Butterfly Lodge

Agaton Road, St Budueax, Plymouth PL5 2EW
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9.9 68 Reviews
  • Butterfly Lodge, Plymouth
Butterfly Lodge is a unique Swedish-designed, purpose-built care home situated in a scenic location overlooking the Tamar Estuary.

Set over two floors, its spacious and thoughtful layout includes many relaxing areas for residents to congregate and socialise while benefitting from skilled 24-hour care.

Residents are able to enjoy the large terrace with raised flower beds.

A carefully-prepared food menu supports sound nutrition, while the home supports a versatile and active lifestyle, as well as encouraging personal interests.

Butterfly Lodge is a happy and caring home who pride themselves on the care and support they give to their residents and their families.

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Care Provided by Butterfly Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Sinclair (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Butterfly Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,400

  • Our fees are dependant on assessment
  • (these prices are only a guideline, please contact Butterfly Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Butterfly Lodge Reviews (68)

Total of 68, showing 21-40
9.9

Butterfly Lodge has a Review Score of 9.9 (9.855) out of 10, based on 29 reviews in the last 2 years. Over all time Butterfly Lodge has 68 reviews.

Overall Experience

  • 58
  • 9
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Date Published

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Review from Helen G (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff wonderfully supportive and helpful. They looked after Mum with respect and kindness.
We will forever be in your debt.
The room was warm and comfortable with lovely pictures on the wall. It was always clean and tidy.
We were very fortunate to have Mum placed with them.
We
could always ask any questions and were always treated well.
It was a home from home for Mum and she was always comfortable and well looked after.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Hi Helen, thank you for your lovely review which I will share with the team. We miss your lovely mum and you visiting!
Thank you again for taking the time to do this review.


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Review from John W (Brother of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my sister in her time at Butterfly Lodge Nursing Home was second to none. By far the best home any of my relatives were in. The care given and the welcome to guests was always carried out with a friendly attitude and smile.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much John, we really appreciate you taking the time to do this review.


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Review from Nick E (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Butterfly Lodge since the summer. All the staff are so caring. Nothing is too much trouble. The family are able to visit at anytime and are made to feel very welcome, especially Dad who visits daily. We are kept up to date with Mum's changing needs and progress. There are many activities
which Mum is able to join in. The rooms are clean and bright and the food is amazing. When considering homes, we wanted to ensure Mum would obviously be safe but more importantly treated with care and compassion. We are confident we made the right choice.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much Nick, I will share this with the team, we really appreciate you taking time to do this review.


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Review from Jacqueline W (Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father on two separate occasions boarded at Butterfly Lodge. The first visit was for three months, he was happy, he loved the trips and care team. On many occasions I would pop in and there would always be a member of staff having a chat with him in his room. He liked to stay in his room. On the
second occasion a year later Dad was end of life, he stayed for ten days, the care he received was amazing. We moved into Dad's room until he passed, we can't thank Butterfly Lodge enough for everything they did for Dad and us as a family.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for your lovely review, it was a real pleasure knowing your dad and meeting you as a family.


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Review from Anne R (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Butterfly Lodge delivers exemplary care to clients. The managers, nurses, and care staff are absolutely wonderful. They are caring, compassionate, enabling and so kind. They treat my client as an individual and not part of a system. My client has improved beyond all recognition. I am so grateful for
making my client's life so special and for optimising her quality of life during her remaining days. Thank you.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your lovely review; I will share this with the team.
Thank you again; it means a lot to us you taking the time to do this.


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Review from C H (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother resides at this care home. She's been with Butterfly Lodge for a long while now. She wasn't sure of her surroundings and the people at first and kept asking to go home. A good few months had passed and she settled down quite well. Getting used to the staff and slowly making close friends.
She quite liked the activities co ordinator and has built a very good rapport with him. She loves musical activities and showcases her talent with much enjoyment despite her limiting condition. Music makers always seems to be a favourite activity for my mum and obviously was very popular with other residents. She enjoys going outside in the garden. The staff are very caring and fully understand everyone's illnesses and conditions with the best compassionate care. Management are very informative and do contact you with regular updates about your relatives with social media interaction and participation which is brilliant I must say with regular weekly photographs.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your lovely review. Mum certainly does enjoy our musical activities! As always, we welcome feedback on how we can improve your overall experience. Thank you.


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Review from H M (Niece of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be caring, considerate and kind to the residents. The residents have a variety of entertainment to enable social interaction and appear happy and content, which is so important.
I am always made to feel welcome by staff who understand how difficult it can be for family
members.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thankyou so much for your lovely review which will be shared with the team.


