Butterfly Lodge

Agaton Road, St Budueax, Plymouth PL5 2EW
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9.9 68 Reviews
  • Butterfly Lodge, Plymouth
Butterfly Lodge is a unique Swedish-designed, purpose-built care home situated in a scenic location overlooking the Tamar Estuary.

Set over two floors, its spacious and thoughtful layout includes many relaxing areas for residents to congregate and socialise while benefitting from skilled 24-hour care.

Residents are able to enjoy the large terrace with raised flower beds.

A carefully-prepared food menu supports sound nutrition, while the home supports a versatile and active lifestyle, as well as encouraging personal interests.

Butterfly Lodge is a happy and caring home who pride themselves on the care and support they give to their residents and their families.

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Care Provided by Butterfly Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Sinclair (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Butterfly Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,400

  • Our fees are dependant on assessment
  • (these prices are only a guideline, please contact Butterfly Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Butterfly Lodge Reviews (68)

Total of 68, showing 61-68
9.9

Butterfly Lodge has a Review Score of 9.9 (9.855) out of 10, based on 29 reviews in the last 2 years. Over all time Butterfly Lodge has 68 reviews.

Overall Experience

  • 58
  • 9
  • 0
  • 0
  • 1

Date Published

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Review from Janet C (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved to Freshfields by Derriford for what was to be the last three weeks of her life. I found that the level of care she received during those weeks was first class. The care and compassion shown were excellent, and she was treated with dignity. She had previously been in a care home which
displayed none of the care and compassion. I am so happy her last weeks were spent in such a warm loving atmosphere.

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Review from Debbie D (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away in February this year. Mum had been at Freshfields for four years and they cared for my mum as if she was their own, they loved and cared for her. Mum's care was second to none (outstanding). When mum passed, the staff were outstanding once again, nothing was too much trouble for
them. They made my family at ease. Mums passing was made very peaceful by the girls, with Vera Lynn playing in the background, mum passed away with a smile on her face.

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Review from Anne C (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Private "tucked away" nursing home - one of Plymouth's best-kept secrets. Specialising in dementia and Alzheimer's care the home is professionally run with a caring, competent manager and truly wonderful staff. The rooms all have ensuites and are very comfortable.
There is a good GP practice nearby
and family can visit anytime during the day.
Relatives can be assured that their loved ones will be afforded every care and attention - a really lovely place to reside in.

Reply from Su Fuller, Administration Manager at Butterfly Lodge

Thank you for your lovely kind words, Anne.


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Review from Tony G (Son of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this home showed extreme professionalism, commitment and respect in all aspects of dealing with my mother in the short time (from the beginning of August) that she spent in Freshfields up until her death on the 28th of September.


Her dignity was always foremost in their minds, and their

compassion was evident throughout. Words will never fully explain the love and care they gave her.

Reply from Su Fuller, Administration Mnager at Butterfly Lodge

We appreciate your kind words and all the staff at Freshfields thank you for taking time to leave us this review.


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Review from Gillian S (Daughter of Resident) published on 24 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I found this home for my Mother, she is well looked after and all the staff are very kind and loving towards her. She visibly enjoys the varied activities held each week and I have noticed that her level of communication has increased as a result. Freshfields is a very friendly and caring
home and I would strongly recommend it.

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Review from Anne S (Wife of Resident) published on 28 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband couldn't walk or feed himself on arrival, but after a few days he began to walk with help and was able to feed himself.

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Review from Lorraine W (Daughter of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Freshfields for two and a half years now. Since mum has been at Freshfields she has been treated with the utmost of care and attention. Ensuring that her dignity and respect are fully taken into account. The staff are very friendly and are very caring. The management are always available
if I have any concerns towards any aspect of mums care. Overall Freshfields is a very friendly and caring home and I can't thank everyone enough for all their hard work and dedication.

