Chase Park Neuro Centre

8 Millfield Road, Whickham, Newcastle upon Tyne NE16 4QA
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9.8 57 Reviews
  • Chase Park Neuro Centre, Newcastle upon Tyne
Chase Park, is a CQC registered care home located in a beautiful and tranquil setting in Whickham, Gateshead, minutes away from Whickham’s shopping centre.

The care home provides specialist nursing care, therapy input and rehabilitation for individuals aged 16 and over who have nursing needs or have an acquired brain injury, neurological condition, learning disability or complex physical disability.

Uniquely the specialist centre has an NHS trained therapy team including physiotherapists and occupational therapists on-site. There is also a hydrotherapy pool and gym making this a high standard rehabilitation centre.

Chase Park offers both long- and short-term nursing placements, as well as respite care. The building has wide corridors, elevators and the majority of rooms have en-suite wet rooms as well as tracking hoists allowing a range of conditions to be cared for.

Service users also have access to a comprehensive rehabilitation programme, high-quality nursing support, as well as holistic therapy and treatments in the health club, designed to be accessible to people of all ages and abilities.

The care provider ensures people are supported to maintain and develop daily living skills and social interests. A wide ranging activities programme has been developed and the centre has beautiful gardens and access to local parks. The centre is also within walking and driving distance of shops.

Neurological care and rehabilitation is a major focus and the specialist nurses are supported by NHS trained occupational therapists, physiotherapists and speech and language therapists. Consultant neurological review and neuro-psychological input is also available in specific cases.

A wide spectrum of younger and older adults can be cared for with a range of nursing needs and neurological conditions in a beautiful and tranquil setting in the North East.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1750
  • Self-Funded Residential Dementia Care: £1300 – £2100
  • Self-Funded Nursing Care: £1500 – £2250
  • Self-Funded Nursing Dementia Care: £1499 – £2500
  • RESPITE Self-Funded Residential Care: £1250 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £2250
  • RESPITE Self-Funded Nursing Care: £1500 – £2250
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £2500

Complex nursing care. Specialist Neurological nursing.
Neuro-rehabilitation service with hydrotherapy, physiotherapist, occupational therapy & Neuro-psychologist available.

These prices are only a guideline, please contact Chase Park Neuro Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Renal Health Ltd

Person in charge

  • Jude Goode (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • NHS / Local Authority / Private
  • Ages from 18 to 108

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • Chase Park operates open visiting apart from meal times. This is to enable the residents to eat their meals uninterrupted.

Parking

  • Chase Park has onsite parking.

Chase Park Neuro Centre Reviews (57)

9.8

Chase Park Neuro Centre has a Review Score of 9.8 (9.845) out of 10, based on 18 reviews in the last 2 years.
Over all time Chase Park Neuro Centre has 57 reviews.

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Review from Linda G (Sister of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the aspects of care for my brother.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your review. It is a pleasure being involved with him and his family.

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Review from Louise H (Daughter of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has come on amazingly since being here; her progress is brilliant. The staff are all lovely, friendly and very helpful, they take really good care of her, and she likes being in here. Can't thank them enough for taking care of her as it's not always easy to get here, living so far away from here.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the positive review. I will pass this on to all staff who will appreciate your kind words. It is a pleasure to see your mam progress.

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Review from Rachel W (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a resident at Chase Park Neuro Centre for the past couple of years or so, receiving palliative care. He sadly passed away in August.
The care my father received was great. He was treated with kindness and compassion.
The clinical lead and family liaison officer were exceptional and
truly cared for my father and his well-being which meant a great deal to our family. His best interests were always at the forefront.
Towards the end, we were able to visit my father 24 hours a day and my mother stayed with him through the night.
At such a difficult time we could rely on Chase Park to meet my father's medical needs so we could focus on keeping him as comfortable as possible and creating a calm and loving environment for him.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely review. I will pass to all staff who will appreciate your kind words. It was our pleasure caring for your Dad and getting to know your family, he is greatly missed.

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Review from Judith J (Wife of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today I said goodbye to my husband, who had lived at Chase Park for seven years. Throughout my husband's stay, the staff became my friends, people that I could talk to, and I knew pretty quickly they would give my husband the best care and attention that he needed. He came to the nursing home chair-bound,
bed-bound, and later peg fed, so his existence was pretty miserable. Every day my husband would have many staff coming into his room just to say "hello" as well as deal with his everyday needs. They didn't just come in to say hello; they came to show that they cared, and this is why I would recommend anyone who is looking into placing a loved one into specialist care to seriously consider Chase Park. The staff are the kindest, friendliest, caring, and most wonderful people that were my pleasure to meet. This is not just a job for them; they are there because they want to be there, they want to give, and they want to help. The biggest hearts are found at Chase Park. Thank you so much.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you so much for taking the time to write this at such a difficult time. It was a privilege to care for him and to get to know the whole family. He will be greatly missed by all.

