Chestnut Lodge

166 Hendford Hill, Yeovil BA20 2RG
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9.8 28 Reviews
  • Chestnut Lodge, Yeovil
Chestnut Lodge in Yeovil gives people a friendly and supportive home with high quality care.

Experienced staff ensure residents have as much control over their own lives as possible.

Nutritious meals that meet residents' dietary requirements and tastes are prepared at the care home.   

The care home welcomes regular visits from residents' family and friends.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Day Care

Facilities

  • Lift
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1135 – £1710
  • Self-Funded Nursing Care: £1135 – £1710
  • Self-Funded Nursing Dementia Care: £1135 – £1710

These prices are only a guideline, please contact Chestnut Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Graham Oakes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • 24hrs

Parking

  • Parking On-Site

Chestnut Lodge Reviews (28)

9.8

Chestnut Lodge has a Review Score of 9.8 (9.772) out of 10, based on 25 reviews in the last 2 years.
Over all time Chestnut Lodge has 28 reviews.

Overall Experience
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Date Published
  • 28
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  • 25
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Reviewer Connection to Chestnut Lodge
  • 11
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Total of 28, showing 1-20
Review from Doreen H (Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident in Chestnut Lodge for just over 6 months and I have received excellent care. The staff are warm and friendly. As a member of the Chestnut Lodge family I have felt valued and respected as an individual. The activities have been varied and deserve a special mention. The range and
extent and the thought that goes into them is what makes it better than any other home. I feel lucky to have a place here.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for reviewing our service.I am pleased to see you describe the care as "excellent" and that all your comments are so positive. Thank you for giving a special mention to the Activity Team - we recognise how important they are which is why we are expanding it even further, so that our residents can lead as full and happy lives as possible.Finally can I thank you for the time you have spent improving our courtyard garden. It really is a lovely place to sit on these sunny days.

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Review from Michelle S (Niece of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is living here. The home is very caring, has a lovely, relaxed atmosphere, and nothing is too much trouble for the staff. The manager and deputy work well together. This home is lovely and deserves a mention. Well done.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. It is a real pleasure looking after your Aunt. Chestnut Lodge was opened to provide a HOME for local people who needed support. We work in their home. I am, pleased you picked up on the relaxed atmosphere which is so important to many people living with dementia.Thank you (Manager).

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Review from K M (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Chestnut Lodge have been amazing with my Mum who's had to go into full care. Mum suffers with dementia and it has been a difficult decision, but knowing Mum is well looked after has made the process easier. They run lovely activities and try to engage everyone in the home to join in creating
a warm and friendly atmosphere.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind words. Our Activities Team is a key part of our residents care - that's why we are going to expand it to 4 !Your Mum did come to us previously for Short Term Stays and this meant that when the time came her admission was far easier for her, having existing positive relationships with our staff.

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Review from Julie N (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I/We cannot fault the efforts of staff to welcome my dad and make him feel at home there were a few occasions when we questioned his care (sat in bed at 11.30 with no bedding and just a lightweight blanket covering him and no pants) but it was rectified. Also feel more attention to him complaining of
a full bladder could have been addressed all minor points.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review.Losing a parent is always a difficult time. Your father was only with us for 10 days but I know you visited him on most of them. Unfortunately on one occasion we did not meet our own high standards. Staff had offered him care twice, but he declined. I spoke to them at the time to guide them going forward.I am pleased that we did achieve our normal high standards for the rest of his stay and his passing.

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Review from Elizabeth K (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was a resident at Chestnut Lodge for almost a year before he sadly passed away in February. When he moved in, in March 2024 he had already been in 2 other care homes, neither of which he had been able to settle in. From the very first day that my father moved in to Chestnut Lodge, the manager
reassured our family that they could take care of him and that he would, given time settle in. These were such incredible words of reassurance at a very difficult time for us all. The manager was right and my father did after a few months settle in very well. The staff had taken the time to understand him and this made such a difference. The care team were wonderful and my father developed lovely relationships with a number of them. Towards the end of his life my father was treated with excellent care, kindness and respect. Our family were shown such compassion and understanding and time was always made to answer any questions that we had. Thank you to the manager and your wonderful team for everything.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

thank you for your review and kind words.Your father was an interesting man who just needed time to adjust to his new surroundings, which he did.I know he appreciated your regular visits and those of other family members, particularly during his final days when you all showed such devotion.

