Camelot House and Lodge

Taunton Road, Chelston, Wellington TA21 9HY
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9.7 76 Reviews
  • Camelot House and Lodge, Wellington
Camelot House has been extensively refurbished, making the most of modern care capabilities within a spacious and comfortable environment. The interior is also ideal for residents diagnosed with a form of dementia, including colour-coded wings and clear signage that suits the daily lives of those with memory loss.

A Willow Wing lounge overlooks colourful gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1550
  • Self-Funded Residential Dementia Care: £1550 – £1550
  • Self-Funded Nursing Care: £1550 – £1550
  • Self-Funded Nursing Dementia Care: £1550 – £1550
  • RESPITE Self-Funded Residential Care: £1550 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Nursing Care: £1550 – £1550
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1550

Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.

These prices are only a guideline, please contact Camelot House and Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zillah Oakes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Camelot House and Lodge Reviews (76)

9.7

Camelot House and Lodge has a Review Score of 9.7 (9.749) out of 10, based on 17 reviews in the last 2 years.
Over all time Camelot House and Lodge has 76 reviews.

Overall Experience
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Reviewer Connection to Camelot House and Lodge
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Total of 76, showing 1-20
Review from Craig F (Husband of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling wife has suffered with steady decline as the dementia took hold over 7 years but in January of this year I watched my wife fall 4times in 3 days as well as developing double incontinence ! I looked for help quickly and by sheer chance we ended up at this lovely place. I cannot speak more
highly of this place, the care they have given my wife being kind, interested in her previous abilities so as to organise something to assist, as well as the care of the nurses & carers took a great weight off my mind. I come everyday for the morning from 7 to 12 and I have seen more than most partners probably would normally see and I must stress that this gives me great comfort . I can only be very thankful to them all including the wonderful domestic staff who are forever watchful and assisting and the chefs and helpers who turn out very healthy food as well as good looking quality meals.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking time to write this review. I am so pleased to hear that your wife staying with us gives you the peace of mind you need. I will pass your kind words on the the rest of the team.

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Review from Patricia J (Friend of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home I visited a friend and the staff were lovely and hardworking. The Care home itself is clean and welcomeing. My friend was treated with dignity and respect. All residents looked happy and joined in with activities that were on offer.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking time to write this positive review. I will share your kind words with the team.

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Review from Steve P (Nephew of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been at the home for over a year and the care she has received has been excellent. She was struggling to cope at home and as I do not live near her, I couldn't help on a regular basis. When I first visited her she appeared the most relaxed I have seen her for several years. The staff are
tremendous and treat her like a family member.
She tells me the food is good and all the meals I've seen looked really tasty.
I worried she might get bored but the entertainers work hard. I never thought I would see her dancing as part of a Silent Disco!
A big thank you to all the staff, especially to the management team who answer my long distance concerns.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your lovely review. At Camelot we believe that we are one big family and we are happy that your aunt is part of it. I must agree that our chef does a great job, personally I am a fan of the midweek roast. The silent disco is a firm favourite of the residents. It will be my pleasure to pass you thanks on to the team.

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Review from S R (Husband of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased by the attention that all the staff at this care home give my wife. The nurses are very attentive and she enjoys chatting with them. She has her favourites amongst the care staff but they all take the time to chat with her. The same goes for the activity assistants and cleaners. She
is very restricted physically as what she can do but she seems to enjoy her days which is all I can ask for. Being a vegetarian she was worried that the variety of food she would be offered would be limited but they have met her requirements very successfully. Overall she is well looked after and happy.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

It is a pleasure to look after your wife. It is lovely to hear that the whole team take time to chat with her and not just the carers. Thank you for taking the time to write this review. I am happy to discuss any ideas for improvement when you next visit.

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Review from Samantha M (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing wonderful home. Care is superior, staff are kind, patient and extremely professional and attentive to everyone who is a resident. The food and drinks are of an outstanding quality. Long may this continue!!
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking the time to write such a positive review. I will share this with the team.

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Review from C D (Friend of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at Camelot for the amazing care my friend receives. She is treated as part of the family by all members of staff. It is lovely to see her enjoying the activities, she loves Rex the therapy dog!
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for sharing your experience of Camelot House and Lodge. We all love the visits from Rex! I will share your positive feedback with the team.

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Review from Julie G (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Camelot Lodge were always caring and polite, and when dad passed away were profesional and very caring towards my sister and I, so I would like to say Thankyou.
Reply from Samantha Paddon, Head of Care at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will pass your feedback onto the rest of the team.

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Review from J H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It gives me great pleasure to write a glowing review of the care mum has received at Camelot. All staff were, kind, helpful, engaged and friendly. Not just mum, but from what I observed every resident (and many of them had more issues that just dementia) was treated with dignity understanding and humour.
Contact with and from the home was good too. Thank you.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your glowing review! We are lucky to have a team who genuinely care about our residents. I will pass your kind words on to them.

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Review from Tina A (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Camelot House took care of my mother for the last two years of her life. The care and attention that she had was fantastic. They kept me informed if there were any concerns. Visiting was easy and they always gave me time to ask about her. I have nothing but praise for all the staff at Camelot House.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your review. I will pass on your kind words to the team.

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Review from Clare B (Granddaughter of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is amazing. From the first day my grandad came here to his last, the staff were the very best with my grandad, and also the family. Would definitely pass on to other people if a home like yours was needed for a loved one of my family or friends.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking time to review Camelot House and Lodge. It was a pleasure to meet and care for your grandad. I will pass your kind words on to the team.

