The Downes

On my visits to the home management and staff have always been helpful and considerate and their care for residents has been excellent. I am pleased to see that my sister is happy and content in this home.

I am confident that my cousin is very well cared for at The Downes. He seems happy and relaxed in the spacious surroundings and the staff are so kind, patient and caring towards him. It's clear to see his needs are being met.

All the staff were kind and helpful to both my sister, I and mum, excellent does not do them justice. All management and staff have been so kind and responsive to everyone's needs, I can't praise them enough.

The Downes looked after my mother with such care and attention and made her last week comfortable as possible. Mum enjoyed the food and the activities when she was able, all in all, she has the best care. Thank you one and all for looking after her so well.

Very, very, good loving care of my mother.

I find the staff and management very helpful.

The first thing that comes to mind is that The Downes doesn't suggest it's a care home, it is more like a hotel. All the staff without exception are extremely helpful and they go about their duties in a professional way. Sometimes they are not in my opinion fully appreciated. They are a credit to themselves. The world would be a better place if there were more people like the staff of The Downes.

My husband went to The Downes to give me two weeks respite, as I am his sole carer. He suffers from Vascular Dementia and was very confused when he arrived. The staff were fantastic, he was whisked away and instantly involved in activities, so I was able to slip away. When I went to fetch him today, he was very reticent about leaving. He has been wonderfully cared for in every way. His nameplate on the door has been personalised with a lovely logo. The staff gave me four pages of photos of him doing all the activities and on outings, so kind and thoughtful.

I have already been recommending The Downes to family and friends.

I have enjoyed every minute here with so many friends around me, they have been so kind to me. I will never forget it or the people. I would recommend the home to anyone. Thank you all so much.

I was transferred here from hospital to continue my health. I have found the staff and amenities very good to be with. Sad to leave everyone.

There is far more freedom than in other homes with no fixed bedtimes or time to get up. There are also very flexible visiting times and people can bring their dogs to see their relatives. I think the thing which my mother enjoys most are the 2 resident black labrador dogs. I would have no hesitation in recommending this home.

More water to be given at meals instead of squash. Far too sweet. Water taps to be shown how they work in the bathroom to go with the room for visually impaired.

A lovely building set in beautiful grounds overlooking the Hayle Estuary. Dads room was brand new - simple, but spacious with a large en-suite wet room. The whole place was spotlessly clean - every time I visited someone was cleaning something! The staff were excellent. I was particularly impressed with the dedicated activities staff. From the first assessment with the managers until the day Dad had to leave, every member of staff we met was friendly, kind and supportive. As Dads dementia deteriorated and his needs changed, the managers were open and honest with us so that we could plan ahead. Communication with the family throughout Dads stay was excellent. I would recommend this home without hesitation.