Avalon Nursing Home

I have complete confidence in all the staff at Avalon but particularly the nurses in charge. They have all looked after my husband in a caring and patient way. I do get updates all the time and reception inform me of any changes in rules regarding COVID recently. I have no complaints and I am grateful that I can feel reassured that my husband is safe and as comfortable as can be expected. Thank you Avalon staff!

I cant imagine how difficult it must have been over the last few months for all the care staff, but they still pull out all the stops to look after all the vulnerable residents. They all deserve our gratitude and a huge thank you.

We as a family are very happy with the care our mum receives. Thank you to all your staff for all their hard work and wonderful care of mum. Best Wishes.

It was with a heavy heart that we had to put Mum into care. We viewed a few homes and were delighted when we viewed Avalon. It felt very homely and very clean. The staff were very kind and helpful. Mum seemed very settled after a week or so and we realised it was the best decision we made. Unfortunately because of the virus, we have not been able to see her as much as we would have wished but the staff have kept us informed and have sent us photos of Mum. They have also answered any emails that we have sent. We are very happy that Mum thinks of it as her home now.

When we first saw the home, we loved the set-up, the design, layout of the rooms and the friendly staff. When any of the family visits Mum, we are made to feels as if it is Mums home. The staff always show Mum the greatest of care and love. During the lockdown, we have been kept so well informed, we have had cards, e-mails and video calls with Mum. We can't fault the dedication of the staff, the facilities or the activities offered.

Due to the coronavirus, it is impossible to give a recent review. However, with what I experienced in Q1 of 2020 and how I was kept informed via facetime/cards etc during the height of the pandemic, I am confident that Avalon's level of care is still excellent.

My wife continues to have the very best of care from a dedicated staff and management team. During the covid-19 lockdown, the hands-on staff, nurses and support staff have a very involved daily routine, which cannot be faulted. They are very welcoming and also create a family atmosphere that instils confidence in the relatives and former carers. They keep us very informed by video and telephone.

The worst thing in the world was when Mom had to go into a nursing home for her own safety. The best thing has been choosing Avalon. All the staff are excellent in everything they do. They care for Mom as if she was their own with compassion, dignity and respect. Due to the staff, Mom has excelled since being in Avalon. I visit most days and always leave with peace of mind that Mom is in the best place. We, as a family, are made so welcome, nothing is ever any trouble. The fact that Mom has such great days (whatever her mood) is a sign of how good "Avalon" and all the staff are.

I am kept fully informed of all aspects of his care and health, regularly being involved in his care plan. Excellent support is also given to family and friends of residents.

During Dad's last week of his life, the care we as a family received was brilliant. All the staff involved showed us compassion, empathy and respect at all times.

My mum arrived at Avalon Care Home on Christmas Eve 2019 after spending many weeks in hospital. She, and us, received the warmest, caring reception from the office staff initially and then the care staff. We felt as though Christmas had arrived 1 day early. Since then we have visited almost every day, and without fail, there is always a lovely welcome from whoever happens to be around. I know that my mum is receiving wonderful care from all the staff. Everyone is so friendly and it feels like a big family. Not only is my mum cared for, but my dad and the rest of my family too. My mum is safe, clean, fed and spoken and treated with dignity. I can now leave each day knowing all these things and this helps me to relax and sleep better.

I have found the home to be very clean, bright and colourful. The staff treat the residents with cheerful dignity and compassion. They are just lovely and treat family members the same.

It has been a great relief to me that from that time to date sh has been very well looked after and treated very well. If my wife hadn't got dementia I think she would agree. Well done staff at Avalon

The garden is well maintained and a pleasure for the patients to enjoy. The food is good and my mother feels that the place is like home to her.

End of life care has been second to none.

More staff needed. (Same staff) More activities (More staff needed) More communication needed between staff.

We find the overall care at Avalon very good. Attention to detail is given to every individual resident. Visitors are warmly welcomed and family members are always kept well informed about any issues.

Our mother is a new resident and has so far been treated with dignity, warmth and care. We are in no doubt that due to the care and attention that our mother has been shown to date, we are confident that our mother is in a very caring and professional environment.

I would recommend the home to everybody.

A lovely establishment with wonderful, caring staff. A real home from home atmosphere. Always clean and fresh smelling. Excellent choice of food and drinks.