December 2018 but I would highly recommend Chase Park to friends and family.

- the reliance on agency staff, both carers and nurses, means that information regarding not only the resident but also the establishment itself is not always readily available.

Fantastic care! Staff were friendly, professional, supportive and caring. All support was based around the needs and wants of my sister, she was treated with dignity and respect at all times, and during end of life care they were extremely respectful and accommodating to our whole family. Nothing was too much trouble for the staff team, they were happy to help with any requests and even allowed a second bed in the room so we were able to stay with my sister. They made the transition from independent living to residential care a lot easier.

A friend of mine was admitted to Chase Park following amputation and a CVA.

Yours