Care Homes Owned by Camelot Care in Somerset

care homes and Avalon was by far the most caring, we felt it from the moment we walked in. Angie the receptionist is always helpful. The staff were brilliant at reassuring us and settling dad in. Once settled he is happy there and gets well looked after, the food always looks good. It is always clean and comfortable. The staff are very patient and kind and the entertainments manager is working hard to get more activities going. Dad does lose his glasses at times but that's to be expected when he has dementia and as they're labelled they do find them. We were recommended Avalon by 2 families that have relatives living there and we feel that we made the right choice.

When you realise all your world is going to be turned upside down in an instant, knowing people care and treat not only the person in their care with respect and dignity, family and friends feel so welcome by all too. Dad is presenting with issues such as seperation because of his long term marriage, he's hallucinating due to medical reasons yet the team are tirelessly working hard to help support us, we are constantly updated on situations and given advice on how we can too.

When you have to make the decision that you need help with care for your loved ones, Camelot have been incredibly supportive in the transition from my husband being in hospital and ensuring his safety they support me and family members with visits and each member of staff are always friendly and caring

What can I say? There are not enough words to convey how grateful our family is to the staff at Avalon Care home. Every single person there played a part in looking after our Mother. The kind, caring, patient way she was looked after was amazing. The service, the facilities the extra way they provided was excellent. It did not matter at what time or day we visited we were greeted with smiles and a welcome. Even in our mothers dying days we were well cared for in a sympathic way

Onwards and upwards - with The Avalon!

Mum spent 20 months at Camelot Lodge. The staff were always caring and helpful and kept us fully informed, contacting us regularly and acting promptly with any issues. We felt Mum was well looked after and always treated with respect and dignity. The lovely staff were always welcoming and friendly and take the time to chat to both residents and visitors.

My experience was of a calm, pleasant workforce who were welcoming to me. Ians care was as good as its possible to be. Thanks were expressed whenever I could do so. I have no complaints about this home but wish there were more native English speaking staff - maybe in the future? Caring should be a profession.

My husband died in Camelot after a 4 1/2 year residency. I was always confident that he was safe and comfortable. I believe that he was comfortable in their care also. Mostly residents were treated with great kindness and respect which was important to me. They also treated me well on my visits and respected our privacy. I am very pleased that I chose Camelot for him in preference to 2 other local homes.

The home makes us feel like family. We can have a joke and be serious. Staff are always helpful.

My first experience of a care home was not good but within hours of my husband being admitted to Camelot House and Lodge I was reassured. Camelot staff undertook the transfer and it was done wtih efficiency and kindness. Everyone who opened a door did so with a smile and a cheery hello, anyone I passed in a corridor did the same. There's a lovely big, bright lounge, doors to the garden. My husband's room was a good size. The food was a high standard, plenty of it. I was always offered drinks, food if I wanted it. My husband could be a challenge but the staff always treated him with patience, respect and good humour. In his final hours my daughter and I felt wrapped around with care and kindness, hugs when his life was over. Camelot Lodge is a lovely care home. We will always remember our time with them with affection.

Thank you for your compassion & professionalism. My mother's final two years were spent at Chestnut Lodge, where she was treated with gentle support & dignity. Her wishes were followed and as visiting relatives we were all welcomed as part of her new family. All the staff are exceptional, but the nurses had detailed knowledge of my mother's daily life, health, happiness & needs.

Camelot House is not the grandest or smartest care home, but it is comfortable and prices reflect this. Rooms are cosy, to residents tastes and it is always warm. The standout heroes are the staff, many of whom are longstanding. They demonstrate kindness, patience and professionalism, with good humour, in often difficult circumstances.

The receptionists and care staff are friendly and helpful but despite this I would not recommend this home.

This is the first time I have done one of these reviews and hope it is ok. I have found that all matters relating to the review to be accurate. All staff are very good and helpful and kind when it comes to things that are needed to be known.

The activities team always made sure that the residents had an enjoyable and varied program. So much laughter so much

Very happy with the care provided by all staff and management at Chestnut Lodge.

The staff appear to be very caring towards residents. The food is good quality but sometimes not very warm by the time it is served. Activities provided are varied and interesting for residents to join in with if they want to. There were some issues with the lift breaking down which took a long time to resolve but presumably this was down to the contractors and having to wait for spare parts. This was potentially an issue for residents on upper floors if they were unable to use the stairs to access some activities etc.

Knowing that my dad is surrounded by people who treat him with respect and kindness gave my family a real peace of mind. Our family are incredibly grateful for everything and would recommend Chestnut Lodge to any family looking for a supportive care home.

Les

My mum spent the last couple of months at Chestnut lodge before she sadly passed away last May. The care she received by the nursing staff and carers was excellent. Mums room was light and airy and she was looked after and cared for well. They made the last few weeks of mums life as comfortable as possible and did all they could to accommodate her needs. The team also supported us as a family to deal with the very sad and difficult time that it is losing someone so precious to us. We are really grateful to them and highly recommend.