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Review from G B (Wife of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very helpful and cheerful and always happy to listen to my concerns although sometimes don't carry out my recommendations which I repeatably ask, i.e. not to be in a wheelchair for over 4 hours.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the review. As you are aware rehabilitation is an ongoing process and time in chairs etc. is as tolerated or as requested by the person.

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Review from Carol D (Mother of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time my son has been at Chase Park Neuro Centre I have experienced a change in him. He is relaxed, happy and confident he is in good hands. Each member of staff he has come into contact with has been welcoming, kind and understanding of his condition. He is receiving the care and nursing
needed and this is done with genuine empathy and professional courtesy.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your kind words, I will pass them to all staff. It is a pleasure getting to know you both.

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Review from Ian D (Respite Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Chase Park Neuro Centre are brilliant, caring, lovely, go above and beyond, magnificent, make you feel relaxed, perfect, helpful and flawless. We felt more at home at Chase Park than we do at home.
The care shown to myself and my wife was second to none.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your lovely review, I will share this with all staff. It was lovely to meet you both and hopefully, we will see you soon.

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Review from G W (Brother-in-law of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in Derby and am the only relative. I keep in contact with my sister-in-law via an arranged Facebook call every week through a member of the administration staff. Thus I am able to see and talk with my sister-in-law.
The staff looking after her needs are mainly known to me and I find them all
great. They are caring and during my discussions with them have always been useful and informative so I get a feeling of what is happening to my sister-in-law!
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the positive review. I will share with all staff who will really appreciate the positive feedback.

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Review from S W (Mother of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly and helpful, always help me with my son's bags. They seem to know my son's needs and what he enjoys and doesn't enjoy (likes to spend time alone without too much noise) depending on his mood. Every day is different so he can be quite challenging and hard work until you
get to know his little ways.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for your kind words. It is a pleasure getting to know him and what makes him happy.

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Review from Yvonne D (Wife of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here for a number of years, and I am very happy with his care. My husband has a set routine, and he does like to know the staff that are caring for him. Know that some staff go above and beyond. I'm very happy with the management, and I know if I have any concerns, they are acted
upon very quickly. This makes it easier for myself and family knowing this.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the kind review, its been so nice being all able to see each other face to face again.

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Review from Margaret W (Mother of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been here for twenty-two years, always been extremely happy.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the positive review, I will share it with the team.

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Review from J E (Friend of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attended Jubilee celebrations June 2022. Lovely, relaxed environment with live music outdoors, tea party with residents, family, friends and staff. Good selection of foods and drinks and tombola with a good selection of prizes. Staff are always very friendly and welcoming and try to engage as many residents
as possible.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

We are so pleased you enjoyed the celebration, it was so nice to all be together again.

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Review from Lara E (Sister of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in Chase Park Neuro Centre for many years and has always received excellent care. Whenever we go to visit, the staff and other residents are always friendly and happy, they would go above and beyond to help you. My brother always looks clean and well cared for and loves all the staff.
We never had to worry throughout the Covid-19 pandemic as they kept in touch and let us know how he was doing. They recently had a Jubilee party which was excellent, lovely food, a live band and raffles. You feel like you're part of a big family when you go to visit and are always made welcome.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Many thanks for the positive review. We are so pleased everyone enjoyed the party, us all being back together again was so lovely. We are all looking forward to other events over the summer.

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Review from A D (Sister of Resident) published on 19 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the six years my brother has been a resident at Chase Park Neuro Centre, the staff have learnt to adapt and respond to his specific needs and have also made us feel as though we are part of the 'family', that is Chase Park's strength. We are so very grateful that they all kept my brother and all
residents and visitors safe and cared for during the pandemic. It has been a very hard time for carers, taking the place of family when we could not be there. Yet they are still smiling! Thank you all for the super Platinum Jubilee party - getting us all back together in happiness and fun. You're stars.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you so much for the lovely review, I will pass it to all staff who will be delighted with the recognition you have given them. The party was a great success and it was so nice to all be able to share together. We are looking forward to more events over the summer.

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Review from L W (Wife of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, who is a resident in Chase Park Neuro Centre, had his 60th birthday. The family liaison person made the experience for me, my husband and family a lovely experience. She went above and beyond making it an enjoyable time. It meant a lot that my husband could celebrate his birthday with us
and it's the personal touch that makes all the difference and contributes to my husband's well-being.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

We are so pleased you all enjoyed his birthday. I will share with the team your lovely words.

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Review from C K (Friend of Resident) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend arrived at Chase Park Neuro Centre in November 2021, the staff involved in his around the clock care have been outstanding. All of the staff, including physios, support workers, one-to-one support workers and management, are always approachable and go over and above to give my friend
the highest level of care. The progress I have seen over the past five months in my friend is remarkable. The physiotherapy has without a doubt helped him and having the offer of hydrotherapy several times per week has also played a key part in his recovery.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you for the kind words. It is so nice to see the progress he is making.

