Chase Park Neuro Centre

I am very grateful to all the staff at Chase Park for caring for my father. It is hugely reassuring to know he is in such good hands. He has been there for many years and it is always lovely to visit him and chat with all the workers. The centre is beautiful and the rooms are spacious and cosy, with lovely views too. Its location is great as well, as it is in a very peaceful area with lots of green surroundings like Chase Park.

On Tuesday 23rd April 2023, my cousin celebrated her 100th birthday. When my husband and I arrived in the morning, we were shown into a room that had been specially decorated for the occasion. Cards and gifts were received from staff and residents and a lovely buffet was prepared for lunchtime with a wonderful cake to be cut and shared. The family liaison officer and staff were extremely kind and caring to my cousin and also to the residents who arrived to share the buffet. It was a wonderful day and an extremely happy one for my cousin. Thank you so much to all who made this day such a memorable one.

We recently lost our mam and within weeks dad became very frail and unwell, to the point he needed 24-hour care. We were devastated that he couldn’t go back to his home but a room was quickly found for him at Chase Park Neuro Centre. From the minute we stepped through the doors, even before my dad arrived, we could feel the happy atmosphere and were treated with warmth by every member of staff we met.

We were encouraged to make dad's room exactly how he would want it and we truly felt that this would be home from home for him. Dad arrived on Monday evening and was soon settled in by the lovely staff on duty. Watching the staff interacting with him and other residents throughout the next day lifted our spirits and reassured us that he would be given the best care.

Sadly, my lovely dad passed away very quickly before even 24 hours had passed but the care and compassion we, as a family, were shown by the nurses and carers and the kindness and dignity they gave to my dad helped us through.

Very happy with the aspects of care for my brother.

Mam has come on amazingly since being here; her progress is brilliant. The staff are all lovely, friendly and very helpful, they take really good care of her, and she likes being in here. Can't thank them enough for taking care of her as it's not always easy to get here, living so far away from here.

At such a difficult time we could rely on Chase Park to meet my father's medical needs so we could focus on keeping him as comfortable as possible and creating a calm and loving environment for him.

Today I said goodbye to my husband, who had lived at Chase Park for seven years. Throughout my husband's stay, the staff became my friends, people that I could talk to, and I knew pretty quickly they would give my husband the best care and attention that he needed. He came to the nursing home chair-bound, bed-bound, and later peg fed, so his existence was pretty miserable. Every day my husband would have many staff coming into his room just to say "hello" as well as deal with his everyday needs. They didn't just come in to say hello; they came to show that they cared, and this is why I would recommend anyone who is looking into placing a loved one into specialist care to seriously consider Chase Park. The staff are the kindest, friendliest, caring, and most wonderful people that were my pleasure to meet. This is not just a job for them; they are there because they want to be there, they want to give, and they want to help. The biggest hearts are found at Chase Park. Thank you so much.

All staff are very helpful and cheerful and always happy to listen to my concerns although sometimes don't carry out my recommendations which I repeatably ask, i.e. not to be in a wheelchair for over 4 hours.

In the short time my son has been at Chase Park Neuro Centre I have experienced a change in him. He is relaxed, happy and confident he is in good hands. Each member of staff he has come into contact with has been welcoming, kind and understanding of his condition. He is receiving the care and nursing needed and this is done with genuine empathy and professional courtesy.

The care shown to myself and my wife was second to none.

The staff looking after her needs are mainly known to me and I find them all great. They are caring and during my discussions with them have always been useful and informative so I get a feeling of what is happening to my sister-in-law!

I find the staff very friendly and helpful, always help me with my son's bags. They seem to know my son's needs and what he enjoys and doesn't enjoy (likes to spend time alone without too much noise) depending on his mood. Every day is different so he can be quite challenging and hard work until you get to know his little ways.

My husband has been here for a number of years, and I am very happy with his care. My husband has a set routine, and he does like to know the staff that are caring for him. Know that some staff go above and beyond. I'm very happy with the management, and I know if I have any concerns, they are acted upon very quickly. This makes it easier for myself and family knowing this.

My son has been here for twenty-two years, always been extremely happy.

Attended Jubilee celebrations June 2022. Lovely, relaxed environment with live music outdoors, tea party with residents, family, friends and staff. Good selection of foods and drinks and tombola with a good selection of prizes. Staff are always very friendly and welcoming and try to engage as many residents as possible.

My brother has been in Chase Park Neuro Centre for many years and has always received excellent care. Whenever we go to visit, the staff and other residents are always friendly and happy, they would go above and beyond to help you. My brother always looks clean and well cared for and loves all the staff. We never had to worry throughout the Covid-19 pandemic as they kept in touch and let us know how he was doing. They recently had a Jubilee party which was excellent, lovely food, a live band and raffles. You feel like you're part of a big family when you go to visit and are always made welcome.

Over the six years my brother has been a resident at Chase Park Neuro Centre, the staff have learnt to adapt and respond to his specific needs and have also made us feel as though we are part of the 'family', that is Chase Park's strength. We are so very grateful that they all kept my brother and all residents and visitors safe and cared for during the pandemic. It has been a very hard time for carers, taking the place of family when we could not be there. Yet they are still smiling! Thank you all for the super Platinum Jubilee party - getting us all back together in happiness and fun. You're stars.

My husband, who is a resident in Chase Park Neuro Centre, had his 60th birthday. The family liaison person made the experience for me, my husband and family a lovely experience. She went above and beyond making it an enjoyable time. It meant a lot that my husband could celebrate his birthday with us and it's the personal touch that makes all the difference and contributes to my husband's well-being.

Since my friend arrived at Chase Park Neuro Centre in November 2021, the staff involved in his around the clock care have been outstanding. All of the staff, including physios, support workers, one-to-one support workers and management, are always approachable and go over and above to give my friend the highest level of care. The progress I have seen over the past five months in my friend is remarkable. The physiotherapy has without a doubt helped him and having the offer of hydrotherapy several times per week has also played a key part in his recovery.

My Dad has lived at Chase Park Neuro Centre for over ten years now due to a brain injury and as my dad needed specialist care, I can honestly say that I am so pleased I chose Chase Park Neuro Centre for him to live. Chase Park Neuro Centre excels in every way and they have made my dad's journey as comfortable as possible. Not only do they care in a practical sense for their own client and give them the very best of care but they also care in the respect that they help to maintain family connections too and they truly understand the importance of this. I can’t thank everyone at Chase Park Neuro Centre enough for providing the excellent level of care they have provided for my dad for over ten years and for being a truly wonderful team. Chase Park Neuro Centre offers the very best of care to its clients in the respect of being a specialist care home but it is also the hearts of those who work there that make the place feel like home. Chase Park Neuro Centre is more than just a care home, it is a home that cares.