Aspen Grange

The heat in the upstairs lounge in the summer is unacceptable. How the staff cope I don't know. Heat blocking film for the large window has still not been installed. Only two small windows open, no air conditioning to expensive to repair. Something must be done before next summer.

Mum is always clean and tidy, medication always given. The meals continue to be excellent and a very good choice. If mum can be persuaded there are communal activities most days which the staff organise. The nature of illness I now accept means the loss of items, so now I take no small items in. The staff have allowed me to adjust for which I am very grateful.

I would recommend this home.

My wife has been in Aspen Grange for three weeks following a period since April 17 in a centre in Chelmsford. She has Parkinsons and Lewy body dementia so far I am pleased with her care at Aspen Grange.

My mother is very difficult to look after and we like the home she is in and they do their best to look after her and she is a lot calmer in this environment.

We are so pleased that Dad is being looked after so well - it makes a great different story to a very sad situation.

The staff team showed her and the family so much compassion, outstanding home

Staff are always friendly and helpful and residents appear to be well looked after.

Many thanks.

I have found all the staff at the home caring and understanding at all times.

Caring, enthusiastic and welcoming.

I can not express how happy we are at the care that is given and shown at Aspen Grange. After 2 false starts at other establishments we can finally rest in the peaceful knowledge that my father- in- law is being cared for in a professional and thoughtful manner.

As a family, we are extremely pleased with the care provided and given to my father. I live 3 hours drive away and so can't visit as often as I would like, but the staff are always happy to update me when I call, and they call me whenever they need to, keeping me well informed. They are extremely accommodating, willing to help, and are also extremely patient and kind to the service users, nothing is too much trouble. We cant imagine that there is a better place for my father and they offer exceptional value for money.

I am always treated with respect and find the staff very helpful. The home always appears to be clean and tidy. I have taken meals there with my wife and the food is of a good standard. I can visit anytime I like, and the manager is always approachable.

Generally pleased with the care and positive attitudes. Mum only been here for 4 weeks. Some maintenance issues ongoing - light switch in bathroom - rocker cover missing and despite repeated requests, not replaced. Emergency call button - can't plug into wall - again, problem in existence on admittance - still not fixed..

Nice and clean facilities. Room for patient made to look like her own living room. Staff very friendly and helpful. Maybe dining room looks a bit overcrowded. Security very good. We have been told meals are very good. The above is based only on our 4 visits, but staff very accommodating relating to the resident's health and well being and when needed they have telephoned us with any problems which arose.

I would like to thank you all for all you have done for my wife, while she was in your care. We could not do without you keep it up. You will always be my friends.

General experience, my mother is always well cared for and all her needs are met, in a lovely and extremely caring manner.

The staff in the home are always visible and on hand if needed, friendly and happy the home creates a homely environment. The food looks home cooked, and the main meal is three courses. The residents are shown two courses on plates so that they can choose what they would like to eat. A pleasant atmosphere and different activities for those that wish to take part.

The first impression on entering Aspen Grange is of scrupulous cleanliness and the absence of unpleasant odours. The staff are uniformly cheerful, welcoming and helpful. Any staff member seems willing to help and I have not been told 'that's not my job' by any of them. In general they seem keen to go the extra mile to ensure that good quality care and even entertainment is provided.