Roebuck Nursing Home

London Road, Stevenage SG2 8DS
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9.7 57 Reviews
  • Roebuck Nursing Home, Stevenage
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Care Provided by Roebuck Nursing Home

Type of Service

    Nursing Home
  • For a maximum of 63 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Fine Care Homes (Stevenage) ltd

Person in Charge

  • Christina Hartles (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (63)

Visiting

  • Open to visitors at any time of the day and night and the home would encourage visitors to come to see loved ones as they would normally.

Parking

  • Parking is free and there is a large carpark situated at the front of the home.

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Roebuck Nursing Home Reviews (57)

9.7

Roebuck Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 12 reviews in the last 2 years.
Over all time Roebuck Nursing Home has 57 reviews.

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Reviewer Connection to Roebuck Nursing Home
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Total of 57, showing 1-20
Review from Chris G (Brother of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Roebuck Nursing Home since early July 2025, being transferred from hospital. My brother has severe dementia and now needs 24 hour nursing care. My wife and I were very careful in choosing which nursing home for my brother, and we have not been disappointed with our
choice of Roebuck Nursing Home. From the welcoming smile and professionalism on reception, the nurses, carers, management and ancillary staff, all of which are polite, always have a smile and are ready to discuss any questions you may have. The nursing care for my brother has been second to none. Anyone who has had close experience with someone who has dementia, will know how difficult it is. Nothing phases the nursing staff, and they are always quick to reassure family when visiting. The care is professional and dignified. Lastly the food. We visit most days, and I have yet to see any meal that is not to restaurant standard. I cannot recommend Roebuck Nursing Home high enough.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your lovely comments, which will be cascaded to the staff, hence empowering them. I am sure the care team, kitchen and domestic staff will be happy to receive such positive feedback.
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Review from Irene J (Wife of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Roebuck Nursing Home in early November 2024, after several hospital admissions and carers at home. He has Vascular Dementia and Altzhiemers and is bedbound and reliant on others for all his needs. The staff here are all very kind and respectful, both of my husband and myself.
My husband was very agitated and was attempting to get out of his bed constantly when he first arrived. Staff explained to me how they would deal with his behaviour and the time scale they believed it would take, and almost to the day he was safe and secure in his bed. His room is lovely with one very large window looking out to trees and the sky, and one other window again with views of greenery. He has a en-suite shower room which is always clean and fresh, as is his bedroom. The food is excellent, and served on China plates and dishes, and the menu is varied with many choices. I couldn't be happier with our choice of residential nursing home.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the lovely feedback. It makes it all worthwhile reading such positive comments. We will cascade these to the staff who will be very appreciative of their work being recognised.
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Review from Marion G (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father initially went into the Roebuck for short-stay rehabilitation, however had to be readmitted to the hospital and it was decided he needed long-term nursing home care, I was adamant that I wanted him to go back to Roebuck and they welcomed him. He has always been treated with great care, respect,
and kindness. He always looks clean and tidy thus excellent personal care is given, the food he is served is good food and I'm always kept well informed by the caring staff if any issues occur.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you Marion for the lovely feedback which will be cascaded to the staff. They will be pleased to read your positive comments about your father's care at Roebuck. A particular staff member will…read more
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Review from Anthony E (Son of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very kind and friendly. They keep me well informed about my Dad's care at the Roebuck nursing home. I would definitely recommend it. The staff I have spoken with are very well trained and very organised.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Dear Anthony, thank you very much for your review which will be cascaded to all staff and will no doubt empower them immensely. We greatly appreciate your positive comments. Regards.
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Review from Joan H (Sister of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was transferred from hospital to Roebuck Court nursing home on the third week of July 2024, he is at the 'end of life '.
The care and devotion are 100%, the food is better than the Ritz, if he is hungry he can have a second helping of dinner and pudding. (the other Sunday he must have had
half the cow on his plate) All the staff are welcoming and friendly and really do listen to what you have to say, they shower my brother on Mondays and Thursdays as I asked. If you have a concern and talk to the head nurse she gives you her utmost attention. I laugh with the nurses and carers as the doors are open, they say hello and then knock on the door, I take my small dog with me as she is my therapy dog, when they knock she barks, some now enter and say to her 'I didn't knock'. My dog also goes around the ground floor and has cuddles with the residents who like to hold her, she brings joy to most of them. I truly cannot find fault with Roebuck Court which came highly recommended to me.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Dear Joan, thank you for the lovely and encouraging review which will be cascaded to the staff. It is always nice for staff to feel they can have a banter with families, yet be able to listen to…read more
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Review from S A (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise, admiration and gratitude for all at Roebuck Nursing home. They have treated my mother with respect, humility and the utmost gentleness and care throughout, even though at times it can be a very difficult and challenging job. Also they have always shown me the very best of
human kindness. they are helpful, obliging, compassionate and very respectful, displaying patience and tolerance in sometimes very difficult and delicate situations. We could not have had a better experience.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you so much for your review. Mum was a real character and she had some good conversations with the staff. She was always immaculate and took pride in her appearance. She was well cared for and…read more
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Review from S A (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that it's excellent with the whole service, the carers, staff and nurses are all very good at their jobs. I would give them 20/20 if I could. Thanks.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the lovely review. It is always a pleasure to see you when you come to visit Dad. We shall cascade your comments to the staff who will be empowered by your comments. Thanks again.
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Review from Colin D (Brother of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has always been treated very well by all of the staff, nurses and carers. The management have been very helpful when I have reported a problem too. Overall, I think the home gives good care and accommodation and is good value for the money that we pay for.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review and the positive comments; although the rating was disappointing considering the overall wellbeing care P receives. I know you want him to be out of his bed/room more often…read more
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Review from S B (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was well looked after at Roebuck and the food and attention was fine. Mum does not have dementia and she was concerned about the large number of dementia patients there but there is nothing that can be done about that given the average age of residents.
