Butterfly Lodge

Agaton Road, St Budueax, Plymouth PL5 2EW
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9.9 68 Reviews
  • Butterfly Lodge, Plymouth
Butterfly Lodge is a unique Swedish-designed, purpose-built care home situated in a scenic location overlooking the Tamar Estuary.

Set over two floors, its spacious and thoughtful layout includes many relaxing areas for residents to congregate and socialise while benefitting from skilled 24-hour care.

Residents are able to enjoy the large terrace with raised flower beds.

A carefully-prepared food menu supports sound nutrition, while the home supports a versatile and active lifestyle, as well as encouraging personal interests.

Butterfly Lodge is a happy and caring home who pride themselves on the care and support they give to their residents and their families.

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Care Provided by Butterfly Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Clare Sinclair (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Butterfly Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,300
    • Self-Funded Nursing Care £1,300 – £1,400
    • Self-Funded Nursing Dementia Care £1,300 – £1,400

  • Our fees are dependant on assessment
  • (these prices are only a guideline, please contact Butterfly Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Butterfly Lodge Reviews (68)

Total of 68, showing 41-60
9.9

Butterfly Lodge has a Review Score of 9.9 (9.855) out of 10, based on 29 reviews in the last 2 years. Over all time Butterfly Lodge has 68 reviews.

Overall Experience

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Date Published

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Review from Evangelista M (Partner of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was cared for at Butterfly Lodge for two years, in this time I found he was treated with kindness and dignity. The home was always busy with activities and outside entertainers until covid hit, but the home continued to make sure residents had the same high level of care and enriching activities
to participate in. Staff always seemed happy and were approachable and easy to talk to. I would recommend this home to anyone who has been put into the difficult position of putting their loved one into a care home.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your lovely review. We certainly enjoy having entertainers and love the fact the home is always busy and happy.


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Review from S B (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is outstanding! My father was in a different care home before Butterfly Lodge and we moved home because this is no closer to home. The staff here care for my father as well as anyone could ever wish for. Not only do they provide excellent care for my father, but they also support the
whole family in this difficult time.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for your lovely review which I will share with the team it is a real pleasure knowing and caring for your dad.


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Review from Sam H (Grandson of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home and fantastic staff. Both my Grandparents lived their final few months at Butterfly Lodge, and neither I nor any other family member can fault the staff or management for their great work and support. On the other hand, Camelot Care who own the Lodge should think about allowing more
than 6 hours before they email an invoice to a family member the bill for a recently deceased family member's care. That is just disgusting behaviour. They should have a set reasonable time scale to allow the family to grieve before sending invoices.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your wonderful review. It was a pleasure to care for both of them. I will pass your feedback on to head office. Kindest regards.


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Review from A D (Daughter of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being well looked after; she is enjoying her time at the home. No worries for us, as she has 24-hour care, which gives us peace of mind. I see her social distancing; she is always smiling and laughing, so I know she is happy and has no problems. The staff are wonderful and caring.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind words. We are pleased that you are happy with the care your mum receives. I will pass your comments on to the staff. Kind regards, Wiseman-Bradbury Home Manager.


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Review from J S (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent activities organised and care.
Best of all, a very good Facebook page.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind words, we like to ensure that our Butterfly Friends enjoy their lives as much as they can - Kind regards - Abby Wiseman- GM


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Review from Bert S (Husband of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been to two care homes prior to Butterfly. First was abominable, the second palatial and caring but Butterfly, being a dedicated dementia home was excellent. The staff could not be any more attentive, caring, loving and treated my wife as an individual and gave her all respect, till her
passing. Because of Covid 19 we were only able to visit twice but the staff looked after my daughter and I as their own, respect, caring, loving and sympathetic. Thank you.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind review Bert, it was a pleasure knowing you. I will pass your comments on to the staff. Kind regards, Abby Wiseman, Home manager.


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Review from Carol E (Friend of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of 66yrs is cared for in this remarkable home and she absolutely loves it there. Every single member of staff cares for her and all the residents as if they were their own! I really cannot praise them enough, nothing is too much trouble and every care is taken to ensure that each individual
is clean comfortable and most importantly, loved! Friends and relatives are always made welcome and are free to ask anything they need to know. There is always entertainment in some form, singing, dancing, crafting, trips. I would never hesitate to recommend Butterfly Lodge to anyone. Thank you all!

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind words, Carol. It's a pleasure to care for them as if our own family. Kind regards. A Wiseman Manager


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Review from J M (Brother-in-law of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last ten months since he has been at Butterfly Lodge, the care and attention given to my brother-in-law have been of a very high order, by all staff members and home manager. Nothing was too much trouble, always there to answer your questions. I will recommend this home to anyone.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you so much for your kind words. We will miss you all. Please come back and see us once this is all over and stay in touch. Best wishes to you both. Abby Wiseman, Home Manager.


