Roebuck Nursing Home

London Road, Stevenage SG2 8DS
Review Us
9.7 57 Reviews
  • Roebuck Nursing Home, Stevenage
Show Roebuck Nursing Home on the Map

Care Provided by Roebuck Nursing Home

Type of Service

    Nursing Home
  • For a maximum of 63 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Fine Care Homes (Stevenage) ltd

Person in Charge

  • Christina Hartles (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (63)

Visiting

  • Open to visitors at any time of the day and night and the home would encourage visitors to come to see loved ones as they would normally.

Parking

  • Parking is free and there is a large carpark situated at the front of the home.

Are you the Owner/Manager of Roebuck Nursing Home? View your Advertising Options

Roebuck Nursing Home Reviews (57)

9.7

Roebuck Nursing Home has a Review Score of 9.7 (9.669) out of 10, based on 12 reviews in the last 2 years.
Over all time Roebuck Nursing Home has 57 reviews.

Overall Experience
  • 39
  • 16
  • 1
  • 1
  • 0
Date Published
  • 57
  • 1
  • 2
  • 12
  • 45
Reviewer Connection to Roebuck Nursing Home
  • 19
  • 9
  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 57, showing 21-40
Review from M B (Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Roebuck I have settled in very well. Most of the staff are very friendly and help out whenever they can. I have made progress here and have lots of friends. As being the youngest in the home I have given my help and support to other residents. If I had to rate this place I would give
it a 5-star 100%.
Reply from David Salmon, Operations Director at Roebuck Nursing Home
Thank you for your positive review and for the help and support you kindly give others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darryl K (Son of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last ten weeks of his life at the Roebuck Nursing home. A fiercely proud and independent man, he had previously refused care of any kind until near collapse. So after prolonged stays in hospital and when it became clear he could no longer return home to live, we were concerned he
would struggle to settle at the nursing home. However, it was quite the contrary. During his time there he was happier and more at ease than I had seen him in a very long time. The managers and staff work daily miracles in my opinion, nothing too difficult for them, no request refused. With the enormity of the added extra burden of Covid and its restrictions, this highly experienced team were always kind, patient and sensitive with both my father and my family at this very difficult time. I cannot praise them highly enough.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review and positive comments. We shall pass these on to the staff who will appreciate it greatly. We miss dad and it really was a pleasure to look after him; a kind, gentle and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Siobhan C (Daughter of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to Roebuck Nursing Home on discharge from hospital. He was very frail and depressed following the death of my Mum two years ago and we did not think his health and well-being would improve. How wrong we were! The kindness and care demonstrated by all the staff is excellent. He was assessed
almost immediately by the excellent GP allocated to the home and communication and discussion between her, ourselves and Roebuck was clear and professional.
My Dad has continued to thrive on the care, kindness, and good food at Roebuck. The staff have gently encouraged him to go to the dayroom and engage with other residents. Both his physical and mental well-being has improved.
The staff continues to put the residents first under very difficult circumstances complying with Covid regulations and procedures. As my sister and I are essential carers we have been able to see my dad regularly as long as we do a lateral flow test and wear PPE. We take weekly PCR tests as do all the staff.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the lovely comments. Your dad is a lovely gentleman and is very popular with the staff and residents alike. He is a pleasure to look after. Thank you to you too for all your support to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire B (Daughter of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has received excellent care from all the staff and I could not be happier with the level of care at Roebuck House. Everyone has been so welcoming and have done their absolute best to settle my Dad into his new way of life, nothing has been too much trouble. All the staff work incredibly hard
and are on hand to deal with any questions or queries. My dad has received top quality food, excellent personal care and is extremely happy. This is a massive relief to us. I cannot recommend Roebuck House enough and thank every single staff member for everything that they do to keep the high standard of care, cleanliness, food and administration at Roebuck House.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thanks for the lovely review. We very much appreciate your comments. We shall let the chef know that dad enjoys the food, he will be so pleased. We shall feedback to the staff who will be happy to be…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy G (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Roebuck Nursing Home for four years and nine months until his passing yesterday. He had Parkinson’s and after a fall wasn’t able to walk or care for himself so was admitted to the home. It has been the best place for him as he was kept clean tidy and treated with individual dignified
care. The carers and nurses through the pandemic, when we couldn’t visit, entertained and made it as homely and fun as possible, he was happy and had a good laugh with the staff. When you visit the home the first thing my family and friends noticed was how nice and fresh it smells, that is because they keep their residents and the home clean The receptionist is very helpful and welcoming. They encourage you to put their pictures and personal mementos in their room so they are very homely. Even this week whilst we have been visiting every day due to the fact he was deteriorating, whatever time of day or night everyone was very kind and caring to my dad and my family.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for the review. Dad was a special person and we were honoured to be able to look after him. I remember his cheeky smile/laugh. He will be sorely missed. I shall pass on your comments to the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mike B (Son of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was in the Roebuck for 4 weeks following being hospitalised for 6 weeks. The home is clean and I received regular feedback on how dad was doing. The most amazing thing about the home is the staff. They are all very friendly and attentive and always worked with a smile on their faces. This
is very reassuring and I would have no reservations about dad returning there in the future.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thanks for the review. I shall definitely pass your comments to the staff who will be pleased. It was a pleasure looking after dad and we hope he is settled back at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Teresa C (Daughter of Resident) published on 29 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was admitted to The Roebuck Nursing Home after several months hospitalisation, in April 2020. He has advanced Parkinson's Disease and now Lewy Bodies Dementia. His time of living at The Roebuck has coincided with the Corona Virus Pandemic. I have been impressed and reassured by the Roebuck's
stringent hygiene and safety protocols, which have meant my dad has, so far, remained safe and covid-free. I believe they have only had one or two isolated positive tests, and these have been notified to all residents' relatives. My dad is up to date with his flu and covid vaccinations, and I am kept up to date, on a weekly basis, with all news and activities happening at The Roebuck.


