






The Downes Residential Home is a Grade 2 listed historic building situated within seven acres of beautiful grounds comprising of sun terraces, landscaped gardens, woodlands, a kitchen garden and an orchard overlooking the picturesque Hayle Estuary. The Downes is situated in the historic industrial town of Hayle, very close the extensive 3 miles of golden sands, local shops and amenities which can be easily accessed via public transport.
The Downes Care...
Care Provided by The Downes
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Downes for full pricing details and T&Cs.
Contact The Downes to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Malcolm Burkett
- Private Owned
Person in charge
- Hannah Jenkin (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (26)
The Downes Reviews (34)
The Downes has a Review Score of 9.4 (9.407) out of 10, based on 7 reviews in the last 2 years.
Over all time The Downes has 34 reviews.
After a long hospital stay where my father lost 8kg they worked with dieticians and the amazing catering team and got him back to normal weight in a couple of months. Above all they go the extra mile supporting the resident and family in times of need. Thank you for everything that you do so well.
My mum recently stayed at The Downes for 2 weeks. We were impressed by the effort made by the manager and staff to get to know Mum and understand her needs prior to her visit. There appeared to be lots of staff, all of whom seemed very attentive, warm and friendly. There seemed to be lots of activities available, including a weekly programme. There was good communication from staff, keeping us updated on Mum's settling and progress.
From the first moment I entered the building 17 months ago it had such a homely feel. The staff treat the residents with respect and kindness. Nothing is too much trouble and I sleep easy knowing my partner is safe and has dignity.
My husband came to the Downes in July 2024. In all that time, I have experienced great kindness towards my husband and myself - nothing is too much trouble, and each time I visit, everyone has been most helpful. The meals are very good - lots of variety - I was welcomed to share and excellent Christmas lunch with my husband, and this made what could have been a very lonely time into a positive and special occasion (this being the first time in 60 years we have lived apart) His room is really lovely, everything is kept spotlessly clean and tidy, in fact I am extremely grateful that he can live there at the Downes, looked after by very loving and caring staff.
The staff are always friendly, nothing is too much trouble. The home is always clean and tidy. Amazing outside area.
My Aunty has thrived in The Downs, trips out, baking, art and lots more. The staff are all lovely and caring and the food is wonderful. The Downs is set in beautiful grounds and even a simple trip around the gardens is most enjoyable.
The Downes has a wonderful, relaxed atmosphere and I wouldn't hesitate to recommend it to anyone seeking care for their loved ones.
My mum moved into The Downes in November, she's been happy and the staff couldn't have been better. She's now at end of life and the care has been more than we could ask for.
Very positive experience, the staff were all helpful and the care was superb. Mum had to be admitted as an emergency after a fall and both the manager and the care staff stepped up to the mark. I would not hesitate to recommend The Downes.
The building is imposing but it is not a fortress. When you ring the doorbell, someone always comes to let you in. The staff are always visible, helpful and often fully involved with the residents. The manager's door is invariably open and in a key position and the dogs also can see everything that is going on. The gardens! Where to start? Are simply amazing and kept beautifully, especially the lawns. I visit frequently and my mother has blossomed during her time there. The is always a sense of peace, order and understanding. It is a stress-free environment in a stressful world.
I greatly appreciate the effort taken by the care staff in rehabilitating my mother as she slowly recovers from a recent illness. Activities (rated satisfactory) have, of course, been curtailed during the past two years because of the pandemic.
Wonderful place. Feels like home - not a home. Staff helpful and attentive. Could not ask for better care.
The best care at all times. Everybody happy with a smile to share. A lot of people happy in their work. It sounds too gushing, but it's all true. A good second home for anyone. Never a dull moment. One happy person.
I have always been given great kindness by everyone and would recommend to anyone looking for a home.
Although my mother only moved here five weeks ago, she was treated with great care and respect, and we greatly appreciated the time and support given to us all during her end of life care. We only wish she could have experienced more of this lovely home. Many thanks to all the staff.
I find the nursing here is a very good standard. They are always very helpful with everything you ask them. Nothing is too much for them.
The staff are great and always helpful, nothing is too much trouble.
If you need a well-run care home for your loved one, I would recommend you try and get them into The Downes.
We have found all the staff and managers at The Downes to be extremely caring. They care for relatives as well as residents making the transition to a care home as pain-free as possible. As well as physical care they try to provide a variety of activities inside and outside to care for residents wellbeing.
During Lockdown skype was put in place very quickly which has been a godsend. On the whole and excellent care home.
The home is spotless. The staff are very caring. My aunt is very happy there. I have no worries.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Downes.
There are no upcoming events for The Downes.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Downes.
Accreditations
There are no accreditations posted yet for The Downes.
Meet the Team (1)

Hannah is the Home Manager of The Downes having joined the team as our Care support manager in July 2018, she has experience working in both nursing and residential homes across Cornwall.
Hannah is currently our in-house trainer and medication and care plan Auditor and oversees the daily running of the staff and residents.
She has a B.Ed. Hons Degree, NVQ 2 & 3 Health and Social Care and Assessors Care Certificate.
While at The Downes Hannah has completed her level 5 in Leadership and Management
Frequently Asked Questions about The Downes
What types of Care is The Downes registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Downes have?
There are 31 Single Rooms.
What are the Facilities & Services at The Downes?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Downes to the centre of Hayle?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Downes to verify any information. View our terms and conditions. The Downes has an Enhanced Service -more info.