Cairnmartin Court Reviews (10)
8.2
Cairnmartin Court has a Review Score of 8.2 (8.161) out of 10, based on 1 reviews in the last 2 years.
Over all time Cairnmartin Court has 10 reviews.
Review from Iain R (Son of Resident) published on 20 December 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father spent nearly 1 year in the care of Cairnmartin Court Nursing Home, initially on the ground floor, but then to the first floor where he was able to receive the care and attention for his medical requirements. As a family, we cannot speak highly enough for Cairnmartin. We all felt he received
the best level of care and attention during his stay and that every member of staff went over and beyond, always taking time for my father and his family.
Cairnmartin was always presented to a very high standard and was also always spotlessly clean throughout.
Catering was excellent with a variety of meals and refreshments.
As a family, we would not hesitate to recommend Cairnmartin as a place to facilitate your loved ones knowing they will receive the respect and dignity they deserve.
Thanks you to all at Cairnmartin and best wishes.
Cairnmartin was always presented to a very high standard and was also always spotlessly clean throughout.
Catering was excellent with a variety of meals and refreshments.
As a family, we would not hesitate to recommend Cairnmartin as a place to facilitate your loved ones knowing they will receive the respect and dignity they deserve.
Thanks you to all at Cairnmartin and best wishes.
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Review from Jenny S (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Extremely disappointed at the lack of support provided for our mother. Discharged in car park with no warning and no support or advice of alternative services available. Would not recommend this care home to anyone.
Reply from Fiona Archer, Home Manager at Cairnmartin Court
We are sorry to hear of your negative experience of Cairnmartin Court.
In this instance, we are aware that there were challenges in respect of ensuring that the resident was safely discharged from the home. This wasn’t ideal and wasn’t what any of us would have wanted but we are satisfied that our staff did all that they could to ensure the health and well-being of the resident.
As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.
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Review from Roberta B (Daughter of Resident) published on 22 August 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I reside in England and have had to arrange care for other relatives. The standards, care, professionalism and cleanliness are excellent and are far superior to any other care home I have been to.
The genuine care and personal attention shown by all staff that we met was exemplary. There is an air
The genuine care and personal attention shown by all staff that we met was exemplary. There is an air
of calm from the efficient smooth running of the home, the rooms are bright, fresh and new.
I have never seen any facility at any price, that I have visited that could provide a better environment or care for my late mother.
I have never seen any facility at any price, that I have visited that could provide a better environment or care for my late mother.
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Review from Ellie S (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I found the staff very helpful and pleasant, nothing was any trouble and they are willing to go that extra mile for my mother.
My mother is very happy there and has made a few new friends. It is a great comfort knowing that she is well cared for and happy.
My mother is very happy there and has made a few new friends. It is a great comfort knowing that she is well cared for and happy.
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Review from Patricia M (Resident) published on 13 April 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care home, my daughter chose wisely and I love it here. I'm very happy the staff are excellent and so is the food.
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Review from J M (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My first impression of the home was how clean it was. The staff, carers, nurses and housekeepers were all very friendly and helpful. Nothing was too much of a task for any of them. I would highly recommend this home.
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Review from P D (Son of Resident) published on 11 April 2017
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had to remove our father from a nearby nursing home due to a very bad experience and poor care. He has been in Cairnmartin Court for 3 months now and we can't imagine him being anywhere else. The standards of care are exceptional! The home is spotless and the food is lovely. I take him into the café
daily on the ground floor, to have a freshly made bun and a cup of tea. They have a bar upstairs that he goes to every Friday for the gentleman's club. I think if I was to say to him now, I will take him home, he will say NO! as he loves it. The staff are lovely and can't do enough, there is always something happening for the residents. Myself and my father would highly recommend it.
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Review from D C (Regular Volunteer) published on 27 April 2016
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cainmartin Court is a very clean friendly home. I have been to the home many times to join in the activities, things like wedding day, movement and exercise, flower pressing and laughing yoga. I enjoy helping and seeing all the resident happy and content.
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Review from CB (Granddaughter of Resident) published on 27 April 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are absolutely wonderful, very highly recommended for anyone whom is thinking about home care for a friend or family member, this is defiantly a great place to be!! Management is also excellent, hair salon, spa room, bar and more for residents, amazing!!
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Review from M L (Great-grandson of Resident) published on 4 April 2016
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit the home to see my grandmother on a weekly basis. The home is spotless, the food is of restaurant quality and my grandmother loves it! There is always something for her to do and today when I was there the music man was in and all the residents loved it. The staff were dancing and singing it
was great to see such a happy bunch. I have never come across such dedicated and hard working staff, they are a credit to the manager who you always see pulling her sleeves up and getting stuck in! My grandmother has been in three other homes in Belfast and the experience she and us as a family had of them were not great. To know now that she is being well looked after and enjoying the company and her life in Cairnmartin Court is heart-warming! When I take her out she wants back to 'her wee home'. Cairnmartin Court is highly recommended by my grandmother and our entire family.
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Current Review Score: 8.2 (8.161)
Overview of Review Score
The Review Score of 8.2 (8.161) out of 10 for Cairnmartin Court is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Cairnmartin Court is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.161 Points relating to the number of positive Reviews for Cairnmartin Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 1 Positive Reviews ÷ 6.2 = 0.161
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.