Aspen Grange is a furnished purpose-built home is spread across two floors, offering residential, nursing and dementia care. The home boasts a highly-skilled team of people that has also undergone thorough dementia-specific training, and is currently working towards achieving the coveted butterfly services kite mark.
Aspen Grange takes extra care in settling in residents as smoothly as possible, making them feel part of life at the home incredibly quickly. Residents can choose the room that appeals to them most and are encouraged to bring belongings from home to help create their own personal haven.
Residents benefit from an exciting programme of activites aimed at improving the physical and mental health of those in care, which include gardening, films and musical entertainments, movement classes, massages and manicures.
Owner: Opal Care Homes Ltd
Person in charge: Rhoda Casey (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Challenging Behaviour
Admission Information: Ages 45+.
Single Rooms: 49
Rooms with ensuite WC: 49
Weekly Charges Guide: Personal Care Single from £700 Nursing Care Single from £800 (These prices are only a guideline, please contact Aspen Grange to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Aspen Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 out of 10 for Aspen Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Aspen Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.558 for Aspen Grange is calculated as follows: ( (205 Excellents x 5) + (126 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 344 Ratings = 4.558
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Aspen Grange is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Aspen Grange has a Review Score of 9.6 (9.558) out of 10 and an Average Rating of 4.6 out of 5 from 29 Reviews over all time
Review submitted on 28 June 2018 from a Postal Card by Catherine S (Friend of Resident). Relates to June 2018.
I visited my friend of 40+ years today. I have watched her deteriorate over the last few years when she was living alone. The improvement in her since living in Aspen Grange is remarkable. She was dressed lovely, she looked healthy and even though her memory is failing, she conversed really well.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 5 June 2018 from a Postal Card by David F (Son of Resident). Relates to May 2018.
A very caring team, clean and professional.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 13 April 2018 from a Postal Card by Dean G (Son of Resident). Relates to March 2018.
The management and reception are extremely friendly and helpful and the medical care is really good and we are always informed of any medical action or doctor calling as a precaution.
The staff are great and the music activity that I attended with my dad was of a very high standard.
Overall I feel my dad is safe, warm, fed and very well looked after.
Many thanks.
How likely would you be to recommend Aspen Grange? Likely
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Review submitted on 4 April 2018 from a Website Submission by Linda F (Relative of Resident). Relates to March 2018.
Aspen Grange is one of the nicest care homes we viewed in the area. From our first contact with the home, we found the staff very helpful, friendly and kind.
All the staff seem happy in their work, which makes for a good atmosphere.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 4 April 2018 from a Postal Card by Stewart H (Son of Resident). Relates to March 2018.
My mother, who has dementia, has been a resident at Aspen Grange for 3 months and I can fault nothing in relation to the care that she has and is receiving.
The staff are attentive and caring, not only to the residents, but also to their family.
The facilities in relation to rooms/food etc are excellent.
I would recommend Aspen Grange to others.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 3 November 2017 from a Postal Card by Alice W (Daughter of Resident). Relates to September 2017.
Dad has settled well at Aspen Grange, and after just a few months feels at home. The staff are brilliant at anticipating and responding to his needs. They have the perfect balance of dignified respect, and warm friendliness, and have always treated both Dad and myself with the utmost kindness.
It gives me great peace of mind that he is in the hands of these caring, professional people.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 19 October 2017 from a Postal Card by Sally C (Wife of Resident). Relates to October 2017.
The heat in the upstairs lounge in the summer is unacceptable. How the staff cope I don't know. Heat blocking film for the large window has still not been installed. Only two small windows open, no air conditioning to expensive to repair. Something must be done before next summer.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Rhoda Potts-Casey, Home Manager at Aspen Grange responded to this review on 01 Nov 2017:
Thank you for your comments, the company is aware of these issues and will most decently be rectified before the hot weather returns.
Review submitted on 18 October 2017 from a Postal Card by B H (Daughter of Resident). Relates to October 2017.
Now mum (and myself) have settled to the situation all seems to be extremely good.
Mum is always clean and tidy, medication always given. The meals continue to be excellent and a very good choice. If mum can be persuaded there are communal activities most days which the staff organise. The nature of illness I now accept means the loss of items, so now I take no small items in. The staff have allowed me to adjust for which I am very grateful.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 17 October 2017 from a Postal Card by Lynne M (Daughter of Resident). Relates to September 2017.
Excellent home. The care of the staff is first rate; kind caring, considerate. Always clean and tidy.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 13 October 2017 from a Postal Card by John S (Husband of Resident). Relates to October 2017.
I would recommend this home.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 12 October 2017 from a Postal Card by C S (Daughter of Resident). Relates to October 2017.
My mother is very difficult to look after and we like the home she is in and they do their best to look after her and she is a lot calmer in this environment.
How likely would you be to recommend Aspen Grange? Likely
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Review submitted on 10 October 2017 from a Postal Card by Rodney P (Husband of Resident). Relates to September 2017.
My wife has been in Aspen Grange for three weeks following a period since April 17 in a centre in Chelmsford. She has Parkinsons and Lewy body dementia so far I am pleased with her care at Aspen Grange.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 17 June 2017 from a Website Submission by Catherine S (Daughter of Resident). Relates to June 2017.
Friendly, caring and kind. Have made us feel very welcome when we visit our dad.
The shock of downward health has been made easier by the care and compassion both to our dad and his family.
The calm atmosphere is very good, the staff are lovely and the tea dances and visits out are always lovely and my dad seems to enjoy them. We have seen photos and he is always smiling which is such a joy for us to see.
