Camelot House and Lodge

Taunton Road, Chelston, Wellington TA21 9HY
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9.7 76 Reviews
  • Camelot House and Lodge, Wellington
Camelot House has been extensively refurbished, making the most of modern care capabilities within a spacious and comfortable environment. The interior is also ideal for residents diagnosed with a form of dementia, including colour-coded wings and clear signage that suits the daily lives of those with memory loss.

A Willow Wing lounge overlooks colourful gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1550
  • Self-Funded Residential Dementia Care: £1550 – £1550
  • Self-Funded Nursing Care: £1550 – £1550
  • Self-Funded Nursing Dementia Care: £1550 – £1550
  • RESPITE Self-Funded Residential Care: £1550 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Nursing Care: £1550 – £1550
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1550

Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.

These prices are only a guideline, please contact Camelot House and Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zillah Oakes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Camelot House and Lodge Reviews (76)

9.7

Camelot House and Lodge has a Review Score of 9.7 (9.749) out of 10, based on 17 reviews in the last 2 years.
Over all time Camelot House and Lodge has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Camelot House and Lodge
  • 29
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Total of 76, showing 21-40
Review from Jenny W (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've just come back from a 'fun afternoon' at Camelot House and Lodge Care Home. I must say, it was fun and great to mix with other families of residents and to now be able to be included in resident activities since Covid. It was a very relaxed environment for residents, families and staff alike. Staff
are always very caring and polite and nothing is too much trouble. Both my husband and myself really enjoyed ourselves. Thank you to all.
Reply from James Marchant, Operations Manager at Camelot House and Lodge

We are so pleased that you all enjoyed the event. Thank you so much for taking the time to leave a review, we do really appreciate it and will pass your kind comments to the team.

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Review from N B (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Camelot House and Lodge Care Home are all so fantastic at what they do. It's not just a job, they all genuinely care for all residents. The activities/entertainment department especially deserves recognition. The cleanliness of the home is brilliant and everyone is so happy to help. Visiting
is a pleasure and knowing your loved ones are in the best hands at each stage of their retirement is a blessing. Thank you Camelot.
Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will pass on the positive feedback to the rest of the team. Thank you.

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Review from Lindra K (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very caring, not just to my mum but us as well, keeping us informed all the time about the health and care given to my mum. The staff seem happy so makes the residents feel happy and safe.
Thanking them never seems enough, they are angels.
Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I will forward your feedback on to the rest of the team. Kind Regards.

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Review from Jemma C (Daughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very kind and friendly. They look after my father with patience and care.
Always happy to help and answer any questions.
Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I will forward your feedback on to the rest of the team. Kind Regards.

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Review from Donna C (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Camelot House and Lodge Care Home since March and although she cannot walk anymore, she does seem a lot happier. I am very pleased with the care she is given. All the staff we have met are very friendly and helpful and make us feel welcome. I feel my mum is in the best place for all
her needs and know she is being well looked after.
Reply from Samantha Paddon, Deputy Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I will share your feedback with the rest of the team.

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Review from Jean H (Niece of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was so very happy at Camelot House. All the staff were marvelous with her and made her last years the very best they could be. We were always made welcome and could see how contented all the residents were.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will pass on your kind words to the team. Kind regards, Sam.

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Review from Dawn O (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I knew from when I first visited Camelot that it was right for my mum, from when you first enter any care setting it can be a daunting experience but straight away you could see a variety of residents and it was soon very clear to see that the residents were allowed to be as they needed, some walking,
some entertained individually and some as part of a bigger group and some just doing what they felt they needed, the staff were helping and supporting, Camelot is a busy home but I can't speak highly enough of the home, mum lived there for four and a half years and when able she took part in the many activities provided by an amazing activities team and when less able they still interacted with mum, from management to the staff that care and even to the caretakers everyone speaks and is very friendly. Mum was settled and well cared for, I feel Camelot is such a good home providing the care for mum and the support to us as a family, a dementia journey isn't easy but Camelot made ours a lot easier.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. It is lovely to hear that you have had a really positive experience. I will pass this on to the rest of the team. Kind regards, Sam.

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Review from Iain M (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent home for elderly with severe Dementia. My father passed. Attention to his needs was outstanding. One of the night nurses is an angel!
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home and for your positive feedback. I will pass this on to the rest of the team. Kind Regards, Sam.

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Review from Jennifer B (Wife of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband receives. The activities team have worked so hard to get him to participate. At home, he sat in a chair and did nothing and spoke to no one. The staff are always helpful, polite and professional. It was his birthday yesterday and they made it special for him.
Many thanks to all the team.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for your kind words, I will pass this on to the rest of the team. Best Wishes
Sam Paddon (Registered Manager)

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Review from Mark L (Son of Resident) published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Someone always on hand to help or if you require assistance. Very friendly staff and couldn't ask for a better place for my mother to spend her remaining days warm comfortable and safe.
Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Dear Mark
Thank you for taking the time to complete a review, it was a pleasure to care for your mum and I will pass your comments on to the staff.

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Review from Rita B (Husband of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Camelot House and Lodge Care Home is a very positive one. My husband's care is exemplary. The staff are always polite and attentive and understand my husband's care needs. They are all friendly and helpful to me. I really cannot fault them. I am so pleased to have found a wonderful
and welcoming home.
Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you for taking the time to review our home, I will pass on your kind message to the staff team. Many thanks.