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Review from Karen R (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has lived at Chase Park Neuro Centre for over ten years now due to a brain injury and as my dad needed specialist care, I can honestly say that I am so pleased I chose Chase Park Neuro Centre for him to live. Chase Park Neuro Centre excels in every way and they have made my dad's journey as comfortable
as possible. Not only do they care in a practical sense for their own client and give them the very best of care but they also care in the respect that they help to maintain family connections too and they truly understand the importance of this. I can’t thank everyone at Chase Park Neuro Centre enough for providing the excellent level of care they have provided for my dad for over ten years and for being a truly wonderful team. Chase Park Neuro Centre offers the very best of care to its clients in the respect of being a specialist care home but it is also the hearts of those who work there that make the place feel like home. Chase Park Neuro Centre is more than just a care home, it is a home that cares.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you so much for such lovely words. I know I speak for all when I say it is an absolute privilege to be part of your Dad's journey.

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Review from E W (Resident) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chase Park Neuro Centre staff always encourage me and help me to achieve my goals and help me move to independent accommodation. I will always be grateful to everyone for the support and encouragement that was given to me and the support to solve issues that occurred.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Many thanks for the lovely review, I will share with staff who will appreciate your kind words. It was a pleasure working with you to achieve your independence.

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Review from Rob B (Son of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In December my Dad became ill and we realised there was nothing more we could do for him. It was one of the worst experiences of my life and struggled with the whole situation until the end. Thankfully the staff at Chase Park were absolutely brilliant. They made sure my Dad was as comfortable as he
could be and gave him the best care they could. You could see how much they cared for my Dad and how much it was affecting them all. They also took great care of my brothers and I. We stayed with my Dad all the time until the end and everyone made sure we were well looked after. Anything we needed, even a chat someone was always there with us. In the most difficult situation, they made it that little bit easier and I will forever be grateful for what they did for my whole family.
Reply from Jane Webber, Registered Manager at Chase Park Neuro Centre

Thank you so much for taking the time to give us such a lovely review. I will pass on to staff who will appreciate your very kind words. It was our honour and privilege to get to know your dad and his family. He was so proud of his boys and will be fondly remembered by us all, may he Rest in Peace.

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Review from Alan F (Husband of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner went into Chase Park Neuro Centre for respite care but unfortunately deteriorated due to Parkinson’s and dementia. The staff tried all ways to encourage dietary intake from chef to care staff encouraging her. The care she received was personal to her needs and nothing was too much trouble,
treating her with dignity and respect. The support for the family was very much appreciated.
Reply from Paul Smith, Operations Director at Chase Park Neuro Centre

Thank you, and please accept our condolences. I followed events very closely and know that every consideration was given and that everyone felt your loss. It was our honour to provide the care, comfort and ultimately the goodbyes that were so richly deserved. RIP.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Chase Park Neuro Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Chase Park Neuro Centre is calculated as follows: ( (175 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 206 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chase Park Neuro Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Niraj

Niraj Brahmabhatt

Job Title: Company Director

Niraj qualified in 2006 and subsequently worked in the NHS and at the national hospital for Neurology, Queen square. Niraj was then involved in conducting clinical trials for Multiple Sclerosis and worked in Neurorehabilitation centres both within the NHS and independent sector. Niraj is the Director and responsible individual of Renal Health Ltd which owns and runs Chase park Neuro centre. Chase park neuro centre in Whickham, Gateshead is a 60 bed specialist nursing and rehabilitation centre set in beautiful surroundings and has its own therapy team, gym, hydropool and neuro-psychological input.

Iain

Iain Veitch

Job Title: Clinical Director

Qualifying as a Registered General Nurse in 1990, Iain specialised in critical care nursing and worked in various hospital settings, specialising in trauma and spinal injuries. Iain went on to gain valuable experience working within the NHS as a Service Manager for various acute and community services. Iain has over 10 years of experience as a Clinical Director in Neurological care.

Jude

Jude Goode

Job Title: Registered Manager

Jude has over 20 years’ experience in health & social care management and has been a qualified nurse for over 30 years. Jude has previously been awarded the Great British Care Awards North East Registered Manager award and the GBCA North East Innovators Award.


Jude is passionate about ensuring residents, staff and families are able to experience the six senses: having a sense of security, purpose, continuity, belonging, fulfilment and significance. These six senses, together with the 6 C’s of care (care, compassion, competence, communication, courage & commitment), are fundamental to Chase Park’s philosophy of care and service.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chase Park Neuro Centre to verify any information. View our terms and conditions. Chase Park Neuro Centre has an Enhanced Service - more info.