Camelot House and Lodge

Taunton Road, Chelston, Wellington TA21 9HY
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9.7 76 Reviews
  • Camelot House and Lodge, Wellington
Camelot House has been extensively refurbished, making the most of modern care capabilities within a spacious and comfortable environment. The interior is also ideal for residents diagnosed with a form of dementia, including colour-coded wings and clear signage that suits the daily lives of those with memory loss.

A Willow Wing lounge overlooks colourful gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1550
  • Self-Funded Residential Dementia Care: £1550 – £1550
  • Self-Funded Nursing Care: £1550 – £1550
  • Self-Funded Nursing Dementia Care: £1550 – £1550
  • RESPITE Self-Funded Residential Care: £1550 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1450
  • RESPITE Self-Funded Nursing Care: £1550 – £1550
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1550

Hairdressing, Podiatry, newspapers, toiletries, trips out and external entertainment is not included in the price.

These prices are only a guideline, please contact Camelot House and Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Zillah Oakes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Camelot House and Lodge Reviews (76)

9.7

Camelot House and Lodge has a Review Score of 9.7 (9.749) out of 10, based on 17 reviews in the last 2 years.
Over all time Camelot House and Lodge has 76 reviews.

Overall Experience
  • 64
  • 12
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Date Published
  • 76
  • 8
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Reviewer Connection to Camelot House and Lodge
  • 29
  • 12
  • 7
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
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  • 2
  • 1
  • 1
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Total of 76, showing 61-76
Review from Mark C (Relative of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent smiling, caring staff. Great activities provided, especially the aviary and rabbit. Made Stepmother's last few days comfortable and happy. The care home was one of several we looked at, but it was the helpful happy staff that made up our minds. The food and facilities were excellent. The
staff also made time to facilitate her personal 'fads' needs. An outstanding service and grateful thanks to everyone at Camelot.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Mark,


Thank you for taking the time to review Camelot, all feedback is much appreciated and passed onto staff.

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Review from Doreen P (Widow Widower) published on 3 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted on February 13th 2017, needing 24 hour nursing care. the care he received was excellent. The staff were always kind, cheerful and caring - my husband had lost his dentures whilst in hospital (he had transferred from hospital to Camelot) and his food was pureed and presented in
an attractive manner and was much appreciated.
He had crippling arthritis and dementia and the staff worked hard to make his life as comfortable as possible.
He long ago requested not to be resuscitated or hospitalised. I was with him when he died and we were both cared for wonderfully and sympathetically.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Thank you for your kind and thoughtful words, it is much appreciated and I will pass these comments onto all staff.

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Review from C F (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are always very welcoming and friendly. They show a great level of care and patience towards the residents and are attentive and considerate towards their needs.
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Review from Mrs M (Daughter of Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Camelot House and Lodge for just over a year and we are delighted with how well and quickly she settled in. She initially came for respite care but very quickly regarded Camelot Lodge as her home and wanted to stay. The standard of care she receives is excellent, we cannot
praise the staff too highly - their warmth, patience and professionalism is amazing.


There is a lovely atmosphere at the Lodge and plenty of activities and treats on offer. My mother enjoys taking part in whatever is going on, especially when there is music or dancing involved. She has become fond of her carers and it's a pleasure to see her interact with them.


We visit often and are always made welcome but we know when we can't be there she is in safe hands.

Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Fiona


Thank you for your review and the wonderful comments, which will be passed onto all the staff who make the home what it is.

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Review from Kym S (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother transferred to Camelot House when she was very infirm.
Her treatement by all the staff (nurses, carers, cleaners, maintenance, management) was superb. They all always knew who she was and how she was. They were on top of her needs both medical and care and my sisters and I have been able
to relax as we could trust the home.
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Review from P R (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and kindness is shown to my mother by all staff I encountered.
A clean home with well-maintained décor and furnishings.
There are plenty of stimulating activities.
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Review from Lisa P (Daughter of Resident) published on 3 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff at Camelot demonstrates exceptional skills in caring for our dear mum. They are creative, dedicated, highly skilled professionals who work with our mum, and with us as her family, to provide an environment and care package around her which is focused on her best interests. We are
so impressed by the care and compassion shown even in difficult and challenging situations.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Lisa


Thank you very much for taking the time to complete a review and for the very positive and encouraging comment, this will be conveyed to all the staff.