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Review from Roger B (Friend of Resident) published on 23 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently accompanied a widow to a remembrance service for those who had recently died in the home. The staff were wonderful, providing tea and refreshments including a large cake with names of the past residences. Freshfields were in no way obliged to hold this service but did so because they all
care.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Butterfly Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Butterfly Lodge is calculated as follows: ( (295 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 344 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Butterfly Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (10)

Clare

Clare Sinclair

Job Title: Manager

Joined: 2021

I am a Registered mental health nurse and worked for 30 years in the NHS, I then moved on to be a General manager in nursing/Dementia homes. I am passionate about my job and love to build relationships with residents and their families.


I came to Butterfly Lodge in 2021 and have been enjoying getting to know the residents, staff and relatives. I strive to ensure that the residents have an amazing quality of life with the best care and support from our staff and enriching activities to participate in. As a team, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sarah

Sarah McCaffrey

Job Title: Deputy Manager

Joined: 2019

I have 6 years of experience working in Dementia care, I came to Butterfly lodge in 2019 and was a senior health care assistant, I eventually progressed into a nursing assistant role and supported the management team during the covid pandemic as a covid marshal.


I have been working alongside the registered manager since 2020 and was officially made deputy in 2021. I am passionate and caring and the needs of our residents are always my top priority, I am proud to have built great relationships with relatives and friends.


Ivorine

Ivorine Ramkishun

Job Title: Clinical Lead

Joined: 2004

I joined Camelot Care in 2004 as a registered nurse. I am dedicated to my role and I am passionate about providing good quality care to our residents. I always have a professional manner with everyone, residents, family and other professionals.


Su

Su Fuller

Job Title: Administrator

Joined: 2002

I joined Camelot Care in 2002, I have a customer care background and am passionate about making sure our clients receive the best care possible and making sure all clients and family members feel welcome in the home.


Sonia

Sonia Davies

Job Title: Nursing assistant

Joined: 2012

I joined Butterfly Lodge in 2012 as a health care assistant and truly found my calling, I completed my NVQ 3 and became a Senior HCA soon after. I was always looking to gain more knowledge and so when I had the opportunity to undertake a nursing assistant training programme, I jumped at the chance. The course gave me so much more knowledge and understanding or medication management, wound care and care planning processes. in 2015 I was promoted to Nursing assistant and work alongside the Registered Nurse


Michelle

Michelle Fletcher

Job Title: Senior Health Care Assistant

Joined: 2001

I have been at Butterfly Lodge for nearly 25 years, the staff and residents are like family to me. I am known for always speaking up and advocating for our residents as well as sharing innovative ideas to improve residents quality of life.


Zoe

Zoe Cook

Job Title: Senior Health Care Assistant/Nursing Assistant

Joined: 2008

I joined Butterfly Lodge in 2008 while I was still at school working in the kitchen and laundry, when I was old enough I moved over to care and worked as a health care assistant eventually completing my NVQ level 2 and 3 in Adult Social Care and went on to become senior. I undertook further training in medication and tissue viability so I can support the nurses as a nursing assistant


Karen

Karen Worth

Job Title: Head Chef

Joined: 2003

I joined Butterfly Lodge in 2003 as a chef and became head chef in 2022. in my time as head chef I curated a more seasonal homecooked menu as well as working with the dietitian to reduce the need for additional prescribed supplements to tackle weight loss by trialling homemade 'Super Shakes' which have been a huge success. We have scored 5 stars in our food hygiene inspection and in 2024 the whole kitchen team were proud to win the culinary team of the year at the celebrating excellence awards


Paul

Paul Hutt

Job Title: Activity Coordinator

Joined: 2009

I joined the team in 2009 as Activity Coordinator, I have a real passion for getting to know residents and take a real interest into their lives before coming to our home, I have built great relationships with residents and their family and friends. we have enjoyed 100s of trips to all sorts of places in our mini bus


Kirsten

Kirsten Bradbury

Job Title: Head Housekeeper

Joined: 2019

I joined the team as head of housekeeping in 2019, I have a real passion for keeping our home well presented, clean and safe and take real pride in this.