The Downes

Foundry Hill, Hayle TR27 4HW
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8.7 28 Reviews
  • The Downes, Hayle
The Downes Residential Home is a Grade 2 listed historic building situated within seven acres of beautiful grounds comprising of sun terraces, landscaped gardens, woodlands, a kitchen garden and an orchard overlooking the picturesque Hayle Estuary. The Downes is situated in the historic industrial town of Hayle, very close the extensive 3 miles of golden sands, local shops and amenities which can be easily accessed via public transport.

The Downes Care Home is registered with CQC, with a current rating of 'Good' (January 2020), to accommodate 31 residents in 31 bedrooms, many with en-suite facilities, all fully equipped with television points, central heating and a high-tech nurse call system. 13 of these rooms have been newly renovated in the old chapel. The chapel conversion boasts modern and luxurious bedrooms that all include wet rooms whilst also showcasing many of the original features within the existing building.

There are several communal rooms of different sizes offering the scope for residents to enjoy some space on their own or to mix easily with others. The Downes has a small homely lounge, which provides attractive views over the Grade 2 listed garden. In addition to this lounge, there is a large lounge where you can relax, watch a film or television, pursue activities or chat with friends and relatives. On the first floor, there is also have a quiet, relaxing seating area used as a library. The home also has a light and spacious dining area for residents to enjoy their meals, snacks and refreshments. There is a craft and sensory room that is inclusive to all. Throughout the building there are handrails where needed, wheel-chair access and lifts to access different floors.

The Downes offers the highest quality standard of care and accommodation in a welcoming, warm and friendly environment together with the freedom to live with as much independence as suits the individual ability and wishes.

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Care Provided by The Downes

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Malcolm Burkett
  • Person in charge
  • Hannah Jenkin (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for The Downes

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,700
  • (these prices are only a guideline, please contact The Downes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Downes Reviews (28)

Total of 28, showing 1-20
8.7

The Downes has a Review Score of 8.7 (8.687) out of 10, based on 4 reviews in the last 2 years. Over all time The Downes has 28 reviews.

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Review from Janet R (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Downes in November, she's been happy and the staff couldn't have been better. She's now at end of life and the care has been more than we could ask for.

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Review from A P (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience, the staff were all helpful and the care was superb. Mum had to be admitted as an emergency after a fall and both the manager and the care staff stepped up to the mark. I would not hesitate to recommend The Downes.

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Review from T C (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate intelligent care. My father has blossomed and come back to life since being at The Downes. Dignity, respect and acceptance of individuality are at the core of their practice. The home is a home. It's bright, smiling and filled with laughter. The care team are exceptional and management
has a deep understanding of how honorable it is to reach this point in life.

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Review from C W (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is imposing but it is not a fortress. When you ring the doorbell, someone always comes to let you in. The staff are always visible, helpful and often fully involved with the residents. The manager's door is invariably open and in a key position and the dogs also can see everything that
is going on. The gardens! Where to start? Are simply amazing and kept beautifully, especially the lawns. I visit frequently and my mother has blossomed during her time there. The is always a sense of peace, order and understanding. It is a stress-free environment in a stressful world.

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Review from C H (Son of Resident) published on 10 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I greatly appreciate the effort taken by the care staff in rehabilitating my mother as she slowly recovers from a recent illness. Activities (rated satisfactory) have, of course, been curtailed during the past two years because of the pandemic.

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Review from Joanne R (Daughter of Resident) published on 26 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place. Feels like home - not a home. Staff helpful and attentive. Could not ask for better care.

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Review from Joan P (Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care at all times. Everybody happy with a smile to share. A lot of people happy in their work. It sounds too gushing, but it's all true. A good second home for anyone. Never a dull moment. One happy person.

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Review from Iris A (Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been given great kindness by everyone and would recommend to anyone looking for a home.

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Review from R D (Son of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother only moved here five weeks ago, she was treated with great care and respect, and we greatly appreciated the time and support given to us all during her end of life care. We only wish she could have experienced more of this lovely home. Many thanks to all the staff.

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Review from Janet A (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the nursing here is a very good standard. They are always very helpful with everything you ask them. Nothing is too much for them.

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Review from Wendy C (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that when Mum had a fall and broke her hip and shoulder; that she was sent to The Downes when she came out of the hospital. Thankfully there was a space, so Mum was allowed to stay there after her recovery. I really feel that Mum is making a full recovery and she is bright and more bubbly
when we ring her or get to see her. We are all looking forward to seeing her again soon once this awful Covid is back under control.
The staff are great and always helpful, nothing is too much trouble.
If you need a well-run care home for your loved one, I would recommend you try and get them into The Downes.

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Review from P K (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff and managers at The Downes to be extremely caring. They care for relatives as well as residents making the transition to a care home as pain-free as possible. As well as physical care they try to provide a variety of activities inside and outside to care for residents wellbeing.

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Review from J P (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found in the 2 years my mum has been there the care has been of a high standard with attentive staff and management.
During Lockdown skype was put in place very quickly which has been a godsend. On the whole and excellent care home.

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Review from Susanne N (Niece of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotless. The staff are very caring. My aunt is very happy there. I have no worries.

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Review from Roger M (Brother of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my visits to the home management and staff have always been helpful and considerate and their care for residents has been excellent. I am pleased to see that my sister is happy and content in this home.

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Review from Ruth D (Cousin of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my cousin is very well cared for at The Downes. He seems happy and relaxed in the spacious surroundings and the staff are so kind, patient and caring towards him. It's clear to see his needs are being met.

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Review from T T (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were kind and helpful to both my sister, I and mum, excellent does not do them justice. All management and staff have been so kind and responsive to everyone's needs, I can't praise them enough.

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Review from Judith T (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Downes looked after my mother with such care and attention and made her last week comfortable as possible. Mum enjoyed the food and the activities when she was able, all in all, she has the best care. Thank you one and all for looking after her so well.

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Review from G B (Son of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very, good loving care of my mother.

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Review from V H (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and management very helpful.

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Current Review Score: 8.7 (8.687)

Overview of Review Score

The Review Score of 8.7 (8.687) out of 10 for The Downes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for The Downes is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.02 Points relating to the number of positive Reviews for The Downes is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 4 Positive Reviews ÷ 6.2 = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Hannah Jenkin

Job Title: Home Manager

Joined: 2018

Hannah is the Home Manager of The Downes having joined the team as our Care support manager in July 2018, she has experience working in both nursing and residential homes across Cornwall.


Hannah is currently our in-house trainer and medication and care plan Auditor and oversees the daily running of the staff and residents.


She has a B.Ed. Hons Degree, NVQ 2 & 3 Health and Social Care and Assessors Care Certificate.


While at The Downes Hannah has completed her level 5 in Leadership and Management


Frequently Asked Questions about The Downes

What types of Care is The Downes registered for?

Older Person Care, Dementia, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Downes provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Downes have?

There are 31 Single Rooms.

What are the Facilities & Services at The Downes?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Downes to the centre of Hayle?

0.3 mile(s) as the crow flies, distance by road may be significantly further.