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Review from Sylvia C (Wife of Resident) published on 13 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent his last three months at Camelot House and words cannot express how deeply grateful we are for all the tender care and kindness that was demonstrated both to him and our family during this difficult time. The staff are truly exceptional. They were so patient and nothing was too much
trouble. The home was always clean and fresh and there was a lovely happy atmosphere. He couldn't have spent his last days in a better place.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Thank you very much for your kind words support and gratitude.

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Review from Ralph E (Nephew of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff. Pleasant surroundings. Home clean and tidy with a comfortable bedroom.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Ralph


Thank you for your review.

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Review from Valerie C (Sister of Resident) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting your home for 18 months. I have always been greeted with politeness and a smile. Sometimes I need to ask a medical question which is always answered by the nurse in charge as it should be.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Valarie


Thank you very much for taking the time to complete and return the review.

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Review from John C (Husband of Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring for people with dementia and mental disorders is really difficult (I know I have tried) but in the five months that my wife has been in Camelot House and Lodge her needs and welfare have been met to my complete satisfaction. The staff and management work very hard and in an amazingly cheerful
way and I thank them all for the care given to my wife (and me).
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Thank you for your kind comments Mr C.

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Review from S W (Daughter of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is well cared for, the staff treat him with dignity and love.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Sandra


Thank you very much for taking the time to complete the review of our Care Home, we make every effort to make sure all our services are excellent and any areas of improvement identified will be addressed immediately.

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Review from Gill (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family have been overwhelmed with the care and compassion our dad has received whilst in Camelot House and Lodge. Nothing has been too much trouble and all family members have been well looked after with endless food and cups of tea. Very impressed with the dignity and respect dad has been
shown.
Reply from Ann Vaughan, Administration Manager at Camelot House and Lodge

Dear Gill


Thank you very much for your positive comments. We very much enjoyed looking after your father and appreciated all your input into his care.

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Review from M G (Friend of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found on visiting the lodge that all the members of staff have been helpful, approachable and very good at handling both my friends sister and other residents. Their jobs are extremely demanding but they carry out their tasks with cheerfulness and immense patience.
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Review from Roy B (Husband of Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very helpful and considerate. My wife is always clean and tidy. The food is well prepared to meet her needs and she is helped each meal time because she cannot feed herself. The senior staff always update me at each visit (daily) if there have been any concerns relating to her health
and well-being.
All in all, I am very satisfied with the care my wife gets and have recommended Camelot to other people. These people do a difficult job to a very high standard.
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Review from Martin S (Son of Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My other was in Camelot Lodge for the last 15 months of her life. In all the time she spent there she was cared for in a kind and loving way. In particular the activities co-ordinator was superb in all her care and help towards my mother.
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Camelot House and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Camelot House and Lodge is calculated as follows: ( (163 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 195 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.944 Points relating to the number of positive Reviews for Camelot House and Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 17 Positive Reviews ÷ 18 = 0.944
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (6)

Zillah

Zillah Oakes

Job Title: Registered Manager Joined: 2023

I have been working in the Care Industry for over 25 yrs working my way up from being a Health Care Assistant to a Trained Nurse before becoming a Registered Manager. My reason for working in Care is to enhance people's lifestyles through person-centred care, working with others to create an inclusive living and working environment.

Debra

Debra Jacobs

Job Title: Deputy Manager Joined: 2023

A dedicated nurse with a passion for dementia care.

Samantha

Samantha Paddon

Job Title: Head of Care Joined: 2014

I joined Camelot Care in 2014 as a registered nurse and I have worked in the industry for over 10 years. My passions include staff training and striving for excellence throughout all aspects of dementia care, always with the goal of ensuring residents are at the heart of every decision.

Ann

Ann Vaughan

Job Title: Administrator Joined: 2011

I joined Camelot Care in 2011 and oversaw all administration for the group and in particular Camelot House & Lodge. I have 20 years of experience as an administrator and hold an NCFE Level 3 in business administration.

Alison

Alison Southcott

Job Title: Clinical Lead Joined: 2012

I joined Camelot Care in May 2012


I pride myself on the compassion I show to each and every resident within our home. I aim to ensure that, as a team, we continue to deliver person-centred care to those we support, placing residents at the heart of everything we do and meeting individual needs with the passion and commitment they deserve.

Bincy

Bincy John

Job Title: Clinical Lead Joined: 2011

Bincy joined Camelot House and Lodge in 2011 as a senior carer. Her hard work and dedication have seen her rise through the ranks to her current position of clinical lead.

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