Camelot House and Lodge

Taunton Road, Chelston, Wellington TA21 9HY
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9.7 76 Reviews
  • Camelot House and Lodge, Wellington
Camelot House has been extensively refurbished, making the most of modern care capabilities within a spacious and comfortable environment. The interior is also ideal for residents diagnosed with a form of dementia, including colour-coded wings and clear signage that suits the daily lives of those with memory loss.

A Willow Wing lounge overlooks colourful gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1550
  • Self-Funded Residential Dementia Care: £1550 – £1550
  • Self-Funded Nursing Care: £1550 – £1550
  • Self-Funded Nursing Dementia Care: £1550 – £1550
  • RESPITE Self-Funded Residential Care: £1550 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Nursing Care: £1550 – £1550
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1550

Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.

These prices are only a guideline, please contact Camelot House and Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zillah Oakes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Camelot House and Lodge Reviews (76)

9.7

Camelot House and Lodge has a Review Score of 9.7 (9.749) out of 10, based on 17 reviews in the last 2 years.
Over all time Camelot House and Lodge has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Camelot House and Lodge
  • 29
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Total of 76, showing 41-60
Review from Steve P (Son of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff have been excellent since Mum arrived over in March 2021.
They quickly identified her specific needs and we have seen a significant improvement in her general health and well-being. She was having daily falls and since arriving at Camelot House and Lodge Care Home we have
not had a single incident, which speaks volumes for the care and attention of the staff.
There is a warm and friendly atmosphere that allowed Mum to settle in very quickly and whilst she would prefer to be at home she understands and appreciates the care she needs.
Camelot has been excellent with communication to us and has contacted us when necessary, or to update us on Mum's current situation.
They have been very strict but accommodating with the Covid restrictions which we appreciate have been very difficult over the past year. They have gone the extra mile to accommodate visits when we have had family visiting from further away and we could not have expected more.
The service has exceeded our expectations.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. We aim to provide the very highest care, and we appreciate your kind words. I will feedback to the rest of the team. Kind Regards.

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Review from S M (Son of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very organised and fully supported in a time when I had no idea what to do as both my parents became ill together. Camelot care home supported me, and I would not have been able to cope without them. I can't thank them enough.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home and leaving such positive comments. I will pass these on to the rest of the team. Kind Regards.

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Review from Joyce E (Mother of Resident) published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Camelot House and Lodge are exceptional in every aspect of management; they deserve so much. In this field, nursing is required, you have to have enormous patience and understanding. As a visitor myself, I've been behind the scenes, incredible work the staff endure day to day - truly caring in every
way. Activities are enjoyable for residents, which give them lots of pleasure. There are no other nursing homes like it. They saved my son's life. Completely made a remarkable recovery and moved to a new residence. As a mother, this is truly a miracle. We, as a family, will never forget.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for those kind words. It was a pleasure caring for him, and we are all thrilled with his progress.

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Review from J B (Ex Family Member) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visited the care home, the atmosphere was calm and very welcoming. The staff were continually helping the patients whenever they were needed, whether medical or just company and, nothing seemed to be too much trouble. Having regular entertainment and encouragement to join in regarding art
and games etc, also trips out, really sparked the laid back enjoyable feeling that evolved around the home, whether inside or out. The benefit of music, albeit continuos in the background, also entertained, ie playing an instrument or singing songs, encourage the patients to partake. When I was leaving to come home, the patient was totally immersed in the comfort that was circling around in a very relaxed atmosphere.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you very much for taking the time to complete the review and for your excellent feedback. It is greatly appreciated and will pass this on to the rest of the team. Kind Regards.

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Review from Teresa P (Daughter of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a caring place would recommend to anyone; we are always contacted if there are any problems. Their love and care for their residents are amazing. Thank you, Camelot House and Lodge, for looking after my mum.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words and for taking the time to leave a review. I will feedback to the rest of the team. Kind Regards.

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Review from T P (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother arrives at Camelot House and Lodge in early March 2021 after a residence of approximately 3 1/2 years at a local care home. The reason for the move was to provide my mother with an improved/enhanced level of care which was not available at the original home. Since arrival, the family have
been impressed with the level of care, service and communication and the enhanced care level has resulted in an improvement in my mother's condition. The staff are friendly, caring, and efficient.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your review. I will feedback to the rest of the team. Kind Regards, Sam

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Review from Karen B (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Camelot House and Lodge for two years. The care she receives from all the staff is excellent. Our family are always kept informed of any changes in Mum. The activities team provide so many varied, fun and stimulating activities for all the residents - they are amazing. All the staff
are friendly and welcoming when we visit. We cannot praise the home and staff enough. I would certainly recommend Camelot House and Lodge to anyone looking for a caring house for their loved ones.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Dear Karen
Thank you for your review. I will pass on your kind words to the rest of the team.
Thank you, Sam.