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Review from Sue T (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to all the staff at Butterfly Lodge who looked after my dear mum during her brief stay there. The standard of care my mum received was outstanding, all the staff were very kind and caring. Would definitely recommend this home with all its activities - five stars.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your wonderful review, I will pass this on to the team and it was a pleasure to take care of your lovely mum. Kind regards.


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Review from Daniel O (Grandson of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone up here is lovely. Grandad has been here for 3 months and is well cared for by all nurses. They have music on in evening to keep guests entertained. They have a pretend bar in the canteen so the old dears can pull a pint.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your kind review, which I will share with the team.


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Review from Linda S (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Butterfly Lodge. They made Mum's time there happy and stimulating. She loved the frequent trips out and busy activities in the home. Her first words were always "I love it here" and the staff were friendly and helpful and kind.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you very much for your lovely review. I will share this with the team.


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Review from Martin B (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident here and the staff are fantastic with her. She suffers from dementia and has some difficult days which they deal with, with compassion and professionalism. Mum is happy and enjoys her trips out and the many activities later on. Definitely five star, thank you.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you very much for this lovely review. I will share this with the team.


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Review from Tina O (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had experience of a few homes, but never settled. After speaking to Butterfly Lodge about Mum's complex needs, they were very accommodating and agreed to Mum staying with them. The staff are friendly and always happy to help. I am kept informed on mum's health when needed and also when calling
them, they are happy to tell me how she's doing. In past homes, I have had to inform them when I would be visiting, but at Butterfly Lodge they are happy for visitors to turn up unannounced, this I find reassuring. They encourage residents to join in with activities and also take those abled out in the community. This is funded by the home, which shows they do care about those staying with them.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for this lovely review, which I will share with the team.


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Review from Sam M (Granddaughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely incredible home. The care my nan receives is outstanding and I couldn't ask for anymore. The staff also provide support to all my family and go above and beyond to give any help they can. I can't thank the staff enough, for everything they do. It makes leaving my nan that little bit easier,
when you know they are being looked after by such lovely staff. Thank you.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for taking the time to write this review. It does mean a lot to us.


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Review from Susan S (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum received wonderful care at Butterfly Lodge for over a year. The staff are incredibly caring and respectful of residents and they work in the most challenging conditions. I too, was treated well and with compassion, especially as Mum was receiving end-of-life care. The staff were there for
me too at the end and I knew they would take care of her. It may not be a glamorous environment, but the care is first-rate, which after all is the main thing anyone needs. Heart felt thanks to all staff.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your lovely review, which I will share with the team.


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Review from A A (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here after his stroke, he has definitely shown such progress with his speech and interaction. The staff go above and beyond. We always feel so welcome when we visit. So happy that we have the support of such an amazing home.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for your lovely review which I will share with the team.


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Review from Kerry K (Granddaughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is truly, a lovely place. The staff can't do enough and deserve so much credit for all they do for all the residents. Not only do they care for my nan, but they take the time to speak to us, the family, when we visit and just can't do enough. It's a home-from-home for my nan.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you very much for this, it is very much appreciated.


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Review from Karen J (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Butterfly Lodge for almost 12 months. She is a very active lady and likes to have freedom to move around. This provides an element of independence for her, in a very safe and caring environment. She is supported by all the team at every level, who are very attentive and responsive. There
is always a desire to provide activities and events for the residents, to improve their experience and keep them both physically and mentally at the best they can be. The ethos for the Butterfly Lodge team is that Mum is an individual, with specific needs and personal preferences. These are always taken into account and every member of the team are respectful and create an environment that enables the family to be confident that she is very well cared for and is safe. Any changes in her, are acted on and monitored and any necessary action taken. In summary, they provide excellent care for Mum, peace of mind for the family and a team ethic, which is respectful and positive.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Hi Karen, thank you for your lovely review. We are always striving to be the best we can be, so welcome your feedback on areas we can improve on. We love your mum being here and her humour and the joy she brings, so thank you.


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Review from Debbie L (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at the home for a couple of months and I am so pleased with the improvements I have seen in her already. Having been so worried about the effect of moving her from another care home, I now wish I had done it sooner. All the staff have been so welcome and friendly since Mum arrived.
I feel that my mum is well cared for and looked after and that I am kept up to date with any issues regarding her health. She has been on trips and has taken part in activities, which means so much. I am so grateful to everyone at Butterfly Lodge.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for this lovely review, which I will share with the team. Your mum really enjoys the trips and is great company.


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Review from M H (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So lucky to have found a lovely home for Mum. Supportive at all times and many activities offered for Mum and other residents to enrich their days. Mum's room is always clean and tidy, just how she would like it. I am always informed of changes in behaviour or illness.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your lovely review which I will share with the team, we love having your mum here with us.


