Butterfly Lodge

The building is a bit shabby but don't let that put you off, the care here is unbelievably good.

My father had dementia and a stroke that left him severely disabled - he was here from Jan until he died this week. Throughout this time and, in particular, at the end of his life, the care was exceptional- he was very well looked after and made as comfortable as he possibly could be and the staff genuinely care, eg. the deputy manager came in on her day off to sign off a morphine injection when he was in pain. Deputy Manager and Senior carers stood out to me for their unbelievable care but, without exception, the team are amazing and alongside brilliant care, always made us feel very welcome.

If you have a relative who requires care from a well trained, kind and committed team, I can't recommend this place enough. You hear many bad stories but this place flies in the face of that, faultless and so grateful for the care provided to my father in his last months!

My brother and I have been very pleased with the care given by the staff at Freshfields to my mother. It is a difficult job done with compassion. She has always been warm, comfortable and cared for sometimes under difficult circumstances. Staff changeover is fairly high as is not uncommon but they do well.

My mother passed away in February this year. Mum had been at Freshfields for four years and they cared for my mum as if she was their own, they loved and cared for her. Mum's care was second to none (outstanding). When mum passed, the staff were outstanding once again, nothing was too much trouble for them. They made my family at ease. Mums passing was made very peaceful by the girls, with Vera Lynn playing in the background, mum passed away with a smile on her face.

My mum was moved to Freshfields by Derriford for what was to be the last three weeks of her life. I found that the level of care she received during those weeks was first class. The care and compassion shown were excellent, and she was treated with dignity. She had previously been in a care home which displayed none of the care and compassion. I am so happy her last weeks were spent in such a warm loving atmosphere.

Relatives can be assured that their loved ones will be afforded every care and attention - a really lovely place to reside in.

The staff in this home showed extreme professionalism, commitment and respect in all aspects of dealing with my mother in the short time (from the beginning of August) that she spent in Freshfields up until her death on the 28th of September.

Her dignity was always foremost in their minds, and their compassion was evident throughout. Words will never fully explain the love and care they gave her.

I am so glad I found this home for my Mother, she is well looked after and all the staff are very kind and loving towards her. She visibly enjoys the varied activities held each week and I have noticed that her level of communication has increased as a result. Freshfields is a very friendly and caring home and I would strongly recommend it.

My husband couldn't walk or feed himself on arrival, but after a few days he began to walk with help and was able to feed himself.

My mum has been at Freshfields for two and a half years now. Since mum has been at Freshfields she has been treated with the utmost of care and attention. Ensuring that her dignity and respect are fully taken into account. The staff are very friendly and are very caring. The management are always available if I have any concerns towards any aspect of mums care. Overall Freshfields is a very friendly and caring home and I can't thank everyone enough for all their hard work and dedication.

I recently accompanied a widow to a remembrance service for those who had recently died in the home. The staff were wonderful, providing tea and refreshments including a large cake with names of the past residences. Freshfields were in no way obliged to hold this service but did so because they all care.