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Review from V N (Wife of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit 6 days out of 7 and I am impressed by the office staff plus all the caring staff who treat their residents with time, love and patience. I myself could not ask for anything better than this, all I can say is a very big thank you.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind words. It was pleasure to have supported your husband during his time here. Kind regards.


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Review from D Y (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care Butterfly Lodge provides for my dad. He is very happy there. All the staff are lovely and welcoming and any questions I have are always answered. Dad enjoys going on trips and sings along on days when a singer attends. I feel at ease knowing dad is safe and well cared for.
His meals always look appetising and the staff make sure he's drinking enough water/fluids. They have excellent communication in letting me know anything that occurs ie doctor's visits etc. Very happy.

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Review from R S (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found Butterfly Lodge to be a very friendly nursing home, very attentive staff, always very loving toward my dear Mum, her room is always kept up to high standard - since the new manager has taken over the home looks so much brighter and colourful, and always looks pristine.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you so much for your kind words. The staff have made a lot of progress this year and I will share your kind words with them. Merry Christmas from all here at Butterfly. Abby Wiseman-Bradbury Home Manager.


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Review from D K (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how the staff are really caring for the residents. They have looked after my Dad brilliantly. They welcome you. This is a very good place and would recommend it extremely. Very caring.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind words. It's a pleasure to look after your dad - will pass your comments on to our team. A. Wiseman-Bradbury, Registered Manager.


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Review from R B (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love to hear the staff talk to me about mum on such a personal level. Mum is well cared for and the home is fresh and clean.
More frequent trips from the home to the surrounding area over the last year are great with mum able to see the outside world.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind words, at Butterfly we aim to ensure everyone lives life to the fullest including engaging regularly with the community. Kind regards, A.Wiseman-Bradbury Registered Manager.


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Review from Janette (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This place is terrible. My Dad was a resident in there for 4 months before the family decided to move him in Feb 2019. In those four months he fell out of bed 5 times, he was left alone late at night in the lounge and fell. He woke early in the morning and it was noted on the sheet that he was awake
in the next hour he fell and broke his hip and was on the floor for an hour before he was eventually seen. Do not send loved ones to this place. It's awful.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Hello Janette- I'm very sorry to hear you had a poor experience whilst being in this home. The home is now under new management as Butterfly Lodge and as this complaint was related to November last year up until February this year I do not have any information regarding this. However, I can assure you that the new team in place is working well and we received a Good in all areas from CQC. Again I apologise for the experience you felt you had before my time and we wish you well for the future. A.Wiseman-Bradbury, Registered Manager


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Review from S O (Wife of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for and respected. Obviously, a home for Dementia sufferers can have its problems, but any concerns that I have were dealt with immediately and the staff listen to any problems that Dementia may throw up. Residents are encouraged to engage in activities and there is entertainment
regularly. The majority of the staff are kind and caring, way beyond and job description. My husband enjoys the meals and the laundry is dealt with very efficiently. For me, the staff are the most important factor.

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Review from S T (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are polite, helpful and work very hard. They do a very difficult job and make it look easy.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you so much for your kind words. I will pass your comments to the care staff.


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Review from D C (Sister of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in this home for approximately 10 years and I have never had cause to complain about her care. She was in two homes before and this is the best one by far that she has been in. They always let you know if anything is wrong and this I appreciate very much.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you so much for your kind words. We will continue to support and care for your sister through her time with us.


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Review from Antoinette T (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had cocerns about Mum going into a care home, but she has settled in well and is treated with a lot of patience and understanding of her individual needs and requirements.
There is a happy and positive atmosphere with lots of daily activities, quizzes and trips out. Nothing is ever too much trouble.
Lovely
staff and carers who are constantly involved and treat everyone with such care and compassion.
The manager's door is always open and she is more than happy to talk through any concerns you may have.
A very caring and energised home.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind comments. Our door is always open to you. Butterfly Lodge.


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Review from James B (Son of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is a bit shabby but don't let that put you off, the care here is unbelievably good.


My father had dementia and a stroke that left him severely disabled - he was here from Jan until he died this week. Throughout this time and, in particular, at the end of his life, the care was exceptional-

he was very well looked after and made as comfortable as he possibly could be and the staff genuinely care, eg. the deputy manager came in on her day off to sign off a morphine injection when he was in pain. Deputy Manager and Senior carers stood out to me for their unbelievable care but, without exception, the team are amazing and alongside brilliant care, always made us feel very welcome.


