Roebuck Nursing Home

London Road, Stevenage SG2 8DS
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9.7 57 Reviews
  • Roebuck Nursing Home, Stevenage
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Care Provided by Roebuck Nursing Home

Type of Service

    Nursing Home
  • For a maximum of 63 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Fine Care Homes (Stevenage) ltd

Person in Charge

  • Christina Hartles (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (63)

Visiting

  • Open to visitors at any time of the day and night and the home would encourage visitors to come to see loved ones as they would normally.

Parking

  • Parking is free and there is a large carpark situated at the front of the home.

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Roebuck Nursing Home Reviews (57)

9.7

Roebuck Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 12 reviews in the last 2 years.
Over all time Roebuck Nursing Home has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Roebuck Nursing Home
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Total of 57, showing 41-57
Review from B S (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in various care homes with varying levels of care. She had a setback and ended up in hospital. The care home she was in felt they could no longer meet her needs. This care home offered Mum a room. I've been impressed with the care levels, but more importantly, with the positive effect
they have had with Mum's attitude. The staff are always upbeat. Very happy with the home and staff.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you for taking the time to review the home.
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Review from Jean Lucy W (Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my experience in Roebeck Nursing Home to be very friendly as well as professional. I have nothing to complain about, they all do their best for you. Personal care is excellent. I would recommend this place for a long or short stay. As of this moment, I cannot get out of bed, there is always
someone checking that I am okay, from cleaning staff up to management.


I would like to thank all staff in this nursing home!

Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you for the lovely review.
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Review from Tracey E (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly helpful staff are hard working. Dad worries about Mum being in a home and the staff are always reassuring him. The manager is brilliant. She provides holistic care to her residents and looks after their families.


Everyone is treated with respect and dignity and the atmosphere

is always happy.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you Tracey for your review.
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Review from Simon H (Son of Resident) published on 7 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to the Roebuck Nursing Home for end-of-life care from the local hospital.
From the very first day, we knew it was the right place for him.
Even though he could sometimes be difficult (due partially to dementia), the staff treated him with the utmost dignity, care and love.
All staff
took the time to smile and chat every time we visited (which was almost every day).
My family were made to feel so welcomed.
The staff all treated my father like family and in such a short time until his death, they were truly a part of ours.
We miss going in to visit and are so thankful that fate led us to such a wonderful caring place for my father to end his days.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you so much for your review.
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Review from Tara M (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Roebuck is very friendly and welcoming. The staff are lovely and care for all the residents to a high standard. The managers are very approachable and do their utmost to see to all needs or concerns.
The food is to a very high home cooked standard and always served hot. The garden is a lovely place
for the residents.
All in all, Roebuck gets the thumbs up. Maybe could have entertainment monthly.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you for taking the time to review the home and for the positive comments.
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Review from W B (Daughter-in-law of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff, very caring, absolutely no problems when mum-in-law was here.
Congratulations on having an excellent team of staff.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you for taking the time to review the home.
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Review from D G (Resident) assisted by family/friend published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers work hard. Not commandos. Keeps me safe.
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Review from Martin G (Resident) assisted by family/friend published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff do as good a job as they can give the numbers of staff employed (not enough staff). But what they have time to do is generally good. The food is acceptable but there is room for improvement.
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Review from Gareth S (Resident) assisted by family/friend published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of tis care home is very high and would highly recommend the care home to everyone. There are kind staff members here who support me eagerly. The food and drinks are of a high quality.
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Review from Sonia B (Resident) assisted by family/friend published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I believe this is one of the better homes in my experience of living here and having experienced other homes when I worked as a nurse.
The staff are kind, cheerful and do their best with any requests I have/help.
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Review from Lily J (Resident) assisted by family/friend published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 3 years and I suppose there are a lot more residents. It can be very overwhelming with noise and visitors. The food is very good and on the whole, there is a constant change from the staff which troubles me over my relationship with them. They could be better trained.
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Review from F R (Respite Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is right for me. The activities, quiz, art etc still leave time for quiet spells in my room, for reading, crosswords and the daily paper, plus a rest in my armchair now and then. The patio also enables me to enjoy a walk around and be involved with the flower garden.
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Review from Dorris T (Resident) assisted by family/friend published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice room. Friendly, helpful staff. Good that relatives can visit at any time and welcomed into care home.
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Review from Ash (Grandson of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and care team are excellent. The atmosphere is very good, and you could not have a nicer setting for a place.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you for taking the time to review the home and for your comments.
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Review from J D (Daughter of Resident) published on 10 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following a very stressful situation due to NHS hospital giving me 12 hours to find a care home for my father - I visited the Roebuck NH and was shown around without me giving the home prior notice. The staff were very accommodating and answered all my questions fully. As a nurse by profession, I needed
to know that the care my father was to receive was the best I could provide him with.
I was extremely impressed and glad they had a room available for my father straight away. He was transferred from hospital the next day. The care staff were extremely caring and never too busy to help. They made me and my family welcome. The manager always kept us informed of how my father was doing. My father's medical condition, when he left the hospital, left a lot to be desired and sadly my father passed away unexpected having only spent 6 weeks at the home. This was through no fault of the care home. I can only speak highly of the care and dedication that was shown to my father and would like to thank all the staff.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you very much for taking the time to put this review online.
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Review from Maggie M (Daughter of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since June last year and I cannot praise the staff and management higher.
The care she continues to receive is one that gives her a better quality of life.
When she first became a resident, she did not want to get up out of her bed (and was like this when in her own home),
but due to the encouragement of the staff, most days she now goes and joins in with the activities and uses the lounges and dining rooms. Her mobility has improved since taking up residence at the home.
The manager was also quick to spot an infection my mother had in her legs and by having a doctor on call 24/7 meant that swift diagnosis and treatment cleared up the infection in no time.
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Review from Avril D (Niece of Resident) published on 16 February 2016 Submitted via Website • Report
Overall Experience 2.0 out of 5
I agree with latest reviews. I found the manager unhelpful rude and abrupt, and hygiene of my aunt was certainly not met, the Roebuck have a duty of care to resident and liaison with families should be paramount. I am saddened by the care my aunt is receiving at the Roebuck. Staff appear afraid of
any involvement with families obviously due to mismanagement.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Roebuck Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Roebuck Nursing Home is calculated as follows: ( (108 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 138 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.952 Points relating to the number of positive Reviews for Roebuck Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 12 Positive Reviews ÷ 12.6 = 0.952
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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