Freshfields, Plymouth, Devon
Freshfields, Plymouth, Devon
Freshfields, Plymouth, Devon

Freshfields is a unique and stylish care home, being Swedish designed and purpose-built, found in a scenic location overlooking the Tamar Estuary. A cosy interior includes sound and thermal insulation and many relaxing areas for residents, who themselves benefit from skilled carers being available at all hours of the day and night.

The large terrace has raised flower beds and clients are able to enjoy a garden with a summer house. A carefully-prepared food menu supports sound nutrition, while the home supports a versatile and active lifestyle, as well as encouraging personal interests.

Group: Camelot Care Group

Person in charge: Mattie Johnston (Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 1

Rooms with ensuite WC: 37

Weekly Charges Guide: (These prices are only a guideline, please contact Freshfields to find out the exact price for your requirements.) Nursing Care Single £541 – £620 , Nursing Care Shared (per person) £541 – £620 (These prices are only a guideline, please contact Freshfields to find out the exact price for your requirements.)

Facilities & Services: Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Freshfields: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Freshfields has a Review Score of 7.6 (7.632)

The Review Score of 7.6 (maximum of 10) for Freshfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Freshfields in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Freshfields is calculated as follows: ( (44 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 72 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.132 Points relating to the number of positive Reviews for Freshfields is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.6 Target = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Freshfields?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Freshfields

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The staff in this home showed extreme professionalism, commitment and respect in all aspects of dealing with my mother in the short time (from the beginning of August) that she spent in Freshfields up until her death on the 28th of September.

Her dignity was always foremost in their minds, and their compassion was evident throughout. Words will never fully explain the love and care they gave her.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Su Fuller, Administration Mnager at Freshfields responded to this review on 19 Oct 2017:

We appreciate your kind words and all the staff at Freshfields thank you for taking time to leave us this review.

I cannot praise the home enough it is the third home my sister has been in and is the best one I have come across. They are very caring and nothing is too much trouble. They are very quick to let us know if she is poorly in any way. This I like as they make sure we are kept in the loop with her care.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so glad I found this home for my Mother, she is well looked after and all the staff are very kind and loving towards her. She visibly enjoys the varied activities held each week and I have noticed that her level of communication has increased as a result. Freshfields is a very friendly and caring home and I would strongly recommend it.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband couldn't walk or feed himself on arrival, but after a few days he began to walk with help and was able to feed himself.

How likely would you be to recommend Freshfields? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mum has been at Freshfields for two and a half years now. Since mum has been at Freshfields she has been treated with the utmost of care and attention. Ensuring that her dignity and respect are fully taken into account. The staff are very friendly and are very caring. The management are always available if I have any concerns towards any aspect of mums care. Overall Freshfields is a very friendly and caring home and I can't thank everyone enough for all their hard work and dedication.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I recently accompanied a widow to a remembrance service for those who had recently died in the home. The staff were wonderful, providing tea and refreshments including a large cake with names of the past residences. Freshfields were in no way obliged to hold this service but did so because they all care.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2013

St Lukes 6 Steps to End of Life Care

Recipient: Freshfields

Date: Monday 01 Apr 2013

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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