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Review from Peter V (Husband of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An exemplary level of care, very difficult circumstances, I really do appreciate your attention to detail. The details of reviews are somewhat hazy. How often do reviews take place for instance? Am I able to comment on reviews or maybe be part of a review?
Reply from Ann Vaughan, Adminstrator at Camelot House and Lodge

Thank you for your kind comments, I will pass these on to the staff. In regards to the review process, we will contact you to explain.

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Review from M F (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and attention given to my mother was outstanding - tolerated, dealt with her dementia and physical needs in a kind, understanding and patient way - endeavoured to keep her amused and happy. In her last days, their care was above and beyond. It may not be the poshest or up-to-date place but was
always beautifully clean as was Mum and the surroundings suited Mum. Care could not have been better for Mum and us.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home. I am pleased that you had a positive experience. I will relay your feedback to the rest of the team. Kind regards, Samantha.

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Review from Trudy T (Wife of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband always received excellent care at Camelot House and Lodge Care Home. He would be encouraged to join in activities but when he declined his wishes would be accepted. As his illness progressed, my husband would spend a lot of time in his room. Staff would check him regularly and try to encourage
him to go downstairs but again accepted his wishes. My husband was reluctant to eat and drink....the care staff would offer many choices and encourage him. Liaison between staff and myself was very good. I was kept informed of all changes in his condition and treated with empathy and understanding and able to visit at any time. When near the end of life, my husband and myself were treated respectfully and with dignity and understanding. I was given clear guidance about what to expect and to do. I could not have expected more from the care staff. Thank you all.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I am so pleased that your experience was positive and I will relay this to the team. Kind Regards.

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Review from A S (Stepdaughter of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day, we were made very welcome at Camelot House and Lodge Care Home. It was a traumatic time handing over a loved one to be looked after. Every time we visited, the home was immaculately clean and tidy. It was a pleasure to sit out in the garden. Covid restrictions presented the carers
with additional responsibilities but they always had a smile and never complained. Thank you for all your help and support.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will relay this feedback to the rest of the team. Kind Regards.

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Review from Pamela C (Partner of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always greeted with a smile. The home was always smelling fresh and perfectly clean. The staff were always very caring, including management. Thanking everyone for their compassion.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for taking the time to review our home. I will relay this feedback to the rest of the team. Kind Regards.

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Review from Janet S (Daughter of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Camelot House and Lodge Care Home does a great job looking after my mum. At the start of the pandemic, the activities coordinator organised a Zoom call. This was not a great success because Mum could not understand what was going on, it was nice to see her though as we could not visit at that time.
It shows that the staff care and are willing to try new things. It is nice to see the activities that are provided by the activities coordinator and the staff in the local paper.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home, and thank you for your kind words. I will relay these to the rest of the team. Kind Regards.

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Review from Steve N (Son of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found all the staff at Camelot House and Lodge Care Home so helpful and caring in often difficult situations. Mum's room is always clean as with her clothes etc. I think I have met most of the staff in the time Mum has been at Camelot. I can't praise them enough for what they do. And have
never had the slightest reason to complain, they all do a fantastic job.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you for taking the time to review our home, and thank you for your kind words. I will relay these to the rest of the team. Kind Regards.

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Review from K F (Daughter of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Camelot House and Lodge Care Home provides a fabulous standard of care and support for my mum. Over the last twelve months, so much about Mum's quality of life has been improved, not only her mobility and general health but also the amount of imaginative, stimulating activities that they provide for
her to do. The support that the staff provide for her, my father and myself have been of a consistently high standard...they will always listen and have also provided a shoulder to cry on when needed! Communication is very prompt should there be a problem and they keep us well-informed of any changes in Mum's condition.
It is a huge weight off my mind to know that Mum is safe, well cared and provided for - priceless!
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for your kind words and for taking the time to review our home. It is very appreciated, and I will pass this on to the rest of the team. Kind Regards.

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Review from P H (Son of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second home my father has moved to after difficult spells in hospital and another care home for people with dementia. I am so impressed with the effort the people working at the home make to do more than just accommodate him. He is always dressed in his own clothes, shaved and tidy. They
deal with problems competently and we get regular information. I'm particularly impressed with the effort they go to with entertainment and celebrations. You get the sense that this is a family home caring for people who are part of the family. Sometimes it can take a while to get through to them and they are clearly very busy but I am willing to bet that is due to funding. They are caring for my dad within the local authority cap and the first home he was at was charging loads more with half the care.
Reply from Samantha Paddon, Registered Manager at Camelot House and Lodge

Thank you so much for your kind words and for taking the time to review our home. It is very appreciated, and I will pass this on to the rest of the team. Kind Regards.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Camelot House and Lodge is calculated as follows: ( (163 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 195 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.944 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 17 Positive Reviews ÷ 18 = 0.944
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (6)

Zillah

Zillah Oakes

Job Title: Registered Manager Joined: 2023

I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.

Debra

Debra Jacobs

Job Title: Deputy Manager Joined: 2023

A dedicated nurse with a passion for dementia care.

Samantha

Samantha Paddon

Job Title: Head of Care Joined: 2014

I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.

Ann

Ann Vaughan

Job Title: Administrator Joined: 2011

I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.

Alison

Alison Southcott

Job Title: Clinical Lead Joined: 2012

I joined Camelot Care in May 2012


I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.

Bincy

Bincy John

Job Title: Clinical Lead Joined: 2011

Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.

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