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Review from Kerry H (Daughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Camelot House made what was a difficult time for us more bearable. Putting Mum in a care home in November was extremely hard and was made worse by our decisions on initial care homes being the wrong one. Mum joined Camelot in March, which in comparison was like a holiday camp.
The team
made us part of their family and Mum settled quickly. Unfortunately, Mum has since passed away after illness but we were supported and loved by all during Mum's end of life.
I cannot praise this home and team enough for resident care and family care - thank you, everyone.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Hi Kerry
Thank you so much for those kind words. It was a pleasure to care for your mum and it is lovely that we could care for you and your family too. I will relay your review to the rest of the team and once again, thank you.

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Review from Lorraine S (Daughter-in-law of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would just like to say that we wouldn't have ope if it wasn't for this great team of people at Camelot.
Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Dear Lorraine,


Thank you for taking the time to submit a review. I will pass all your kind comments onto all the staff involved.

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Review from Julie C (Daughter of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Camelot Lodge have been looking after my father since last October. We have seen a marked improvement in his general well being, he seems happy to be there.
Staff are wonderful, nothing is too much. It's a pleasure to see him there.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words. I will pass your appreciation onto the rest of the team.
Kind Regards, Sam Paddon.

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Review from Melanie C (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Camelot House staff have been incredibly caring for my father for the years prior to his death at 91. I was always kept appraised of any changes in him, which living 4 hours drive away was a great comfort to me.
They fought to keep him at Camelot House to provide the best care for him. Special thanks
to one of the registered nurses who was simply incredible!
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words. It was a pleasure caring for your father and I will pass this appreciation onto the rest of the team.
Kind Regards, Sam Paddon.

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Review from Mike C (Stepson of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather came to the end of his life last month. He was 94 years old and was suffering a bit towards the end. The care home put an 'end of life' plan into effect and looked after him well, as they had since he moved into the care home about April 2018.
The care home staff were fantastic, all the
way through.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for your kind words. We pride ourselves on our end of life care and feel very privileged to be part of the journey. It was a pleasure caring for your Stepfather and I will pass on this appreciation to the staff team.
Kind Regards, Sam Paddon.

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Review from Stephen W (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They cared for my father with care and compassion throughout the 2 1/2 years of his stay. The home treated me, as a visitor, extremely well,m kept me informed of his condition at all times and always discussed any changes needed to his medicines/diet before acting. I think, after the initial shock,
my father loved being there and it felt like home to him. Many thanks.
Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you very much for your kind words, I will pass onto all staff involved. Very much appreciated.

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Review from Linda W (Daughter-in-law of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff of the care home are very kind, always helpful, keeping us informed of any changes to Dad's care. Very supportive to me at the end when Dad passed away. Would recommend this home to family and friends.
Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you very much for your kind words it is very much appreciated and I will pass this onto the staff.

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Review from Timothy B (Son of Resident) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family, which includes medical practitioners, were impressed with the dedication and expertise of the staff as well as the facilities.
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Review from Nicola W (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Camelot Lodge provided nine months of excellent first class care for my 88-year-old father, who had vascular dementia. They were caring in every way possible, which was exactly what we as a family wanted for him.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Thank you, Nicola, for your kind words, this will be passed on to all the staff.

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Review from Geoffrey S (Husband of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown in caring for my wife is superb, nothing seems to be too much trouble. The accommodation is just right, the food excellent and the facilities great.
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Review from D W (Wife of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been a resident for 8 months and was always treated with care, compassion and understanding. The staff were always kind and courteous to both residents and visitors alike. During the last days of his life, the staff were always there tending to his, and our, every need.
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Review from A S (Daughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received excellent care from all members of staff, while he lived at Camelot House and Lodge. They treated him with dignity and respect and were very compassionate and caring. When we visited we were always welcomed and nothing was too much trouble. Over the days my father was dying the care
we all received could not be faulted. I am so glad my father lived and died there.
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Review from Maggie C (Stepdaughter of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to view Camelot House. I was seen straight away and shown around. Residents, clean and well groomed. Clean house. Rooms spacious and clean. Plenty of staff - friendly. My step-mother was happy. Plenty of activities. Especially liked Dot (rabbit) and bird aviary.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Maggie


Thank you for taking the time to review Camelot, it is very much appreciated and all the kind comments will be passed onto the staff.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Camelot House and Lodge is calculated as follows: ( (163 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 195 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.944 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 17 Positive Reviews ÷ 18 = 0.944
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (6)

Zillah

Zillah Oakes

Job Title: Registered Manager Joined: 2023

I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.

Debra

Debra Jacobs

Job Title: Deputy Manager Joined: 2023

A dedicated nurse with a passion for dementia care.

Samantha

Samantha Paddon

Job Title: Head of Care Joined: 2014

I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.

Ann

Ann Vaughan

Job Title: Administrator Joined: 2011

I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.

Alison

Alison Southcott

Job Title: Clinical Lead Joined: 2012

I joined Camelot Care in May 2012


I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.

Bincy

Bincy John

Job Title: Clinical Lead Joined: 2011

Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.

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