Glencairn Care Home

The leadership sets the tone and flows throughout the home.

My dad had respite care for a week. This was the first time my family had external help, which was quite difficult for us all. Everyone and everything about Glencairn couldn’t have been any better. Most importantly my dad was happy, relaxed and very well cared for. Mum had a well deserved break and the whole experience was so much better than we expected. So many details are thought of for the residents and when visiting my dad this was evident. So much time was spent with us as a family prior to his stay, which made his visit easier for us as a family. Thank you.

The moment my mum first entered Glencairn she knew she'd feel at home. Arranging Mum's stay beforehand was so straightforward and stress-free and the staff could not have been more kind, helpful or accommodating throughout her stay. Mum was extremely well looked after day and night and did not want for anything. She particularly enjoyed her delicious meals and the flexibility of where she might eat and was also very happy to be involved in the activities organised plus the luxury of having her hair and nails done. Any worries about staying 'in care' disappeared very quickly and Mum is looking forward to her next opportunity to stay! Such a positive experience has given me and my siblings great reassurance.

I feel that my mother is being extremely well cared for. Staff are kind and attentive and quick to deal with any issues arising. Communication with myself and my brother is excellent. My mother mentions various activities that she has enjoyed. The facilities are maintained to a very high standard and the food is excellent.

And my aunt, who has been at Glencairn for over fifteen months and who is partially blind and mainly bedridden, is always treated with the same abundance of kindness, respect and dignity that each and every member of staff shows to all who live and visit there.

The standards are really first class and she is treated with the utmost respect and care. She is safe, happy, and so well looked after. I visit most days and am constantly impressed by the home and the marvellous staff. I could not wish for better.

My wife has dementia and has been a resident of Glencairn for over two years. She is well looked after and loved. She is happy there and shows no signs of distress. I could not wish for a better care home for my wife.

My mother came to Glencairn worn down and in a poor mental and physical state, but with the gently and respectfully offered care and attention of the staff, which has improved in a short space of time. It is always immensely difficult taking the decision to move a loved one into care, but after a month and a half of my mother moving to Glencairn I can honestly say that it was the best decision I ever made, and the right decision for my her. What I find particularly impressive about the service is the excellent communication and consultation from Glencairn on matters large and small to do with her and her needs and the strong relationship they have with the local medical centre. To me, it has demonstrated that the staff at Glencairn are really on it and paying close attention to the welfare of those in their care.

My mother came to Glencairn in a poor physical and mental state but has improved immensely since she has been there. This is due to the first-class standards of the housekeeping staff in terms of hygiene, the quality of the food provided and the excellence of communication and service between the home and the local surgery. The willingness of management to provide whatever services they can to enhance my mother's wellbeing is very impressive, and while this past time must be very difficult for the care staff they make every effort to maintain high standards of care.

He was unhappy at first but has settled in well and us happy with all aspects if his care

My mother has been at Glencairn Care Home since 2017. The rooms and facility is excellent. The management and staff are also excellent, keeping up eye standards of cleanliness and care. Overall, we are very pleased as is my mother.

Choosing Glencairn has been one of my best decisions.

My mother wanted respite care after a fall and replacement hip surgery. I visited Glencairn and knew immediately that the welcoming manager and staff would very quickly make mum feel at home. Lockdown happened two weeks after mum arrived and it is testament to the support and kindness she has been shown by all the staff that although she had no family visits for several weeks mum felt settled and very well cared for. As a family, we were kept well informed by the manager and were reassured by her professionalism at this time. Once garden visits resumed I could see how well mum was looking and her praise for everyone at Glencairn and the excellent food she gets could not be higher. Although mum arrived at a most unusual time she loves her room and feels so happy and well supported that she is now giving serious consideration to staying at Glencairn permanently. I think that says it all!

The manager and her team are caring and supportive and communication is excellent.

I can't speak highly enough of the inspirational manager and her fantastic staff. They are constantly kind and caring to my Mum and she's very happy at Glencairn. The facilities are of a very high standard and the food, in particular, is excellent.

My mother-in-law is a resident at Glencairn, she has very high standards and a discerning eye so when she gives praise it must be worthy. This is indeed the case for Glencairn and fits in with the experience we have had with the manager and team also. I would highly recommend as a place of care for a loved one, as the entire service is personalised and bespoke to each resident.

My only real complaint is the strident internal alarm call that seems to go on and on. We visit regularly, and it seems to be on most times. Why not have a softer, easier tone. The staff will still hear it!

I had lots of visitors (family) who were all happy with Glencairn and my comments. I felt much better for my respite stay.

This is an excellent care home. Residents are treated as individuals and their varying needs - levels of infirmity, likes/dislikes, being involved or not in activities, etc - are catered for. The staff and home are run for the benefit of the residents, not the other way round. You remain a person here, an individual.

Afternoon tea with friends are high on the agenda.