Care Homes Owned by Camelot Care

Dad moved to Deer Park in March following a short period of respite there. He has settled really well. The staff have all been very friendly and welcoming both to him and to us when we visit. They seem to really know the residents. Dad has received excellent care and really eats well - a great indication considering his appetite had been waning when he was at home. It is a lovely environment - Dad particularly likes the conservatory! Activities appear to be great. Shortly after Dad's arrival it was his 80th birthday. We had a small family party in one of the rooms at Deer Park and were provided with lovely food and a fantastic cake! Dad has a lovely, large, light room and seems to enjoy spending time there.

My experience was of a calm, pleasant workforce who were welcoming to me. Ians care was as good as its possible to be. Thanks were expressed whenever I could do so. I have no complaints about this home but wish there were more native English speaking staff - maybe in the future? Caring should be a profession.

My husband died in Camelot after a 4 1/2 year residency. I was always confident that he was safe and comfortable. I believe that he was comfortable in their care also. Mostly residents were treated with great kindness and respect which was important to me. They also treated me well on my visits and respected our privacy. I am very pleased that I chose Camelot for him in preference to 2 other local homes.

The home makes us feel like family. We can have a joke and be serious. Staff are always helpful.

Christine was looked after with compassion during the 4 months she resided at Deer Park. She had many medical needs during this time and they were dealt with competently. I was regularly contacted, particularly after she had some falls. During her final days we were kept up to date with her condition and she was kept as comfortable as possible during that time. Thanks to all staff for your care and compassion.

My first experience of a care home was not good but within hours of my husband being admitted to Camelot House and Lodge I was reassured. Camelot staff undertook the transfer and it was done wtih efficiency and kindness. Everyone who opened a door did so with a smile and a cheery hello, anyone I passed in a corridor did the same. There's a lovely big, bright lounge, doors to the garden. My husband's room was a good size. The food was a high standard, plenty of it. I was always offered drinks, food if I wanted it. My husband could be a challenge but the staff always treated him with patience, respect and good humour. In his final hours my daughter and I felt wrapped around with care and kindness, hugs when his life was over. Camelot Lodge is a lovely care home. We will always remember our time with them with affection.

En suite rooms with airy comunícle tv lounge.

Thank you for your compassion & professionalism. My mother's final two years were spent at Chestnut Lodge, where she was treated with gentle support & dignity. Her wishes were followed and as visiting relatives we were all welcomed as part of her new family. All the staff are exceptional, but the nurses had detailed knowledge of my mother's daily life, health, happiness & needs.

Camelot House is not the grandest or smartest care home, but it is comfortable and prices reflect this. Rooms are cosy, to residents tastes and it is always warm. The standout heroes are the staff, many of whom are longstanding. They demonstrate kindness, patience and professionalism, with good humour, in often difficult circumstances.

The staff at this carehome are excellent. They are really caring with the residents and very friendly with relatives that are visiting. It is also spotless. They have a great activity team to keep the residents active and happy. Overall very happy with everything.

Lovely environment with a lovely team whoever is on duty.

The receptionists and care staff are friendly and helpful but despite this I would not recommend this home.

Well done

This is the first time I have done one of these reviews and hope it is ok. I have found that all matters relating to the review to be accurate. All staff are very good and helpful and kind when it comes to things that are needed to be known.

The activities team always made sure that the residents had an enjoyable and varied program. So much laughter so much

We, as a family felt comfortable throughout our visit.

Very happy with the care provided by all staff and management at Chestnut Lodge.

The staff appear to be very caring towards residents. The food is good quality but sometimes not very warm by the time it is served. Activities provided are varied and interesting for residents to join in with if they want to. There were some issues with the lift breaking down which took a long time to resolve but presumably this was down to the contractors and having to wait for spare parts. This was potentially an issue for residents on upper floors if they were unable to use the stairs to access some activities etc.

Knowing that my dad is surrounded by people who treat him with respect and kindness gave my family a real peace of mind. Our family are incredibly grateful for everything and would recommend Chestnut Lodge to any family looking for a supportive care home.

Les