Avalon Nursing Home, Bridgwater, Somerset
Avalon Nursing Home, Bridgwater, Somerset
Avalon Nursing Home, Bridgwater, Somerset

Avalon Nursing Home is a purpose built home situated in the heart of Bridgwater.

Avalon’s interior incorporates the latest technologies in nursing and health care systems and leading ideas in dementia care design. All rooms are en-suite, finished to the highest specifications where flat screen televisions come as standard.

All of Avalon’s rooms and a number of lounges overlook external gardens enabling easy access to outdoors at all times. Private living areas are complimented by an open plan living area in the centre of the home where residents can relax and enjoy a cup of tea with the friendly team. A number of rooms have their own private terrace, while the Sedgemoor dining room leads on the Avalon courtyard and gardens making for enjoyable Al Fresco dining in good weather.

A hair salon, cinema room and a varied plan of daily activities and events mean residents will always have something to do. Avalon’s central location also allows residents and their relatives the added convenience of having all the attractions of bustling Bridgwater on their doorstep.

Group: Camelot Care Group

Person in charge: Paula Howlett (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 56+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Own Furniture if required

Latest Care Quality Commission* Report on Avalon Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Avalon Nursing Home has a Review Score of 8.4 (8.397)

The Review Score of 8.4 (maximum of 10) for Avalon Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Avalon Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.624 for Avalon Nursing Home is calculated as follows: ( (62 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 93 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.773 Points relating to the number of positive Reviews for Avalon Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 3 Reviews ÷ 11 Target = 0.273

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avalon Nursing Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avalon Nursing Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

I found the staff helpful, friendly and understanding. The manager has been particularly helpful over the phone prior to my husbands stay.
He was clearly well cared for.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Excellent

The care my mum received in the 6 months she was in the home, by all staff she came in contact with, was excellent. Staff were patient, kind, friendly and did everything they could in Mum's best interests. She celebrated her 100th birthday at the home and everyone ensured it was a very special day, with the activities staff member especially organising a memorable day. As her appetite faded, every effort was made by the kitchen staff to produce the sweet food she liked, to tempt her to eat. Mum was not left on her own at the end of her life, ensuring her death was caring and dignified.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My wife has been at Avalon for the past eighteen months.
The care, love and affection we receive is superb, all the staff are so professional and friendly - a true home.
The property is light, bright and beautifully clean.
Rooms are generous and comfortable and many activities are engaging.
A superb provision for which I am so grateful.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has advanced dementia and received high levels of care and support at this home. My daughter visited with me recently and was distressed by my mother's behaviour. The staff at the home were excellent and very supportive of her and dealt with, although they did not have to, her distress. Excellent responsiveness.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff, carers and cleaners are very good, friendly and helpful. Room is good, food is good, nice home, clean and tidy all the time.
NEGATIVES - No patient turners, had to bring own.
Some days there is not enough staff to cope with demand.
No hot water one day and heating off for a couple of days.
Had to query the bill as not clear.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Our experience with the care home has been good. My husband has had two falls but that is in no way their fault. It is unfeasible to watch the patients all the time. They dealt with the falls well and communication is very good. A bit of confusion over missing underwear and other items though all labelled.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mum has severe dementia. Before Avalon my mum has been in and out of different nursing homes and psychiatric units. Since being at Avalon, I have noticed a remarkable change in mums well-being. The staff from the cleaner, the carers, the nurse and the manager are amazing individuals doing a tough job.
One of the carers helps me take mum to see her great granddaughter on her day off. To all the staff, thank you, you shine like 10,000 suns.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my opinion the service is beyond reproach. I was made to feel very welcome during my visit. I am happy that my sister is receiving excellent service.

How likely would you be to recommend Avalon Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Avalon Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Avalon Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Avalon Nursing Home