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Review from Sally S (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Butterfly Lodge, she has responded so positively to the excellent specialised care that she is receiving. I live in Australia and recently visited my mother at the care home regularly over a two-week period. I cannot speak more highly of the management and staff. They have
been so helpful, welcoming and understanding. I was able to witness first-hand how well my mother is being cared for. She is being treated with love, dignity, respect and kindness. The staff genuinely care for all the residents, each one with their special care needs. I was always made to feel so welcome on my visits to the care home and when I phone, the staff are always so friendly and helpful about letting me know how my mum is doing. It is wonderful that the home organises day trips and activities for the residents to participate in. I am so grateful to the wonderful management and staff, for looking after my mum and treating her with love and kindness. Thank you so much!

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you Sally for your lovely review, which I will share with the team. Your mum is so lovely and we are very honoured to have her living here with us.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Butterfly Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Butterfly Lodge is calculated as follows: ( (295 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 344 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Butterfly Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (10)

Clare

Clare Sinclair

Job Title: Manager

Joined: 2021

I am a Registered mental health nurse and worked for 30 years in the NHS, I then moved on to be a General manager in nursing/Dementia homes. I am passionate about my job and love to build relationships with residents and their families.


I came to Butterfly Lodge in 2021 and have been enjoying getting to know the residents, staff and relatives. I strive to ensure that the residents have an amazing quality of life with the best care and support from our staff and enriching activities to participate in. As a team, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sarah

Sarah McCaffrey

Job Title: Deputy Manager

Joined: 2019

I have 6 years of experience working in Dementia care, I came to Butterfly lodge in 2019 and was a senior health care assistant, I eventually progressed into a nursing assistant role and supported the management team during the covid pandemic as a covid marshal.


I have been working alongside the registered manager since 2020 and was officially made deputy in 2021. I am passionate and caring and the needs of our residents are always my top priority, I am proud to have built great relationships with relatives and friends.


Ivorine

Ivorine Ramkishun

Job Title: Clinical Lead

Joined: 2004

I joined Camelot Care in 2004 as a registered nurse. I am dedicated to my role and I am passionate about providing good quality care to our residents. I always have a professional manner with everyone, residents, family and other professionals.


Su

Su Fuller

Job Title: Administrator

Joined: 2002

I joined Camelot Care in 2002, I have a customer care background and am passionate about making sure our clients receive the best care possible and making sure all clients and family members feel welcome in the home.


Sonia

Sonia Davies

Job Title: Nursing assistant

Joined: 2012

I joined Butterfly Lodge in 2012 as a health care assistant and truly found my calling, I completed my NVQ 3 and became a Senior HCA soon after. I was always looking to gain more knowledge and so when I had the opportunity to undertake a nursing assistant training programme, I jumped at the chance. The course gave me so much more knowledge and understanding or medication management, wound care and care planning processes. in 2015 I was promoted to Nursing assistant and work alongside the Registered Nurse


Michelle

Michelle Fletcher

Job Title: Senior Health Care Assistant

Joined: 2001

I have been at Butterfly Lodge for nearly 25 years, the staff and residents are like family to me. I am known for always speaking up and advocating for our residents as well as sharing innovative ideas to improve residents quality of life.


Zoe

Zoe Cook

Job Title: Senior Health Care Assistant/Nursing Assistant

Joined: 2008

I joined Butterfly Lodge in 2008 while I was still at school working in the kitchen and laundry, when I was old enough I moved over to care and worked as a health care assistant eventually completing my NVQ level 2 and 3 in Adult Social Care and went on to become senior. I undertook further training in medication and tissue viability so I can support the nurses as a nursing assistant


Karen

Karen Worth

Job Title: Head Chef

Joined: 2003

I joined Butterfly Lodge in 2003 as a chef and became head chef in 2022. in my time as head chef I curated a more seasonal homecooked menu as well as working with the dietitian to reduce the need for additional prescribed supplements to tackle weight loss by trialling homemade 'Super Shakes' which have been a huge success. We have scored 5 stars in our food hygiene inspection and in 2024 the whole kitchen team were proud to win the culinary team of the year at the celebrating excellence awards


Paul

Paul Hutt

Job Title: Activity Coordinator

Joined: 2009

I joined the team in 2009 as Activity Coordinator, I have a real passion for getting to know residents and take a real interest into their lives before coming to our home, I have built great relationships with residents and their family and friends. we have enjoyed 100s of trips to all sorts of places in our mini bus


Kirsten

Kirsten Bradbury

Job Title: Head Housekeeper

Joined: 2019

I joined the team as head of housekeeping in 2019, I have a real passion for keeping our home well presented, clean and safe and take real pride in this.