
I would highly recommendJonathan B(Son of Resident/Service User)

Chase Park staff are hardworking and caringSelina L(Wife of Resident/Service User)


I would highly recommendJonathan B(Son of Resident/Service User)

Chase Park staff are hardworking and caringSelina L(Wife of Resident/Service User)


Chase Park provides specialist support for adults of all ages, abilities, and disabilities, with a focus on promoting well-being, independence, and inclusion. The service supports individuals with long-term nursing needs, as well as those working towards independent living following a period of rehabilitation. Residents who would benefit from therapeutic support have access to on-site Occupational Therapy and Physiotherapy services.
High-quality nursing care is delivered across two dedicated suites, including respite care...
Care Provided by Chase Park Neuro Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Neuro-rehabilitation service with hydrotherapy, physiotherapist, occupational therapy & Neuro-psychologist available.
The price(s) shown are provided by the care home. Contact Chase Park Neuro Centre for full pricing details and T&Cs.
Contact Chase Park Neuro Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Century Healthcare Ltd
- Private Owned
Person in charge
- Anthony Saiger (Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 108
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (26)
Visiting
- Chase Park operates open visiting apart from meal times. This is to enable the residents to eat their meals uninterrupted.
Parking
- Chase Park has onsite parking.
Chase Park Neuro Centre Reviews (59)
Chase Park Neuro Centre has a Review Score of 9.9 (9.861) out of 10, based on 19 reviews in the last 2 years.
Over all time Chase Park Neuro Centre has 59 reviews.
In December my Dad became ill and we realised there was nothing more we could do for him. It was one of the worst experiences of my life and struggled with the whole situation until the end. Thankfully the staff at Chase Park were absolutely brilliant. They made sure my Dad was as comfortable as he could be and gave him the best care they could. You could see how much they cared for my Dad and how much it was affecting them all. They also took great care of my brothers and I. We stayed with my Dad all the time until the end and everyone made sure we were well looked after. Anything we needed, even a chat someone was always there with us. In the most difficult situation, they made it that little bit easier and I will forever be grateful for what they did for my whole family.
Thank you so much for taking the time to give us such a lovely review. I will pass on to staff who will appreciate your very kind words. It was our honour and privilege to get to know your dad and his family. He was so proud of his boys and will be fondly remembered by us all, may he Rest in Peace.
My partner went into Chase Park Neuro Centre for respite care but unfortunately deteriorated due to Parkinson’s and dementia. The staff tried all ways to encourage dietary intake from chef to care staff encouraging her. The care she received was personal to her needs and nothing was too much trouble, treating her with dignity and respect. The support for the family was very much appreciated.
Thank you, and please accept our condolences. I followed events very closely and know that every consideration was given and that everyone felt your loss. It was our honour to provide the care, comfort and ultimately the goodbyes that were so richly deserved. RIP.
My dad has lived at Chase Park Neuro Centre for a number of years now. He is totally reliant on the staff caring for him as he is bed bound. I can't visit him as often as I would like as I have my own family of three young children to help care for and work full-time also. My mam works part-time and helps look after the children too on her days off. Therefore we have to ensure that my dad gets the best possible care that he can and Chase Park is just the place that gives this to him. The staff are so nice and you can tell when talking to them that they care deeply about my dad and want to give the best possible care that they can. They always pop into his room to say hello, they just show that they care also. My dad's life is dismal but the affection this home shows him helps make up for what he is missing. I can't thank them enough. They take away the guilt that I feel not being able to see him. So, thank you so much each and every one of you.
We are most grateful for your kind review. We take all reviews very seriously and we use these to continually improve our services and where appropriate, to thank our teams for the excellent and tireless care and support they deliver.
We chose Chase Park because we felt my dad had not reached the end of his rehab journey and Chase Park offered rehab as part of the service.
Chase Park staff treat and look after my dad as an individual. It is not a 'one size fits all' service and his specific needs are identified and addressed.
This is not just limited to my dad's needs but also to our needs as a family processing the experience of having a loved one affected by stroke.
The staff are empathic to both my parents and my family's needs and accommodate them as much as they can. This has been particularly difficult during the social restrictions of Covid, however, my dad has continued to improve and Chase Park facilitated a lovely outdoor celebration of my parents' golden wedding anniversary in June, which we all very much appreciated and enjoyed.
My dad is in safe hands.
We are most grateful for your kind review. We take all reviews very seriously and we use these to continually improve our services and where appropriate, to thank our teams for the excellent and tireless care and support they deliver.
I can't stress enough how well the residents are cared for. Hats off to Chase Park Neuro Centre. I would highly recommend. I don't think we could have found a better place for my dad with the help he needs daily. Not enough praise for the staff.
Thank you for your positive review, I will share with all staff who will appreciate your kind words. We look forward to seeing you on your next visit.
Chase Park staff are hardworking and caring; they do all they can to improve the resident's wellbeing. My husband has been in their care for 2 years, and the care he receives is second to none, being encouraged to go to the gym, continuing his rehabilitation and keeping his spirits up. Not being able to have normal visiting during this time has only been bearable because of the confidence I have in all of the staff and the understanding they have shown me.
