Charles Court Care Home has a Review Score of 9.2 (9.155) out of 10, based on 11 reviews in the last 2 years. Over all time Charles Court Care Home has 44 reviews.
Overall Experience
32
11
1
0
0
Date Published
44
5
9
11
33
Reviewer Connection to Charles Court Care Home
15
7
5
4
4
4
2
1
1
1
Total of 44, showing 41-44
Current
Review Score: 9.2 (9.155)
Overview of Review Score
The Review Score of 9.2 (9.155) out of 10 for Charles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.656 for Charles Court Care Home is calculated as follows:
(
(88 Excellents x 5)
+
(36 Goods x 4)
+
(4 Satisfactorys x 3)
)
÷ 128 Ratings = 4.656
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.499 Points relating to the number of positive Reviews for Charles Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 20 Positive Reviews in the last 24 months;
3 points for the first Positive Review,
0.125 Points for each of the next four Positive Reviews,
0.05 Points for the next five Positive Reviews,
and finally 0.025 Points for the next ten Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.05
+
0.05
+
0.05
+
0.05
+
0.05
+
0.025
= 3.775
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 76 registered maximum number of service users is 15.2. 11 Positive Reviews ÷ 15.2 = 0.724
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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