Whenever I visit, I have been extremely satisfied with the care shown to my dad; the staff are kind and obliging, efficient and effective. I have been reassured at the return of the Director who has kept me completely informed of all aspects of my dad's care both daily and going forward.

Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you for your review; I shall pass it on to the staff who will appreciate being acknowledged. Communication is key to any successful working relationship and I am glad that you find the regular…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine A (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer’s and went to Roebuck Care home for a week's respite care. This was for her sake and mine. I needed a break after three years of caring for her and working full-time.
The manager and the staff have made Mum so comfortable. My mum is a very difficult lady to get on with as she
is fiercely independent, and has been so for thirty years plus.
But after just over a week, Mum has settled in the home, and she is doing word search puzzles and is happy. This is amazing as Mum has not been either of these for a few years now.
I can not sing their praises enough, so very kind and caring.
Would highly recommend this home.
Reply from Nilufa Somani, Director at Roebuck Nursing Home
Thank you Lorraine; mum is a pleasure to look after. She has made friends and enjoys the activities on offer. So glad, for you and her, that she has settled in well. We look forward to seeing you…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim G (Daughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursing home took care of my mum extremely well during her stay. The staff were very friendly and caring. I would recommend this nursing home to anyone looking for a permanent home for a relative or anyone looking for respite care.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you so much for taking the time to review us and your lovely comments which I will relay to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chloe B (Granddaughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was in this amazing environment for 7 weeks. She was so well cared for by every member of staff. All of the activities they arrange is one of a kind and seeing the photos of everyone enjoying themselves is what it is all about. Thank you Roebuck Nursing Home for your incredible work.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you for taking the time to review us. Hope you are all keeping well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat S (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a former resident, she passed away on the 15th of February aged 99-years-old. She was treated like a queen; she met Father Christmas, and they gave her a birthday party; they did her hair and nails, and nothing was too much for the staff. They treated myself and my sister very well. My
mother came from the hospital pretty poorly, and they encouraged her to do things and she got better and survived longer than we thought. We are hoping to go to the home and meet the staff face to face. I would definitely recommend the home 100%.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you so much, and she was a pleasure to care for! Wishing you and your sister all the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah G (Daughter-in-law of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law who had Dementia was cared for by the care support staff with such dignity, love and respect during her end of life care. We too as a family were given the exact same care and support throughout our time visiting and it was all the little things done we noticed that made things more
homely for all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline M (Niece of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle, who has Alzheimer’s, has been cared for with love and sensitivity during his time at the Roebuck, which in October will be nine years. This is his home and he feels safe there. He loves his food and eats everything, so the chef must be good!
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you, Pauline, for your lovely comments, I will share them with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was well looked after at the home. I was a frequent visitor and always found the staff welcoming and appearing to be cheerful and happy in their work. Dad spoke very highly of them too and said he felt much better cared for by the staff at the Roebuck than he had been prior to moving in, with
agency carers coming to his house.
They arranged a lot of entertainment and activities for the residents.
The home was clean and had a pleasant, relaxed atmosphere, which was also noted by other visitors I took to the home to see Dad.
It was also very much appreciated how they not only looked after Dad during his last few days but also the time and consideration they took looking after my mum and myself and making it possible for us to spend that time with him.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you so much for taking the time to write this, it was a pleasure to care for dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pam F (Wife of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was at the Roebuck Nursing Home for 8-months. During his stay, all the staff were caring and attentive to both him and also to myself when I visited. The home was clean and had a calm and welcoming atmosphere.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Hi Pam, thank you for taking the time to provide this lovely review, I will share this with all the staff and we hope you and your family are all keeping safe!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We fond the home to be very welcoming. The staff were lovely but not always enough of them as mum sometimes had to wait a while for help to get to the bathroom. The food was excellent mum looked forward to her meals especially afternoon tea and cake! And the few activities which we attended together,
hymn singing and service, Diwali dancing were very good. We were let to believe there was a regular hairdresser in attendance but this was not the case and disappointing as Mum never got her hair done there.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Hi, I am sorry your Mother never had her hair done, we have a hairdresser visiting every Friday and the salon is situated on the 1st floor of the home. Thank you for your review and the positive…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann G (Wife of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is content here and I am happy that he is being well looked after. I like the general ethos of the home and he likes the attention and the food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Husband of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review of this nursing home is excellent. Staff very professional and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia F (Partner of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly, patient and caring. Rooms are adequately furnished and cleared every day.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you for taking the time to review us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in from hospital. I am very impressed with the care my mother received, staff are very helpful and caring.
Reply from Lisa Donovan, Home Manager at Roebuck Nursing Home
Thank you so much for your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Roebuck Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Roebuck Nursing Home is calculated as follows: ( (108 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 138 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.952 Points relating to the number of positive Reviews for Roebuck Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 12 Positive Reviews ÷ 12.6 = 0.952
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roebuck Nursing Home to verify any information. View our terms and conditions. Roebuck Nursing Home has an Basic Service - more info.