Thank you for the lovely review and your ongoing cooperation during restrictions. It is a pleasure for all staff to be part of his rehabilitation progress.
My brother is a resident at Chase Park Neuro Centre Whickham. This last year has been so difficult for families, not being able to visit loved ones due to the pandemic and lockdowns. I have always felt reassured and supported by the staff in Chase Park. When I pop over to hand over supplies - I'm met outside by one of the carers. It's more than handing supplies over though as whoever meets me will always make the time to ask how I am as well as any updates on my brother. It's a comprehensive service caring well our loved ones and supporting us as a family. My brother is receiving the very best of care and knowing he is safe is such a comfort. I also receive phone calls and updates from the family liaison officer based at Chase Park, another link and so important. I have nothing but praise and heartfelt thanks to everyone at Chase Park.
Thank you for the lovely review. I will pass it on to all staff who will appreciate your words. Hopefully we can, over the coming months, get back to some normality.
My mam came to be in Chase Park for two weeks of respite care during the pandemic. This was our care home of choice because the family knew this was Covid-19 free due to the proactive arrangements put in place by the management prior to the first lockdown in March 2020. To this day, Chase Park has protected its residents and remained Covid-19 free, an achievement for which I personally feel they should be recognised in some way. The care given to Mam was exceptional and completely person-centred, allowing her to recover in pleasant surroundings, in the knowledge this was being delivered by caring, compassionate and consummate professional staff. It gave our family complete peace of mind. Communication between Chase Park and the family was easy; whenever we wanted to find out how Mam was doing, we telephoned and within minutes were given up to date information as to how she was doing, without being made to feel as though we were pesmering them. Nothing was a problem for them.
Thank you so much for such a lovely review. I will be sure to pass on to all staff involved. It was a pleasure to meet your mum, even in the short time she was with us at Chase Park her personality and humour brightened our days.
Returned once more to Chase Park and it's great to come back for another visit and with COVID going on it’s a pleasure to be back. Every time I come, all the staff from cleaning to management is fantastic, food very good. I’m happy to recommend this care home to anyone wishing to come here as a great and friendly place to come.
Thank you for the positive review; I will pass on to all staff. We look forward to seeing you on your next stay.
I’m in regular contact with them checking on my dad and the staff are always so friendly and supportive; especially at the moment as we are unable to visit him due to COVID19
It’s so reassuring that Chase Park are there for our family as well as my father throughout some difficult times.
Thank you for you kind words. It has been difficult for everyone during the current restrictions, hopefully they will ease soon. I will pass on your kind words to all staff.
My nephew became a resident of Chase Park in March 2017. Having acquired a brain injury, he was unable to walk, talk, feed or do anything for himself. This was a very difficult time for all concerned and of the choices put before us as a family, we were given the choice of 3 care homes, two of which we could not even consider having read reviews. It is important to note that initially we were faced with some very upsetting situations, however, the management reshuffle in 2018 brought about significant changes. The team at Chase Park have totally transformed this place into a caring and friendly establishment where everyone is made to feel at home. The team from Nurses to carers to physios, and everyone else involved including the Cafe staff made our journey as stress free as possible. My nephew is now living in his own home with care support, this could not have been possible without the care and dedication of the fantastic team that are "Chase Park". Amazing!
Thank you for your kind words. It's good to know that the changes made have been positive. It was a pleasure for us to work with him on his rehabilitation journey and to get to know the family. I will pass on to all the staff who I am sure will appreciate your review.
There had been issues the family weren't happy about in the past at Chase Park up until October 2018 which is when we saw a massive change in the way things were being led. Management is eager to listen to any questions and staff going out of their way to help as much as possible. Credit where it’s due! Unfortunately, my uncle died in December 2018 in hospital after a very short illness. My uncle was a very kind, loving man and a family man and I know if his wife had been able to he would have spent his last days at Chase Park where they thought the world of him. Thank you from the bottom of our hearts. I will definitely recommend Chase Park for their services.
Thank you for the positive review, I will pass this to staff who will certainly appreciate your kind words. As you are aware there have been a lot of changes at Chase Park and I am so pleased to hear it has been noticeable to relatives. It was a privilege to know your uncle and see the love and devotion your family shared.
The care that he received [palliative], was excellent by the medical team and the care staff.
He was treated with dignity, respect and affection by all the staff. In his last few days, the whole family were looked after by all members of staff.
Tea and sympathy were in great supply. We can not thank the staff enough.
We would highly recommend Chase Park to anyone who might be in a similar situation. His needs were met in every way by the caring staff and we are very grateful for that.
Thank you for the kind words, I will pass onto the staff whom I am sure will appreciate it. It was a privilege to be part of his life, if only for a short time and to see the love and devotion you as a family shared.