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Review from Tara M (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was moved here after almost 7 weeks at Hospice. He and we were extremely nervous about the move but everyone at Chestnut Lodge made the move as stress free as possible. Sadly dad onkh spent 10 days at the nursing home before passing away but the staff were so kind and friendly. They were compassionate
and si professional from beginning to end. I would like to personally Thank one of the HCA at the lodge for her kindness and for spending time with dad and I at the end. I cannot thank her enough. I will always remember her kindness to me at such a difficult time.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review and kind words. I have passed on your comments to the HCA involved and the rest of the team.We pride ourselves in ensuring our residents receive the care they need when they are poorly. We also seek to support the loved ones at that difficult time. I am pleased our efforts brought you some comfort.Thank you for your review.

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Review from Chris B (Son of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Chestnut Lodge from March 2024 until his death in February 2024. Throughout his time here he was treated with respect and understanding, and the care he was shown, often in challenging circumstances due to his worsening dementia, was exemplary. My family and I were very regular
visitors - between us we were there around 4 times a week, often more - and we got to know the wonderful carers and nursing staff well, and were able to observe first-hand the care he was given. The highly experienced senior management team inspired confidence, and showed great compassion throughout his stay. We are hugely grateful for the care and professionalism shown by the wonderful team there, who go above and beyond, in challenging circumstances, to look after the residents.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your very positive feedback.It was a pleasure looking after your father and I pleased you felt the care he received was exemplary. He took a while to settle but did. We had many interesting chats about his time in business.I am pleased we were able to support you all.

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Review from G S (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time my mum, who is very young with early onset Alzheimer's, has stayed in a care home for respite. The staff have been truly wonderful from start to finish and made my mum feel comfortable and safe and she really enjoyed her stay. This also helped ease my own sense of anxiety about leaving
her. Thank you so much for looking after her so well.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your comments.It was a pleasure looking after your mum and we look forward to seeing her again soon.

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Review from J J (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited different times of the day - always clean and welcoming. My mum is not encouraged to use a walking stick which she went in with and hospital advised. I understand it's now lost/gone missing. A secure post box into the office would be a great help as I pay the bill by cheque, having to
get staff to put it into the office each time. Never has her hearing aids in, it's hard I know but she needs them and I just got new ones in December at £500 because the last home lost hers. Overall - great place on hygiene, food (I think), staff but a lot of money each week for things not to be getting 100%.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind words about the home. When you next visit, please either speak to me or one of the nurses so we can update on your mother's care needs, mobility, hearing, etc. We have at least two nurses working every day and I'm here Monday to Friday. Our receptionist can assist you to set up a Direct Debit to make your life easier. Thank you for your suggestion of a secure post box into our reception, we will look into that. I will pass on your praise for the domestic and care teams.

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Review from Carol W (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Chestnut Lodge looked after my mother from April 2023 until her death in December 2024. I can not praise them enough for the care that they provided for my mother or the great dignity with which she was treated as her dementia became worse toward the end of her life. Everyone at Chestnut
lodge treated her with care, compassion and respect. On behalf of my family and myself I would like to thank them all for providing her with a safe and comfortable home for the past two years.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind comments. Your mother settled in quickly to become a part of the Chestnut Family. Personally, I enjoyed our daily chats and tales of her childhood. Looking after your mother was a pleasure.

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Review from P H (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to move our mum into a nursing home was very difficult for our family, but from the very first visit to view Chestnut Lodge, we knew we had found the right home where she would be taken care of. We were immediately told not to worry and that they would take care of our mum, and from then
onwards the whole team at Chestnut Lodge provided the most unbelievable love, care and support not only to my mum, but to our entire family. From the amazing carers to the excellent nursing staff and the thoughtful and considerate management team they showed such a high level of care that we all felt looked after and part of their family and we can never thank them enough. We cannot speak highly enough about the entire Chestnut Lodge family and would not hesitate to recommend them.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you so much for your kind words that I have passed on to the team. It was a pleasure looking after your mother and getting to know your family. I am pleased we were able to support you all.