We are so pleased that Dad is being looked after so well - it makes a great different story to a very sad situation.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 11 May 2017 from a Postal Card by Raymond L (Husband of Resident). Relates to April 2017.
Staff are always friendly and helpful and residents appear to be well looked after.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 11 May 2017 from a Postal Card by Heather C (Niece of Resident). Relates to April 2017.
My aunt moved into Aspen Grange in January 2017. The manager was excellent, the staff team outstanding. The care my aunt received was excellent.
Our family was always made welcome and always offered tea and coffee.
Sadly my aunt passed away in April and she was treated with dignity and love.
The staff team showed her and the family so much compassion, outstanding home
How likely would you be to recommend Aspen Grange? Extremely Likely
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Rhoda Potts-Casey, Home Manager at Aspen Grange responded to this review on 11 May 2017:
Thank you for the lovely comments.
Review submitted on 11 May 2017 from a Postal Card by Margaret S (Wife of Resident). Relates to April 2017.
I very much appreciate the care and attention given to my husband, which has made his life and mine, much easier to cope with his Dementia.
Aspen Grange was a happy place for him to be in and it was especially nice for him to celebrate Christmas and his birthday there.
Many thanks.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 10 May 2017 from a Postal Card by James H (Son of Resident). Relates to April 2017.
I have found all the staff at the home caring and understanding at all times.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 3 May 2017 from a Postal Card by N A (Wife of Resident). Relates to April 2017.
Caring, enthusiastic and welcoming.
How likely would you be to recommend Aspen Grange? Likely
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Review submitted on 10 May 2016 from a Postal Card by John R (Son-in-law of Resident). Relates to April 2016.
I can not express how happy we are at the care that is given and shown at Aspen Grange. After 2 false starts at other establishments we can finally rest in the peaceful knowledge that my father- in- law is being cared for in a professional and thoughtful manner.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 1 March 2016 from a Website Submission by Sophie M (Daughter of Resident). Relates to February 2016.
As a family, we are extremely pleased with the care provided and given to my father. I live 3 hours drive away and so can't visit as often as I would like, but the staff are always happy to update me when I call, and they call me whenever they need to, keeping me well informed. They are extremely accommodating, willing to help, and are also extremely patient and kind to the service users, nothing is too much trouble. We cant imagine that there is a better place for my father and they offer exceptional value for money.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 8 January 2016 from a Postal Card by Raymond L (Husband of Resident). Relates to December 2015.
I am always treated with respect and find the staff very helpful. The home always appears to be clean and tidy. I have taken meals there with my wife and the food is of a good standard. I can visit anytime I like, and the manager is always approachable.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 4 January 2016 from a Postal Card by S B (Daughter of Resident). Relates to December 2015.
Generally pleased with the care and positive attitudes. Mum only been here for 4 weeks. Some maintenance issues ongoing - light switch in bathroom - rocker cover missing and despite repeated requests, not replaced. Emergency call button - can't plug into wall - again, problem in existence on admittance - still not fixed..
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 22 December 2015 from a Postal Card by Ian and Julie (Friend of Resident). Relates to November 2015.
Nice and clean facilities. Room for patient made to look like her own living room. Staff very friendly and helpful. Maybe dining room looks a bit overcrowded. Security very good. We have been told meals are very good. The above is based only on our 4 visits, but staff very accommodating relating to the resident's health and well being and when needed they have telephoned us with any problems which arose.
How likely would you be to recommend Aspen Grange? Likely
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Review submitted on 14 December 2015 from a Postal Card by Vic D (Husband of Resident). Relates to November 2015.
I would like to thank you all for all you have done for my wife, while she was in your care. We could not do without you keep it up. You will always be my friends.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 10 December 2015 from a Postal Card by Carole M (Daughter of Resident). Relates to December 2015.
The staff in the home are always visible and on hand if needed, friendly and happy the home creates a homely environment. The food looks home cooked, and the main meal is three courses. The residents are shown two courses on plates so that they can choose what they would like to eat. A pleasant atmosphere and different activities for those that wish to take part.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 10 December 2015 from a Postal Card by Janice C (Daughter of Resident). Relates to October 2015.
General experience, my mother is always well cared for and all her needs are met, in a lovely and extremely caring manner.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 28 October 2015 from a Postal Card by David M (Husband of Resident). Relates to October 2015.
The first impression on entering Aspen Grange is of scrupulous cleanliness and the absence of unpleasant odours. The staff are uniformly cheerful, welcoming and helpful. Any staff member seems willing to help and I have not been told 'that's not my job' by any of them. In general they seem keen to go the extra mile to ensure that good quality care and even entertainment is provided.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 14 October 2015 from a Postal Card by Madge S (Daughter of Resident). Relates to October 2015.
Aspen Grange is a very caring home. My mother who is 99 years old has been there for three years. As far as we can tell she is happy there. My brother and I looked for a home nearer to where I live but nothing came up to the standard of Aspen Grange. All the staff are very friendly and caring. I don't know what we would have done if our mother was not there. We cannot thank them enough.
How likely would you be to recommend Aspen Grange? Extremely Likely
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Review submitted on 12 October 2015 from a Postal Card by Frances C (Wife of Resident). Relates to October 2015.
I am very happy with the care at the home. The staff are very welcoming, make you feel "at home" when visiting. The atmosphere is happy and warm. If you do ask a question or make a comment, you are always listened to with care.
How likely would you be to recommend Aspen Grange? Extremely Likely
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