We only wanted Mum moved to be closer to
the family. Most of us are in the local area and a trek to a different area puts the visit times at about 3 hours in total. Roebuck is so much closer.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review and comments - albeit a little disappointing considering the care received. It was a genuine pleasure to look after Mum came to us on a Discharge to Assess bed, maximum stay…read more
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Review from Kerry R (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far Mum's care has been outstanding. The staff are all very kind and caring. Only one member of staff has been, how can I say, abrupt. They have all gone out of their way to work around us and Mum as a family to fulfill her needs. I would recommend Roebuck Nursing Home to anyone and everyone. Food
choices and quality are great.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the positive review. It was lovely to see such a close family and you coming in as Mum's 'essential caregiver' gave her a lot of reassurance. Thank you also for taking my call on…read more
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Review from Rosemary P (Friend of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From 2011/2021, we visited three homes in the East Midlands for a close relative. If we had to compare them against the Roebuck Nursing Home the Roebuck would come out on top of the four homes. We have no issues with the home and thank them for all their hard work and dedication.
Thank you.
Reply from Christina Hartles, General Manager at Roebuck Nursing Home
Thank you for taking the time to review Roebuck Nursing Home. We are pleased that you had positive experiences visiting us and that you found us to be the top of the homes you visited. We will share…read more
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Review from S S (Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think that the place is beautiful and the people that take very good care of all the people that they take care of and it was a very enjoyable day.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review, with such positive comments. You are a unique lady, smart with a very cheeky side. Hope you continue to enjoy your time at Roebuck.
Regards.
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Review from K P (Niece of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are welcoming. They all provide good care to my aunt and she feels at home.
My aunt has made good improvements since being at the home. It is a weight off my mind knowing she is safe and well cared for.
She comments on the nice food. It sounds like a lot of fun activities are available
and she is encouraged to join in.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the review. Your aunt is an absolute pleasure to be with, she joins in with all activities and is a great artist! She is popular with staff and residents alike and we are happy that she…read more
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Review from Ted C (Uncle of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
You have made my nephew very comfortable and cared for him very well. Regrettably, I cannot attend in person currently due to my own ongoing health issues but rely on reports back from his father and stepmother. These indicate that he is doing well despite his many health problems. Please accept my
thanks on behalf of his family.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you Ted for your review. We are sorry to hear about your ill-health and please rest assured that your nephew is well looked after; we hope you feel better soon so you can visit. We are pleased…read more
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Review from Stella D (Sister of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the nurses, caregivers and the admin staff for your dedication, hard work, love and compassion towards my brother and the residents. You all are doing an excellent job. The staff are very kind, compassionate, dedicated and loving. Words are not enough to express my gratitude. May God
bless all of them. Thank you, once again, for the amazing work.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Dear Stella, thank you for your lovely comments. We all know how difficult it is for you to be so far away from your brother and am glad that you connect with him every week online. We will pass your…read more
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Review from M M (Son of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My eighty-seven year old father was in the Roebuck for three weeks of respite care, following three weeks in hospital after a fall. He has received high quality care in all respects and returns home in a strong position. Many thanks to the team.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review which is much appreciated and will be cascaded to the team. We are happy that Dad is settling well at home.
Regards,
Nilufa and Dave, Directors and Christina, Manager
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Review from Stella H (Wife of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come regularly to see my husband. Everyone is friendly and look after him so well. Thank God everything is fine. I'm glad he is here, well looked after.
He laughs a lot here. We have no problem with his care. Everyone helps me too. We are grateful for the carers who look after him.
He likes the
food here and likes it when staff come t care for him or clean the room. Thank you to all here.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the positive comments Stella. We shall share your message with the staff. It is rewarding to look after our residents and positive comments are always appreciated. I am glad there are…read more
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Review from Shiela B (Wife of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been on end-of-life care since June 2022. He is bedridden and can do very little for himself. The staff are wonderful and always treat him with dignity. He is always clean and shaven. I believe we would have lost him months ago if it wasn't for the amazing care he receives here.
Reply from David Salmon, Operations Director at Roebuck Nursing Home
Sheila, thank you for your very kind words which we will ensure are shared with the staff.
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Review from Kim W (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been a resident he has had and is still receiving, excellent care. All the staff related to the home have always been courteous and go above and beyond to ensure that my dad is looked after to a very high standard and always ensure he keeps his dignity. I could not ask for a better
home for him to be looked after in. Thank you so much.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you Kim for your review. It is encouraging to receive such positive feedback. It will be cascaded to the manager and the whole team.
Regards
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Review from J A (Son of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful for the meticulous care concerned and humane treatment my father is getting. He couldn't be in a better place than this. The staff are amazing always helpful and always looking out for the best 'dad'. We feel blessed to have received such care.
Reply from David Salmon, Operations Director at Roebuck Nursing Home
Thank you for your very kind review and for recognising the excellent support and care that our team offer each and every day to the residents in our care and to their families.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Roebuck Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Roebuck Nursing Home is calculated as follows: ( (108 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 138 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.952 Points relating to the number of positive Reviews for Roebuck Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 12 Positive Reviews ÷ 12.6 = 0.952
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Roebuck Nursing Home

What types of Care is Roebuck Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Roebuck Nursing Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Roebuck Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roebuck Nursing Home to the centre of Stevenage?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roebuck Nursing Home to verify any information. View our terms and conditions. Roebuck Nursing Home has an Basic Service - more info.