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Review from N B (Son-in-law of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law spent just under three years at the Camelot House and Lodge after entering for respite care. Not having spent any time within a care home, and my wife struggling to accept the situation we now found ourselves in, our minds were soon put at ease with the level of care and compassion
the team at Camelot provide. From the beginning to the end, almost three years later, the level didn't drop and we were kept up to date with any changes or situations on an immediate basis. The space, environment and activities suited our family member during his residency and nothing was too much trouble. We were able to take him out for short periods, they would offer to accompany or even bring him to family events. The professionalism that was displayed and delivered through the entire period, will not be forgotten. We'll continue to try and support Camelot, where we can, for as long as we can, out of respect for way they looked after us and our family members.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your thoughtful review. I will pass on your feedback on to the team. It was a pleasure to care for him as part of our Camelot family.

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Review from J S (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at Camelot House and Lodge for just over a year. I can't thank the team enough for the wonderful care and support. Nothing was too much trouble. I felt that my mum was in safe hands, which meant that we could relax. In her final days, they not only looked after mum but all of us.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your kind words. I will share them with the rest of the team. It is great to hear that you feel confident that your mother was in safe hands.

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Review from S B (Grandson of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home with quality care and staff, nothing was too difficult for anyone and it made my grandfather live his last few months the best he could. Would highly recommend this home to anyone in need of a good fit.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking the time to write this lovely review. It was a honour and a pleasure to spend time with your grandfather in his final months.

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Review from Scott B (Grandson of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was a resident at Camelot House and Lodge, and personally it was a fantastic place for my grandad's needs. It had a big family feel, the staff were amazing, friendly and so helpful, nothing was ever a problem. Thank you for everything you have done for my grandad.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

It was a pleasure to get the opportunity to care for your grandad, and welcome him in to our family. I will pass on your kind words to the rest of the team.

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Review from P B (Granddaughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place for the elderly, very clean and tidy and the staff members are very welcoming and friendly and also amazing when it came to the hardest times. Always supportive and caring for my grandad and family, would definitely recommend this care home to anyone who would ask!!
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for for taking time to write this review. I will pass your positive feedback on to the rest of the team. It is lovely to hear that you found the staff to be friendly and welcoming.

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Review from Sue R (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident in Camelot Lodge for 5 months. The care that Mum received was first class. Mum moved from a care home to Camelot when it became apparent that she needed nursing care. We were lucky they had a vacancy. As soon as you enter Camelot Lodge you get a sense of well-being. None of us ever
want to be in a home that is not our own home, but, if it becomes necessary I can 100% recommend Camelot Lodge. Mum had a short stay in hospital before her death but we were able to return her to the home where the staff made her comfortable and made her passing so much easier and dignified for which I will always be grateful. Thank you, Camelot.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home. We will pass your feedback on to the rest of the team.

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Review from Michelle B (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Camelot House and Lodge enough. Every single member of staff the put wellbeing of the residents before anything else. They are extremely supportive of family members when we visit and they give regular updates and always call if needed if anything is wrong with my Dad. I can rest easy
knowing that my Dad is well cared for. I will always be grateful to them.
Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your review. We are honoured to be able to care for your loved one. We always strive to meet not only our residents' needs but those of the relatives too.

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Review from Joe S (Niece of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed an afternoon with my aunty at Camelot House and Lodge. I was invited along to a bonanza event where I could sit with mu aunty and answer a quiz with her. We had a cup of tea and cake and a cocktail/mocktail. The staff were very friendly and everyone enjoyed themselves. There was also an opportunity
to meet the staff that run Camelot House and Lodge.
Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home and joining us for the bonanza. It was a great, fun afternoon and we all enjoyed it. Kind Regards, Deputy Manager.

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Review from Carole H (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff - will listen to any concerns we have and will take action. Everyone who works there seems to have a lot of compassion for the residents. Good entertainment is given, and they are trying to improve all the time. A bit disappointed with the outside areas, but that is now being looked into
for improvements.
Reply from James Marchant, Operations Manager at Camelot House and Lodge

Thank you very much for taking the time to write a review, we do appreciate it and we will pass your kind comments to the activities team. As you say, there are plans to improve the outside areas and we have already made a start to enhance these.

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Review from John D (Son of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and helpful, responded immediately to a request for help and accommodated our needs with courtesy and respect in a very timely manner. The staff who supported me were excellent. I would recommend the home and thank them for their help and support.
Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. We were pleased to be able to help you when you needed us. Kind regards Deputy Manager.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Camelot House and Lodge is calculated as follows: ( (163 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 195 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.944 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 17 Positive Reviews ÷ 18 = 0.944
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (6)

Zillah

Zillah Oakes

Job Title: Registered Manager Joined: 2023

I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.

Debra

Debra Jacobs

Job Title: Deputy Manager Joined: 2023

A dedicated nurse with a passion for dementia care.

Samantha

Samantha Paddon

Job Title: Head of Care Joined: 2014

I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.

Ann

Ann Vaughan

Job Title: Administrator Joined: 2011

I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.

Alison

Alison Southcott

Job Title: Clinical Lead Joined: 2012

I joined Camelot Care in May 2012


I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.

Bincy

Bincy John

Job Title: Clinical Lead Joined: 2011

Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.

Frequently Asked Questions about Camelot House and Lodge

What types of Care is Camelot House and Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Camelot House and Lodge have?

There are 90 Single Rooms.

What are the Facilities & Services at Camelot House and Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Camelot House and Lodge to the centre of Wellington?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Camelot House and Lodge to verify any information. View our terms and conditions. Camelot House and Lodge has an Enhanced Service - more info.