




Southborough Home in Chelmsford opened as a residential home registered for ten older residents.
The Home has been completely refurbished, with all rooms being en-suite, and has a spacious garden. It also benefits from being close to the town centre, with all of its excellent amenities, such as cinema, theatre, bowling, swimming, ice-rink, parks and shopping centres. All staff have been carefully selected and trained to a high standard to...
Care Provided by Southborough Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 12 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Southborough Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Southborough Care Home Ltd
- Private Owned
Person in charge
- Nicola Gardner (Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (12)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Open 24/7 visiting unrestricted
Parking
- 4 parking spaces to the rear of the property and two at the front. Parking permitted on single yellow line except between 10-11am
Southborough Care Home Reviews (22)
Southborough Care Home has a Review Score of 9.7 (9.681) out of 10, based on 9 reviews in the last 2 years.
Over all time Southborough Care Home has 22 reviews.
My sister is being looked after so very well. The staff and management are excellent, and my sisters needs are met. She is happy and is really looked after extremely well. I could not wish for better help and kindness. Plus the consideration my sister is receiving. It is a very well-organised care home, with appointments if necessary etc for residents. Long may it function. The staff are always their ready to help me as well. I can very confident with the help and home. My sister is very content and happy there.
Southborough care home provides top quality care for the residents and the staff are extremely helpful and friendly. Highly recommend them for reliable and professional services, the facilities and care are excellent
Southborough has a welcoming atmosphere and staff know all of the residents well. It appears to be very well run and residents have ready access to snacks and drinks, which adds to the homely ambience. Residents are treated as individuals and changes are made as the need arises. There are no unpleasant smells in the building and my relative is always in a clean and presentable state.
Communications are prompt and appropriate and funds that I deposit are used to purchase any items or services required. My relative is offered frequent and regular access to the community through tailored outings.
Southborough care home was our first visit and we did not need to look any more. My brother instantly felt comfortable with the care staff and his room, we felt totally confident that my brother's complex needs would be met after talking to the head carer. When we first met Nicola (care home manager) she instantly had a care plan in her head for my brother, which also made us sure that this was the best place for my brother's needs.
3 months in and we are so glad we had the opportunity to place my brother in Southborough care home. He is loving the other service users, staff and the activities. He is thriving and finally has his smile back, for that I will always be very grateful to Nicola and her fabulous staff.
Our relative has received excellent care. When admitted she was in poor health despite our efforts to keep her in her own home, she was not eating properly and loosing weight. She has since being admitted to Southborough put on weight and appears to be content. This includes the care and stimulation she receives. Nicola keeps us fully informed of her progress. We are deeply satisfied with that care.
Since arriving I feel that I have been healed and rehabilitated. There is still more room for improvemen. During the last twelve years circumstances beyond my control led me to a dire situation which caused position in Southborough. Some aspects of my life cause me to derail and forget how I used to live. Although I could manage to live my life perfectly well I was restricted in certain methods of how I conducted my life. Southborough have reminded me of what I was missing. I have learned how to socialise more and the activities are helping me to enhance my education. My vegan food has put my health and fitness back on track. The staff always help me when they are free. My bedroom and en-suite ensure my privacy and dignity and everywhere is clean and tidy. I feel I am kept safe and secure from the outside world and more than value for money.
My aunt had dementia, and her care and treatment she received was exceptional. She had complex needs, but everything was taken care of with dignity, compassion and care. Any queries were dealt with promptly, and any issues with her health that arose I was informed straight away. She was always clean, well-fed, and well cared for. When she passed, the staff were extremely respectful. I still visit the home with my dog to see the other residents. Highly recommend.
Our relative has been very happy and stimulated on her recent respite stay. The staff are always professional, kind and considerate when caring for her. The manager is kind and very efficient and open/responsive to questions/requests. We could not have wanted a more safe, kind and caring environment for our relative to live in. Thank you for all your support and care to our relative and enabling the family to have a relaxing respite, she is looking forward to future visits.
My stepmother is very happy at Southborough. She constantly tells people everyone is wonderful. The staff are lovely and welcoming when I visit. The home is spotlessly clean and never smells. I am always informed if my stepmother is feeling unwell and they contact her GP. There is a relaxed atmosphere. Staff are always happy to accommodate any queries I have.
Southborough Care Home I have found to be excellent in all areas, the care and attention they have shown to my aunt has been faultless and I would recommend the home to all. The staff are very professional and caring.
A safe environment for my sister. Looked after at home feeling. Great communication. Informed of any issues. My sister is happy and content here.
My initial impression was that it was a very friendly care home. The day rooms were cosy and comfortable, and the patient's rooms were clean and tidy. The staff were caring, attentive and always ready to assist with the needs of the patients. I would therefore have no hesitation in recommending this care home.
From day one of our Grandmother going into Southborough Care Home, we have found the staff to be friendly, helpful and professional. Our relation continues to be cared for to a very high standard. I would recommend the care home to anyone.
I am completing this review as my dad would find difficulty in completing the form. I have found the staff are co-operative, helpful and responsive. There appears to be a good choice of meals, and medical issues are dealt with promptly. Staff appear to have a good awareness of the needs of the residents. Dad does get muddled at times and needs encouragement to be involved in activities and conversations.
The manager of Southborough Care Home is very aware of her responsibilities. She takes care to understand the residents need and are helpful to relatives. Staff are polite and understanding.
My mother has only recently taken up residence at Southborough following a recommendation. From the outset, the welcome was sincere, and the attitude towards Mum was overwhelmingly caring. Nothing was too much trouble. Videos and photos were sent, which assured us that Mum was happy and thriving. My brother and I have noticed that Mum is relaxed and comfortable with her surroundings. I could not speak more highly of the owner and her team.
Mum has lived at Southborough Care Home for three years. During this time, the staff have shown her care, dignity and respect. They practise a holistic approach to care; giving and take time to really get to know their residents. They know the values that are important to our family and help Mum achieve them. We are so grateful to every member of staff for keeping Mum safe this year.
I wish to say how very blessed I feel to be in this excellent care home. To feel really cared for and never feeling lonely. I do try to be helpful whenever I can - I am truly grateful.
My mum has been un Southborough Care Home for nearly three years, and I can't praise enough. The care she gets is outstanding from the amazing management and staff to the lovely home-cooked meals. My mum has been so happy there and is looked after, and her needs met in every way. I would recommend this care home to everyone; it is fantastic, so caring and friendly to clients and their family.
My mother has been a resident since 2010- my father joined her in April 2016. My mother has advanced Alzheimer's /dementia- she is in her own room, receives regular meals and the standards of care from staff is good. My father is full of praise for the home and frequently declares his satisfaction in being a resident in recent weeks. I and my brothers are regular visitors and find the staff cheerful and welcoming. The rooms occupied by my parents are clean, bright and made personal to them. My only concern is that my mother is left for considerable periods of time alone without stimulation.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 August 2026single ensuite bedroom
News (0) & Events (0)
There are no news items for Southborough Care Home.
There are no upcoming events for Southborough Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Southborough Care Home.
Accreditations
There are no accreditations posted yet for Southborough Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Southborough Care Home
What types of Care is Southborough Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Southborough Care Home have?
There are 12 Single Rooms.
What are the Facilities & Services at Southborough Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Southborough Care Home to the centre of Chelmsford?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
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