If you have a relative who requires care from a well trained, kind and committed team, I can't recommend this place enough. You hear many bad stories but this place flies in the face of that, faultless and so grateful for the care provided to my father in his last months!


Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you so much for your kind words. Were so pleased that the hard work that the staff do shows through and can be recognised. We are currently obtaining quotes to uplift the building's décor. Please remember our door is always open so feel free to pop in and see us from time to time. Kind regards Butterfly Lodge


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Review from Howard H (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I have been very pleased with the care given by the staff at Freshfields to my mother. It is a difficult job done with compassion. She has always been warm, comfortable and cared for sometimes under difficult circumstances. Staff changeover is fairly high as is not uncommon but they do
well.

Reply from Abby Wiseman, Manager at Butterfly Lodge

Thank you for your kind comments. We appreciate the time you have taken to leave us a comment, we wish you well for the future


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Butterfly Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Butterfly Lodge is calculated as follows: ( (295 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 344 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Butterfly Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (10)

Clare

Clare Sinclair

Job Title: Manager

Joined: 2021

I am a Registered mental health nurse and worked for 30 years in the NHS, I then moved on to be a General manager in nursing/Dementia homes. I am passionate about my job and love to build relationships with residents and their families.


I came to Butterfly Lodge in 2021 and have been enjoying getting to know the residents, staff and relatives. I strive to ensure that the residents have an amazing quality of life with the best care and support from our staff and enriching activities to participate in. As a team, we aim to provide a fun environment where everyone feels valued and safe in an inclusive home.


Sarah

Sarah McCaffrey

Job Title: Deputy Manager

Joined: 2019

I have 6 years of experience working in Dementia care, I came to Butterfly lodge in 2019 and was a senior health care assistant, I eventually progressed into a nursing assistant role and supported the management team during the covid pandemic as a covid marshal.


I have been working alongside the registered manager since 2020 and was officially made deputy in 2021. I am passionate and caring and the needs of our residents are always my top priority, I am proud to have built great relationships with relatives and friends.


Ivorine

Ivorine Ramkishun

Job Title: Clinical Lead

Joined: 2004

I joined Camelot Care in 2004 as a registered nurse. I am dedicated to my role and I am passionate about providing good quality care to our residents. I always have a professional manner with everyone, residents, family and other professionals.


Su

Su Fuller

Job Title: Administrator

Joined: 2002

I joined Camelot Care in 2002, I have a customer care background and am passionate about making sure our clients receive the best care possible and making sure all clients and family members feel welcome in the home.


Sonia

Sonia Davies

Job Title: Nursing assistant

Joined: 2012

I joined Butterfly Lodge in 2012 as a health care assistant and truly found my calling, I completed my NVQ 3 and became a Senior HCA soon after. I was always looking to gain more knowledge and so when I had the opportunity to undertake a nursing assistant training programme, I jumped at the chance. The course gave me so much more knowledge and understanding or medication management, wound care and care planning processes. in 2015 I was promoted to Nursing assistant and work alongside the Registered Nurse


Michelle

Michelle Fletcher

Job Title: Senior Health Care Assistant

Joined: 2001

I have been at Butterfly Lodge for nearly 25 years, the staff and residents are like family to me. I am known for always speaking up and advocating for our residents as well as sharing innovative ideas to improve residents quality of life.


Zoe

Zoe Cook

Job Title: Senior Health Care Assistant/Nursing Assistant

Joined: 2008

I joined Butterfly Lodge in 2008 while I was still at school working in the kitchen and laundry, when I was old enough I moved over to care and worked as a health care assistant eventually completing my NVQ level 2 and 3 in Adult Social Care and went on to become senior. I undertook further training in medication and tissue viability so I can support the nurses as a nursing assistant


Karen

Karen Worth

Job Title: Head Chef

Joined: 2003

I joined Butterfly Lodge in 2003 as a chef and became head chef in 2022. in my time as head chef I curated a more seasonal homecooked menu as well as working with the dietitian to reduce the need for additional prescribed supplements to tackle weight loss by trialling homemade 'Super Shakes' which have been a huge success. We have scored 5 stars in our food hygiene inspection and in 2024 the whole kitchen team were proud to win the culinary team of the year at the celebrating excellence awards


Paul

Paul Hutt

Job Title: Activity Coordinator

Joined: 2009

I joined the team in 2009 as Activity Coordinator, I have a real passion for getting to know residents and take a real interest into their lives before coming to our home, I have built great relationships with residents and their family and friends. we have enjoyed 100s of trips to all sorts of places in our mini bus


Kirsten

Kirsten Bradbury

Job Title: Head Housekeeper

Joined: 2019

I joined the team as head of housekeeping in 2019, I have a real passion for keeping our home well presented, clean and safe and take real pride in this.