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Review from Les T (Husband of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was hard when my wife went into permanent care. I visited her every day at different times to watch her and how she related to being in care and how the staff performed. It was wonderful to see the care they gave, not only to her but to all the residents. I am well pleased with the home she is in
and would recommend it to others.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review of Chestnut Lodge. It is a pleasure assisting you in caring for your view. I am pleased that you are reassured about the care we provide to your wife and that you feel able to recommend us to others.

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Review from G H (Husband of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chestnut Lodge is a very efficient and organised nursing home. The staff have given my wife every respect and dignity during her 11 months at the home. The well trained staff have also been of great help to me during very difficult times which is greatly appreciated.
I would definitely recommend this
nursing home.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. It has been and remains a pleasure caring for your wife. You are both part of the Chestnut family.

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Review from S K (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and considerate. Mum is being well cared for.
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Review from K B (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my Mother for the first time in your care home was a very pleasant experience. The staff were very friendly and welcoming and very caring towards my Mum.
Reply from James Marchant, Operations Manager at Chestnut Lodge

Thank you for taking the time to write a review. Your kind words are very much appreciated and I will pass them on to the team.

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Review from Linda M (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
A big thank you for organising such a wonderful birthday celebration for my mother and for making her and the family feel so special.
It's comforting to know that she is in safe hands when we can't be with her as we live so far away.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. We always aim to make our residents' lives as happy as they can be and having her family around her for her birthday was an opportunity to do that. She is a special lady and deserves such a happy day.

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Review from K L (Wife of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time my husband went to stay at a care home. I could not fault the home, staff, or overall experience.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your feedback. It was a pleasure having your husband stay here on a short break. We look forward to seeing him again.

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Review from N S (Granddaughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my grandmother for her birthday the staff was so friendly allowing us to use the lounge privately for celebrations for the family. Tea and coffee were supplied to use and popping in to check we were ok.
Staff were always engaging with Nan so lovely to see her happy here.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your feedback which is always welcome. It was clear that your Nan enjoyed her birthday, especially as some family members had traveled long distances to be with her. We enjoy looking after her and look forward to future visits from all your family & friends.

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Review from Jane D (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time I walked into Chestnut Lodge. I knew it was a special place. I had a warm welcome from the staff and they were helpful. Always offered a cup of tea. No questions seem too silly to ask. Given time to look around. Wow, it's a beautiful clean home. The food looked delicious. Just where you
need your loved ones to be cared for with care love fun and dignity.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you. It is a pleasure looking after your Father and I am pleased with your feedback, which I will pass on to the team. Chestnut Lodge is a special place and I think you summed it up - care, love, fun, and dignity.

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Review from C H (Niece of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such kind, caring staff who genuinely care. Staff always ready to listen and reassure family. Good-sized rooms. I have seen many homes in my professional career and Chestnut Lodge is the only one I would recommend and also be happy to have a relative in. Fully supported through the end-of-life process.
Thank you so much.
Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you so much for those kind words - my staff will really appreciate that.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Chestnut Lodge is calculated as follows: ( (234 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 294 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestnut Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Graham

Graham Oakes

Job Title: Home Manager Joined: 2022

Graham trained as an RGN at Yeovil Hospital and later managed care homes and domiciliary care companies. He has almost 40 years of experience since leaving the NHS.


His passion is dementia care and was excited to be given the opportunity to open a new care home in his hometown, Yeovil, providing quality care for older people living with dementia.

Frequently Asked Questions about Chestnut Lodge

What types of Care is Chestnut Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut Lodge have?

There are 38 Single Rooms.

What are the Facilities & Services at Chestnut Lodge?

Lift, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Lodge to the centre of Yeovil?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Lodge to verify any information. View our terms and conditions. Chestnut Lodge has an Enhanced Service - more info.