My sister has been a client of Chase Park for a lot of years and I have always found her care to be fantastic and in the last year or so, the standard of care has been exemplary. I find all staff are very easy to talk to and are always more than happy to help in any way they can from management to nurses to care to domestic, the staff have been extremely supportive as we approach the end with my sister. The respect and dignity that is shown to my sister and to us as a family has surpassed anything we expected. Facilities are fantastic with a lot of choices for holistic therapies. A massive thank you from all of us and could not recommend this place enough.
Thank you for taking the time to write this review and we are pleased that you have found the standard of care for your sister of a high standard. Thank you also for the positive comments about the staff team, which I will pass on to the staff team, which will be appreciated by all.
Welcoming helpful staff that go above and beyond their duties. Can’t thank the staff enough for all the care and attention and the support that they give to my auntie and her visitors. Nothing is ever a trouble or problem for them. The facilities themselves are stunning and very well maintained. A bonus is the lovely friendly cafe onsite too which is full of lovely treats. Highly recommended.
Thank you for taking the time to write this review and we are pleased that you have found the care provided and environment of a high standard. I will certainly pass on your feedback and comments to the staff team, which will be appreciated by all.
My dad spent a lot of time in Chase Park whilst we were waiting for adaptions to be done to our house but moved in permanently in October 2018 due to care packages breaking down. Due to hypoxic brain injury, my dad lost his speech, needed to be hoisted, was also peg fed and all care needed. We had a few issues before October 2018 but we then started to notice a huge difference in the staff and the way Chase Park was being managed, it seemed to turn itself around overnight. As a family, we felt like we could communicate with the staff more and they always let us know what was going on with my dad, unfortunately, my dad passed away in hospital December 2018 but I would highly recommend Chase Park to friends and family.
I...
- care varies greatly depending upon the members of staff deployed on any particular day.
- staff to residents ratio is too low, especially at weekends.
- the building is in need of much updating and deep cleaning.
- meals are not of a very high nutritional standard.
- communication with relatives (who have LPA) is very poor, i.e. we were not informed of the last manager's departure or the appointment of a new one.
- we are not informed immediately if there is a problem/concern about my uncle.
- the turn over of care staff means we often do not see the same person twice in a month.
- the reliance on agency staff, both carers and nurses, means that information regarding not only the resident but also the establishment itself is not always readily available.
When I was first made aware of the concerns about the care of your uncle, I contacted you and we managed to have a positive meeting last week, to review the current concerns and work towards making the required improvements. It is always difficult when two different care providers are...
Fantastic care! Staff were friendly, professional, supportive and caring. All support was based around the needs and wants of my sister, she was treated with dignity and respect at all times, and during end of life care they were extremely respectful and accommodating to our whole family. Nothing was too much trouble for the staff team, they were happy to help with any requests and even allowed a second bed in the room so we were able to stay with my sister. They made the transition from independent living to residential care a lot easier.
A friend of mine was admitted to Chase Park following amputation and a CVA.
I found after a couple of visits that:No approach from staff to inform me of the wellbeing of the person I was visiting.
The premises seemed in a state of disrepair with paint peeling, gutters filled with weeds, cigarette ends strewn over the garden, staff v residents smoking 5:1. Staff slovenly and uninterested, a certain ‘postal code’ care regime! I hope I am mistaken.
I found that no key carer/nurse had been allocated to the resident I was visiting and that he was unaware of any.
He had reported perceived maltreatment on 3 occasions over 3 weeks without any feedback.
This is not a good reflection of your establishment and I will forward my concerns to the CQC.
Yours
2. Under the new Government GDPR Guidelines the sharing of information to a friend would be a Breach of...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2026Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 26 Mar 2025
Neurological and dementia nursing specialists, Chase Park, has announced the launch of their new 12-bed dementia nursing service in the heart of Whickham, Gateshead. The recently refurbished suites offer homely,...
There are no upcoming events for Chase Park Neuro Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chase Park Neuro Centre.
Accreditations
There are no accreditations posted yet for Chase Park Neuro Centre.
Meet the Team (2)

Niraj qualified in 2006 and subsequently worked in the NHS and at the national hospital for Neurology, Queen square. Niraj was then involved in conducting clinical trials for Multiple Sclerosis and worked in Neurorehabilitation centres both within the NHS and independent sector. Niraj is the Director and responsible individual of Renal Health Ltd which owns and runs Chase park Neuro centre. Chase park neuro centre in Whickham, Gateshead is a 60 bed specialist nursing and rehabilitation centre set in beautiful surroundings and has its own therapy team, gym, hydropool and neuro-psychological input.

Qualifying as a Registered General Nurse in 1990, Iain specialised in critical care nursing and worked in various hospital settings, specialising in trauma and spinal injuries. Iain went on to gain valuable experience working within the NHS as a Service Manager for various acute and community services. Iain has over 10 years of experience as a Clinical Director in Neurological care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chase Park Neuro Centre to verify any information. View our terms and conditions. Chase Park Neuro Centre has an Enhanced Service -more info.