Chestnut Lodge

Thank you for your compassion & professionalism. My mother's final two years were spent at Chestnut Lodge, where she was treated with gentle support & dignity. Her wishes were followed and as visiting relatives we were all welcomed as part of her new family. All the staff are exceptional, but the nurses had detailed knowledge of my mother's daily life, health, happiness & needs.

This is the first time I have done one of these reviews and hope it is ok. I have found that all matters relating to the review to be accurate. All staff are very good and helpful and kind when it comes to things that are needed to be known.

The activities team always made sure that the residents had an enjoyable and varied program. So much laughter so much

Very happy with the care provided by all staff and management at Chestnut Lodge.

The staff appear to be very caring towards residents. The food is good quality but sometimes not very warm by the time it is served. Activities provided are varied and interesting for residents to join in with if they want to. There were some issues with the lift breaking down which took a long time to resolve but presumably this was down to the contractors and having to wait for spare parts. This was potentially an issue for residents on upper floors if they were unable to use the stairs to access some activities etc.

Knowing that my dad is surrounded by people who treat him with respect and kindness gave my family a real peace of mind. Our family are incredibly grateful for everything and would recommend Chestnut Lodge to any family looking for a supportive care home.

Les

My mum spent the last couple of months at Chestnut lodge before she sadly passed away last May. The care she received by the nursing staff and carers was excellent. Mums room was light and airy and she was looked after and cared for well. They made the last few weeks of mums life as comfortable as possible and did all they could to accommodate her needs. The team also supported us as a family to deal with the very sad and difficult time that it is losing someone so precious to us. We are really grateful to them and highly recommend.

Mum spent the last few months of her dementia journey at Chestnut Lodge, where she received wonderful care. Her needs were met in a timely, caring and sensitive manner, ensuring she remained comfortable at all times. The staff were very welcoming whenever we visited and were always available to keep us updated. Thank you.

Chestnut lodge looked after my brother for around two and a half years, the care given to him was excellent. Staff and carers very friendly, helpful people, answer any queries l may have. My brother was very happy a Chestnut lodge. I would certainly recommend the care home to friends and family.

My Mum needed nursing care now her dementia was more advanced so we chose Chestnut Lodge and we couldn't have chosen better! The staff were absolutely amazing not just with Mum but with us too - very informative with updates on Mum at every visit (we visited most days) and also over the phone. They were all very friendly and welcoming to all Mum's visitors! All the residents are so very well looked after and nothing is missed - the food and activities also fantastic! We had looked at other care homes but this one totally outweighed all the others from the minute we stepped through the door we knew instantly! All the staff treat residents as family - it was so lovely to see! I TOTALLY recommend Chestnut Lodge and it gives me so much comfort knowing that my Mum spent her final days with the very best care from the very best people in the most wonderful care home! I cannot thank them enough!

I have been a resident in Chestnut Lodge for just over 6 months and I have received excellent care. The staff are warm and friendly. As a member of the Chestnut Lodge family I have felt valued and respected as an individual. The activities have been varied and deserve a special mention. The range and extent and the thought that goes into them is what makes it better than any other home. I feel lucky to have a place here.

My auntie is living here. The home is very caring, has a lovely, relaxed atmosphere, and nothing is too much trouble for the staff. The manager and deputy work well together. This home is lovely and deserves a mention. Well done.

The staff at Chestnut Lodge have been amazing with my Mum who's had to go into full care. Mum suffers with dementia and it has been a difficult decision, but knowing Mum is well looked after has made the process easier. They run lovely activities and try to engage everyone in the home to join in creating a warm and friendly atmosphere.

I/We cannot fault the efforts of staff to welcome my dad and make him feel at home there were a few occasions when we questioned his care (sat in bed at 11.30 with no bedding and just a lightweight blanket covering him and no pants) but it was rectified. Also feel more attention to him complaining of a full bladder could have been addressed all minor points.

My Father was a resident at Chestnut Lodge for almost a year before he sadly passed away in February. When he moved in, in March 2024 he had already been in 2 other care homes, neither of which he had been able to settle in. From the very first day that my father moved in to Chestnut Lodge, the manager reassured our family that they could take care of him and that he would, given time settle in. These were such incredible words of reassurance at a very difficult time for us all. The manager was right and my father did after a few months settle in very well. The staff had taken the time to understand him and this made such a difference. The care team were wonderful and my father developed lovely relationships with a number of them. Towards the end of his life my father was treated with excellent care, kindness and respect. Our family were shown such compassion and understanding and time was always made to answer any questions that we had. Thank you to the manager and your wonderful team for everything.

My dad was moved here after almost 7 weeks at Hospice. He and we were extremely nervous about the move but everyone at Chestnut Lodge made the move as stress free as possible. Sadly dad onkh spent 10 days at the nursing home before passing away but the staff were so kind and friendly. They were compassionate and si professional from beginning to end. I would like to personally Thank one of the HCA at the lodge for her kindness and for spending time with dad and I at the end. I cannot thank her enough. I will always remember her kindness to me at such a difficult time.

My father was a resident at Chestnut Lodge from March 2024 until his death in February 2024. Throughout his time here he was treated with respect and understanding, and the care he was shown, often in challenging circumstances due to his worsening dementia, was exemplary. My family and I were very regular visitors - between us we were there around 4 times a week, often more - and we got to know the wonderful carers and nursing staff well, and were able to observe first-hand the care he was given. The highly experienced senior management team inspired confidence, and showed great compassion throughout his stay. We are hugely grateful for the care and professionalism shown by the wonderful team there, who go above and beyond, in challenging circumstances, to look after the residents.

The first time my mum, who is very young with early onset Alzheimer's, has stayed in a care home for respite. The staff have been truly wonderful from start to finish and made my mum feel comfortable and safe and she really enjoyed her stay. This also helped ease my own sense of anxiety about leaving her. Thank you so much for looking after her so well.

I have visited different times of the day - always clean and welcoming. My mum is not encouraged to use a walking stick which she went in with and hospital advised. I understand it's now lost/gone missing. A secure post box into the office would be a great help as I pay the bill by cheque, having to get staff to put it into the office each time. Never has her hearing aids in, it's hard I know but she needs them and I just got new ones in December at £500 because the last home lost hers. Overall - great place on hygiene, food (I think), staff but a lot of money each week for things not to be getting 100%.